MULTOS World Series USA. February 7, Salt Lake City
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1 Discover Financial Services MULTOS World Series USA February 7, 2013 Salt Lake City 1
2 Agenda Payments Industry Overview (Discover Financial Services-centric) Networks Make It Possible U.S.A. EMV Migration D-PAS: EMV Payment Application Contactless D-PAS: Contactless EMV Payment Application Contactless Magnetic Stripe (Zip ) 2
3 Discover Financial Services (DFS) Discover Card Franchise Diners Club International Networks Discover Network Diners Club International Network Pulse Network Network-to-Network Partnerships 3
4 DFS Overview Overview Direct Banking Total Receivables +9% YOY Payment Services Total Volume +8% YOY Card Issuing $48Bn in receivables Leading cash rewards program 1 in 4 U.S. households $116Bn volume 30+ issuers Lending & Deposits $28Bn direct-to-consumer deposits $11Bn personal and private student loans $154Bn volume 4,300+ issuers 840,000+ ATMS 100+ countries Discover is ranked #1 out of 80 S&P500 financial stocks - Bloomberg News, Dec. 15, 2011 $29Bn volume 80+ franchises 185 countries/territories June Discover acquired Home Loan Center, adding mortgages to direct banking offerings Note: Balances as of February, 2012; volume based on the trailing four quarters ending 1Q
5 About Discover - Award Winning Brand Keys Award: Ranked #1 in Customer Loyalty - 16 years in a row 1 #1 website - Best Overall Customer Experience 2 America s #1 Cash Rewards Program More US households have a Discover card than any other cash rewards card 3 Ranked the best in identity fraud resolution 4 Winner Paybefore award for Most Effective Prepaid Marketing Winner Paybefore award for Best Youth / Student / Campus Prepaid Program 1 According to the 2012 Brand Keys Customer Loyalty Engagement Index report 2 According to the 2011 Keynote Competitive Research Industry Study of U.S. credit card marketing websites 3 TNS 2011 Consumer Card Strategies Research 4 Discover Card ranked among the best in identity fraud resolution according to the 2011 Javelin Strategy and Research report 5 5
6 Our Evolution as a Global Payments Network Start-up experience from setting up a new network in an established card market Acquisition of PULSE, the 3 rd largest PIN/ATM debit network in U.S. N2N partnership with UnionPay (China) Interac ABM partnership (Canada) N2N partnership with BCcard (S. Korea) Partnership with India s national network Landmark DOJ Ruling Puerto Rico issuance N2N partnership with JCB (Japan) Link, U.K. ATM partnership Acquisition of Diners Club International with acceptance in over 185 countries / territories Partnership 100 countries with DinaCard for global ATM (Serbia) acceptance 6 6
7 Acceptance: U.S. Footprint According to Nielson, Discover has reached essential parity with Visa and Mastercard 1 98% technical acceptance in 2011 Increased merchant locations by 7% Online acceptance of 98% Closed gaps via Industry partners and high impact merchant focus The Nilson Report, #989, March
8 Acceptance: U.S. Online Footprint Top Retailer Sales PayPal 31% 50% Discover AmEx MasterCard 99% 97% 99% 97% 100% 100% Visa 100% 100% Source: Internet Retailer, 2011 Of America s 500 largest retail websites, Discover has: 97% acceptance (486 sites), remaining 14 sites are on target list 98% coverage of total site sales ($147bn) Direct relationship with these retailers 8
9 Agenda Payments Industry Overview (Discover Financial Services-centric) Networks Make It Possible EMV Migration D-PAS: EMV Payment Application Contactless D-PAS: Contactless EMV Payment Application Contactless Magnetic Stripe (Zip ) 9
10 Our Evolution as a Global Payments Network Start-up experience from setting up a new network in an established card market Acquisition of PULSE, the 3 rd largest PIN/ATM debit network in U.S. N2N partnership with UnionPay (China) Interac ABM partnership (Canada) N2N partnership with BCcard (S. Korea) Partnership with India s national network Landmark DOJ Ruling Puerto Rico issuance N2N partnership with JCB (Japan) Link, U.K. ATM partnership Acquisition of Diners Club International with acceptance in over 185 countries / territories Partnership 100 countries with DinaCard for global ATM (Serbia) acceptance 10 10
11 Global Card: Our Approach Entrenched Industry Model: American mega-brands dominate the market Emerging Global Model: Alliances of key regional players are creating the new global network Discover is working to create a new option for global payments 11
12 Global Acceptance Footprint North America (1) 8,900,000 EMEA 2,300,000 Asia Pacific 7,200,000 Latin America 3,000,000 Third largest global card acceptance network (1) Complementary networks with strong global presence Operates in over 185 countries / territories ( 2 ) Over 900,000 ATMs in more than 100 countries Total Merchant Locations 21,400,000 (3) Note(s) 1. The Nilson Report, #989, March The map denotes countries or territories with transactional activity in the last year 3. Total reflects the number of merchant outlets that accept one or more card brands through Aug
