POCKETBOOK APRIL my.snapon.com

Transcription

1 POCKETBOOK APRIL 2014 my.snapon.com

2 Upgrade 14.2 Pricing and Order Information * Over 37,100 New and Enhanced Codes, Tests, Tips and Data NEW Coverage Back to 2005 for All Major Makes Upgrade 14.2 Coverage Highlights One-Touch Full Vehicle Code Scan performs an automated health check on various vehicle CAN modules for many major manufacturers Keep the profits in-house with Toyota /Lexus /Scion Body Control Module, including key fob coverage Diagnose, then finalize repairs with the Dodge 6.7L Diesel Exhaust Fluid (DEF) Tests and Resets SureTrack TM preview membership to access a unique source of expert knowledge, diagnostic experience, parts replacement records from successful repairs, wrapped in an interactive support community New and Enhanced 2013 Model Year Coverage Acura, Chrysler, Ford, Honda, Hyundai, Kia and Mitsubishi New and Enhanced Euro Coverage (optional) Audi, BMW, FIAT, Jaguar, Land Rover, Mercedes-Benz, MINI, Porsche, Smart Car, VW and Volvo Snap-on Software Subscription A program to keep you turning more cars more quickly and accurately. Be ready for every vehicle that rolls into your bay with the most affordable program yet VERUS PRO Platform EEMS $9,749 VERUS Wireless Software EESP325## Upgrade 13.2 or Earlier SBEC Weekly Payment...$49 Regular Update EESP327U1/EESP325U1...$1,249 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$37 Loyalty Update EESP327U2/EESP325U2...$ or Earlier EESP327S1/EESP325S1...$ Customer EESP327S2/EESP325S2...$99 New Platform or Current 14.2 Customer...NC European Coverage Activation EESP327E/EESP325E...$649 VERUS Software EESP323## Upgrade 13.2 or Earlier SBEC Weekly Payment...$49 Regular Update EESP323U1...$1,249 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$37 Loyalty Update EESP323U2...$ or Earlier EESP323S1...$ Customer EESP323S2...$99 European Coverage Activation EESP323E...$649 * See back cover 2 3

3 Upgrade 14.2 Pricing and Order Information * (continued) VERDICT Platform EEMS $7,845 Upgrade 13.2 or Earlier SBEC Weekly Payment...$49 Regular Update EESP324U1...$1,249 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$37 Loyalty Update EESP324U2...$ or Earlier EESP324S1...$ Customer EESP324S2...$99 New Platform or Current 14.2 Customer...NC European Coverage Activation EESP324E...$649 VERDICT Scan Platform EEMS $6,545 See VERDICT section for VERDICT Scan software part numbers and pricing MODIS TM Ultra Platform EEMS $5,999 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$37 Loyalty Update EESP328U2...$ Customer EESP328S2...$99 European Coverage Activation EESP328E...$649 MODIS TM Software EESP300## Upgrade 13.2 or Earlier SBEC Weekly Payment...$49 Regular Update EESP300U1...$1,249 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$37 Loyalty Update EESP300U2...$ or Earlier EESP300S1...$ Customer EESP300S2...$99 European Coverage Activation EESP300E...$649 SOLUS Ultra Platform EESC $3,895 Subscription Weekly Payment...$14 Subscription Program (One Year)...$749 Upgrade 13.2 or Earlier SBEC Weekly Payment...$39 Regular Update EESP318U1...$999 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$22 Loyalty Update EESP318U2...$ Customer** EESP318S2...$99 European Coverage Activation EESP318E...$649 4 * See back cover ** New platform sold during

