QUALIFICATION HANDBOOK

Transcription

1 QUALIFICATION HANDBOOK Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) October 2012 Version 1.0

2 Qualification at a glance Subject area Consumer Electrical and Electronic Product Servicing City & Guilds number 2359 Age group approved 16+ Assessment Online multiple choice, Portfolio, Assignment Fast track Available Support materials Centre handbook Assessment pack Candidate logbook Registration and certification Consult the Walled Garden/Online Catalogue for last dates Title and level Level 2 Diploma in Delivering and Installing Consumer Electrical Products Level 2 Diploma in Delivering and Installing Consumer Electronic Products Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products City & Guilds number Accreditation number /6117/ /6118/ /6119/ /6120/ /6121/ /6122/4 2 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

3 Contents 1 Introduction 5 Structure 6 2 Centre requirements 9 Approval 9 Resource requirements 9 Candidate entry requirements 10 3 Delivering the qualification 11 Initial assessment and induction 11 Support materials 11 Recording documents 11 4 Assessment 12 Assessment of the qualification 12 Assessment strategy 14 Test specifications 14 Recognition of prior learning (RPL) 16 5 Units 17 Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products 18 Unit 202 Transporting and protecting consumer electronic and electrical products 21 Unit 203 Environmental legislation for consumer electrical and electronic products 24 Unit 204 Installing, testing and handing over of consumer electrical products 27 Unit 205 Diagnosing modular faults and repairing consumer electrical products 31 Unit 206 Electrical principles for consumer electrical servicing35 Unit 214 Installing, testing and handing over of consumer electronic products 39 Unit 215 Diagnosing modular faults and repairing consumer electronic products 42 Unit 216 Electrical principles for consumer electronic servicing 47 Unit 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products 51 Unit 302 Diagnosing component faults and repairing consumer electrical products 54 Unit 303 Electrical and Electronic principles for consumer electrical servicing 61 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 3

4 Unit 312 Diagnosing component faults and repairing consumer electronic products 70 Unit 313 Electrical and electronic principles for consumer electronic servicing 76 Appendix 1 Sources of general information 83 4 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

5 1 Introduction This document tells you what you need to do to deliver the qualifications: Area Who are the qualifications for? What do the qualifications cover? Are the qualifications part of a framework or initiative? What opportunities for progression are there? Description These qualifications are for candidates who work or want to work as installers or repairers of brown or white goods. The qualifications allow candidates to learn, develop and practise the skills required for the safe delivery and installation of brown or white goods. Candidates will learn the skills required to diagnose and rectify modular faults at Level 2 and component faults at Level 3. The Level 2 qualifications form part of the Apprenticeship frameworks : Intermediate Apprenticeship in Consumer Electrical and Electronic Products Delivering and Installing Repairing Module Faults The Level 3 qualifications form part of the Apprenticeship Framework: Advanced Apprenticeship in Consumer Electrical and Electronic Products Repairing Component Faults They allow candidates to progress into employment or to the following City & Guilds qualifications: Level 4 Building Services Engineering (4467) City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 5

6 Structure Level 2 Diploma in Delivering and Installing Consumer Electrical Products learners must achieve 40 credits from the mandatory units. Unit accreditation number City & Guilds unit number Unit title Mandatory Y/504/ Customer care procedures and techniques when dealing with consumer electrical and electronic products D/504/ Transporting and protecting consumer electronic and electrical products H/504/ Environmental legislation for consumer electrical and electronic products K/504/ Installing, testing and handing over of consumer electrical products J/504/ Health and Safety legislation, practices and procedures for consumer electrical and electronic products Credit value Level 2 Diploma in Delivering and Installing Consumer Electronic Products - learners must achieve 40 credits from the mandatory units. Mandatory Y/504/ Customer care procedures 6 and techniques when dealing with consumer electrical and electronic products D/504/ Transporting and protecting 7 consumer electronic and electrical products H/504/ Environmental legislation 9 for consumer electrical and electronic products M/504/ Installing, testing and 9 handing over of consumer electronic products J/504/ Health and Safety legislation, practices and procedures for consumer electrical and electronic products 9 6 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

7 Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products learners must achieve 46 credits from the mandatory units Mandatory Y/504/ Customer care procedures 6 and techniques when dealing with consumer electrical and electronic products H/504/ Environmental legislation for 9 consumer electrical and electronic products Y/504/ Diagnosing modular faults 10 and repairing consumer electrical products M/504/ Electrical principles for 12 consumer electrical servicing J/504/ Health and Safety legislation, practices and procedures for consumer electrical and electronic products 9 Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products - learners must achieve 46 credits from the mandatory units Mandatory Y/504/ Customer care 6 procedures and techniques when dealing with consumer electrical and electronic products H/504/ Environmental legislation 9 for consumer electrical and electronic products T/504/ Diagnosing modular 10 faults and repairing consumer electronic products A/504/ Electrical principles for 12 consumer electronic servicing J/504/ Health and Safety legislation, practices and procedures for consumer electrical and electronic products 9 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 7

8 Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products - learners must achieve 47 credits from the mandatory units Mandatory Y/504/ Customer care 6 procedures and techniques when dealing with consumer electrical and electronic products H/504/ Environmental legislation 9 for consumer electrical and electronic products J/504/ Health and Safety 9 legislation, practices and procedures for consumer electrical and electronic products A/504/ Diagnosing component 11 faults and repairing consumer electrical products T/504/ Electrical and Electronic principles for consumer electrical servicing 12 Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products - learners must achieve 47 credits from the mandatory units Mandatory Y/504/ Customer care 6 procedures and techniques when dealing with consumer electrical and electronic products H/504/ Environmental legislation 9 for consumer electrical and electronic products J/504/ Health and Safety 9 legislation, practices and procedures for consumer electrical and electronic products L/504/ Diagnosing component 11 faults and repairing consumer electronic products F/504/ Electrical and electronic principles for consumer electronic servicing 12 8 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

9 2 Centre requirements Approval If your Centre is approved to offer the qualification Level 2 or 3 NVQ in Electrical and Electronic Servicing (1687) or the Progression Award in Electrical and Electronics Servicing (6958), you can apply for the new Level 2 and 3 Diplomas in Consumer Electrical and Electronic Servicing ( , -03, -92 and -93) approval using the fast track approval form, available from the City & Guilds website. Centres should use the fast track form if: there have been no changes to the way the qualifications are delivered, and they meet all of the approval criteria in the fast track form guidance notes. Fast track approval is available for 12 months from the launch of the qualification. After 12 months, the Centre will have to go through the standard Qualification Approval Process. The centre is responsible for checking that fast track approval is still current at the time of application. To offer these qualifications, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information. Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme. Resource requirements Physical resources and site agreements Centres can use specially designated areas within a centre to assess. Details of specific equipment required is available in the Assignments on the City & Guilds website Centre staffing Staff delivering these qualifications must be able to demonstrate that they meet the following occupational expertise requirements. They should: be occupationally competent or technically knowledgeable in the areas for which they are delivering training and/or have experience of providing training. This knowledge must be to the same level as the training being delivered have recent relevant experience in the specific area they will be assessing have credible experience of providing training. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 9

