The use of website that is pleasing in terms of aesthetics, easy to use and fast, motivates people to visit it, feel at home, and re-use it

Transcription

1 E-Commerce

2 The use of website that is pleasing in terms of aesthetics, easy to use and fast, motivates people to visit it, feel at home, and re-use it

3 all forms of trade / commercial transactions of goods or services using electronic media Internet

4 Ease of Internet Media The internet is a huge / widespread network, like what an electronic public network has, which is cheap, fast and easy to access. Using electronic data as a media for delivering messages / data, so that information can be sent and received easily and concisely, both in the form of analog and digital electronic data.

5 Characteristics of E-Commerce Unlimited transactions Constraints on purchasing goods geografis geographical location solved Not blocked by geographical location and not blocked by time (can transact online for 24 hours nonstop) Anonymous transactions Buyer sellers do not have to meet in transactions No name during payment can be facilitated (ex. Credit card) Digital and Non Digital Products Digital products (software, music, movie) download Non-digital products = visual on the internet

6 B2B B2C E-Commerce Classification

7 B2B Business to Business online business communication between business people transactions are carried out by trading partners who already know each other with the agreed upon data format

8 B2C Business to Consumer The mechanism of online shopping (electronic shopping mall), namely transactions between parties that offer goods or services with the buyer using internet media it is open to the public, so that each individual can access it through a web server

9 Benefits of E-Commerce 1. Facilitate the promotion of products and services interactively and real time through direct communication channels via the internet. 2. Creating new distribution channels that can reach more customers in almost all parts of the world. 3. Provides significant savings in the cost of shipping information and digitalized products (for example: software and music). 4. Suppress cycle times and administrative tasks (especially for international marketing) from orders to product shipments.

10 5. Customer service is more responsive and satisfying, because customers can get more detailed information and respond quickly by online. 6. Facilitating mass customization that has been applied to a number of products such as computers (Dell Computer Inc.), cosmetics ( cars, homes, gems, gift packages, greeting cards, flowers, insurance, tour travel services, books, CDs, furniture, watches, T-shirts, and various other products. 7. Facilitating one-to-one or direct advertising applications that are more effective than mass advertising. 8. Saves costs and time in handling orders, because the electronic ordering system allows faster and more accurate processing. 9. Presenting virtual / markets (marketspace) as a traditional market complement (marketplace).

11 e-commerce transaction model

12 E-c Distribution Line Physical Digital All types of products purchased can be distributed physically Digital distribution can be done on products that can transformed into a digital format the buyer will receive the physical product as a whole or media that contains the product purchased usually distributed directly Through the internet

13 Example of E-c distribution Poduct types Physical distribution Digital distribution Software Specially packed Directly download, Magazine/news paper Subscribe www, e-magazine Greeting cards Shop , link to card Image CD-room, magazine www, download Film VCD, DVD MPEG, real network, netflix music CD, cassette MP3, real audio, spotify, joox

14 E-Commerce Development Simple website Introducing companies and products to consumers, while increasing service to customers. Product Cataloging storage of most / all of the company's products in connected databases on the internet that makes it easier for companies to maintain existing product data and enable interactive product searches but have not reached online payments Full e- commerce the ability of product cataloging coupled with the ability to receive payments online and other processes online.

15 Subsistem E-commerce..(5) Inventory Management system Profile Management system Ordering Management System Shipping / Delivery Management System Reporting System

16 Inventory management system Manage information about products sold Information in the form of: product name and description, price, quantity, etc. Features: product catalog, detailed product information, fast product search, stock control

17 Profile management System Manage information about customers Information can be in the form of: name, address, telephone number, credit card number (optional). Features: customer registration, changing customer profiles, tracking passwords, sending responses, promotions

18 Ordering Managament system Receive and process orders Information can be in the form of: ordered products, purchase price, product quantity, order and delivery date, order status Closely related to inventory and profile Features: shopping cart, payment, order history

19 Shipping /Delivery Management system Manage product delivery and status Two ways to receive products: download directly, shipping agent services Closely related to the Profile and Ordering Management System

20 Reporting System Produce reports as desired Example: how high the level of sales in a period, the amount of profit achieved, the distribution of profits on each product, who is the best customer Special features: help forecasting, help make decisions, help review customer behavior patterns

21 Successful E-commerce

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23 OsCommerce online shop (e-commerce) application solutions that are open source. helping to create stores in cyberspace that ultimately helped the solution to sales within the company through a more modern method of selling on the internet

24 Benefits Free because it is an open source application. It's easy to do an initial setup. It is not difficult to manage the contents in it It's easy for store administrators to display all their products to consumers with special requests from consumers themselves. An active community where fellow members help each other find difficulties in their use

25 Os-commerce example

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