4 Upgrade 14.2 Pricing and Order Information * (continued) SOLUS PRO TM Software EESP316## Upgrade 13.2 or Earlier SBEC Weekly Payment...$39 Regular Update EESP316U1...$999 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$22 Loyalty Update EESP316U2...$549 European Coverage Activation EESP316E...$649 SOLUS TM Software EESP310## Upgrade 13.2 or Earlier SBEC Weekly Payment...$39 Regular Update EESP310U1...$999 Upgrade 13.4 Customer Loyalty SBEC Weekly Payment...$22 Loyalty Update EESP310U2...$549 European Coverage Activation EESP310E...$649 ETHOS Plus EESC $1,595 Subscription Weekly Payment...$12 Subscription Program (One Year)...$597 ETHOS Deluxe Software EESC312## ETHOS Standard Software EESC312STD## Upgrade 13.4 Customer SBEC Weekly Payment...$17 Update EESP312U1...$439 European Coverage Activation EESP312E...$349 Vantage Ultra TM Platform EETM $2,795 Vantage PRO TM Software EETM303 Upgrade 13.4 SBEC Weekly Payment...$17 Update to Upgrade 13.4 EESP303U1...$439 MICROSCAN III EESC $ MICROSCAN Standard EESC717STD... $ MICROSCAN PRO EESC717PRO... $ ABS and Enhanced Engine Codes Upgrade EESP717PRO...$50 Upgrade 13.4 Customer SBEC Weekly Payment...$17 Update EESP319U1...$ Customer EESP319S1...$50 European Coverage Activation EESP319E...$349 6 * See back cover 7

5 Software Subscription Program 12 Months of Vehicle Coverage Upgrades and Feature Enhancements Available for today s most popular platforms New platform or current software version customers enroll FREE! Flexible payments options and methods Weekly, monthly, annual pre-pay/cash, direct debit, check SureTrack TM preview membership and advanced online training Automatically renews every year Month-to-month agreement after first year Cancellation Cancel at any time after first year without penalty Exclusive program offers Best Weekly Payment Available Snap-on Software Subscription is perfect for payment sensitive customers. Weekly Payment Subscription SBEC RA VERUS, VERDICT and MODIS Families $24.98 $48.16 $ SOLUS Ultra $14.40 $21.17 $54.90 ETHOS Plus $11.48 $16.93 $43.90 Big ROI for Small Investment Snap-on Software Subscription annual savings over regular priced upgrades. Before the Sale Opt-in to the Program Launch ScanBay TM and select the software subscription Opt-in button on the first screen at the upper left to enroll. Review the Program This program was designed with you in mind. It is similar to the EC and ScanBay processes that you use today, but there are also items that may be new to you. Before selling software subscription, make sure to look through the Franchisee Guide to Software Subscription s Table of Contents to review new topics or items where you may need to refresh your knowledge. Customer Eligibility Individual technicians are eligible All VERUS, VERDICT, MODIS Families and ETHOS Plus, independent of software version New SOLUS Ultra sold during 13.4 or later Subscription Pre-Check Decision Tree Writing a subscription without Credit Approval is risky. Determine if you need to perform a Credit Pre-Check. Software Subscription 1st Year Savings Ongoing Savings VERUS, VERDICT and MODIS Families (Out-of-Date) VERUS, VERDICT and MODIS Families (Loyalty) VERUS, VERDICT and MODIS Families (New) $600 $599 $500 $599 $599 $599 SOLUS Ultra (Loyalty)** $250 $349 SOLUS Ultra (New) $349 $349 ETHOS Plus (Loyalty) $231 $281 ETHOS Plus (New) $281 $281 Weekly payments and year-over-year savings is estimated, does not include taxes and other charges, and is subject to change. ** New platform sold during 13.4 Customer Credit Status Customer with Active EC Account in Good Standing Customer with Valid Open to Buy (O2B) Customer Account Balance Paid Out New Customer Recommended Action Write contract and deliver software subscription. Write contract and deliver software subscription. If unsure of status, call Snap-on Credit. Perform a Pre-Check Extended Credit (EC) application on Point-of-Sale (POS) by e-app or phone before proceeding. Perform a Pre-Check EC application on POS system by e-app or phone before proceeding. 8 9

6 Software Subscription Program (continued) Estimating the Payment with Taxes The customer s agreed upon payment as entered into Chrome should include applicable sales tax; therefore, you need to manually estimate taxes for weekly or monthly payments based on federal, state and local taxes in your area. Streamline Enrollment Gather customer information before beginning, such as personal and business address, address, Social Security Number and Date of Birth. If your customer is taking advantage of Direct Debit (payments direct from bank), then have handy the customer s bank name, address, account number and routing number. During the Sale Select RA for Invoice Type (never CS or EC Invoice Type) Connect electronic signature pad BEFORE you start ScanBay Refer to the Subscription Pre-Check Decision Tree Receive notification of contract rejection/denial by phone from Snap-on Credit (SOC) Creating Accounts and Posting Payments Once you have performed the sale you need to create an account in Chrome. Create an Account 1. Open Chrome and double click on the selected customer icon 2. Select SOC Account information tab 3. Select the Add/update box 4. Enter the customer s Debtor Number (Account Number) from SOC in the highlighted box 5. Select OK Set Up Payment 1. Select the Account Number 2. To establish the weekly payment in the account enter amount in Agreed Payment field 3. Select Complete Payment 4. Select OK in the Complete Order Collect 1. Select the Account Number and enter the amount collected 2. If payment is other than cash, complete one of the other fields Complete Payment 1. Select Complete Payment 2. Select the number of copies to print 3. Select OK See the Franchisee Guide for Software Subscription for additional detail about creating accounts and posting payments. After the Sale Keep customers happy and participating in the program with timely delivery of new upgrades as they become available. For more information see your Franchisee Guide to Software Subscription or the Franchisee Portal (my.snapon.com)

