Title: Dispatcher Department: Police FLSA Status: Non-exempt

Transcription

1 CITY OF WATERTOWN POSITION DESCRIPTION This job description has been prepared to assist in the evaluation of various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty generally required of positions given this job. The principle duties and responsibilities enumerated are all essential functions except for supplemental duties and responsibilities. Supplemental duties are described beginning with the word "May." This job description is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the City. The City retains and reserves any and all rights to change, modify, amend, add to, or delete from any section of this description as it deems, in its judgment, to be proper. DATE: June 20, 1995 Revised: June 23, 2009 Title: Dispatcher Department: Police FLSA Status: Non-exempt General Summary: Dispatches police and fire personnel for emergency and non-emergency calls through the use of radio dispatch equipment and performs clerical work. Reporting Relationships: Work is performed under general direction of the Communications Supervisor in accordance with established police department policies and procedures. Work involves independent judgment and initiative. Decisions are made within the established policies and procedures of the police department but may be subject to checks through internal controls and by observation of results obtained. Specific Accountabilities: 1. Receives, relays, and transmits routine and emergency calls to police, fire and other public safety agencies, and for mutual aid requests. 2. Dispatch appropriate apparatus and personnel for all routine and emergency calls. 3. Monitors police and fire 911 calls as required. 4. Initiates call-back system of personnel as required. 5. Maintains a log of radio transmissions, telephone calls and other pertinent information and facts and prepares required reports. 6. Maintains incident reports of complaints. 7. Obtains license registration and criminal records. 8. Maintains dispatch center office. 9. Performs other related work as assigned. 10. Data entry into the department s Computer Aided Dispatch (CAD) and records systems. 11. Encourage and provided quality service to department customers, both internal and external, through courteous, complete, and punctual attention to their needs. 12. Assist the public regarding inquiries on matters related to the department. 13. Act as department liaison to other law enforcement agencies, city officials, department employees and programs, and the general public.

2 Required Knowledge, Skills and Abilities: Graduation from High School (or HSED equivalent), typing ability, and have or the ability to obtain, certification in emergency dispatch techniques as approved by the state and an equivalent combination of education, experience and training which provides the following knowledge, skills, and abilities: - Skill in carrying out orders with precision and speed. - Ability to make accurate decisions quickly. - Ability to learn and apply public safety regulations and procedures. - Ability to operate sending-receiving radio console. - Ability to speak clearly and concisely and without panic. - Ability to deal with the public in a courteous and tactful manner. - Ability to remain in control in emergency situations. - Ability to work independently, when required. - Ability to multi-task, when required. - Knowledge of office practice and procedure. - Knowledge of arithmetic computations.

3 POLICE DEPARTMENT Timothy J. Roets, Chief of Police Instructions for Completing the Application Process 1. Applicants shall complete and submit the Department of Justice LE-330 form titled: Application for Employment as a 911 Dispatcher/Telecommunicator to the Watertown Police Department. An Application for Employment can be located with this packet, downloading it off the Watertown Police Department s website located at ( or from the City of Watertown s website ( Completion of the Affirmative Action Efforts form is optional. Falsification, omissions, or misrepresentations of any information on the application or announced to the interviewer is grounds for rejection of that applicant or termination of employment. All questions on the application must be answered. Incomplete or illegible applications may not be considered. If the space provided is insufficient for complete answers or you wish to furnish additional information, please attach additional pages. Completion of the Affirmative Action Efforts form is optional. Include the mailing address of all the educational institutions you have attended. Answer questions A, B and C which are located in Section 6 of the Application for Employment form. 2. Indicated what date you intend to take the Written Test on. Dates for the Written Test are located on the last page of the Application for Employment as a 911 Dispatcher/Telecommunicator. 3. Include a current Resume and Letter of Interest. 4. Sign the Certification portion of Application for Employment. 5. For educational verification requirement; please enclose a copy of your High School or HSED equivalent diploma. 6. Military veterans must include a copy of their DD-214 long form. 7. Sign and return the Authorization for Release of Information waiver form. The City of Watertown is an Equal Opportunity Employer