10 Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but cannot internally verify their own assessments. Assessors and internal verifiers Assessor/Verifier (A/V) units are valued as qualifications for centre staff, but they are not currently a requirement for the qualifications. Continuing professional development (CPD) Centres must support their staff to ensure that they have current knowledge of the occupational area, that delivery, mentoring, training, assessment and verification is in line with best practice, and that it takes account of any national or legislative developments. Candidate entry requirements City & Guilds does not set entry requirements for these qualifications. However, centres must ensure that candidates have the potential and opportunity to gain the qualifications successfully. Age restrictions City & Guilds cannot accept any registrations for candidates under 16 as these qualifications are not approved for under 16s. 10 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

11 3 Delivering the qualification Initial assessment and induction An initial assessment of each candidate should be made before the start of their programme to identify: if the candidate has any specific training needs, support and guidance they may need when working towards their qualification. any units they have already completed, or credit they have accumulated which is relevant to the qualification. the appropriate type and level of qualification. We recommend that centres provide an induction programme so the candidate fully understands the requirements of the qualification[s], their responsibilities as a candidate, and the responsibilities of the centre. This information can be recorded on a learning contract. Support materials The following resources are available for these qualifications: Description Assignments fast track approval forms/generic fast track approval form Candidate logbook How to access Recording documents Candidates and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several eportfolio systems, including our own, Learning Assistant, an easy-to-use and secure online tool to support and evidence learners progress towards achieving qualifications. Further details are available at: City & Guilds has developed a set of recording forms specifically for these qualifications, Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) Logbook. They are available from the City & Guilds website or can be ordered from Publications. Although new centres are expected to use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by candidates and assessors at the centre. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 11

12 4 Assessment Assessment of the qualification Candidates must complete the assessment for each unit as detailed in the table below: 12 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

13 Consumer Electronic and Electrical Product Servicing Unit Number Unit Title Assessment method 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products (Level 2) (6) Portfolio 202 Transporting and protecting consumer electronic and electrical products (Level 2) (7) Portfolio 203 Environmental legislation for consumer electrical and electronic products (Level 2) (9) Portfolio 204 Installing, testing and handing over of consumer electrical products (Level 2) (9) Portfolio 205 Diagnosing modular faults and repairing consumer electrical products (Level 2) (10) Assignment 206 Electrical principles for consumer electrical servicing Level 2) (12) Multiple Choice 214 Installing, testing and handing over of consumer electronic products (Level 2) (9) Portfolio 215 Diagnosing modular faults and repairing consumer electronic products (Level 2) (10) Assignment 216 Electrical principles for consumer electronic servicing (Level 2) (12) Multiple Choice 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products (Level 3) (9) Multiple Choice 302 Diagnosing component faults and repairing consumer electrical products (Level 3) (11) Assignment 303 Electrical and Electronic principles for consumer electrical servicing (Level 3) (12) Multiple Choice 312 Diagnosing component faults and repairing consumer electronic products (Level 3) (11) Assignment 313 Electrical and electronic principles for consumer electronic servicing (Level 3) (12) Multiple Choice City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 13

14 Assessment strategy For the purposes of this qualification units assessed by portfolio or assignment, may be taken within the workplace or within a Realistic Working Environment (RWE). Where units assessed by portfolio are being assessed within a RWE, this should be done with prior agreement with a Qualification Consultant (QC) Test specifications Note: percentages are rounded to nearest whole number. Test: Electrical principles for consumer electrical servicing Duration: 60 mins Outcome 1 Understand the standard units of measurement used in the electrical and electronic services industry 2 Understand mathematical principles which are appropriate to electrical services work operations 3 Understand the relationship between force, work, power and energy 4 Understand the principles of electrical resistance and resistivity 5 Understand fundamental principles which underpin the generation and control of electrical currents 6 Understand the operating principles of domestic appliance products and associated equipment Number of % questions Total Test: Electrical principles for consumer electronic servicing Duration: 60 mins Outcome 1 Understand the standard units of measurement used in the electronic services industry 2 Understand mathematical principles which are appropriate to electronic services work operations 3 Understand the relationship between force, work, power and energy Number of % questions City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

15 4 Understand the principles of electrical 6 20 resistance and resistivity 5 Understand fundamental principles which 5 17 underpin the generation and control of electrical currents 6 Understand the operating principles of consumer electronic products and associated equipment Total Test: Health and safety legislation, practices and procedures for consumer electrical and electronic products Duration: 25 mins Outcome 1 Understand how health and safety legislation applies in the workplace 2 Understand the procedures for dealing with health and safety in the work environment 3 Understand the procedures for establishing a safe working environment 4 Be able to identify hazards in the work environment Number of % questions Total Test: Electrical and electronic principles for consumer electrical servicing Duration: 130 mins Outcome 1 Understand standard units of measurement used in the electrical service industry 2 Understand mathematical principles which are appropriate to electrical service work operations 3 Understand basic mechanics and the relationship between force, work, energy and power 4 Understand the principles of electrical resistance and resistivity 5 Understand fundamental principles which underpin the generation and control of electrical currents 6 Understand the operating principles of electrical and electronic components Number of % questions City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 15

16 7 Understand the control systems and 9 14 controllers used within domestic appliances 8 Understand motors used within domestic 4 6 appliances 9 Understand the installation procedures and 7 11 use of domestic appliances Total Test: Electrical and electronic principles for consumer electronic servicing Duration: 100 mins Outcome 1 Understand standard units of measurement used in the electronic service industry 2 Understand mathematical principles which are appropriate to electronic service work operations 3 Understand basic mechanics and the relationship between force, work, energy and power 4 Understand the principles of electrical resistance and resistivity 5 Understand fundamental principles which underpin the generation and control of electrical currents 6 Understand the operating principles of electrical and electronic components Number of % questions Understand waves and waveforms Understand input and output transducers Understand combinational logic circuits 2 4 Total Recognition of prior learning (RPL) Recognition of prior learning means using a person s previous experience or qualifications which have already been achieved to contribute to a new qualification. RPL is allowed and is also sector specific. 16 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

17 5 Units Availability of units The following units can also be obtained from the centre resources section of the City & Guilds website. They are also on The Register of Regulated Qualifications: Structure of units These units each have the following: City & Guilds reference number unit accreditation number title level credit value unit aim relationship to NOS, other qualifications and frameworks endorsement by a sector or other appropriate body information on assessment learning outcomes which are comprised of a number of assessment criteria notes for guidance. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 17

18 Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products UAN: Y/504/1883 Level: Level 2 Credit value: 6 GLH: 60 Relationship to NOS: This unit is partially linked to NOS EES3, EES7 and EES8. Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the customer service required when representing employers within customer s properties. 1. be able to maintain productive relationships with customers and colleagues 1.1 adapt communication mode in accordance with customer needs 1.2 support effective team working 1.3 resolve potential disputes in an amicable way customer needs age dialect language disabilities technical awareness. team working supplying colleagues with information that may affect their work supply information that falls within own area of responsibility seeking assistance for matters outside of own responsibility meeting company targets resolve disputes provide a reasonable solution 18 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

