Communication. Surveillance. Take control of the communications that impact your firm

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Cody Robertson
5 years ago
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1 Communication Surveillance Take control of the communications that impact your firm

2 Financial Compliance Solutions To ensure effective regulatory compliance, your firm must capture all relevant communication, reconstruct trades as they occurred, and monitor all communication by the same rules. As technology has moved beyond the traditional phone call, so too are you now responsible for monitoring and analyzing all mobile phone calls, s, instant messaging, and social media. Protect yourself from the risks associated with compliance breaches by monitoring communications that may directly impact your firm, enabling you to act before an issue causes harm. Changing Regulations Rogue Traders Increased Auditing

3 Increase the Effectiveness of your Compliance Program

New technologies to facilitate the delivery of regulatory requirements Big Data Despite the fact that technology has been used to address regulatory requirements for many years, RegTech is an

4 New technologies to facilitate the delivery of regulatory requirements Big Data Despite the fact that technology has been used to address regulatory requirements for many years, RegTech is an exciting new development that contains the following characteristics: Agility Cluttered and intertwined data sets can be de-coupled and organized through ETL (Extract, Transfer, Load) technologies Speed Reports can be configured and generated quickly Integration It offers short time frames to get solution up and running. Analytics Tools to intelligently mine existing big data data sets and unlock their true potential e.g. using the same data for multiple purposes. Organizations struggle to process huge amounts of structured and unstructured data, including many millions of interactions taking place around financial trading. No less important, when this data resides in lots of different places it provides limited value to the wider organization. This means that there is no easy way for companies to understand the compliance issues, and it is even harder to operationalize and act upon that knowledge.

In order to identify and reduce compliance risks you need to take a three step approach Aggregate Analyze Act Surveillance of all communications including calls, emails, chats and social

Next, the Analyze step applies unique analytic models, developed and proven at hundreds of banks across the world, to uncover insights and understanding.

By acting on the output of the analytic models you can uncover risks that won t be found by siloed solutions.

The Acting step makes compliance analysts more productive by giving them everything they need in one place to fully review, investigate and determine the appropriate actions on

5 In order to identify and reduce compliance risks you need to take a three step approach Aggregate Analyze Act Surveillance of all communications including calls, s, chats and social media The first step in Surveillance captures, aggregates, cleanses, structures, standardizes, enriches and manages data from all interactions, including voice calls. Next, the Analyze step applies unique analytic models, developed and proven at hundreds of banks across the world, to uncover insights and understanding. The outputs of the analytic models alerts, data points, correlations and behavioral insights are then fed into the surveillance applications. By acting on the output of the analytic models you can uncover risks that won t be found by siloed solutions. It enables compliance analysts to manage the information throughout its life-cycle. The Acting step makes compliance analysts more productive by giving them everything they need in one place to fully review, investigate and determine the appropriate actions on identified high-risk activities, eliminating many time-consuming, manual actions. It also lets them demonstrate to internal auditors and regulators proof of compliance, that is, that they have captured, identified, reviewed, investigated, and acted appropriately. The Acting step also provides advanced trade visualization of market and firm activity including trades, market news, and communications so that analysts can easily see activities in relation to each other.

Aggregate Analyze Act All Communications Voice Email Chat Social Media RTI Document CRM OMS Index Analyze Ingestion

6 Aggregate Analyze Act All Communications Voice Chat Social Media RTI Document CRM OMS Index Analyze Ingestion Linguistics Universal Index Analytics Risk Scoring Supervision Investigate Explore Observe Review Investigate Dashboard Reports

Analyze all Communications The daily volume of communications continually increases as the methods expand beyond voice, email and chat applications to social networking sites.

