Staff engagement Where are we now?

Transcription

1 19 November 2013 Staff engagement Where are we now? Presenter: Dr Ruth Hussey OBE, Chief Medical Officer for Wales / Medical Director NHS Wales

2 NHS Wales staff survey 2013 Developed and implemented by the Welsh Partnership Forum. Implemented January/February ,356 responses

3 NHS Wales staff survey 2013 Some good news:

4 Staff perception of their contribution to patient care

5 Some not so good news

6 Engagement: Finding common purpose It is a force you can almost feel. It animates great companies and great movements. When cared for, nurtured and protected, it produces an almost palpable sense of we that can be felt across the organisation. It is the feeling we are all in this together, and that we all know and understand what we do, why we re here and what we stand for. - Joel Kurtzman, Common Purpose, 2010

7 If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation

8 NHS Wales survey engagement score

9 Engagement score by occupational group

10 So what are we doing about it? Developed with stakeholders and agreed with trade unions. Sets out to support creation of: An engaged workforce aligned and committed to the delivery of the vision for NHS Wales A sustainable and skilled workforce focussed on helping the people of Wales to improve their health as well as treating sickness A redesigned workforce working together to deliver healthcare for the 21st Century A workforce that aims at excellence everywhere within available resources

11 An online engagement toolkit

12 Checking our progress using Pulse Checks 1. Do you know what is expected of you at work? 2. Do you have the materials and equipment you need in order to do your work right? 3. At work, do you have the opportunity to do what you do best every day? 4. In the last seven days, have you received recognition or praise for doing good work? 5. Does your supervisor, or someone at work, seem to care about you as a person? 6. Is there someone at work who encourages your development? 7. At work, do your opinions seem to count? 8. Do the Mission and Vision of the trust make you feel your job is important? 9. Are your fellow work colleagues committed to doing quality work. 10.In the last six months, has someone at work talked to you about your progress? 11.In the last year, have you had opportunities at work to learn and grow? Adapted from East Cheshire NHS Trust

13 Can we see improvements yet? focusing on appraisals in Powys Health Board The national survey found that only 55% of staff had had an appraisal or performance review & only around half of them felt it helped them improve how they did their job

14 Achieving employee engagement What success looks like Admiral Insurance report, that: 96% of employees are proud to be associated with them; 92% of employees believe that Admiral takes an active interest in their health and well-being. Cardiff Metropolitan University benefitted from a 32% reduction in the number of days lost to sickness absence. Monmouthshire Housing Association achieved a reduction in sickness absence, and increases in staff engagement and customer satisfaction.

15 Looking forward: The leadership challenge in 21st century Wales Austerity Focus on quality Technological revolution Prevention Integration Co-production

16 All in this together - putting co-production at the heart of public services in Wales Co-production means delivering public services in an equal & reciprocal relationship between professionals, people using services, their families and their neighbours.

17 Improving Quality Together [insert photo with Improving Quality Together board.