19 discuss not argue arrange and confirm solutions recognise customer rights 2. be able to respect a customer's home 2.1 demonstrate respect for a customer's home 2.2 carry out procedures for protecting customer's family respect decoration floor covering leaving property clean and tidy furniture equipment customers family customer children pets 3. be able to represent their company 3.1 conduct self appropriately while representing company 3.2 comply with legislation relating to working in customer's homes 3.3 comply with procedures relating to working in customer's homes conduct self dress manner politeness greeting confirming needs and expectations procedures completed work uncompleted work financial transactions limits of responsibility reporting issues to appropriate problem City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 19

20 Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products Supporting information Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either from within the workplace or from a Realistic Working Environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy. 20 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

21 Unit 202 Transporting and protecting consumer electronic and electrical products UAN: D/504/1884 Level: Level 2 Credit value: 7 GLH: 70 Relationship to NOS: This unit is linked to EES2 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the correct and safe handling and stowing of consumer electrical and electronic consumer products. 1. be able to plan deliveries 1.1 identify the paperwork required when transporting products 1.2 communicate with customers regarding deliveries 1.3 plan efficient routes for deliveries 1.4 complete documentation when carrying out deliveries 2. be able to stow products on delivery vehicles 2.1 select packing for products 2.2 comply with package labelling 2.3 stow vehicles according to route planning 2.4 secure products in delivery vehicles 2.5 follow lifting procedures when moving products City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 21

22 secure products fixing bolts clamps 3. be able to follow customer care procedures 3.1 follow customer care procedures when dealing with customers and colleagues 3.2 demonstrate respect for a customer's home 3.3 describe limits of own responsibility 3.4 identify who to report to in the event of problems respect decoration floor covering leaving property clean and tidy furniture equipment 4. be able to dispose of waste 4.1 identify types of waste 4.2 follow environmental regulations and company procedures when dealing with waste 4.3 complete documentation when moving waste types of waste hazardous waste recyclable waste documentation delivery note/invoice satisfactory delivery receipt waste carrier documentation 22 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

23 Unit 202 Transporting and protecting consumer electronic and electrical products Supporting information Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 23

24 Unit 203 Environmental legislation for consumer electrical and electronic products UAN: H/504/1885 Level: Level 2 Credit value: 9 GLH: 80 Relationship to NOS: This unit is linked to EES Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry This unit covers the environmental legislation covering the fitting and disposal of consumer electrical and electronic products. 1. be able to apply environmental legislation and working practices which are relevant to waste 1.1 identify legislation for processing waste 1.2 identify materials and products that are hazardous and dangerous to the environment 1.3 identify materials and products that are recyclable 1.4 apply legislation and working practices when dealing with waste legislation for processing waste The Waste Electrical and Electronic Equipment (WEEE) Pollution Prevention and Control Act Packaging (Essential Requirements) Regulations Environmental Protection Act 24 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

25 2. be able to apply environmental practices when working 2.1 explain environmental legislation relevant to working practices 2.2 apply environmental practices when working 2.3 ensure environmental security devices are used 2.4 describe potential risks to the environment of working practices 2.5 report potential risks to the environment, to the relevant person legislation water supply regulations waste water regulations air gap regulations non return valves 3. be able to advise customers on environmental practices 3.1 demonstrate energy saving techniques on products to customer 3.2 explain the environmental dangers of using stand by facilities 3.3 advise on energy saving products 3.4 advise on emerging technologies to reduce energy consumption energy saving techniques low water wash low temperature wash use of timers energy saving products emerging technologies City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 25

26 Unit 203 Environmental legislation for consumer electrical and electronic products Supporting information Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy. 26 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

27 Unit 204 Installing, testing and handing over of consumer electrical products UAN: K/504/1886 Level: Level 2 Credit value: 9 GLH: 90 Relationship to NOS: This unit is linked to EES Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit is for those who install consumer electrical products in customer s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations. 1. be able to approve installation sites 1.1 assess proposed installation site for suitability 1.2 ensure a free path for the equipment site exists 1.3 check that the necessary utilities are available 1.4 verify installation site with customer suitability size ambient temperature ventilation utilities electric supply water supply waste outlet City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 27

28 2. be able to install consumer electrical products 2.1 confirm products are correct and suitable for purpose with customer 2.2 select tools to install products 2.3 install products using installation procedures 2.4 verify optimum connections are made 2.5 check installations are complete before handover 2.6 follow health and safety procedures when installing products 3. be able to hand over consumer electrical products to customers 3.1 demonstrate the operation of products to customers 3.2 verify products meet customer expectations 3.3 follow company documentation policy with regards to handover of products 3.4 clean waste from work area operation maintenance wash eco wash detergents 4. be able to follow customer care procedures 4.1 establish relationships with customers and colleagues 4.2 demonstrate respect for a customer's home 4.3 conduct self appropriately while representing employer 4.4 identify who to report to in the event of a problem 28 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

29 respect decoration floor covering leaving property clean and tidy furniture equipment conduct self dress manner politeness greeting confirming needs and expectations City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 29

30 Unit 204 Installing, testing and handing over of consumer electrical products Supporting information Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy. 30 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

31 Unit 205 Diagnosing modular faults and repairing consumer electrical products UAN: Y/504/1897 Level: Level 2 Credit value: 10 GLH: 90 Relationship to NOS: This unit is linked to EES14 and EES2 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the safe diagnosing and repairing of modular faults in consumer electrical products. 1. be able to follow safety procedures when working with consumer electrical products 1.1 specify the safety precautions to be taken when working on products 1.2 explain modules external operating conditions and associated hazards 1.3 explain the safety precautions to be considered when dealing with appliances with stored energy 1.4 carry out risk assessments within the work place 1.5 comply with hse legislation and guidelines while undertaking fault diagnosis activities on consumer electrical products products live isolated modules pumps motors water valves heaters processors City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 31

32 operating conditions temperature water appliances with stored energy microwave ovens switch mode power supplies HSE legislation and guidelines anti static protection working with products that have stored/live electrical charge use of tools and equipment (puwer) PPE manual handling 2. understand how electrical products operate 2.1 describe the basic sequence in which appliances operate 2.2 explain the basic operational principles of modules contained in appliances 2.3 explain where individual product specifications can be obtained 2.4 explain what tests can be carried out to confirm specifications are being met 2.5 identify customer settings for individual appliances 2.6 explain why customer settings would be adjusted appliances refrigerators freezers washing machines tumble dryers modules motors pumps water valves heaters processors 3. be able to use information associated with fault diagnosis 3.1 identify sources of information for fault diagnosis 3.2 obtain information regarding the equipment and reported 32 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