7 Analyze all Communications The daily volume of communications continually increases as the methods expand beyond voice, and chat applications to social networking sites. The time taken by compliance surveillance teams to review all these communications has increased in recent years and this trend will continue. In looking at the sheer volume of communications transmitted by traders on a daily basis, using manual monitoring has to question whether its method to achieve effectiveness is impractical or even impossible. The use of communications that are nonscripted, high frequency, highly repetitive and have a language all of their own makes this process extremely critical, so the cost of time spent reviewing communications must be considered in evaluating the role of technology as a strategic investment in a firm s communication surveillance infrastructure. Compliance Officers are on the front lines, working day in day out to prevent people from cutting corners, stepping over the line, and violating securities law and regulations. They are responsible for the surveillance of transactions across the trading floor. How do you robustly monitor all interactions (voice, , instant messaging, etc.) for risk, carry out internal investigations and in addition meet external controls and reporting requirements without having a detrimental impact on performance?

8 NICE Communication Surveillance The Communication Surveillance platform from NICE provides the ability to take complete control over your trading communications, and pro actively detect breaches of compliance rules or fraud. It also provides analysis and reports on new and emerging risks by creating management overviews and highlights trends. By automatically presenting indicators for potential risks, protection against compliance breaching and fraud is optimized, while maximizing ROI. Supervison Investigate Report The Supervision module offers configurable review queues with all communications that reviewers are responsible to review. The Investigate module enables compliance teams to look at data with configurable widgets which enables users to gain more insight into the communications, and to start investigations based on trade reconstructions. The Reporting module enables you to receive scheduled reports to detail number of interactions that have been ingested and the potential policy breaches which have been found.

10 The Holistic Approach to Compliance Combine the power of Communication Surveillance with Trade Surveillance and Enterprise Risk Case Manager from NICE Actimize

Fundamentally Transforms Compliance An holistic approach fundamentally transforms compliance by providing the fastest, most precise identification and mitigation of compliance risk.

NICE Hollistic Surveillance is the first to enable a more sophisticated compliance process one that is more flexible, more dynamic, more intelligent, and more efficient.

11 Fundamentally Transforms Compliance An holistic approach fundamentally transforms compliance by providing the fastest, most precise identification and mitigation of compliance risk. This can be achieved by integrating markets and communications surveillance to generate more accurate alerts. NICE Hollistic Surveillance is the first to enable a more sophisticated compliance process one that is more flexible, more dynamic, more intelligent, and more efficient. While most solutions are either at the order and/or execution level, or at the communications surveillance level, the Holistic Surveillance framework reduces the gaps between markets and communications by integrating both NICE Communication Surveillance and NICE Actimize Trade Surveillance in a single view. It helps financial firms overcome the daunting challenge of compliance integration, standardization and coordination. Enterprise Risk Case Manager The NICE Actimize Enterprise Risk Case Manager (ERCM) provides you with the actionable intelligence you need to gain a holistic view of risk. With the ability to consolidate information from existing detection systems into a single operational tool, we provide you unparalleled visibility across multiple lines of business, channels, products, and regions. Our single, user-friendly application ingests these diverse information flows and th e resulting output allows you to reduce your costs and to mitigate your risk by managing your personnel more wisely, connecting the dots in ways you are not currently doing, and consolidating automating manual processes. Trade Surveillance NICE Actimize Trade Surveillance provides you with comprehensive risk controls to detect anomalous and non-compliant activities based on transactional data. This enables you to identify market manipulation, market abuse, fraud, business conduct standards violations, conflicts of interest, and behavioral patterning, while satisfying unique surveillance needs, budget constraints, and implementation time lines. For more information:

12 Financial Markets Compliance Financial Markets Compliance (FMC) is a significant business line within the NICE organization and focusses on delivering new technologies to facilitate regulatory requirements. NICE is a leader in the RegTech market, serving the largest financial services organizations globally. The FMC solutions respond to an increasing demand in the financial services market, where regulatory compliance is on the rise. NICE is focused on the communication compliance market and has together with NICE Actimize an unmatched presence in the domain of Holistic Surveillance. More info on About NICE NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real time from multiple sources, including, phone calls, mobile apps, s, chat, social media, and video. NICE solutions enable organizations to take the Next-Best-Action to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. More info on

Solutions. Take Communication Surveillance to the next level

Solutions. Take Communication Surveillance to the next level CCustomer mmunication Interaction Intelligence Management Solutions Take Communication Surveillance to the next level The Challenges of Compliance and preventing Market Abuse The financial services industry