HouseMark Scotland Specialist Club Programme 2018

Transcription

1 HouseMark Scotland Specialist Club Programme 2018

2 Contents 1.0 Introduction The Programme Value for Money Club Housing, Health and Social Care Club Tenancy Sustainability Club Active Asset Management Club Customer Experience Club New for Business Assurance Club New for How to join HouseMark Scotland Specialist Clubs pg. 2

3 1.0 Introduction Specialist Clubs are open to our members and non-members and designed to support the housing sector to achieve continuous improvement and deliver better outcomes for stakeholders such as tenants, lenders and regulators. The HouseMark Scotland Specialist Clubs Programme for 2018 aims to support transformation in social housing. Through a range of focused club meetings, it will help landlords to develop and improve across all main operational functions, as well as support the delivery of key strategic priorities. Membership of Specialist Clubs includes attendance at club meetings and access to dedicated club websites and online discussion forums. This allows club members to continue the dialogue and learning between meetings, encouraging further sharing of skills, experience and knowledge. The Programme has been created, based on what our members are telling us are their greatest priorities and challenges. Value for Money Club Tenancy Sustainability Club Business Assurance Club Housing, Health and Social Care Club Active Asset Management Club Customer Excellence Club pg. 3

4 2.0 The Programme 2.1 Value for Money Club* Many social landlords are looking for ways to be more transparent with stakeholders about costs. They re also seeking guidance on how to measure Value for Money (VfM) and how to discuss costs and service levels with tenants. Above all, landlords are seeking to develop a sector perspective on VfM to complement regulatory requirements. This club will support you to achieve continuous improvement within your organisation and in turn deliver better outcomes for tenants and other stakeholders, such as lenders and regulators. It will provide advice, practical support and networking opportunities across a variety of aspects relating to VfM. This Club is chaired by Lorraine Usher, Chief Executive of Loreburn Housing Association. Thursday 8 March Thursday 4 October 2018 To be confirmed The latest thinking on value for money approaches in Scotland and across the UK Preparing value for money plans How the commercial sector views value for money What value for money means to tenants and other stakeholders Approaches to measuring value for money The Regulator and value for money The role of benchmarking in value for money The role of procurement and partnerships in delivering value for money. Those with strategic and operational responsibility for their organisation s approach to defining, delivering and measuring value for money. This club will be of particular interest to chief executives, directors and heads of service. Chief Executives Corporate leads Finance Directors Strategy and performance leads HouseMark Members - included as part of subscription Non-members VAT per year * This club is included as part of HouseMark membership. Please note membership includes one place per pg. 4

5 organisation, additional places can be purchased. 2.2 Housing, Health and Social Care Club* Social housing providers have long been aware of the role that housing can play in meeting health and social care objectives. With the integration of health and social care, our sector must be clear about where it fits into the decision making and planning process as well as the business and cost implications. This club will help landlords understand their organisation s role in delivering the health and social care outcomes, the implications of health and social care, how to navigate through the cost and funding challenges and much more. This Club is currently chaired by Fanchea Kelly, Chief Executive of Blackwood Group. Wednesday 14 March Wednesday 5 September Integration updates from Scottish Government and Audit Scotland Approaches to collaborative working The role of frontline staff in delivering integrated health and social care Examples of integration in action Managing the costs of care and support Overcoming funding barriers to delivering integrated projects Innovation in housing, health and social care What data tells us about housing, health and social care How do we get locality working right? Those with strategic and operational responsibility for their organisation s approach to housing, health and social care. It is open to housing associations and local authorities. Chief Executives Heads of care/support services Housing/support Directors Strategy leads HouseMark Members - included as part of subscription Non-members VAT per year * This club is included as part of HouseMark membership. Please note membership includes one place per organisation, additional places can be purchased. pg. 5

6 2.3 Tenancy Sustainability Club This club provides a supportive network for those responsible for tenancy sustainability strategies and operational delivery. This Club is chaired by Jacqueline Norwood, HouseMark Scotland Associate, formerly Leader of Care and Integration and Leader of Neighbourhood Services with Wheatley Group and Area Director at GHA. Tuesday 15 May Thursday 30 August Tuesday 4 December Tenancy sustainment in context of Universal Credit Pre-tenancy work and allocations Financial inclusion, digital inclusion and addressing fuel poverty Influencing customer behaviour How to support an increasingly ageing population within their existing homes Preventing homelessness Using tenant insight data as a tool for targeting interventions and resources Exploring the best ways for measuring and monitoring sustainability Effective partnership working arrangements Pre-allocation work to help sustain tenancies Integration of care and housing. Those with strategic and operational responsibility for tenancy management and sustainment in their organisation. Housing Managers Operational managers Service development/improvement staff Tenancy sustainability service managers Customer Service Managers HouseMark Members VAT per year Non-members VAT per year pg. 6

7 2.4 Active Asset Management Club This Club will provide advice, practical support and shared learning opportunities across a variety of aspects of asset management. This Club is chaired by John Davidson, Director of Customer Services at Cairn Housing Association. Tuesday 5 June Tuesday 18 September Thursday 22 November Understanding your stock and life cycle costs Developing and managing new supply The link between asset management strategies and business planning Using asset management strategies as a catalyst for transformation Sharing services and collaborative procurement Making your housing stock work efficiently Meeting energy efficiency challenges Tenure diversification and implications for asset management. Those with strategic and operational responsibility for asset management in their organisation. It is open to housing associations and local authorities. Asset Managers Heads of Property Heads of Asset Management Property Directors Investment Managers Operational managers HouseMark Members VAT per year Non-members VAT per year pg. 7

8 2.5 Customer Experience Club New for 2018 This club will help you to understand your customers, how to tailor your services and be more accessible, achieve value for money and much more. This Club is chaired by Jacqueline Norwood, HouseMark Scotland Associate, formerly Leader of Care and Integration and Leader of Neighbourhood Services with Wheatley Group and Area Director at GHA. Thursday 7June Thursday 6 September Thursday 8 November Effective profiling and customer segmentation Developing the right staff behaviours Learning from complaints Creating a customer-centred culture Customers role in developing redesign Channel shift, mobile working, self-service and digital inclusion Journey mapping to improve the customer experience and maximising efficiency. Customer service directors and managers, insight managers, complaints managers and those responsible for managing and delivering customer service excellence. Customer service leads Heads of Service Operational managers Housing Managers Service development/improvement staff HouseMark Members VAT per year Non-members VAT per year pg. 8

9 2.6 Business Assurance Club New for 2018 Having robust business assurance plans in place and ensuring that these evolve are critical strategic and operational issues for housing providers. This club brings these elements together to support those working in the important areas of risk, governance and regulation. This Club is chaired by Jack Marshall, former Director of Finance and Business Services at Trust Housing Association, where he held this post for 10 years. Jack has extensive experience of business & financial planning, corporate administration, risk management and treasury management within the social housing sector, having worked with both housing associations and local authorities. Thursday 24 May Thursday 11 October Thursday 13 December Board assurance Regulatory and legal compliance Organisational governance requirements Stress testing, risk management and robust business planning Headroom, risk appetite and financial golden rules Changing investor / lender perceptions Diversification: opportunities and risks. Those with both strategic and operational responsibility for their organisation s approach to business assurance including those with responsibilities for governance, risk and regulation. It is open to housing associations and local authorities. Chief Executives Finance managers and directors Heads of Corporate Services HouseMark Members VAT per year Non-members VAT per year pg. 9

10 3.0 How to join HouseMark Scotland Specialist Clubs If you would like to join one or more of our Specialist Clubs, or if you would like more information about our programme, please contact us at pg. 10

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