CRM Buyers Guide. CompareBusinessProducts. CRM Buyers Guide
|
|
- Prudence Stewart
- 6 years ago
- Views:
Transcription
1 CompareBusinessProducts CRM Buyers Guide If you have any questions, please call where one of our analysts will be happy to help you understand your options and find a good solution. CRM Buyers Guide
2 Introduction CRM solutions provide important customer information and tools to businesses of all kinds, reflecting the name, Customer Relationship Management. They are particularly useful in enforcing levels of quality and specific procedures in a uniform manner. CRM systems provide useful customer data like past contact information, past purchases, account balances, and demographic information. They can be used to manage interactions with customers and to ensure that policies are enforced when dealing with customers. CRM solutions typically include a number of sub-applications such as Sales Force Automation to provide guidance to sales staff when interacting with customers; Marketing applications to help guide campaigns, manage advertising and control budgets; Reporting and Analytics to allow sales and marketing managers to gain insight into performance and optimization; and Service and Support applications to provide prompt customer service and call center tools. Hosted Solutions Summary Hosted or on-demand (or even SaaS) CRM refers to a solution where much or all of the functionality of a CRM solution is outsourced to a solution provider that is not located on the premises of the organization. Usually this simplifies implementation since additional hardware and even software is not required and the pricing structures are highly predictable since providers charge on a monthly basis. In addition, it frees the company to focus on its core business and on making effective use of the solution. Third party research has shown that typically over 80 percent of companies that use a hosted CRM solution achieve a positive ROI. It is a particularly effective solution for smaller organizations where the costs of implementing on premise solutions can be too high a barrier to entry. However, hosted solutions do have drawbacks. The primary drawbacks are flexibility and customization. Hosted providers cannot truly integrate their solutions into existing operations, whereas on-premise CRM solutions can be tailored to the particular needs of an organization. Furthermore, on-premise solutions are easier to integrate into a company s existing business processes and applications. For small- to medium-size businesses, however, the price is right when it comes to hosted CRM tools. By paying per user per month, a company can gain access to a sophisticated application in a mere 30 days without having to burden its IT department or cut off its cash flow. And of particularly good news to growing companies is the fact that today s on-demand CRM solutions are highly scalable and easy to upgrade.
3 On Premise Solutions Summary On-premise CRM solutions involve either software or hardware and software in combination that are purchased outright and installed at the organization's location. Usually they are a software solution that runs on the organization's servers and that can be integrated with existing software to make a more customized solution. The biggest single advantage for an on-premise CRM solution is that you own it. You own the software, you own the data, you control everything and if it is what you need then theoretically there is nothing else to purchase ever again. But, like with all software, there are licensing issues and the most important ones are likely to do with support and upgrades. If you will need support, then you can expect to pay for it after an initial period and it is likely to be costly. But there are other reasons to go with an on premise solution. One is performance. With a hosted solution you are limited in control over implementation and are limited to the performance you provider can offer. That may not matter for some but if you want to be able to tune your performance and to offer things like virtualization where you might be able to scale dynamically and have much greater performance at certain times of day, for example, then an on premise solution is likely to work better. Another reason could be regulatory some organizations require complete and total control of data by federal or industry regulation. The most obvious example is the healthcare industry where patient data is strongly protected by HIPPA. While there are a few hosted solutions that can provide more expensive solutions to control data with proper audit trails, they are less certain, less flexible and could cost more. Finally, on premise solutions offer the ability to integrate and customize more than even the most flexible hosted solution. If your applications require extreme integration and customization, then an on premise solution may be your only choice.