7 Save Yourself A Phone Call! Experiencing a difficulty? Check these quick tips before calling Diagnostic Customer Care Center. VERUS, VERDICT, VERUS Wireless, VERUS PRO 1. Communication or Software Challenge? Disconnect scanner and wireless module from vehicle and restart the diagnostic suite. 2. Other Communication Issues? Try second Data Cable, OBD-II Adapter, if applicable. Verify the power LED on the Data Cable is illuminated (does not apply to VERUS as it doesn t contain a voltage sensing LED). Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors). 3. Coverage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 4. Possible Virus? Check for Conficker or other virus on the platform at Snap4help.com/virus page. 5. Wireless Not in Sync? Verify the Bluetooth modules are paired. MODIS, SOLUS, SOLUS PRO 1. ScanBay Not Communicating with Scanner? Unplug the device, close down Point-of-Sale (POS), plug the device back in and relaunch POS. 2. Platform or Software Challenge? Disconnect from vehicle and reboot the unit. 3. Other Communication Issues? Try second Data Cable and OBD-II Adapter. Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors). MODIS, SOLUS, SOLUS PRO (continued) 4. Coverage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 5. Error messages during boot up or navigation? Ensure there is a CF card in main slot MODIS under handgrip, SOLUS in slot #1 (does not apply to SOLUS PRO). MODIS Ultra, SOLUS Ultra, ETHOS, ETHOS Plus 1. Platform or Software Challenge? Disconnect from vehicle and reboot the unit. 2. Other Communication Issues? Try second Data Cable. Verify the power LED on the Data Cable is illuminated. Confirm vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors). 3. Coverage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system. 4. Unit is Locked Up or Will Not Power Down? Press and hold the power button until unit powers down, then reboot. 5. Correct Connection to Vehicle? Verify Data Cable and Personality Key being used match what is being requested by the software. Diagnostic Customer Care Center Contacts FAQ Site diagnostics.snapon.com/faq SJCC diagnostics_support@snapon.com SJCC Phone Number (800)

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9 The Most Powerful Diagnostics Today For a complete run-down of available coverage, refer to the Upgrade 14.2 Vehicle Application Guide. *Important Platform and Upgrade Reminder Verdict Scan Platform (EEMS326) does not include a meter. MODIS and SOLUS Bundle 5.2 through Bundle 7.4 may be required to purchase a 512MB CompactFlash (CF) card (EEKT310G02). MODIS (EESP300N12) and SOLUS (EESP310N12) Bundle 4.4 and earlier require Upgrade 14.2 CF card. MODIS Bundle 4.1 and earlier may be required to purchase a new scanner plug-in (EAA0319B02A ). MICROSCAN PRO (EESC717PRO) and MICROSCAN III (EESC720) already contain the ABS and enhanced engine codes, so an additional purchase of the upgrade (EESP717PRO) isn t necessary. Prices and availability subject to change without notice. List prices and weekly payments do not include Sales Tax. All Subscription Programs Enrollment fee is separate and not eligible for weekly or monthly payment option. Rates and terms are subject to credit approval at time of sale and terms of the program and contract. Not everyone will be approved. Payment based on 12 month term for Subscription. Payment is estimated, does not include taxes and other charges, and is subject to change. Not all software products qualify. diagnostics.snapon.com/software 2014 Snap-on Incorporated. All rights reserved. SNAP-ON and SURETRACK are trademarks, registered in the United States and other countries, of Snap-on Incorporated. All other marks are trademarks or registered trademarks of their respective holders. Pictures are for illustration purposes only. Specifications subject to change without notice. EAZ0042B02T Rev. A US