Building Trust in Collaborative Relationships

Transcription

1 Building Trust in Collaborative Relationships Kap Wilkes Director of Program Development November

2 The Center s Purpose The National Rural Health Resource Center (The Center) is a nonprofit organization dedicated to sustaining and improving health care in rural communities. As the nation s leading technical assistance and knowledge center in rural health, The Center focuses on five core areas: Transition to Value and Population Health Collaboration and Partnership Performance Improvement Health Information Technology Workforce 2

3 Agenda Collaboration basics Credibility = expertise + trust High-trust and low-trust relationships Behaviors that build trust Action planning 3

4 Collaboration Collaboration is a mutually beneficial and welldefined relationship entered into by two or more organizations to achieve common goals. - Wilder Foundation 4

5 5 Population Health Has Many Partners

6 Degrees of Collaboration Degree Description Your Opportunity Cooperation Coordination Partnership Low effort Low complexity Little integration Moderate effort Moderate complexity Moderate integration High effort High complexity High integration 6

7 Credibility = Expertise + Trust High 5 4 High trust/ Low expertise High trust/ High expertise TRUST 3 2 Low trust/ Low expertise Low trust/ High expertise 1 Low EXPERTISE High 7

8 High Trust and Low Trust The business case for building high-trust relationships 8

9 Behaviors that Build Trust 9

10 1. Talk Straight 10

11 2. Demonstrate Respect 11

12 3. Create Transparency 12

13 4. Right wrongs 13

14 5. Show loyalty 14

15 6. Deliver results 15

16 7. Get better 16

17 8. Confront reality 17

18 9. Clarify Expectations 18

19 10. Practice Accountability 19

20 11. Listen First 20

21 12. Keep Commitments 21

22 13. Extend Trust 22

23 Talk straight Demonstrate respect Create transparency Right wrongs Show loyalty Deliver results Get better Confront reality Clarify expectations Practice accountability Listen first Keep commitments Extend trust 23

24 Action Planning Assess the situation What is my credibility? How am I seen? What opportunities do I have? 24

25 Action Planning Plan for action How can I build understanding? What commitment can I make? Which trust-building behaviors can I demonstrate? 25

26 Action Planning Objective Action Timeline Progress Build mutual understanding Attend a training session together Sept/Nov Researched upcoming events Demonstrate accountability Volunteer to comanage a project Q4 Discuss at next committee mtg 26

27 27 Resources Additional Resources Further Reading Collaboration: What Makes It Work, by Paul W. Mattessich, Marta Murray- Close, and Barbara R. Monsey, of the Wilder Research Center. Fieldstone Alliance, Creating Collaborative Advantage edited by Chris Huxham. London: Sage Publishers, Credibility: How Leaders Gain and Lose It, Why People Demand It by James M. Kouzes and Barry Z Posner. San Francisco: Jossey-Bass Publishers, The Speed of Trust: The One Thing that Changes Everything by Stephen M. R. Covey and Rebecca R. Merrill. Simon and Schuster, Assessment Tools PARTNER: a Social Network Analysis Tool to Collect, Analyze, & Interpret Data to Improve Collaboration within Community Networks Wilder Collaboration Factors Inventory: A Free Online Collaboration Assessment, Amherst H. Wilder Foundation

28 Kap Wilkes Director of Program Development (218) Get to know us better: 28