4 Comparison of CRM Types Hosted On-Premise Hybrid Type Description Advantages Disadvantages Example Solution Providers CRM solution that is provided as a service and hosted external to the organization. CRM solution that is sold complete and runs on the organization's servers. CRM solutions that try to blend the advantages of hosted and onpremise. Market Overview and History Predictable cost, easy to implement, easy to operate. Customizable, flexible, can be higher performance. Tries to offer the advantages of both hosted and onpremise combined. Less easy to customize and integrate, slower to add new features, could have performance issues. Cost can be higher and harder to predict, can be difficult to implement, can be harder and more costly to operate. If it fails to integrate hosted and onpremise properly can be a costly failure. Can be hard to implement all features. Salesforce.com, Omnivue, Agile Wave, Oracle, NetSuite SugarCRM, Microsoft, Onyx, Siebel (Oracle), SAP, Pivotal Most on-premise providers now offer some form of hybrid solution and hosted providers are beginning to offer them as well. CRM has its roots in customer and contact management software. In the 1980's, tools like Goldmine and ACT provided good resources for managing customer databases and customer contacts so that companies could call or more effectively. But these tools were mostly used simply to gather existing customer information and incoming customer contacts and then treat the whole customer list as one. In the 1990s, enterprises began to need to treat their customers in a more sophisticated manner and treat customer groups differently. Early CRM pioneers started to treat enterprise management software categories as serious business. SAP, Peoplesoft and Oracle had broad solutions that included CRM solutions as part of a package and Siebel started with CRM and then added to it. Interestingly Oracle has consolidated two of these companies into itself, making it one of the market leaders. SAP remains a strong overall solution but with CRM as one module within a larger offering, which is where Oracle has taken its consolidated offerings. In addition there are many smaller companies specializing in CRM. In fact the original contact manager companies like Goldmine and ACT expanded their offerings to become
5 true CRM. Goldmine is now part of the Frontrange suite and ACT is part of the Sage range of offerings. The biggest change in CRM, however, came about with the advent of SaaS in the 2000's. The biggest trend is the rise of SaaS or hosted solutions and the leading name there is Salesforce.com. Salesforce.com dominates the hosted CRM market and has taken a lead in making a hosted solution acceptable even to the largest enterprises. The second development is the rise of open source solutions that start with free offerings and range on up to paid and fully supported enterprise class solutions. The leader in this area is SugarCRM. Microsoft is also a player in the hosted and on premise arenas with its Microsoft Dynamics CRM solution. This brings us to the present day where there are a wide range of CRM offerings that cover a gamut from small to large hosted solutions, on premise offerings and even free CRM solutions. For anyone wishing to purchase a CRM solution there is absolutely a good solution available, but sorting out the details and making the right choice can be very difficult. Hosted Advantages The advantages to a hosted CRM solution for a business are compelling. A predictable pricing structure makes it easy to calculate ROI and predict cost. Rapid deployment can have your team up and running in days if needed. Easy and automatic upgrades can take place without your IT staff's intervention. Flexible options and a wide range of addon tools and capabilities are also available because of hosted CRM's success. Other potential advantages can include lower operating costs, greater safety because of automatic off-site backup and a lower overall IT cost. However, these advantages can be matched in many cases by a good on premise solution. Hosted Cost Hosted solutions are usually priced in two parts. The first is a setup or overall fee that can be one time or monthly and can range from free to as high as $200 per month or several thousand dollars one-off. Much of that cost depends on the size of the installation. Then there is typically a per seat per month fee that can be as little as $15 per month to as much as $100 per month depending on the solution and options. For a small business of about ten to twenty seats, a typical cost would be a $200 setup and $40 per seat per month. On Premise Advantages Many of the advantages of an on premise solution have been covered already. Since it is software that you bring in house and run on your own servers, you have full control. You
6 can choose the level of installation, the amount of integration and customization and you control the software itself and the data on your own servers. This means that you can do more customization and integration, making for a potentially more effective solution. If you already use software from a suite provider of on premise solutions then the integration may already be done and be very tightly coupled. However, you will have higher initial costs for purchase of software and hardware, higher installation costs and possibly higher maintenance costs. You may be slower to receive upgrades if you choose not to upgrade you core software as often (at an additional cost). And you are tied more tightly in to the solution you choose so your decision must be a good one. On Premise Cost The initial cost of an on premise solution depends on the needed hardware and software. While there are technically 'free' open source solutions, they still require adequate hardware and integration so they are not truly free. A typical initial cost will be at least a couple of thousand dollars and could go as high as tens of thousands of dollars. On the other hand there are no additional costs later apart from maintenance which is not inconsiderable but could work out as a cost benefit over time versus a hosted solution for a large enterprise. CRM Solutions By Company Size Size of Company Hosted On-Premise Under 10 employees Good solution, more affordable, easy to install and maintain, can grow with company. 11 to 50 employees Good choice, predictable scalability up and down, predictable cost, easy to implement and operate. 51 to 100 employees Price could become an issue. Predictability from a cost standpoint an advantage. Performance could be a problem. 101 to 300 employees Price likely to be an issue. Performance might be an issue. Predictability and ease of operation still a plus. 301 plus employees Price an issue. Performance an issue. Could be expensive and difficult to install and maintain. Price could be an issue. Integration into other parts of business operations could be a plus. Price could be an issue. Integration and customization a plus. Performance could be a plus. Price could be a plus. Integration and customization with existing systems a plus. Performance a plus. Could be issues with operation. Integration and customization clear benefits. Performance a clear benefit. Price could be a benefit.