33 symptoms 3.3 explain how gas legislation affects any work being carried out 3.4 explain how water bylaws affect any work being carried out 4. be able to carry out fault diagnosis 4.1 identify different types of diagnostic equipment 4.2 explain how equipment should be used and stored correctly 4.3 identify different fault finding techniques 4.4 carry out fault diagnosis using appropriate techniques 4.5 carry out fault diagnosis to module level using test equipment 4.6 record the nature of the fault as per company policy 4.7 identify the limits of their own authority 4.8 report potential problems to appropriate people 4.9 carry out diagnostic and corrective action within agreed timescales 5. be able to carry out module replacement techniques 5.1 describe module replacement techniques 5.2 explain how fastenings would be removed and replaced 5.3 identify the replacement procedures to be followed 5.4 select tools for the replacement procedures 5.5 follow health and safety procedures when replacing modules 5.6 carry out a visual inspection on modules to be replaced 5.7 use techniques to ensure minimal damage to modules fastenings electrical connectors crimps screws bolts cable ties techniques single connection soldering techniques multi connection soldering techniques controlled temperature soldering techniques disconnecting/reconnecting plugs and sockets City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 33

34 6. understand the maintenance requirements of products 6.1 identify modules that should be maintained on a regular basis 6.2 explain implications if maintenance is not carried out 6.3 identify recurring faults 6.4 explain how the risk of recurring faults can be minimised 7. be able to hand appliance back to customer 7.1 set up appliance in order to return to customer 7.2 adjust appliances within normal operating specifications 7.3 ensure products meet health and safety requirements before returning to customer 7.4 obtain agreements that product performance meets customer expectations 7.5 complete records as per company policy 34 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

35 Unit 206 Electrical principles for consumer electrical servicing UAN: M/504/1890 Level: Level 2 Credit value: 12 GLH: 120 Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the principles required in order to safely handle consumer electrical products. 1. understand the standard units of measurement used in the electrical services industry 1.1 use internationally recognised (si) units of measurement for general variables 1.2 use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of different electrical variables units of measurement length area volume mass density time temperature velocity weight SI units resistance power City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 35

36 current voltage impedance electrical values resistance power current voltage impedance 2. understand mathematical principles which are relevant to electrical work tasks 2.1 apply mathematical principles which are relevant to electrical work mathematical principles fractions (including simple addition) and percentages algebra (including use of addition, multiplication and powers) indices powers of 10 (including simple addition, multiplication and division of indices) transposition triangles and trigonometry statistics (mean, median, mode) 3. understand the relationship between force, work, power and energy 3.1 identify the factors affecting the ability to do work 3.2 explain how electrical values are calculated factors/electrical values force work energy power 36 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

37 4. understand the principles of electrical resistance and resistivity 4.1 describe the basic principles of electron theory 4.2 differentiate between materials which are good and poor conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to electrical circuits 4.4 apply ohms law 4.5 identify what is meant by the term voltage drop in relation to electrical circuits 5. understand fundamental principles which underpin the generation and control of electrical currents 5.1 describe the chemical, magnetic and thermal effects of electrical currents 5.2 identify the characteristics of circuits 5.3 identify the characteristics of ac and dc electrical supplies circuits parallel series characteristics electromotive force potential difference (PD) electromagnetism sine waves frequency root mean square (RMS) values peak to peak City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 37

38 6. understand the operating principles of domestic appliance products and associated equipment 6.1 identify how the installation of domestic appliances is affected by the local water supply 6.2 identify different types of refrigerant gases 6.3 identify the electrical safety tests to be carried out when fault diagnosing domestic appliances 6.4 identify reasons for the correct levelling of appliances 6.5 identify the different metals that are used in bi metal thermostats 6.6 identify the function of bi metal thermostats 6.7 identify the function of a water pressure switch in washing machines 6.8 identify the start up process of washing machines 6.9 identify the stages of a refrigeration cycle 6.10 identify the safety considerations that should be taken into account during microwave servicing activities water supply water by laws water pressure refrigerant gases CFC HCFC HFC HC electrical safety tests insulation resistance earth continuity appliances fridge/freezer washing machine dish washer safety considerations for microwaves microwave leakage electrical safety high voltage 38 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

39 Unit 214 Installing, testing and handing over of consumer electronic products UAN: M/504/1887 Level: Level 2 Credit value: 9 GLH: 90 Relationship to NOS: This unit is linked to NOS EES Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit is for those who install consumer electronic products in customer s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations. 1. be able to approve installation sites 1.1 assess proposed installation site for suitability 1.2 ensure a free path for the equipment site exists 1.3 check that the necessary utilities are available 1.4 verify installation site with customer site viewing distance distance from ancillary products wall structure if mounted health and safety considerations with respect to installation external lighting considerations location of surround sound speakers utilities signal electric supply internet connection ambient temperatures City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 39

40 2. be able to install consumer electronic products 2.1 confirm products are correct and suitable for purpose with customer 2.2 select tools to install products 2.3 install products using installation procedures 2.4 verify optimum connections are made 2.5 check installations are complete before handover 2.6 follow health and safety procedures when installing product 3. be able to hand over consumer electronic products to customers 3.1 demonstrate the operation of products to customers 3.2 verify products meet customer expectations 3.3 follow company documentation policy with regards to handover of products 3.4 clean waste from work area 4. be able to follow customer care procedures 4.1 establish relationships with customers and colleagues 4.2 demonstrate respect for a customer's home 4.3 conduct self appropriately while representing employer 4.4 identify who to report to in the event of a problem respect decoration floor covering leaving property clean and tidy furniture equipment conduct self dress manner politeness greeting confirming needs and expectations 40 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

41 Unit 214 Installing, testing and handing over of consumer electronic products Supporting information Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 41

42 Unit 215 Diagnosing modular faults and repairing consumer electronic products UAN: T/504/1888 Level: Level 2 Credit value: 10 GLH: 90 Relationship to NOS: This unit is linked to NOS EES12 and EES1 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the safe diagnosing and repairing of modular faults in consumer electronic products. 1. be able to follow safety procedures when working with consumer electronic products 1.1 specify the safety precautions to be taken when working on equipment 1.2 explain modules external operating conditions and associated hazards 1.3 explain the safety precautions to be considered when dealing with appliances with stored energy 1.4 carry out risk assessments within the work place 1.5 comply with hse legislation and guidelines while undertaking fault diagnosis activities on consumer electronic products equipment live isolated operating conditions: temperature HSE legislation and guidelines anti static protection working with products that have stored/live electrical charge use of tools and equipment (puwer) PPE manual handling 42 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

43 2. understand how electronic products operate 2.1 describe the functions of products 2.2 explain the basic operational principles of modules contained in products 2.3 explain where individual product specifications can be obtained 2.4 explain what tests can be carried out to confirm specifications are being met 2.5 identify methods of handling static sensitive components 2.6 explain the requirements for wireless connectivity 2.7 identify the signal requirements for televisions products television receiver audio/video equipment mobile telephone laptop/desktop/tablet computer functions remote control menu HDMI/optical/USB connections 3. be able to use information associated with fault diagnosis 3.1 identify sources of information for fault diagnosis 3.2 obtain information regarding the equipment and reported symptoms information manufacturers manuals manufacturers technical support workshop manuals equipment self diagnosis City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 43

