Define Your Enterprise Mobility Roadmap and Strategy

Transcription

1 Define Your Enterprise Mobility Roadmap and Strategy Session ID Min - Wed.,02:30 p.m. - 02:50 p.m. Nixon Xavier, Consulting Director, Enterprise Mobility 1

2 Agenda Overview The approach Mobile enterprise adoption framework Strategy roadmap/ Delivery roadmap Assessment methodology Wipro Credentials 2

3 Overview The trend The enablers The challenges Enterprise Mobile Applications (EMAs) are transforming the way we work and run our businesses Mobile enterprise initiatives are evolving Early EMA adopters are already seeing business benefits Rich consumer experience New technologies Employee flexibility through anytime, anywhere access to enterprise data and applications Increased efficiency and productivity by providing access to the right data Access to the enterprise application with better user experience and increased employee satisfaction Reaching the right people at the right time on the right device for the right decisions at the right place 3

4 Path of EMA Adoption Informational Mobile IT/Finance dashboards Remote ERP,CRM, Human Resources Information Systems, & Supply Chain Management access Collaborative Document editing and sharing Document workflow automation Video conferencing Interactive sales presentations Transformational Field workforce automation Dynamic field pricing Integrated business process automation (for instance, medical record access and billing systems integration at hospital bedside) 4

5 Approach Assess Current State Appreciation of Vision, Mission & Goals Business processes Field Mobility IT systems Organization & People Gap Assessment & Action Plans Best Practices Maturity Assessment Field Mobility Solutions Business Process IT systems enablers Organization & People Establish desired future state integrated Field Mobility Strategy Key initiatives and high level business case for these Underlying Business requirements and suggestions on current FRM s fitment to these Define Analyse Strategize 5

6 Mobile Enterprise Adoption Framework Define Analyse Strategize Business Value Business Maturity Gap Analysis Technology Critical Adoption Factors Knowledge Business Benefits Transformational Impact Process Leadership Resources Values & Goals End User 6

7 Critical Adoption Factors Define Analyse Strategize Business Value Critical Adoption Factors Individual Factors Organizational Factors Technological Factors Environmental Factors KEY FACTORS The innovativeness of the individual Degree of skills Perceived value Top management support, Technology and infrastructure readiness, organizational culture, risk orientation Innovativeness of the organization, financial resources, size of the firm, and availability of support staff Technology maturity, ease of use, and cost. Market conditions, regulatory influence, customer and supplier pressure, and vendor influence 7

8 Business Benefits Define Analyse Strategize Business Value Business benefits Revenue Performance Operational Performance Employee Productivity Business benefits Improved deal close rate Increased deal size Reduced sales cycle Heightened customer intimacy Supply chain efficiencies Field force productivity Improved quality of field service and customer satisfaction Improved collaboration Improved business intelligence 8

9 Transformational impact Define Analyse Strategize Business Value Transformational impact Mobilization Enhancement Reshapement Redefinition Existing Data & Processes New Data & Processes Strategy & Business Models Mobilization Enhancement Reshapement Convenience Efficiency Competitive Advantage 9 Industries & Markets Redefinition New Core Competency

10 Mobile Enterprise Adoption Framework Define Analyse Strategize Business Value Business Maturity Gap Analysis Technology Critical Adoption Factors Knowledge Business Benefits Transformational Impact Process Leadership Resources Values & Goals End User 10

11 Business Maturity Payback period Analysis Business & IT Objectives Business Maturity Mobility Maturity Level Current and Future Business Process Define Analyse Strategize Tactical Focused Strategic MDM/MEAP Evaluation Business Impact Scoring Unaware Mobility Maturity Level Pervasive Device /Network Evaluation Mobile Consulting Framework Cost Segmentation User Profile Rugged Feature Assessment Backend Infrastructure Mobile Connectivity and Security 11

12 Gap Analysis Define Analyse Strategize Once the business area is identified and maturity analysis done, we can identify the changes required to bridge the gap between the present & future state. Identify and list the initiatives that will ne necessary to be implemented 12

13 Mobile Enterprise Adoption Framework Define Analyse Strategize Business Value Business Maturity Gap Analysis Technology Critical Adoption Factors Knowledge Business Benefits Transformational Impact Process Leadership Resources Values & Goals End User 13

14 Prioritize Initiatives Define Analyse Strategize Initiatives identified to be clubbed into work packages and then into project so that they can be prioritized. This will be the input to the Roadmap for enterprise mobility. 14

15 Mobile Enterprise Adoption Framework Define Analyse Strategize Business Value Business Maturity Gap Analysis Technology Critical Adoption Factors Knowledge Business Benefits Transformational Impact Process Leadership Resources Values & Goals End User 15

16 Action Plan Define Analyse Strategize Strategy Roadmap A strategy roadmap is a high level plan to achieve the target state. It will consist of projects that need to be delivered as per the strategy, also the milestones have to be defined to track the progress. Delivery Roadmap Delivery roadmap will be a low level plan to achieve the milestones defined. 16

17 Assessment Methodology Initiation Interactive Assessment Analysis Reports and Roadmap 2-3 days 3 days 5-7 days 2 days Activities Conduct brief kick-off meeting and review of existing Mobility Solutions Verify success criteria Validate interview guides Conduct interviews and workshops with stakeholders Document and summarize key interview findings Incorporate interview findings into customization of artifacts, matrix documents, score cards, and templates Create presentations and overview decks on recommendations Conduct stakeholder workshops to socialize new processes and content Outputs Documentation and artifact inventory Success criteria Interview guides Wipro best practices frameworks and inputs Summary notes of interviews Updated process flows and diagrams Updated gap analysis / delta User-ready document templates, score cards, process guides, etc. Stakeholder briefing and buy off Analysis and detailed report Final artifacts and process maps 17

18 Why Wipro Credentials & Case Studies 18

19 Wipro Mobility Practice Overview Mobility Experts 15+ Partnership ecosystem 20+ Smartphones/Tablets launched OEM/ LSI 30+ Industry Solutions 100+ Customers Mobility Blueprint for specific Industries ROI Ready Horizontal Solutions like Travel & Expense, Field Force Automation Ready Vertical Solutions like Smart Mobile Banking, Insurance Claims Mgt, Mobile Learning Mgt Global Presence 54+ Countries, 24*7 Support, 40+ Multilingual support 19

20 Commendations Recent Awards Golden Bridge Awards Mobile Trust Framework Silver EDGE award - Bring Your Own Device initiative. SAP Ace Award 2011 Wipro is a preferred partner in our enterprise mobility solutions program. I am delighted by the service delivered by Wipro and their commitment towards the relationship. "EJ" Eung-Jun Lee Senior Director Samsung Electronics Co. Ltd Customer Testimonial Analyst Comments Innovation, Fills Market Void Celent has not seen (m)any small business mobile banking platforms. While Wipro may be a bit ahead of the curve, they deserve accolades for creating this. 20

21 Wipro SAP mobility journey SAP Customer Wipro Information Platform developed on SAP SAP Partner 10 + Years of strong SAP Partnership Service Partner in India, US, and UK Value add re-seller for small and mid-size business in India Global Services partner Service Partner in Japan SPARCS Lab Started Won 6 Pinnacle awards: IT Outsourcing partner (2010) SME Channel Partner(2008) APAC Channel Partner (2007 & 2008) ESOA thought leadership(2007) VISION One of Top 4 Global SI Partner for SAP

22 Session ID 8946 Nixon Xavier Director, Wipro Technologies 22