7 CRM Solution Features The essential tools that are needed in a CRM solution include Sales Force Automation, Service and Support Solutions and Reporting and Analytics. Any good solution should provide some level of functionality in all the following areas: Sales-Force Automation Contact management the most basic function tracking and managing every contact and their information. Lead management tracking leads and contacts with leads and conversion, helpingthe sales team move leads along the sales funnel. Sales quota and territory management managing the sales team and helping split contacts and leads into territories and helping sales achieve quotas. Partner management managing partnerships, affiliates and other more complex sales arrangements. Forecasting and opportunity management prediction and monitoring to help guide managers and sales teams as to where to put effort. Sales procedure and operations management managing the operations and sales process itself guiding sales, scripting, etc. Team management overseeing feedback, helping to control the management of the sales team. Service and Support Solutions response management managing incoming and outgoing customer service request s. Self service tools web and voice self-service tools to allow customers to help themselves, browse solutions, reach out to the correct support teams, etc. IM and Chat live chat and IM tools to allow for instant interaction with a support agent. Productivity tools to allow increase service agent productivity, integration with support management and ticketing. Reporting and Analytics Regular scheduled reporting against all the management and customer metrics needed by the organization dashboards. Forecasting regular and custom forecasts to help manage future decisions and actions. Data quality tools reports and tools to look at data quality to improve all operations. Alerts preset and custom alerts to raise red flags and potential issues as soon
8 as possible. Custom analysis and reports strong suite of tools to build custom reports Role-based tools tools to build reports and analytics around both customer and staff roles. Pre-built report and analytic libraries - to help you get started immediately. Conclusions Both hosted and on premise solutions can be the right solutions for a company. The real decisions to be made are around required feature set, scalability and growth over time and how well the solution will fit into your operation. It doesn't matter how good a solution is on paper if your sales team refuses to use it. So the solution must match current operating practices, match and integrate other required functions and systems in your organization, meet your needs for growth and features to improve your sales and operations and meet your needs for cost and return on investment. To find out more about how to match these needs see our hosted and on-premise comparison guides. About CompareBusinessProducts.com CompareBusinessProducts.com provides comprehensive and objective business product information to buyers at small, medium and large enterprises. Our experts have spent significant time researching, evaluating and comparing leading business brands and products and the most prevalent technologies. They have also produced comparison guides, price quotes, vendor data, and a wide range of other objective information for business product buyers to use in all parts of their decision making. For those buyers starting their research phase, we offer step by step buyers guides. For those aware of the technology aspects of their intended purchase, we have comparative charts that detail the features and offerings of each leading products. And for those buyers ready to purchase, we can have local product vendors contact you with their best quotes for your deployment. CompareBusinessProducts.com's mission is to provide business buyers critical product and technology information that will make the business purchase decision process simple, objective and well informed. CompareBusinessProducts.com is a property owned by Wheelhouse Enterprises ( the leading marketplace for buyers and sellers of business products and services. About Wheelhouse Wheelhouse Enterprises is the leading marketplace for buyers and sellers of business products and services. We are experts in online media and business lead generation. We provide business buyers the information they need to make purchases and connect them with relevant
9 business sellers. We provide business sellers highly targeted, qualified buyers that deliver measurable ROI, generate leads, shorten sales cycles and grow revenues. Wheelhouse comprises a large network of carefully selected websites and partner sites, including search engines, portals, business internet sites and specialty internet sites. We currently target the telecommunications vertical and we are expanding into other markets. Contact Us You can contact us via writing to: 2181 Park Blvd. Suite B Palo Alto, CA Or call us toll free at: (877)
RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES
Document L11 RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES THE BOTTOM LINE When Nucleus examined wholesale and distribution customers using NetSuite, analysts found it enabled
More informationCHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE
CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.
More informationSMBs Report High User Satisfaction With CRM Software
Markets, W. Close Research Note 18 November 2003 SMBs Report High User Satisfaction With CRM Software Small and midsize businesses are generally satisfied with customer relationship management software.
More informationROI GUIDEBOOK MICROSOFT DYNAMICS SL
ROI GUIDEBOOK MICROSOFT DYNAMICS SL Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. TOPICS Enterprise Applications THE BOTTOM
More informationYour Business. The Cloud. Business Cloud.
