PREMIER USER GUIDE Supplemental Guide to Changing a Rate Plan. Premier and AT&T Small Business Service (SBS) User Guide

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1 Premier and AT&T Small Business Service (SBS) User Guide AT&T Intellectual Property. All rights reserved. PAGE 1

2 Table of Contents Introduction Packages and Services What You Need to Know Support Page Support Teams AT&T Intellectual Property. All rights reserved. PAGE 2

3 Introduction AT&T Small Business Service (SBS) is designed to meet your unique small business needs by providing you with wireless and wireline solutions at competitive prices. The benefits of Small Business Service include: Competitive pricing Single wireless and wireline contract Single wireless and wireline bill 24/7 business care support Free standard shipping for wireless products Waived activation fee AT&T Intellectual Property. All rights reserved. PAGE 3

4 Packages and Services AT&T Small Business Service provides the following packages and services to fit your business needs. Smart Business Suite Packages AT&T offers Smart Business Suite packages with both wireline and wireless products and services. Select from combinations of Internet-related services, local and long distance calling, and other features to take your business to the next level. Individual Services AT&T offers flexibility in meeting your communications needs. Choose from Internet products and services to enhance your business. Wireless Services AT&T offers a variety of wireless solutions to fit your business needs. Choose from phones, devices, and plans for your business on the go. Web Hosting Services AT&T Web Hosting Shared Hosting lets your business secure its place on the Web, with options to deliver the right plan, including disk space, accounts, domains, and more. Technical Support AT&T Tech Support 360 can provide setup, configuration, training, expert assistance, and more through a variety of options to fit your business needs AT&T Intellectual Property. All rights reserved. PAGE 4

5 What You Need To Know AT&T Small Business Service is designed for your company if: You require more than three lines of service at your business location. You currently do not have AT&T local service. Your business has 100 or fewer employees. You have a Federal Tax ID (Employee Identification Number). You meet other requirements for eligibility and availability. AT&T Small Business Service automatically enrolls you in the AT&T Exclusively Business Program, a relationship program for small businesses that provides enhanced support and valuable benefits. Currently Smart Business Suite packages are offered online only to the following 22 in-region states (AL, AR, CA, CT, FL, GA, IL, IN, KS, KY, LA, MI, MO, MS, NC, NV, OH, OK, SC, TN, TX, and WI). All states can purchase via their AT&T account representatives AT&T Intellectual Property. All rights reserved. PAGE 5

6 Support Page The Premier Support page contains an extensive list of Small Business Service tutorials and help files. You can access the Premier Support page once you log in to your AT&T Small Business Service account AT&T Intellectual Property. All rights reserved. PAGE 6

7 Support Teams Contact one of the following support teams based on the type of questions or issues you have. Key Contact Center SBS Package management and billing related questions Premier Support Premier functionality, navigation, and technical issues related questions BusinessDirect Work Center AT&T BusinessDirect ebill, registration, and navigation related questions AT&T Intellectual Property. All rights reserved. PAGE 7