IQ ASSURED. Delivering Building Energy Management

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1 IQ ASSURED Deivering Buiding Energy Management

2 A BEMS can efficienty contro as much as 84% of your buiding s energy consumption but, to do so, it must be working effectivey The Buiding Energy Management System maintains optimum environmenta conditions without unnecessary use of energy. The fastest route to sustainabe energy savings is to adopt a continuous process of reviewing goas, monitoring performance, optimising the system and communicating success review, monitor, optimise and demonstrate. Review Monitor Maintaining energy performance requires a structured and continuous process BEMS Review Ensure the BEMS operates in reation to the needs of the buiding eiminate energy waste and enhance environmenta performance Demonstrate Optimise Monitor Understand energy consumption and identify and target irreguar usage Optimise Maintain energy management contros and environmenta performance of the buiding Demonstrate Dispay energy performance and obtain stakehoder buy-in sharehoders, empoyees, customers, etc.

3 Uness system support needs are propery attended to, the performance of a BEMS wi suffer which wi consequenty have a negative effect on a buiding s energy efficiency Higher energy bis are the most visibe cost of cutting back on the upkeep of BEMS A BEMS functions automaticay, day in and day out, and can carry on doing so year after year. However, uness system support needs are propery attended to, its performance wi begin to suffer. The resut wi be higher buiding operating costs and reduced occupant comfort. Poor energy performance of a buiding may aso ead to financia penaties being incurred under the Government s CRC Energy Efficiency Scheme. What can go wrong? Most buidings undergo change, some very frequenty. Occupation hours may be extended or reduced, the use of a particuar area coud be atered, or foors might be re-partitioned. Such changes wi ead to heating or cooing of unoccupied areas, rooms being overheated and sensors being wrongy positioned, which can have expensive consequences. The effect can be the same if parts of a system are manuay overridden and then not returned to auto (or if contro inkages are permanenty disconnected). Cose contro aso depends on the proper functioning of a system s sensors, of which there may be hundreds. Over time, these may suffer physica damage or require recaibration. Counting the cost Higher energy bis are the most visibe cost of cutting back on the upkeep of a BEMS or, worse sti, cutting it out atogether. Less immediatey obvious is the price paid due to oss of comfort conditions, which can ead to increased empoyee sickness eves, absenteeism and reduced productivity. Deteriorating contro can have even more serious consequences if it invoves cooing towers or domestic hot water systems, which coud increase the risk of egioneosis.

4 Choosing the right support package for your buiding A good BEMS support agreement accommodates the priorities of the buiding and deivers a rapid return on investment. A support agreement is about more than just forestaing or correcting probems and system reiabiity, it aso provides an opportunity to optimise the operation of the BEMS improving comfort conditions and eiminating energy waste. In addition, your Trend engineer is often abe to modify contro strategies to achieve greater energy savings or to make better use of monitored data to identify pant probems or excessive energy use. Trend provides three eves of support agreement that are configured to match the priorities of the buiding. IQ ASSURED performance, IQ ASSURED energy and IQ ASSURED managed. IQ ASSURED performance This eve of service focuses on the accuracy and continuous avaiabiity of buiding services in environmentay critica areas. For exampe, aboratories, computer rooms, cassrooms, museums, etc. IQ ASSURED energy This support eve focuses on the efficient use of services in order to minimise energy waste and remove unnecessary cost with a process to manage and track energy performance. To suit individua buiding requirements, these two support eves can be further enhanced by adding any of the features from the other eve. IQ ASSURED managed Trend now offers a managed support offering for a fuy integrated approach to the management of a BEMS and the contro of buiding services and energy performance. This support eve is provided by a team of speciaist engineers utiising the atest system optimising and monitoring toos.

5 IQ ASSURED Performance Support IQ ASSURED Energy Support IQ ASSURED Managed Support Dedicated remote support Centraised ca ogging Emergency remote dia-up and tech response Trend can provide a fuy managed performance or energy support agreement for your BEMS Fexibe emergency on-site response System integrity checks Dedicated energy manager Unavaiabe IQ EYE web based reporting IQ EYE periphera checks Extended warranty Periphera checks using points Contro oop fine tuning Optimiser fine tuning Incusive ca-out abour charges Trend energy manager web based appication Site heath check Impementation of energy strategies Incusive Trend spares System upgrades Remote aarm monitoring VSD support Trend EnergyEYE Training more detais overeaf : Incuded : Optiona