Your Business. The Cloud. Business Cloud. For the world of business today, change is the new constant, unpredictable is the new normal. In this rapidly evolving IT landscape, companies are constantly trying
More informationCRM Total Cost of Ownership
Whitepaper CRM Total Cost of Ownership Chris Bucholtz Fees, Subscriptions and Hidden Costs A recent study by Nucleus Research indicated that, for every dollar spent on customer relationship management
More informationModern Service Management Solutions for Defense Agencies
Modern Service Management Solutions for Defense Agencies White paper John M. Clark (joclark@microsoft.com ) Cross-Domain Solution Architect WW Modern Service Management Community Lead June 2018 Contents
More informationEpicor for Distribution
Epicor for Distribution As a distributor, you know that employing a powerful technology strategy is a key to success and to staying ahead of the competition, which seems to get more sophisticated every
More informationHave You Outgrown Your Old Accounting System? 5 Signs Your Accounting System is Holding You Back
Have You Outgrown Your Old Accounting System? 5 Signs Your Accounting System is Holding You Back Table of Contents Executive Overview... 3 Sign No. 1: You re on an Old Accounting System Release... 4 Sign
More informationSMBs Boost Their CRM Maturity With Software
Markets, W. Close Research Note 4 December 2003 SMBs Boost Their CRM Maturity With Software Small and midsize businesses continue to invest in customer relationship management software. Of those enterprises
More informationDriving Productivity with Microsoft Dynamics CRM
Driving Productivity with Microsoft Dynamics CRM Customers Drive Business Success Effectively managing the customer lifecycle from marketing to sales to service is critical to every company s profitability
More informationHave You Outgrown Your Old Accounting System? 5 Signs Your Accounting System is Holding You Back
Have You Outgrown Your Old Accounting System? 5 Signs Your Accounting System is Holding You Back Table of Contents Executive Overview... 3 Sign No. 1: You re on an Old Accounting System Release... 4 Sign
More informationIntegrate and Automate. Business Processes. Cloud Essentials. Easily connect applications using Oracle s cloud integration capabilities.
Integrate and Automate Cloud Essentials Business Processes Easily connect applications using s cloud integration capabilities. The Expanding World of Integration As business operations move to the cloud,
More informationHosted CRM vs. In-House: Which Direction Should Your Company Take? WHITEPAPER
Hosted CRM vs. In-House: Which Direction Should Your Company Take? LuitBiz CRM Makes Your Work Seems Much Easier Luit Infotech Private Limited Phone: + 91 80 4206 1217 Email: sales@luitinfotech.com Website:http://www.luitinfotech.com
More informationBe Remarkable. CONTRACT LIFECYCLE MANAGEMENT SOFTWARE. Software Overview OVERVIEW. Additional Available Professional Services
Be Remarkable. CONTRACT LIFECYCLE MANAGEMENT SOFTWARE Software Overview Greatly improves management of contracts and business agreements across your entire enterprise, maximizing the value of each and
More informationComparative Study. Comparative study -SFDC, OCRMOD and MSDCRMOD - leading SaaS CRM products
Comparative Study Comparative study -SFDC, OCRMOD and MSDCRMOD - leading SaaS CRM products Hosted CRM Hosted CRM is hosted by someone else. You use the system and pay per user / Month No Maintenance Headache
More informationAccelerated Data Blending and Analytics for Microsoft Power BI with Alteryx
Accelerated Data Blending and Analytics for Microsoft Power BI with Alteryx The rise of self-service data analytics Any good visual analysis starts with utilizing the right data, and getting that data
More informationIngram Micro Cloud Marketplace
Ingram Micro Cloud offers a comprehensive portfolio of cloud services designed to address the business needs of businesses worldwide. Our portfolio encompasses Ingram Micro branded and hosted cloud offerings,
More informationMost major software vendors are touting some version of SaaS, leading to confusion about the solution model and its advantages.
A SaaS Primer Plex Online White Paper At a Glance Software as a Service (SaaS) solutions can be a strategic advantage to businesses, letting companies avoid costly hardware, software licenses and complex
More informationTurn Your Business Vision into Reality with Microsoft Dynamics SL
Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution
More informationNetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NETSUITE BENEFITS.
NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using PSA include: 48% higher PS revenue growth over the
More informationBI360 for Salesforce.com. Enabling World-class Reporting for Salesforce Customers. A Solver White Paper. Document Version 4.0
BI360 for Salesforce.com Enabling World-class Reporting for Salesforce Customers A Solver White Paper Document Version 4.0 Table of Contents Introduction... 2 Advantages of BI360 Reporting for Salesforce...
More informationACUMATICA CLOUD KEY BENEFITS ACCESS YOUR ERP ANYTIME FROM ANY DEVICE, EASILY SCALE RESOURCES, AND CHOOSE YOUR DEPLOYMENT OPTION WORK THE WAY YOU WANT
ACUMATICA CLOUD ACCESS YOUR ERP ANYTIME FROM ANY DEVICE, EASILY SCALE RESOURCES, AND CHOOSE YOUR DEPLOYMENT OPTION For many small and midsize businesses, choosing software as a service (SaaS) offers the
More informationGUIDEBOOK ADAPTIVE INSIGHTS
GUIDEBOOK ADAPTIVE INSIGHTS December 2013 July 2013 Document NX THE BOTTOM LINE Although corporate performance management (CPM) solutions have been in the market for some time, a new set of vendors such
More information7 things to ask when upgrading your ERP solution
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
More informationTECHNOLOGY PRIMER: Is Software as a Service (SaaS) Right for Your Warehouse?