13 Agenda Payments Industry Overview (Discover Financial Services-centric) Networks Make It Possible U.S.A. EMV Migration D-PAS: EMV Payment Application Contactless D-PAS: Contactless EMV Payment Application Contactless Magnetic Stripe (Zip ) 13
14 U.S. EMV Migration - The Complexity 14
15 Comparative Scale of Market Participants USA Issuers 100+ Acquirers USA 10m PoS 422K ATMs 1.2Bn+ <1 % EMV Acceptance Cards (Debit & Credit) Germany 680K PoS 58K ATMs 122m+ Cards 88% EMV Acceptance Germany 65+ Issuers 7+ Acquirers Brazil 44+ Issuers 4+ Acquirers China 30+ Issuers 1 Acquirer Brazil 4m PoS 190K ATMs 406m 90% EMV Acceptance Cards (Debit & Credit) China 32m PoS 249K ATMs 2.3bn+ 58% EMV Acceptance Cards (Debit & Credit) Source: Bayberry Consulting 15
16 Payment Network Alignment 10/1/2012 Waive Annual PCI Compliance for Dual EMV/NFC Terminals 10/1/2013 1). 50% Data Compromise Relief (MC Only) & 2). Waive Annual PCI Compliance 10/1/2015 Card Present, Counterfeit Card Liability Shift (except Petro) 1/1/2012 1/1/2013 1/1/2014 1/1/2015 1/1/2016 1/1/2017 4/1/2013 Processor Compliance For EMV Data 10/1/2015 1). 100% Data Compromise Relief (MC only) & 2). Payments Hierarchy Begins (D, MC & AMEX) 10/1/2017 Counterfeit Card Liability Shift for Petro Merchants Key Milestones - PCI/Liability Shift Statements: 16
17 Agenda Payments Industry Overview (Discover Financial Services-centric) Networks Make It Possible U.S.A. EMV Migration D-PAS: EMV Payment Application Contactless D-PAS: Contactless EMV Payment Application Contactless Magnetic Stripe (Zip ) 17
18 Discover EMV: D-PAS D-PAS: Discover Payment Application Specification The D-PAS program has been developed in compliance with the current EMV standards The D-PAS story Discover acquires Diners in 2008 D-PAS mandates have been issued globally in countries impacted by governmental, regional, or industry mandates, and/or where there is significant EMV penetration. Global Progress D-PAS leveraged by Discover, PULSE, Diners Club, and Global Net partners 90+ engagements underway 18
19 D-PAS & Contactless D-PAS: DFS EMV Specification D-PAS: Contact EMV Payment Application Contactless D-PAS: Contactless EMV Payment Application Contactless Magnetic Stripe (Zip ) 19
20 Contactless D-PAS: contactless EMV & Mag Stripe EMV data + EMV security elements Contactless D-PAS Magnetic Stripe Data + Dynamic CVV 20
21 Anatomy of a traditional EMV transaction Contact Chip Chip Contains: Account data D-PAS applet & Application ID# (AID) Unique encryption key for each card Offline PIN (optional) Record of last few transactions Offline floor limit Options: Offline PIN Offline Authorization Contact Card Slot Terminal Contains: Generic EMV kernal (V/MC/Amex/D) D-PAS AID D-PAS Public Key D-PAS Terminal Parameters 1. Insert contact EMV card in terminal 2. Validate D- PAS AID present in card and terminal 3. Initiate D- PAS card applet and read terminal data Using rules set by Issuer (chip) & Acquirer (Terminal), a decision is made to: Options: Online PIN Online Authorization 21
22 Anatomy of a Contactless EMV transaction Contact less D-I Chip Chip Contains: Account data D-PAS applet & Application ID# (AID) Unique encryption key for each card Offline PIN (optional) Record of last few transactions Offline floor limit Contactless Landing Zone Terminal Contains: Specific Payment System s kernel (V/MC/Amex/DFS) D-PAS AID D-PAS Public Key D-PAS Terminal Parameters 1. Tap contact less D-PAS card to terminal 2. Validate D-PAS AID present in card and terminal 3. Initiate D-PAS card applet and read terminal data Using rules set by Issuer (chip) & Acquirer (Terminal), a decision is made to: Options: Offline PIN Offline Authorization Options: Online PIN Online Authorization 22
23 Anatomy of a Contactless Mag Stripe transaction (Zip) ISO Mag Stipe Format Zip Reader Acquirer Authorization Clearing Card Issuer Authorization Message 0100 Authorization Message 0110 Clearing Message 23
24 Discover Zip - Major Merchant Acceptance (as of December 2010) More than 125,000 merchant locations nationally accept Zip. This number is growing daily and includes everyday spend merchants like major retailers and public transit agencies. Restaurants & Food Service Braum Ice Cream Burger King* Compass Group Dairy Queen* Einstein Bagels Jack In The Box McDonalds* Sbarro Tim Hortons Whataburger Plus over 25,000 other smaller merchants Groceries & Pharmacies Bartel Drugs Duane Reade Meijer Rite Aid Spartan Stores Whole Foods* Transportation & Vending Utah Transit Authority Vending Machines* Taxis in major cities, including Boston, Chicago, Houston, Atlanta, Washington DC* Convenience & Petroleum 7Eleven BP Chevron* Circle K Hess Kum & Go Mac's Murphy Oil* Sheetz Other Retailers Best Buy Foot Locker NY & Company Office Depot Sports Authority Sprint* The Home Depot The Paradies Airport Shops 24
25 Summary Discover & Diners Club International 3 Networks: Discover, Diner Club & Pulse Network-to-Network Partnerships EMV Migration D-PAS (contact EMV) Contactless D-PAS: Contactless EMV Contactless Magnetic Stripe (Zip ) 25
26 Discover Financial Services Thank You 26
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