4 POLICE DEPARTMENT Timothy J. Roets, Chief of Police Hiring Time Line January 9, 2015 Application packet deadline. Submitted applications will be screened for completeness. Preference will be given to applicants with prior telecommunication experience and/or post high school education. January 16 or 17, 2015 Selected applications will be invited to take the Wisconsin Personnel Partners (Telecommunications Operator Test). The Written Test will be administered in the basement (Community/Police Training Room 0008B) of City Hall. City Hall is located at 106 Jones Street Watertown, WI The written test is 4 hours long (average time to complete 2 hours) with 136 questions. You will be required to present a photo identification card prior to participating in the written test. February 2 and 3, 2015 The top applicants who have ranked the highest from the Written Test will be invited to participate in an Oral Interview with members of the Police and Fire Commission and employees of the Watertown Police and Fire Departments. February 2 (Week of), 2015 Top applicants will be interviewed by the Chief of Police February 9 (Week of), 2015 A typing test may be administered for suitable applicants. February 16, (Week of), 2015 A background investigation will be started on successful applicant(s). February 2015 March 2014 Conditional Offer of Employment followed by a psychological, physical and drug screen. Anticipated start date The Watertown Police Department Administration reserves the right to change the above dates due to unforeseeable factors. The City of Watertown is an Equal Opportunity Employer

5 POLICE DEPARTMENT Timothy J. Roets, Chief of Police 911 Dispatcher/Telecommunicator The Watertown Police Department is accepting applications to fill Full-Time and Part- Time 911 Dispatcher/Telecommunicator openings and to establish an eligibility list. SALARY AND BENEFITS: Starting pay is $20.65 per hour, plus a generous benefit package. Benefit package includes Health and Dental insurance, paid holidays, paid vacation, sick leave, and Wisconsin Retirement Fund. QUALIFICATIONS: Must be a U. S. Citizen, at least 21 years of age and possess a valid Wisconsin driver's license. Applicant must be a High School graduate or HSED equivalent - Associate s Degree or higher level preferred; Ability to keyboard type at a high competency level; have or the ability to obtain, certification in emergency dispatch techniques as approved by the state and an equivalent combination of education, experience and training which provides the ability to: make accurate decisions quickly, learn and apply public safety regulations, operate sending-receiving radio console, speak clearly and concisely and without panic, deal with the public in a courteous and tactful manner, remain in control in emergency situations, work independently, multitask, complete arithmetic computations, carry out orders with precision and speed, and have knowledge of office practice and procedures. Applicants must successfully complete each stage of the recruitment and hiring process. The ideal applicant will have a genuine desire to interact with citizens and cooperatively identify and solve problems in an effort to reduce crime and disorder in the community. Watertown Police Department policy prohibits employees from having any visible tattoos or body art. APPLY BY: 4:00 p.m. on January 9, Application packets may be obtained in person at the Watertown Police Department, 106 Jones Street, Watertown, Wisconsin 53094, downloading it off the Watertown Police Department s website ( or from the City of Watertown s website ( Applications must be returned by mail or in person at the Watertown Police Department. Applications which are not thoroughly and accurately completed may be rejected. Any questions on the hiring process may be directed to Captain Curt J. Kleppin, , or ckleppin@cityofwatertown.org The City of Watertown is an Equal Opportunity Employer

6 Wisconsin Department of Justice Law Enforcement Standards Board DJ-LE-330, (Modified by WTPD) WATERTOWN POLICE DEPARTMENT APPLICATION FOR EMPLOYMENT AS A 911 DISPATCHER/TELECOMMUNICATOR Are you interested in Full-Time or Part-Time employment? NOTICE: Application must be typewritten or clearly printed in ink. All questions must be answered, if applicable. If not, indicate NA (not applicable). Applications which are incomplete or illegible will not be considered. If space provided is insufficient for complete answers or you wish to furnish additional information, attach sheets of the same size as this application and number answers to correspond with questions. 1. PERSONAL INFORMATION in Full (Last, First, Middle) Social Security Number Address (Apartment, Street, P.O. Box) Home Telephone Number ( ) City State Zip Code Work Telephone Number ( ) Address Cell Phone Number ( ) Are you at least 18 years old? Yes No Are you a United States citizen? Yes No Do you have a valid Wisconsin driver's license? Yes No Do you have a valid driver's license from another state? Yes No Have you ever been convicted of a felony? Yes No If yes, please attach a separate sheet giving full information. Have you completed High School or HSED equivalent? Yes No 2. EDUCATION Dates of School Location From To Course Pursued Degree, Diploma, or Credits Earned High Schools College Graduate School List any scholarships, apprenticeships, licenses, certifications, membership in professional organizations or other information you believe should be considered in evaluating your qualifications. 1