TECHNOLOGY PRIMER: Is Software as a Service (SaaS) Right for Your Warehouse? Software as a Service Is Here To Stay The Software as a Service (SaaS) model of deploying software has come of age and is gaining
More informationThe Economic Benefits of Puppet Enterprise
Enterprise Strategy Group Getting to the bigger truth. ESG Economic Value Validation The Economic Benefits of Puppet Enterprise Cost- effectively automating the delivery, operation, and security of an
More informationRealize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services
Realize More with the Power of Choice Microsoft Dynamics ERP and Software-Plus-Services Software-as-a-service (SaaS) refers to services delivery. Microsoft s strategy is to offer SaaS as a deployment choice
More informationPicking the Right Marketing Automation Deployment Strategy
Picking the Right Marketing Automation Deployment Strategy 730 Yale Avenue Swarthmore, PA 19081 www.raabassociatesinc.com info@raabassociatesinc.com Introduction: One Size Doesn t Fit All We all know that
More informationThe Total Economic Impact Of SAS Customer Intelligence Solutions Intelligent Advertising For Publishers
A Forrester Total Economic Impact Study Commissioned By SAS Project Director: Dean Davison February 2014 The Total Economic Impact Of SAS Customer Intelligence Solutions Intelligent Advertising For Publishers
More informationDiscover the Difference
Discover the Difference BlackLine- The Unified Cloud for Finance & Accounting Pure SaaS: BlackLine is the Unified Cloud for Finance & Accounting BlackLine was started with a very simple premise: We can
More informationCRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs
CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs Chris Bucholtz Contents Executive Overview...3 Vendor Pricing Analysis...4 Microsoft Dynamics CRM 2011...4 Microsoft Dynamics CRM...4 Microsoft
More informationOutgrowing Your Accounting Software?
Outgrowing Your Accounting Software? Six reasons you need to change accounting software By Darren Cran UK Managing Director of AccountsIQ Introduction As businesses grow in complexity and transaction volumes,
More informationThe business owner s guide for replacing accounting software
The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern
More informationChoosing the right Hosted UC solution for your business. Why you need one, what s available, and key purchase considerations
Choosing the right Hosted UC solution for your business Why you need one, what s available, and key purchase considerations Why you should read this In today s digital world, success depends on your business
More informationThinking ERP? Important factors to keep in mind while considering an investment in enterprise business software.
Thinking ERP? Important factors to keep in mind while considering an investment in enterprise business software pg3 pg4 pg5 Assessing your top business priorities Outlining a roadmap for success Determining
More informationOracle Fusion Applications Global Price List Software Investment Guide June 1, 2017
Oracle Fusion Applications Global Price List Software Investment Guide June 1, 2017 change without notice. 1 of 7 Oracle Fusion Financials Fusion Accounting Hub Fusion Advanced Collections Fusion Automated
More informationSwitching from Basic to Advanced Accounting Software
The Complete Guide to Switching from Basic to Advanced Accounting Software An ebook published by: Red Wing Software, Inc. Table of Contents a Chapter 1 Signs You Are Outgrowing Your Basic Accounting System...1
More informationIntegrating & Unifying the Digital Workspace & Social Intranet. Cloud: Local: Legacy: Social. May 2018 Peter von Oven End User Computing SME
Integrating & Unifying the Digital Workspace & Social Intranet May 2018 Peter von Oven End User Computing SME Table of contents Executive summary 3 Introduction 4 How Liquit Enhances the Synigo Pulse End
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationSERVICES AND CAPABILITIES. Technology and Management Consulting
SERVICES AND CAPABILITIES Technology and Management Consulting RSM overview Fifth largest audit, tax and consulting firm in the U.S. Over $1.6 billion in revenue 80 cities and more than 8,000 employees
More informationOn-Premise or Cloud? The Choice is Yours
Empowering ERP Asset Management Solutions On-Premise or Cloud? The Choice is Yours Premier EAM add-on software providers offer both delivery methods By Chris McIntosh and Sean Licata, VIZIYA Corp. Enterprise
More informationInformation Systems Within the Organization
10 Information Systems Within the Organization 1. Explain the purpose of transaction processing systems. 2. Explain the types of support information systems can provide for each functional area of the
More informationTREASURY. INTEGRITY SaaS
TREASURY INTEGRITY SaaS Integrity SaaS B Integrity SaaS: A simple, yet functionally powerful, fully cloud-based treasury management solution 3 Integrity SaaS Integrity SaaS Treasurers worldwide are looking
More informationKNOWLEDGE BRIEF. Intershop Communications is Recognized as the 2017 Company of the Year in the Global Digital Commerce Platforms Market
KNOWLEDGE BRIEF Intershop Communications is Recognized as the 2017 Company of the Year in the Global Digital Commerce Platforms Market KNOWLEDGE BRIEF BY Intershop Communications is Recognized as the 2017
More informationORM Starter Pack Series. ORM Starter Series, Part 1: Getting Started with Online Reputation Management
e-book ORM Starter Pack Series ORM Starter Series, Part 1: Getting Started with Online Reputation Management Introduction There s no getting around it: Managing your online reputation is critical to a
More informationDigital Transformation - What s Happening in Waste and Recycling Tech, Software, Cloud, Data, Mobile & Analytics?