44 4. be able to carry out fault diagnosis 4.1 identify different types of diagnostic equipment 4.2 explain how equipment should be used and stored correctly 4.3 identify different fault finding techniques 4.4 carry out fault diagnosis using appropriate techniques 4.5 carry out fault diagnosis to module level using test equipment 4.6 record the nature of the fault as per company policy 4.7 identify the limits of their own authority 4.8 report potential problems to appropriate people 4.9 carry out diagnostic and corrective action within agreed timescales equipment multimeter signal/function/pattern generator oscilloscope isolation transformer techniques visual auditory smell touch input/output techniques half split techniques function testing voltage current and resistance measurement waveform observation signal analysis fault intermittent action or circuit failure partial failure or reduced performance complete breakdown 44 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

45 5. be able to carry out module replacement techniques 5.1 describe module replacement techniques 5.2 explain how fastenings would be removed and replaced 5.3 identify the replacement procedures to be followed 5.4 select tools for the replacement procedures 5.5 follow health and safety procedures when replacing modules 5.6 carry out a visual inspection on modules to be replaced 5.7 use techniques to ensure minimal damage to modules 5.8 explain health and safety procedures specific to soldering 5.9 explain how tools and equipment should be stored fastenings electrical connectors crimps screws bolts cable ties techniques single connection soldering techniques multi connection soldering techniques controlled temperature soldering techniques disconnecting/reconnecting plugs and sockets 6. be able to hand appliance back to customer 6.1 set up products in order to return to customer 6.2 adjust products within normal operating specifications 6.3 ensure products meet health and safety requirements before returning to customer 6.4 obtain agreements that product performance meets customer expectations 6.5 complete records as per company policy City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 45

46 7. understand the risks of faults recurring 7.1 identify recurring faults 7.2 explain the risks of faults recurring 7.3 explain how the risk of recurring faults can be minimised 46 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

47 Unit 216 Electrical principles for consumer electronic servicing UAN: A/504/1892 Level: Level 2 Credit value: 12 GLH: 120 Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the principles required in order to safely handle consumer electronic products. 1. understand the standard units of measurement used in the electronic services industry 1.1 use internationally recognised (si) units of measurement for general variables 1.2 use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of different electrical variables units of measurement length area volume mass density time temperature velocity weight SI units resistance power City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 47

48 frequency current voltage impedance electrical values resistance power frequency current voltage impedance 2. understand mathematical principles which are appropriate to electronic services work operations 2.1 apply mathematical principles which are relevant to electronic work tasks mathematical principles fractions and percentages algebra indices powers of 10 transposition triangles and trigonometry statistics 3. understand the relationship between force, work, power and energy 3.1 identify the factors affecting the ability to do work 3.2 explain how electrical values are calculated factors/electrical values: force work energy power 48 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

49 4. understand the principles of electrical resistance and resistivity 4.1 describe the basic principles of electron theory 4.2 differentiate between materials which are good and poor conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to electrical circuits 4.4 apply ohms law 4.5 identify what is meant by the term voltage drop in relation to electrical circuits 5. understand fundamental principles which underpin the generation and control of electrical currents 5.1 describe the chemical, magnetic and thermal effects of electrical currents 5.2 identify the characteristics of circuits 5.3 identify the characteristics of ac and dc electrical supplies circuits parallel series characteristics electromotive force potential difference (PD) electromagnetism sine waves frequency root mean square (RMS) values lag/lead peak to peak 6. understand the operating principles of consumer electronic products and associated equipment 6.1 describe what is meant by the term dlna 6.2 identify possible sources of interference regarding wireless City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 49

50 technology 6.3 identify the differences between optical media 6.4 identify different types of display screen 6.5 identify the differences between surround sound systems 6.6 identify the differences between fm and dab radio 6.7 identify methods of confirming whether an infra red transmitter is functioning 6.8 identify differences between active and passive 3d technology 6.9 define home networking terms 6.10 identify types of signal that can be carried using different transmission medium optical media CD DVD Blu-Ray display screen LCD HCFL and CCFL backlight LCD Screen LED backlight dynamic LED backlight plasma OLED and AMOLED screen types infra red transmitter infra red security camera mobile phone digital camera infra red sensitive material second receiver home networking terms IP address subnet mask encryption systems DHCP DNS SSID transmission medium composite component scart DVI VGA HDMI optical 50 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

51 Unit 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products UAN: J/504/1894 Level: Level 3 Credit value: 9 GLH: 90 Relationship to NOS: This unit is linked to NOS EES Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry. This unit covers the health and safety legislation and procedures which cover working within the consumer electrical and electronic product industry. 1. understand how health and safety legislation applies in the workplace 1.1 specify the roles and responsibilities of themselves and others with regard to current legislation 1.2 specify health and safety risks which may be present for work operations legislation The Health and Safety at Work Act The Electricity at Work Regulations The Management of Health and Safety at Work Regulations Workplace (Health and Safety and Welfare) Regulations Control of Substances Hazardous to Health (COSHH) Regulations Personal Protective Equipment at Work Regulations Manual Handling Operations Regulations Provision and Use of Work Equipment Regulations Display Screen Equipment at Work Regulations work operations preparation and planning installation City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 51

52 termination and connection inspection, testing and commissioning fault diagnosis and rectification maintenance 2. understand the procedures for dealing with health and safety in the work environment 2.1 state the procedures that should be followed in the case of accidents which involve injury 2.2 specify procedures which should be followed when emergency situations occur in the workplace 2.3 state the actions to be taken in situations which exceed their level of responsibility for health and safety in the workplace 2.4 state procedures that should be followed in accordance with health and safety regulations for reporting health and safety issues in the workplace procedures for emergency situations procedures for summoning emergency services information that emergency services require alarm and evacuation procedures designated escape routes fire fighting procedures application of first aid actions to be taken report to: employer employees customer/client safety officers H&S Executive/Inspectors Trade Union representative Environmental Health Officers 52 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

53 3. understand the procedures for establishing a safe working environment 3.1 describe the procedures that should be taken to remove or minimise risks before deciding ppe is needed 3.2 state the purpose of ppe 3.3 identify the appropriate protective clothing and equipment that is required for identified work tasks 3.4 state the first aid facilities that must be available in the work area in accordance with health and safety regulation 3.5 identify safe practices and procedures for using equipment equipment portable power tools signs and guarding tools and materials storage facilities dangerous substances 4. be able to identify hazards in the work environment 4.1 identify warning signs for the seven main groups of hazardous substance, as defined by the chemical (hazard information and packaging for supply) regulations (chip) 4.2 identify the correct type of fire extinguisher for a particular type of fire City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 53

54 Unit 302 Diagnosing component faults and repairing consumer electrical products UAN: A/504/1889 Level: Level 3 Credit value: 11 GLH: 100 Relationship to NOS: This unit is linked to NOS EES15 and EES2 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry This unit covers the safe diagnosing and repairing of component faults to component level in consumer electrical products. 1. understand the specific safety precautions to be taken when working with consumer electrical equipment 1.1 specify the safety precautions when working on equipment 1.2 explain safety precautions that should be taken when working on equipment containing stored energy 1.3 explain component external operating conditions equipment live isolated 2. be able to work safely when rectifying faults in consumer electrical equipment 2.1 carry out hazard and risk assessments of the work area 2.2 comply with health and safety legislation while undertaking fault diagnosis 54 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