6 Trend Support Agreement features expained Dedicated remote support Over 80% of system reated issues are resoved remotey by the Trend Energy and Support Soutions Team based in Horsham. Speciaist engineers anayse the Trend BEMS using remote diagnostic toos ensuring the fastest possibe fix. Centraised ca ogging A cas are made to a centra number and ogged and monitored by a service management system, ensuring a high quaity service and a fast fix. Emergency remote dia-up & tech response IQ ASSURED customers have access to the Trend Energy and Support Soutions Team any time of the day or night, 365 days of the year. This means you never need to wait for technica support or a remote fix. Fexibe emergency on-site response When a faut requires a visit, the engineer wi arrive within a previousy agreed response period. The engineer ogs time spent on a hand-hed data communications device. System integrity checks Integrity scans, performed using speciaist Trend software toos, highight hidden probems that coud affect system performance. Checking controer batteries is aso part of this service. Dedicated energy manager A Trend energy manager can review a buiding s operationa criteria and performance on an ongoing basis and provide recommendations and support for ongoing system improvements. IQ EYE Trend s IQ EYE system wi remotey interact with your BEMS to diagnose and highight system probems and identify performance issues before equipment faiure occurs. Web-based reporting with its web-browser interface, IQ EYE is intuitive and easy to use. The appication provides the user with a high eve view of the whoe estate, from which it is possibe to dridown and generate system performance reports. Periphera checks the performance of the Trend BEMS contro phiosophy is monitored utiising data coected by IQ EYE. From this, a detaied exception report provides a ist of under-performing areas for the support engineer to investigate. Extended warranty For new Trend BEMS projects and system extensions, the warranty cover wi be increased by a further 12 months free of charge. This appies to a new equipment when a support agreement is purchased at the time of instaation. Periphera checks using points Good contro depends on the correct functioning of periphera devices and equipment. Checks carried out by the engineer wi identify probems, such as sensor mis-caibration, mafunctioning of actuators, fauty cabes and pant contro in manua override. Contro oop fine tuning Carefu adjustment of a contro oop wi ensure consistent performance, improving efficiency and providing a stabe, comfortabe environment. Optimiser fine tuning This ensures that arge energy consuming services, such as heating and cooing, take advantage of outside air conditions to minimise their use. Incusive ca-out and abour charges Incudes the cost of an engineer s time whie fautfinding, so there are never any extra abour costs for rectifying a BEMS probem. Trend energy manager web appication This onine system software coects and anayses utiity meter readings and other data monitored by the BEMS. It can constanty compare actua and expected energy usage profies and generate exception reports, identifying incidences of energy waste. Such reports can then be automaticay emaied to the customer. The system aso aows cients to directy access energy performance data using a web browser, either via the internet or the company intranet. Site heath check A site heath check wi ensure the BEMS operation is reviewed and adjusted to compensate for any changes in buiding operation, so that energy and system performance is not compromised. Impementation of energy strategies Speciaist project management and advice is avaiabe to IQ ASSURED customers for the impementation of BEMS energy efficiency improvements. Incusive Trend spares The cost of repacing fauty Trend BEMS parts is incuded in the support agreement. System upgrades Repacing a system s oder controers with up-todate modes wi add functionaity and improve performance. This option provides a panned upgrade path for specific Trend controers, each product being assigned a buy-back vaue that can be offset against the cost of a repacement. The upgrading is party paid for in instaments, through the maintenance budget, rather than being whoy aocated to capita expenditure. Remote aarm monitoring performance and energy Your Trend BEMS can automaticay fag poor environmenta performance. The aarm feature wi ensure that cose contro of critica environments is effectivey maintained by ensuring any system issues are fagged and acted on as they occur. Aarms can be configured to monitor energy performance or system performance. VSD support Variabe Speed Drives are now widey utiised within BEMS to hep improve energy efficiency, but potentia savings can be adversey affected if drive units are not propery maintained. Incorrect parameter set up, pant or boier room grime, dust and deteriorated termina connectivity can a reduce energy efficiencies and shorten the VSD s ifespan. Reguar, panned maintenance checks on VSD settings, cooing fan operation and cabe terminations, with interna ceaning, wi sustain optimum performance. Trend EnergyEYE Trend EnergyEYE is a software appication that provides a dynamic view of a buiding s energy performance. This aows buiding occupants and visitors to see an organisation s commitment to improving energy management. Training Effective training wi minimise system engineering time and maximise energy saving whist achieving optimum environmenta contro. A comprehensive range of training courses is avaiabe to meet a variety of technica abiities.

7 Choose the best There is no shortage of companies offering BEMS support. However, reativey few of these are true buiding contros speciaists. There are fewer sti that shoud be entrusted with a Trend buiding energy management system. No one knows a BEMS better than its manufacturer. Trend s understanding of its own technoogy is matched ony by that of its partners, a of whom have considerabe experience of suppying and engineering Trend systems. Trend s engineers and those of its partners hod Trend Expert status, which means their knowedge of the company s products, systems and services has been independenty tested and verified. No other BEMS support contractor can caim this. Moreover, ony Trend and its partners have access to the atest diagnostic toos and arge stocks of genuine spare parts, meaning they are abe to carry out repairs quicky and effectivey. With nationwide coverage and arge number of engineers, ca-out response times are aso very rapid.

8 For a fuy integrated approach to the management of buiding services and energy performance, Trend can provide cients with a managed support offering Ensuring no unnecessary energy wastage or cost is incurred Managed support provides cients with: Assistance with egisation compiance Ongoing periodic information and feedback from Trend experts Face-to-face support from dedicated energy management speciaists Identification of pant issues to minimise downtime Customer specific performance reports A joint pan of action to deiver further energy cost reduction initiatives Whether the emphasis is on energy or buiding performance, a dedicated team of engineers wi ensure the consistent operation of the BEMS. The Trend team wi continuousy review the buiding s operationa criteria, monitor performance and provide recommendations for improvement. A managed support agreement provides buiding owners with a the necessary information reating to buiding performance. In addition, there is aways expertise at hand to provide assistance in compiing information for egisation. Areas of focus wi incude: System operationa performance Consumption vs production Future utiity consumption reporting CRC predictive resuts vs targets report Faiure frequency anaysis Seasona demand anaysis Degree day anaysis

9 Trend Contro Systems Ltd. Abery House Springfied Rd Horsham West Sussex RH12 2PQ Te: +44 (0) Fax: +44 (0) SA issue1