Delivering Digital Transformation in Waste & Recycling Companies Digital Transformation - What s Happening in Waste and Recycling Tech, Software, Cloud, Data, Mobile & Analytics? ISB Global Software Platforms
More informationNEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business.
NEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business. www.necam.com/neccloudcollaboration Communication and collaboration.
More informationThe business owner s guide for replacing accounting software
The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern
More informationAppDynamics Launches Business iq
MARKET NOTE AppDynamics Launches Business iq Mary Johnston Turner EXECUTIVE SNAPSHOT FIGURE 1 Executive Snapshot: AppDynamics Launches Business iq Source: IDC, 2016 January 2017, IDC #US42196817 IN THIS
More informationCLASH OF THE TITANS An Independent Comparison of SAP, Oracle, Microsoft Dynamics and Infor
CLASH OF THE TITANS 2017 An Independent Comparison of SAP, Oracle, Microsoft Dynamics and Infor Introduction Panorama Consulting Solutions, an independent, vendor-neutral ERP consulting firm, developed
More informationDYNAMICS 365 live your future now
DYNAMICS 365 live your future now The time when purchasing a business information system was a complex and expensive project is long gone. All applications that are essential for conduct of business are
More informationMEANS HAPPIER CUSTOMERS
CLOUD COMPUTING MEANS HAPPIER CUSTOMERS TABLE OF CONTENTS 1 About the cloud 3 Cloud-based applications increase customer satisfaction 6 The human touch: Technology alone is not enough 7 Summary About the
More informationERP: ENTERPRISE RESOURCE PLANNING
Extrait du Livre blanc du Cloud Computing, Symtec informatique ERP: ENTERPRISE RESOURCE PLANNING TD1 LEARN FROM EXAMPLES OF REAL WORLD With the growing of Cloud computing, one strong trend, for enterprises
More informationWhite Paper. CPM On-Premise or Cloud Have it Your Way
White Paper CPM On-Premise or Cloud Have it Your Way March 2018 Table of Contents Introduction Modern Software Delivered On-Premise or in the Cloud Smart Cloud Elasticity On-Demand World-Class Reliability
More informationBENCHMARKING: ON-DEMAND SOLUTIONS
BENCHMARKING: ON-DEMAND SOLUTIONS THE BOTTOM LINE On-demand solution adoption is growing: a Nucleus survey finds 51 percent of organizations are using some on-demand solutions today. Both small and large
More informationFGFOA 2017 Focus on the Future
IT Modernization: Bringing Government from Obsolete to Cutting Edge FGFOA 2017 Focus on the Future Christine Horrocks, CPA/CFF, CGMA Brent Pruim, CPA Topics Covered State of the industry with respect to
More informationQuantifying the Value of Software Asset Management
1 Executive Summary Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities from sales order entry
More informationWORKFORCE MANAGEMENT SUITE
866-658-8800 WORKFORCE MANAGEMENT SUITE For Small and Midsize Businesses Enterprise-Class Workforce Management. Simplified. UNIFIED WORKFORCE MANAGEMENT: One database. One user experience. One employee
More informationQuantifying the Value of Investments in Micro Focus Quality Center Solutions
Dynamic Value Brief Application Delivery Management Quantifying the Value of Investments in Micro Focus Quality Center Solutions Manage software testing and IT quality management with consistent processes
More informationHubspan White Paper: Customer Integration
White Paper: Customer Integration Doing Business Your Customer s Way Is The Only Way GLOBAL INTEGRATION ON DEMAND Executive Summary: Doing Business Your Customer s Way is the Only Way Customer integration
More informationCisco Customer Journey Analyzer
Cisco Customer Journey Analyzer An interactive, unified view into all your operations Overview Take control of your contact center with a unified view into all your data, and gain operational understanding
More informationInvestor Presentation PAUL JARMAN, CEO GREG AYERS, CFO NASDAQ: SAAS
Investor Presentation PAUL JARMAN, CEO GREG AYERS, CFO NASDAQ: SAAS Safe Harbor Statement Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: All statements included in this
More informationCisco Intelligent Automation for Cloud
Data Sheet Cisco Intelligent Automation for Cloud Introduction IT is under increasing pressure to deliver services to the business more quickly and inexpensively than ever before. Fortunately, a new solution,
More informationOn Demand Systems Management
On Demand Systems Management White Paper Feb 26, 2008 Copyright 2008 TriActive Inc. Companies of all sizes are using hosted applications as revenue generation becomes top priority. This coupled with shorter
More informationYou can easily view comparative data and drill through for transaction details.