55 2.3 provide safe access arrangements for the fault finding area 2.4 select tools and equipment for fault finding 2.5 ensure all tools are fit for purpose 2.6 collect fault diagnosing evidence health and safety legislation anti-static protection working with products that have stored energy/live electrical charge PUWER PPE manual handling HASAWA fit for purpose safe serviceable calibrated only used for intended purpose fault diagnostic evidence from live circuits isolated circuits 3. understand how to use information related to fault diagnosis 3.1 identify sources of information 3.2 explain differences between circuit diagrams and physical layout drawings 3.3 identify components in diagrams 3.4 describe how to check information for suitability 3.5 describe how to use information to aid fault diagnosis 3.6 describe the operating sequence of consumer electrical products information workshop manuals drawings circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups suitability date product serial numbers City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 55

56 operating sequence of washing machine dish washer refrigerator wired/wireless internet connectivity 4. be able to use information to aid fault diagnosis 4.1 communicate with customers to gain information to aid fault diagnosis 4.2 use information to aid fault diagnosis 4.3 plan fault diagnosis 4.4 carry out fault diagnosis on consumer electrical products communicate verbal pictorial written customer demonstration information workshop manuals drawings circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups electrical products washing machine cooker fridge/freezer tumble dryer dishwasher 5. understand how to use fault diagnostic equipment 5.1 describe the operation of test equipment used to aid fault diagnosis 5.2 explain how test equipment should be calibrated 5.3 explain the importance of calibrating test equipment 56 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

57 5.4 describe checks to be carried out before using test equipment 5.5 identify fault finding techniques test equipment multimeter earth loop impedance tester insulation tester supply tester earth continuity tester temperature gauge volt sticks fault finding techniques senses visual, auditory, smell touch input/output techniques visual inspection voltage current and resistance measurement half split technique function testing waveform observation 6. understand the facilities required by consumer electrical products 6.1 identify the supplies needed by electrical consumer products in order to function correctly 6.2 identify suitable waste facilities supplies water electricity broadband supply waste facilities waste waster exhaust ventilation City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 57

58 7. understand how circuits function 7.1 explain the purpose of components 7.2 explain the operation of switch mode power supply 7.3 explain how a door interlock functions components resistors capacitors semi-conductors inductors heat sinks solenoids pumps motors thermostat 8. understand the risks of faults reoccurring 8.1 identify reoccurring faults 8.2 explain the risks of faults recurring 8.3 explain how to minimise the risks of faults recurring 9. be able to apply diagnostic techniques 9.1 use a range of fault diagnostic techniques 9.2 use appropriate test equipment to locate faults 9.3 disconnect or isolate components or sectioned of the circuits to confirm diagnosis 9.4 record test results 9.5 test additional reasons for faults occurring 9.6 identify faults and determine corrective action 9.7 ensure work is completed within agreed timescales 9.8 report any problems to an appropriate person 58 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

59 techniques senses visual, auditory, smell, touch input/output technique visual inspection voltage, current and resistance measurement half split technique function testing waveform observation faults intermittent action or circuit failure partial failure or reduce performance complete breakdown 10. be able to replace components 10.1 use information to aid component replacement 10.2 plan the removal and replacement of components 10.3 carry out visual inspection of components to be replaced 10.4 use appropriate handling techniques 10.5 use tools and equipment safely when replacing components 10.6 test components 10.7 complete service records identifying replacement components 10.8 replace safety components with exact components equipment safely soldering anti static protection 11. understand operating conditions associated with components 11.1 identify the risks associated with operating conditions 11.2 describe control measures taken in order to minimise the risk of injury City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 59

60 12. be able to return products to customers 12.1 set up products in readiness for return to the customer 12.2 ensure adjustments made are within the normal operating specification of the equipment 12.3 ensure equipment's performance meets the customer' expectations 12.4 answer customer questions in an accurate and appropriate manner 12.5 check equipment meets all health and safety requirements 12.6 identify replaced components to the customer 12.7 allow customers the opportunity to retain replaced components that are chargeable 60 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

61 Unit 303 Electrical and Electronic principles for consumer electrical servicing UAN: T/504/1891 Level: Level 3 Credit value: 12 GLH: 120 Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008). Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry This unit covers the principles required in order to safely handle consumer electrical products. 1. understand standard units of measurement used in the electrical service industry 1.1 identify and use internationally recognised (si) units of measurement for general variables 1.2 identify and use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of different electrical values. 1.4 use formulae to calculate values length area volume mass density time temperature velocity resistance capacitance City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 61

62 power frequency current voltage energy impedance resistance power frequency current voltage energy impedance formulae RMS peak to peak frequency 2. understand mathematical principles which are appropriate to electrical service work operations 2.1 identify mathematical principles to solve problems relevant to electrical and electronic work. 2.2 apply mathematical principles to solve problems relevant to electrical and electronic work mathematical principles linear equations and straight line graphs factorisation and quadratics data handling calculus problems resistors in series, parallel and combinations frequency wavelength AC values RMS peak to peak instantaneous values capacitive inductive reactance and impedance phase vectors resonance resistivity 62 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

63 3. understand basic mechanics and the relationship between force, work, energy and power 3.1 define what is meant by the following: mass weight 3.2 explain the principles of basic mechanics as they apply to: levers gears pulleys 3.3 describe the principles and relationships between the following: force work energy (kinetic and potential) power efficiency 3.4 define what is meant by: lead/lag circuits true power apparent power power factors 4. understand the principles of electrical resistance and resistivity 4.1 describe the basic principles of electron theory 4.2 identify materials which are good and poor conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to electrical circuits 4.4 explain the relationship between voltage, current and resistance 4.5 describe how to measure and obtain values for: voltage current resistance 4.6 state that is meant by the term voltage drop in relation to electrical circuits 4.7 explain how the following electrical values are calculated: energy work City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 63

64 power efficiency 5. understand fundamental principles which underpin the generation and control of electrical currents 5.1 describe the chemical, magnetic and thermal effects of electrical currents 5.2 explain what is meant by the following: electromotive force electromagnetism capacitance 5.3 state the characteristics of parallel and series circuits 5.4 state the main elements of alternating current theory 5.5 state the characteristics of ac and dc electrical supplies 5.6 explain how the following relate to electrical currents: sine waves frequency Root Mean Square (RMS) values 5.7 explain parameters of waveforms 5.8 explain the operation of digital logic gates 5.9 explain the operation of a switch mode power supply (smps) 5.10 describe the effects of distortion in a sinusoidal waveform 5.11 identify logic systems 5.12 describe methods for debouncing logic levels derived from switches 5.13 identify truth tables 5.14 explain voltage amplifier parameters waveforms sine wave square wave triangular wave digital logic gates AND NOR XOR OR NOT NAND switch mode power supply clipping crossover sinusoidal waveform 64 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