7 3. EMPLOYMENT Begin with current or most recent employer. List chronologically all employment, including summer and part-time employment while attending school. All time must be accounted for. If unemployed for a period, provide dates. To furnish additional employment information, attach sheets of the same size and format as this application. and Address of Employer Dates Position and Kind of Work Street City, State Supervisor s /Telephone: From Full-Time Part-Time To May we contact the employer/supervisor? Yes No Annual Salary/Wages: Reason for Leaving Street City, State Supervisor s /Telephone: From Full-Time Part-Time To May we contact the employer/supervisor? Yes No Annual Salary/Wages: Reason for Leaving Street City, State Supervisor s /Telephone: From Full-Time Part-Time To May we contact the employer/supervisor? Yes No Annual Salary/Wages: Reason for Leaving Street City, State Supervisor s /Telephone: From Full-Time Part-Time To May we contact the employer/supervisor? Yes No Annual Salary/Wages: Reason for Leaving 2

8 Branch of Service Month/Year Served From To 4. MILITARY SERVICE Active Duty or Reserve Highest Grade Skill Specialty or Primary Duty List special schools attended/skills acquired during military service. 5. REFERENCES Give three references (not relatives, or present employer; avoid listing members of the clergy). Number of Years Acquainted Address City/State/Zip Telephone Number ( ) Position/Title/Profession Number of Years Acquainted Address City/State/Zip Telephone Number ( ) Position/Title/Profession Number of Years Acquainted Address City/State/Zip Telephone Number ( ) Position/Title/Profession 6. GENERAL COMPLETE IF INSTRUCTED TO DO SO BY EMPLOYING AGENCY. For questions A-C, attach no more than one additional page for each answer. A. Why have you chosen to apply for this position? B. Discuss things you have done which have contributed to your life experience. Remember to include information regarding volunteer work with civic, school, or professional organizations. Be specific about names and dates. C. Why do you believe you could relate to and/or work with people of different races, sexes, cultures, ages, socio-economic groups, and educational levels? 3

9 APPLICANT PLEASE READ CAREFULLY AND SIGN BELOW Information provided and statements made as part of this application may be grounds for not employing you or for dismissing you after you begin work. All information provided and statements made are subject to verification. CERTIFICATION ALL INFORMATION PROVIDED AND STATEMENTS MADE BY ME AS PART OF THIS APPLICATION, OR AS PART OF ANY ADDITIONAL INFORMATION PROVIDED IN SUPPORT OF THIS APPLICATION, ARE COMPLETE, CORRECT, AND TRUE TO THE BEST OF MY KNOWLEDGE. I UNDERSTAND THAT IF I AM EMPLOYED, FALSE INFORMATION PROVIDED OR FALSE STATEMENTS MADE AS PART OF THIS APPLICATION MAY BE CONSIDERED AS CAUSE FOR DISMISSAL. Applicant s signature: Date signed: Under the provisions of section 19.36, Wisconsin Statutes, I request that my identity as an applicant for the position of not be revealed without my consent or until required under law. Applicant's signature: Date signed: The Wisconsin Personnel Partners (Telecommunications Operator Test) will be administered in the basement (Community/Police Training Room 0008B) of City Hall. City Hall is located at 106 Jones Street Watertown, WI The written test is 4 hours (average time to complete 2 hours) long with 136 questions. You will be required to present a photo identification card prior to participating in the written test. Please indicate by checking off which date you will be taking the written test on: January 16, 2015 January 17, :00 p.m. 9:00 a.m. The City of Watertown is an Equal Opportunity Employer 4