analyzing financial and operational information (such as number of sales reps, occupancy rates or cycle time), giving you a very powerful business management tool that leverages your financial data. You
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationUNDERSTANDING THE NEED FOR A HELP DESK SOLUTION. How to select the right help desk solution for your organization
UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION How to select the right help desk solution for your organization UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION INTRODUCTION Every business, no matter which
More informationby Sanjeev Aggarwal, Small & Medium Business Strategies Senior Analyst,
Yankee Group DecisionNote SM Technology Analysis June 1, 2005 by Sanjeev Aggarwal, Small & Medium Business Strategies Senior Analyst, saggarwal@yankeegroup.com, 617-880-0246 TCO of On-Demand Applications
More informationSaaS vs. Premise-based Monitoring: 9
SaaS vs. Premise-based Monitoring: 9 reasons why SaaS makes more sense SaaS and Monitoring: An Especially Good Fit By now, most IT managers have some experience with Software as a Service (SaaS) applications,
More informationPreparing your BSS systems for the enterprise market opportunity: trends and challenges
Webinar Preparing your BSS systems for the enterprise market opportunity: trends and challenges Webinar Preparing your BSS systems for the enterprise market opportunity: trends and challenges 30 January
More informationYour Business Needs Managed Services. Find out when your business will truly benefit from a technology provider.
Your Business Needs Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing business today is tied
More informationDigital Transformation Built on Cloud ERP
BUYERS GUIDE TO Digital Transformation Built on Cloud ERP 1. Foreword Digital transformation is a fact of life for many businesses today and is emerging as a major business driver in the annual research
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationOracle Business Intelligence Applications Global Price List
Prices in USA (Dollar) Component Pricing Oracle Business Intelligence Applications Global Price List July 6, 2018 Prices in USA (Dollar) All Business Intelligence Technology products are listed only on
More informationHosted VoIP Buyer s Guide
Hosted VoIP Buyer s Guide Before you buy a business phone system Your enterprise needs a phone system that not only matches your current business requirements it should also grow alongside your ambitions.
More informationOrganizational Information Systems. 60 Slides
10 Organizational Information Systems 60 Slides [ LEARNING OBJECTIVES] 1. Explain the purpose of transaction processing systems. 2. Explain the types of support information systems can provide for each
More informationCRM for Customer Service Comparison Guide
CRM for Customer Service Comparison Guide Introduction Congratulations! You got the sale and closed the deal, thus gaining a new customer. The sales-cycle doesn t end there. Acquiring new clients is great,
More informationSales Force Automation Software Buyer's Guide By the purchasing experts at BuyerZone
Introduction Providing your staff with the right tools for the job is a mantra often invoked for technology reliant staffers like developers or designers. It also applies to your sales team and this does
More informationNetSuite Software Case Studies. Copyright 2017, Oracle and/or its affiliates. All rights reserved.