65 binary counter registers SIPO, SISO, PIPO, PISO display decoder/driver, A-D, D-A convertor logic systems CR network RS Bistable Schmitt comparator methods RS Bistable JK Flip flop synchronous timers asynchronous timers logic circuits truth tables open loop gain phase shift CMRR bandwidth slew rate 6. understand the operating principles of electrical and electronic components 6.1 identify the purpose of two different types of diode 6.2 explain the operation of a transistor in an analogue circuit 6.3 describe the characteristics and operation of a capacitor 6.4 explain the operation of a transistor in a digital circuit 6.5 identify common switches 6.6 explain the operation of microswitches 6.7 describe pressure switches 6.8 describe the operation of float and tilt switches 6.9 identify types of oscillators used in digital systems 6.10 describe the purpose of passive filters 6.11 explain the operation of multivibrator timers 6.12 identify indicators and displays 6.13 identify anode and cathode associated with p and n regions 6.14 explain half wave rectifier operation with ac input switches slide DIL rocker toggle rotary City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 65

66 push button switches latching and non-latching microswitches plunger roller lever pressure switches single level multiple level oscillators LC Wien RC crystal controlled passive filters low pass high pass band pass notch pass multivibrator timers astable monostable bistable indicators and displays LED devices LED displays LCD reflective LCD transflective 7. understand the control systems and controllers used within domestic appliances 7.1 describe basic control systems 7.2 explain the function of a sensor 7.3 describe the process of water heating 7.4 explain how motor speed is controlled in a universal (brush) motor 7.5 explain how motor speed is controlled in an induction motor 7.6 identify types of tacho generator 7.7 identify the features of a motor driven programmer/timer 7.8 explain the function of the power board in a microprocessor based controller module 7.9 describe the controller connections of a microprocessor based controller module 7.10 identify the wiring used in domestic appliances 66 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

67 control systems open loop closed loop water heating thermostat temperature controller module with a thermistor sensor tacho generator AC DC AC Induction AC synchronous optical magnetic hall effect features low power AC synchronous motor with a permanent magnet rotor Electrical stop wiring ribbon cable cable harness associated connectors 8. understand motors used within domestic appliances 8.1 explain what is meant by motor torque 8.2 describe the operating process of motors 8.3 explain the start-up process for different versions of the single phase induction motor 8.4 describe the practical aspects of the permanent magnetic rotor single phase motor operating process electrical connections speed direction of rotation protection mounting methods single phase induction motor hall effect motor start-up process capacitor start and run City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 67

68 relay start capacitor start with centrifugal switch practical aspects construction electrical connections speed direction of rotation protection application as a pump motor 9. understand the installation procedures and use of domestic appliances 9.1 describe the procedures for connection of services 9.2 explain how provision for earthing is made 9.3 explain the door lock operation 9.4 explain how interlocking is achieved 9.5 describe the operating cycles of washing/drying appliances 9.6 describe the operation of refrigerator components 9.7 explain the method of temperature control 9.8 describe methods for frost dispersal connection of services water supplies waste electrical supply vent outlet operating cycle wash load volume of water used wash temperatures spin speeds wash speed and direction drying load drying temperatures tumble speeds air flow path refrigerator components compressor condenser dryer/filter unit capillary tube heat exchanger evaporator and collector. 68 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

69 frost dispersal auto defrost frost free systems City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 69

70 Unit 312 Diagnosing component faults and repairing consumer electronic products UAN: L/504/1895 Level: Level 3 Credit value: 11 GLH: 100 Relationship to NOS: This unit is linked to NOS EES13 and EES1 Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry This unit covers the safe diagnosing and repairing of component faults in consumer electronic products. 1. understand the specific safety precautions to be taken when working with consumer electronic equipment 1.1 specify the safety precautions when working on equipment 1.2 explain safety precautions that should be taken when working on equipment containing stored energy 1.3 explain component external operating conditions equipment live isolated 2. be able to work safely when rectifying faults in consumer electronic equipment 2.1 carry out risk assessments of the work area 2.2 comply with health and safety legislation while undertaking fault diagnosis 70 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

71 2.3 provide safe access arrangements for the fault finding area 2.4 select tools and equipment for fault finding 2.5 ensure all tools are fit for purpose 2.6 collect fault diagnosing evidence Health and safety legislation anti-static protection working with products that have stored energy/live electrical charge PUWER PPE manual handling HASAWA fit for purpose safe serviceable calibrated only used for intended purpose fault diagnostic evidence from live circuits isolated circuits 3. understand how to use information related to fault diagnosis 3.1 identify sources of information 3.2 explain differences between circuit diagrams and physical layout drawings 3.3 identify components in diagrams 3.4 describe how to check information for suitability 3.5 describe how to use information to aid fault diagnosis information workshop manuals drawings circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups suitability date product serial numbers City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 71

72 4. be able to use information to aid fault diagnosis 4.1 communicate with customers to gain information to aid fault diagnosis 4.2 use information to aid fault diagnosis 4.3 plan fault diagnosis 4.4 carry out fault diagnosis on consumer electronic products communicate verbal pictorial written customer demonstration information workshop manuals drawings circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups electronic products television receiver audio/video equipment mobile phone laptop/desktop/tablet computer satellite navigation equipment 5. understand how to use fault diagnostic equipment 5.1 describe the operation of test equipment used to aid fault diagnosis 5.2 explain how test equipment should be calibrated 5.3 explain the importance of calibrating test equipment 5.4 describe checks to be carried out before using test equipment 5.5 identify fault finding techniques 72 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

73 test equipment multimeter signal function/pattern generator oscilloscope transformer fault finding techniques senses visual, auditory, smell touch input/output techniques visual inspection voltage current and resistance measurement half split technique function testing waveform observation 6. understand the types of signal required by electronic consumer products 6.1 identify the required signals needed by electronic consumer products in order to function correctly 6.2 explain how signal measurements are taken signals RF signal broadband signals 7. understand how circuits function 7.1 explain the purpose of components 7.2 explain the operation of switch mode power supply 7.3 explain how an optical laser functions components resistors capacitors semi-conductors inductors City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 73

74 heat sinks displays LED 8. understand the risks of faults re-occuring 8.1 identify re-occuring faults 8.2 explain the risks of faults recurring 8.3 explain how to minimise the risks of faults recurring 9. be able to apply diagnostic techniques 9.1 use a range of fault diagnostic techniques 9.2 use appropriate test equipment to locate faults 9.3 disconnect or isolate components or sections of the circuits to confirm diagnosis 9.4 record test results 9.5 test additional reasons for faults occurring 9.6 identify faults and determine corrective action 9.7 ensure work is completed within agreed timescales 9.8 report any problems to an appropriate person techniques senses visual, auditory, smell, touch input/output technique voltage, current and resistance measurement half split technique function testing waveform observation. test equipment multimeter signal/function/pattern generator oscilloscope isolation transformer circuits intermittent action or circuit failure partial failure or reduce performance complete breakdown 74 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

