Corporate Responsibility

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1 November 2011 Securing the Future of Sustainability

2 My CR 2

3 The Footprint 3

4 Definition of sustainability and sustainable development Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Brundtland Commission of the United Nations on March 20,

5 Amsterdam Airport Schiphol's Strategy Europe s preferred airport Schiphol as a key driver for the economy Reliable and efficient multimodal transport hub Anticipate on future selective growth : safety, the environment, innovation, people & society Implementing the Alders Agreement Social function Aviation AirportCity Entrepreneurial business operations Competitive and innovative business operations, customeroriented and lean & mean Financially sound business operations Long-term and short-term reduction in costs Initiate new competitive Aviation rates Variable yield Consumers and Real Estate economic profit Real Estate Passenger Products & Services 5

6 CR at Amsterdam Airport Schiphol Schiphol aims to ensure that its business practices are socially responsible by integrating CR into its philosophy and actions, corporate culture and business processes. The goal is to consciously seek a balance between People, Planet & Profit in everything that takes place at Amsterdam Airport Schiphol, along 2 lines: BOOSTING AWARENESS & ACTION: Raising awareness of the importance of CR for Amsterdam Airport Schiphol, its staff and partners, commitment and focus on CR INTEGRATION IN BUSINESS PROCESSES: Integration of CR and risk management in the regular business operations by merging CR with the control model : the Business Planning and the Planning & Control cycle 6

7 Boosting awareness & action - Schiphol FOR WHOM: Schiphol staff (white collar) Operational staff (in 24/7 shifts) New staff External parties/stakeholders at Amsterdam Airport Schiphol HOW: Challenge MT about CR action plan of relevant department Continuously encourage MT(members) to focus on the PPP balance every day Keep the flame of awareness burning/generate enthusiasm amongst staff e.g. through targeted workshops Achieve quick wins as soon as possible BY WHOM: CR ambassadors CR theme directors Management Board 7

8 Embedding CR and Risk Management in the P&C cycle Integration of CR within the regular business operations CR Strategy Schiphol Strategy CR Schiphol goal / KPI Plan Risk Management Embedding a balance between Profit, People & Planet & in the control model/p&c cycle CR goals evaluate Evaluate Planning & Control Cycle Prepare annual plan CR by dept. goal / KPI Risk Management Monitor / adjust Carry out annual plan Monitor CR goals Achieve CR goals 8

9 Embedded CR & Risk Management in the Business Plan Evaluation Mission and strategy P P P Strategic planning (DT strategic sessions) Objectives Monitoring and adjustment (Monthly report and annual prognosis) Business plan: identify activities that will contribute to achieving objectives Risk management: identify risks that may impede achieving objectives and measures to mitigate the likelihood and impact of risks (bow-tie: prevention / repression) Tactical and operational planning (business plan and budget) Dashboard: target vs. completion KPIs linked to activities and control measures Execution (incl. investment decisions, purchasing process) 9

10 Any questions 10 10