NetSuite Software Case Studies 1 Copyright 2017, Oracle and/or its affiliates. All rights reserved. GROWING LIFECYCLE MANAGEMENT SOLUTION PROVIDER 25% growth since bringing in OpenAir with one less full-time
More informationAct! in the Cloud. Finding your path to success with hosted CRM
Act! in the Cloud Finding your path to success with hosted CRM Act! in the Cloud 2 Introduction Business owners, managers, and sales teams universally look for tools and techniques to improve the effectiveness
More informationHealth Care CRM RFP Guide
Audience Rx Health Care CRM RFP Guide Key questions for identifying the right CRM provider 2017 Advisory Board All Rights Reserved 1 advisory.com Health Care CRM RFP Guide Key questions for identifying
More informationWorkforce Optimization Today In the Cloud. Why Organizations Need to Ride the Cloud Wave Now
Workforce Optimization Today In the Cloud Why Organizations Need to Ride the Cloud Wave Now Authored by: Rodney Kuhn, CEO Envision The contact center is the epicenter of customer experience in the modern-day
More informationOracle Business Intelligence Applications Global Price List Component Pricing March 10, 2017
Oracle Business Intelligence Applications Global Price List Component Pricing March 10, 2017 All Business Intelligence Technology products are listed only on the Oracle Technology Global Price List, including
More informationANALYSIS OF BENEFITS AND DRAWBACKS OF TRADITIONAL ERP VERSUS CLOUD BASED ERP SYSTEMS
ANALYSIS OF BENEFITS AND DRAWBACKS OF TRADITIONAL ERP VERSUS CLOUD BASED ERP SYSTEMS Naveen Chandra 1 & Parag Rastogi 2 International Journal of Latest Trends in Engineering and Technology Vol.(9)Issue(4),
More informationSoftware Comparison Series Comparing Cloud & On-Premise Solutions
Software Comparison Series Comparing Cloud & On-Premise Solutions Transforming Companies How to Begin Transforming your business is no easy feat. Today s software solutions are constantly evolving and
More informationIntegrating & Unifying the Digital Workspace & Social Intranet. Cloud: Local: Legacy: Social. May 2018 Peter von Oven End User Computing SME
Integrating & Unifying the Digital Workspace & Social Intranet May 2018 Peter von Oven End User Computing SME Table of contents Executive summary 3 Introduction 4 How Liquit Enhances the Synigo Pulse End
More informationRevenue Recognition Changes Coming Sooner Than You Think: Five Key Considerations for Adopting ASU
Revenue Recognition Changes Coming Sooner Than You Think: Five Key Considerations for Adopting ASU 2014-09 Table of Contents Executive Overview: Business Impacts of the New Revenue 2 Recognition Standard
More informationSimple Rules. for Purchasing ALM Software. W h i t e P a p e r. 1. Create a Project Brief and Identify Requirements
W h i t e P a p e r Simple Rules for Purchasing ALM Software Follow these ten rules to get your Application Lifecycle Management (ALM) processes started on the right path. Whether you are buying for the
More informationUNDERSTANDING CLOUD ERP BUYERS AND PROVIDERS
UNDERSTANDING CLOUD ERP BUYERS AND PROVIDERS www.netsuite.com.sg www.netsuite.com.hk Grab a seat and enjoy. Read Time: 11 minutes UNDERSTANDING CLOUD ERP BUYERS AND PROVIDERS Our Understanding As organizations
More informationCLOUD SOFTWARE, ACTIONABLE DATA, SCALABLE SOLUTIONS:
CLOUD SOFTWARE, ACTIONABLE DATA, SCALABLE SOLUTIONS: AS THE RESTAURANT INDUSTRY CHANGES, THESE ARE JUST A FEW ITEMS THAT ABSOLUTELY HAVE TO BE ON YOUR MENU The restaurant industry is changing at an unprecedented
More informationData Management and Analytics for. SalesForce.com
Data Management and Analytics for SalesForce.com Contents Introduction.... 3 Solution Overview.... 4 Data Management and Analytics.... 6 Why ZAP for SalesForce.com?.... 7 ZAP SalesForce.com Analytics....
More informationDOWNLOAD PDF SOFTWARE SALES BUSINESS PLAN
Chapter 1 : Software Sales: Six Key Elements to Selling Software Corporate Software Sales software sales business plan executive summary. Corporate Software Sales is a start-up business that specializes
More informationROI CASE STUDY INTACCT EMERGENT GAME TECHNOLOGIES
ROI CASE STUDY INTACCT EMERGENT GAME TECHNOLOGIES THE BOTTOM LINE Emergent Game Technologies deployed Intacct as its sole financial management system. This enabled the company to consolidate financial
More informationMaking the Most of Your Cloud CRM with an Integrated Cloud Contact Center
white paper Making the Most of Your Cloud CRM with an Integrated Cloud Contact Center Table of Contents CRM: Essential Systems of Record Across the Enterprise 2 The Social Evolution of Customer Interactions
More informationWhite Paper. Non Functional Requirements of Government SaaS. - Ramkumar R S
White Paper Non Functional Requirements of Government SaaS - Ramkumar R S Contents Abstract Summary..4 Context 4 Government SaaS.4 Functional Vs Non Functional Requirements (NFRs)..4 Why NFRs are more
More informationPMS Software Evaluation Scorecard
PMS Software Evaluation Scorecard Find your PMS match with this easy-to- use scorecard. info@stayntouch.com 301-358-1356 stayntouch.com How to use this Scorecard Investing in the right HOTEL PMS solution
More informationProviding the right level of analytics self-service as a technology provider
The Information Company White paper Providing the right level of analytics self-service as a technology provider Where are you in your level of maturity as a SaaS provider? Today s technology providers
More informationMaximizer CRM Group Edition
Maximizer CRM Group Full featured and affordable CRM for small to medium sized enterprises Maximizer CRM Group is a fullfeatured CRM software solution that enables teams of up to ten users to work together
More information