75 10. be able to replace components 10.1 use information to aid component replacement 10.2 plan the removal and replacement of components 10.3 carry out visual inspection of components to be replaced 10.4 use appropriate handling techniques 10.5 use tools and equipment safely when replacing components 10.6 test components 10.7 complete service records identifying replacement components 10.8 replace safety components with exact components 11. understand operating conditions associated with components 11.1 identify the risks associated with operating conditions 11.2 describe control measures taken in order to minimise the risk of injury 12. be able to return products to customers 12.1 set up products in readiness for return to the customer 12.2 ensure adjustments made are within the normal operating specification of the equipment 12.3 ensure equipment's performance meets the customer' expectations 12.4 answer customer questions in an accurate and appropriate manner 12.5 check equipment meets all health and safety requirements 12.6 identify replaced components to the customer 12.7 allow customers the opportunity to retain replaced components that are chargable City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 75

76 Unit 313 Electrical and electronic principles for consumer electronic servicing UAN: F/504/1893 Level: Level 3 Credit value: 12 GLH: 120 Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008). Endorsement by a sector or regulatory body: Aim: This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry This unit covers the principles required in order to safely handle consumer electronic products. 1. understand standard units of measurement used in the electronic service industry 1.1 identify and use internationally recognised (si) units of measurement for general variables 1.2 identify and use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of different electrical values 1.4 use formulae to calculate values units of measurement length area volume mass density time temperature velocity 76 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

77 units of measurement applicable to electrical variables resistance capacitance power frequency current voltage energy impedance formulae RMS peak to peak pk frequency 2. understand mathematical principles which are appropriate to electrical service work operations 2.1 identify mathematical principles to solve problems relevant to electrical and electronic work 2.2 apply mathematical principles to solve problems relevant to electrical and electronic work mathematical principles linear equations and straight line graphs factorisation and quadratics data handling calculus principles relevant to electrical and electronic work resistors in series parallel and combinations frequency wavelength AC values RMS peak to peak instantaneous values capacitive inductive reactance and impedance phase vectors resonance resistivity City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 77

78 3. understand basic mechanics and the relationship between force, work, energy and power 3.1 define what is meant by the following: mass weight 3.2 explain the principles of basic mechanics as they apply to: levers gears pulleys 3.3 describe the principles and relationships between the following: force work energy (kinetic and potential) power efficiency 3.4 define what is meant by: lead/lag circuits true power apparent power power factors 4. understand the principles of electrical resistance and resistivity 4.1 describe the basic principles of electron theory 4.2 identify materials which are good and poor conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to electrical circuits 4.4 explain the relationship between voltage, current and resistance 4.5 describe how to measure and obtain values for: voltage current resistance 4.6 state that is meant by the term voltage drop in relation to electrical circuits 4.7 explain how the following electrical values are calculated: energy work 78 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

79 power efficiency 5. understand fundamental principles which underpin the generation and control of electrical currents 5.1 describe the chemical, magnetic and thermal effects of electrical currents 5.2 explain what is meant by the following: electromotive force electromagnetism electron theory (conventional and electron) inductive reactance capacitive reactance 5.3 state the characteristics of parallel and series circuits 5.4 state the main elements of alternating current theory 5.5 state the characteristics of ac and dc electrical supplies 5.6 explain how the following relate to electrical currents: sine waves frequency Root Mean Square (RMS) values reference line value 5.7 explain the operation of a switch mode power supply (smps) 5.8 identify logic systems 5.9 identify methods for debouncing logic levels derived from switches operation binary Counter registers SIPO, SISO, PIPO, PISO display decoder/driver A-D, D-A convertor logic systems CR network RS Bistable Schmitt comparator 6. understand the operating principles of electrical and electronic components 6.1 identify the purpose of two different types of diode City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 79

80 6.2 explain the operation of a transistor in an analogue circuit 6.3 explain the operation of a transistor in a digital circuit 6.4 identify single and multistage amplifier parameters 6.5 explain the operation of multivibrator timers 6.6 identify indicators and displays used in digital systems 6.7 identify the transistor as a switch amplifier parameters open loop gain phase shift CMRR Bandwidth slew rate multivibrator timers astable monostable bistable indicators and displays LED devices LED displays LCD reflective LCD transflective 7. understand waves and waveforms 7.1 identify parameters of waveforms 7.2 identify fundamental and harmonic frequencies 7.3 identify the frequency components of common waveforms 7.4 identify wave parameters 7.5 identify sound wave frequency range 7.6 identify e-m wave frequency range 7.7 identify series and parallel resonance circuits waveforms sine wave square wave triangular wave periodic time frequency amplitude peak to peak value pk value 80 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

81 average value mark/space value frequency components of common waveforms sinusoidal square (odds only) pulse (odds and evens). wave parameters sound electromagnetic frequency, velocity, wavelength sound wave frequency range audio ultrasonic e-m wave frequency range VLF to SHF bands microwaves infrared visible light ultraviolet 8. understand input and output transducers 8.1 identify common switches 8.2 identify common types of microphone 8.3 identify common microphone parameters 8.4 identify the effects of distortion in a sinusoidal waveform 8.5 identify voltage amplifier parameters 8.6 identify types of oscillators 8.7 identify the purpose of passive filters common switches slide DIL rocker toggle rotary push button switches latching and non-latching common types of microphone electret condenser dynamic common microphone parameters frequency response cardioid response effects of distortion City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 81

82 clipping crossover voltage amplifier parameters open loop gain phase shift CMRR bandwidth slew rate oscillators LC Wien RC crystal controlled passive filters low pass high pass band pass notch pass 9. understand combinational logic circuits 9.1 identify the operation of digital logic gates 9.2 identify truth tables digital logic gates AND NOR XOR OR NOT NAND truth tables RS Bistable JK Flip flop synchronous timers asynchronous timers logic circuits 82 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

83 Appendix 1 Sources of general information The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on Centre Manual - Supporting Customer Excellence contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification, as well as updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically, the document includes sections on: The centre and qualification approval process Assessment, internal quality assurance and examination roles at the centre Registration and certification of candidates Non-compliance Complaints and appeals Equal opportunities Data protection Management systems Maintaining records Assessment Internal quality assurance External quality assurance. Our Quality Assurance Requirements encompasses all of the relevant requirements of key regulatory documents such as: Regulatory Arrangements for the Qualifications and Credit Framework (2008) SQA Awarding Body Criteria (2007) NVQ Code of Practice (2006) and sets out the criteria that centres should adhere to pre and post centre and qualification approval. City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 83

84 Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment. The centre homepage section of the City & Guilds website also contains useful information such on such things as: Walled Garden: how to register and certificate candidates on line Qualifications and Credit Framework (QCF): general guidance about the QCF and how qualifications will change, as well as information on the IT systems needed and FAQs Events: dates and information on the latest Centre events Online assessment: how to register for GOLA/e-volve assessments. 84 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

85 City & Guilds Believe you can