10 POLICE DEPARTMENT Timothy J. Roets, Chief of Police TO WHOM IT MAY CONCERN: Authorization for Release of Information (for official use only, not to be released to unauthorized persons) I am an applicant for a position with the City of Watertown Police Department. The department needs to thoroughly investigate my employment background and personal history to evaluate my qualifications to hold the position for which I applied. It is in the public s interest that all relevant information concerning my personal and employment history be disclosed to the above department. I hereby authorize any representative of the Watertown Police Department bearing this release to obtain any information in your files pertaining to my employment records and I hereby direct you to release such information upon request of the bearer. I do hereby authorize a review of and full disclosure of all records, or any part thereof, concerning myself, by and to any duly authorized agent of the Watertown Police Department, whether said records are of public, private, or confidential nature. The intent of this authorization is to give my consent for full and complete disclosure. I reiterate and emphasize that the intent of this authorization is to provide full and free access to the background and history of my personal life, for the specific purpose of pursing a background investigation that may provide pertinent data for the Watertown Police Department to consider in determining my suitability for employment in that department. It is my specific intent to provide access to personnel information, however, personal or confidential it may appear to be. I consent to your release of any and all public and private information that you may have concerning me, my work record, my background and reputation, my military service records, educational records, my financial status, my criminal history record, including any arrest records, any information contained in investigatory files, efficiency ratings, complaints or grievances filed by or against me, the records or recollections of attorneys at law, or other counsel, whether representing me or another person in any case, either criminal or civil, in which I presently have, or have had an interest, attendance records, polygraph examinations, and any internal affairs investigations and discipline, including any files which are deemed to be confidential, and/or sealed. I also authorize any representative of the Watertown Police Department to discuss any information contained in my files with the agent that is custodian of the file. I hereby release you, your organization, and all others from liability or damages that may result from furnishing the information requested, including any liability or damage pursuant to any state or federal laws. I hereby release you, as the custodian of such records of your organization, including its officers, employees, or related personnel, both individually and collectively, from any and all liability for damages of whatever kind, which may at any time result to me, my heirs, family, or associates because of compliance with this authorization and request to release information or any attempt to comply with it. I direct you to release such information upon request of the duly authorized representative of the Watertown Police Department regardless of any agreement I may have made with your previously to the contrary. The law enforcement organization requesting the information pursuant to the release may discontinue processing my application if you refuse to disclose the information requested. For and in consideration of the Watertown Police Department s acceptance and processing of my application for employment, I agree to hold you, your agent and employees harmless from any and all claims and liability associated with my application for employment or in any way connected with the decision whether or not to employ me with the Watertown Police Department. I understand that should information of a serious criminal nature surface as a result of this investigation, such information may be turned over to the proper authorities. Page 1 of 2

11 Authorization for Release of Information-Continued I understand my rights under Title 5, United States Code, Section 552a, the Privacy Act of 1974, with regard to access and to disclosure of records, and I waive those rights with the understanding that information furnished will be used by the Watertown Police Department in conjunction with employment procedures. A photocopy or FAX copy of this release form will be valid, as an original thereof, even though the said photocopy or FAX copy does not contain an original writing of my signature. This waiver is valid for a period of two (2) years from the date of my signature. Should there be any questions as to the validity of this release, you may contact me at the address listed on this form. I agree to indemnify and hold harmless the person to whom this request is presented and his agents and employees, from and against all claims, damages, losses and expenses, including reasonable attorney s fees, arising out of or by reason of complying with this request. Exceptions to this Blanket Authorization: 1. Any medical information in the possession of any source named above if a conditional offer has not yet been made. 2. Any medical information in the possession of any source name above if a final job offer has already been made Date Phone Number Signature (Full ) Address (Street and Number) Social Security Number City State Zip Code In accordance with the Federal Privacy Act of 1974, disclosure is voluntary. The SSN will be used for identification purposes to ensure that proper records are obtained. Print your full name Witness Page 2 of 2 The City of Watertown is an Equal Opportunity Employer.

12 AFFIRMATIVE ACTION EFFORTS CITY OF WATERTOWN RECRUITMENT INFORMATION COMPLETION OF THIS FORM IS VOLUNTARY This form is not a part of your application for employment and will stay separate from the application. Your answers will neither help nor hinder your chance for employment with the City of Watertown. No applicant for employment shall be discriminated against because of race, color, creed, religion, sex, genetic testing, sexual orientation, marital status, membership in the military reserves, national origin, ancestry, age, arrest or non-job-related conviction record, non-jobrelated physical or mental disability. This form will be treated confidentially and is used only to help assess our recruiting effort as well as monitor progress of the City s Affirmative Action efforts and to comply with Federal recordkeeping requirements. We ask for your cooperation in completing the following information, please print or type. (last, first, middle): Home address: City: State: ZIP Code: Position applied for: How did you hear about this position? GENDER Male Female ETHNICITY Hispanic/Latino Non-Hispanic/Non-Latino RACIAL GROUP please check one: White, not of Hispanic origin All persons having origins in any of the original peoples of Europe, North Africa, or the Middle East. Black or African American, not of Hispanic origin All persons having origin in any of the Black racial groups of Africa. Asian All persons having origins in any of the original peoples of the Far East, Southeast Asia, or Indian Subcontinent. Two or more races Hispanic All persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race. American Indian or Alaskan Native All persons having origins in any of the original peoples of North America, and who maintain cultural identification through tribal affiliation or community recognition. Native Hawaiian or other Pacific Islander VETERAN STATUS please check one: No Military Service Active Reserves Branch Veteran Branch Years Type of discharge DISABILITY STATUS: The Americans with Disabilities Act (ADA) defines an individual with a disability as one who has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or who is regarded as having such an impairment. Based on the above definition, are you an individual with a disability? YES NO