we keep mobile simple! Mobile maintenance- and service processes with oxando Asset Management

Transcription

1 Mobile maintenance- and service processes with oxando Asset Management

2 Common questions for mobile solutions within the service area How can we document proof required maintenance in a simple way? We need an efficient way to record the conditions to determine our critical assets! How can our technicians work more efficiently without paper based forms or complex SAP screens? I need standardized instructions for the execution of maintenance! How can we increase our service? How can we avoid unnecessary travel times for our staff? Our technicians have to get all tasks quickly without delays out of SAP! Mobile solutions for SAP are expensive and complex that will be a huge project! How can we make our processes clear and simple for daily use?

3 Agenda 1. About oxando 2. Architecture and technology 3. Implementation aspects and economic assessment 4. Presentation of the mobile solution 5. References 6. Your advantages on one glance 7. Summary

4 About oxando

5 1. About oxando Foundation of the company in 2007 in Mannheim Over 40 employees in consulting and development Divisions: Mobile solutions for SAP business processes Planning Board (oxando Teamplanner/SAP MRS) Plant Maintenance (SAP PM/EAM) and Customer Service (SAP CS/CRM Service) IT Service Management with Solution Manager Experience of over 200 projects in the implementation, optimization and mobilization in Germany, Austria and Switzerland Industries: automation, chemistry, sealing technology, electrical engineering, utilities, facilities management, industrial services, machine engineering, kitchen technology, medical, commercial vehicles, transport/traffic Instandhaltung & Service Management

6 1. About oxando We offer smart solutions and keep mobile simple As an SAP consulting company, we focus on maintenance and customer service IT Service Management with SAP Solution Manager Asset Management and Customer Service processes We offer innovative solutions with latest technologies We present more than SAP standard for optimal customer solution We enable a holistic and consistent advice from one source - from the system implementation to mobilization Mobile Business

7 1. About oxando Our service portfolio Mobile Business oxando Mobile Connector Generic mobile plattform A modification-free add-on for SAP backend to support mobile business processes oxando Asset Management standard solution for Maintenance and Customer Service awarded by our customer Fraport as the best mobile maintenance solution with the Maintainer 2014 oxando Teamplanner (planning tool for employee disposition) more mobile solutions based on the mobile connector plattform E.g. stocktaking, inventory, material- and warehousemanagement, real estate management etc. IT Service Management

8 About oxando Architecture and technology

9 2. Architecture and technology The mobile solution from oxando minimizes your infrastructure and lowers your IT costs for the mobile processes. oxando mobile client for PC/Notebook/TabletPC/PDA/Smartphone Android and windows: Google chrome, Apple IOS: native application oxando Mobile Connector is a modification-free add-on for SAP backend No middleware server No cloud necessary Usage of standard interfaces to post data coming from the mobile device Integrated software distribution management Online & Offline oxando Mobile Client Synchronisation User Management Integrated monitoring directly in the SAP system One platform for all other mobile processes (HR, MM, CATS etc.) oxando mobile Connector Synchronisation Online request framework Administration & Monitoring of mobile processes SAP Prozesse Caching SAP Backend

10 2. Architecture and technology oxando Mobile Client Native App / HTML5 Synchronisation Online & Offline User Management Proxy / VPN http / https JSON oxando mobile Connector Synchronisation Software version control Push Manager Delta logic Administration & Monitoring of mobile processes SAP ERP PM CS MM QM MRS

11 2. Architecture and technology oxando Mobile Client Native App / HTML5 Internet Synchronisation Online & Offline User Management Webdispatcher http / https DMZ http / https Netweaver Gateway oxando mobile Connector Synchronisation (/AXO/MC_COMM) Intranet RFC Software version control Synchronisation Push Manager Delta logic Administration & Monitoring of mobile processes SAP ERP PM CS MM QM MRS

12 2. Architecture and technology Push alerts Technical objects (incl. class data & master data Materials, Inspection plans, BOMs, Material stocks RFID & Barcode Customer data, Contact persons Order reports, Images Notifications & Orders(incl. creation and editing) Checklists Order calendar & mobile scheduling Confirmation (Time, Material, Surcharges, Damages & Causes, Measurements) Synchronization of data from SAP and mobile device oxando Mobile Connector SAP ERP Backend Master data Creation of order/ notification Scheduling (e.g. SAP MRS) Posting of confirmations and data changes

13 About oxando Architecture and technology Implementation aspects and economic assessment

14 3. Implementation aspects and economic assessment oxando lowers your costs for mobile processes and shortens project timelines. We enable mobile processes within days. Minimal infrastructure and interfaces by avoiding additional middleware systems Simple installation Full coverage of nearly all your requirements Simple administration of mobile processes You achieve Low implementation and training cost Short project timelines Low running costs Fast amortisation Installation 60% lower installation costs Implementation Up to 50% lower implementation costs Running costs Up to 50% lower running costs Monitoring & Administration Max 50% of the original monitoring cost

15 3. Implementation aspects and economic assessment Performance of data transmission from SAP to mobile device We achieve shortest data transfer times even with large data packages - without any additional system and with minimal costs! Optimal performance through selection of relevant SAP data Delta-Sync based on changes of SAP objects Optimization through prepared data packages in SAP system Synchronisationsdauer in Sek You achieve Highest Sync-Performance Minimization of IT infrastructure initialer Sync (Customizing & Stammdaten) 2-3 Aufträge 100 Aufträge oxando Mobile Connector SAP MI / xmam

16 3. Implementation aspects and economic assessment Simple user interfaces are key factors for technicians. The data are online and offline available to users. Intuitive mobile user interfaces Simple, finger friendly user interfaces Your data from SAP ERP are online and offline available Mobile created data will be send directly to the backend system online request: not each and every SAP data available on mobile device You achieve Simple, effective and paperless mobile processing of technicians Reducing of training efforts Reducing complexity of SAP processes The process speeding up

17 3. Implementation aspects and economic assessment Its your decision which mobile device is needed for which process All processes are using one single framework. Supporting multiple mobile devices Flexible design of UIs Realization of different processes based on one single infrastructure You achieve Easy to use and fast to process interfaces The best device for your specific need A high acceptance by your mobile technicians

18 3. Implementation aspects and economic assessment

19 Presentation of the mobile solution About oxando Architecture and technology Implementation aspects and economic assessment

20 4. Presentation of the mobile solution Monitor all data, users and conflicts with one transaction inside your SAP system No external system, no middleware view necessary Easy administration feature to solve conflicts and maintain the data Operating costs (system environment, administration, monitoring, troubleshooting) are minimized. No additional IT qualification required

21 4. Presentation of the mobile solution By using the order reports the documentation will be done automated and centralized in your SAP System. Mobile order reports with signature creation Mobile generation of PDF order reports Automated storage and integration of PDF documents in SAP ERP to SAP objects or orders Optional sending of the order report to the customer via You achieve Simple and automated documentation of proof requiring maintenance work Improved service for your customer

22 4. Presentation of the mobile solution Through seamless integration of all systems in the process we increase the productivity and reaction speed within your organisation Optimizing the schedule planning and mobile process Full integration of mobile solution in schedule planning (for example with SAP MRS) You achieve Increasing reaction speed Reducing travel times

23 4. Presentation of the mobile solution we keep mobile simple! Functional locations & equipment With classification data, long texts, measurement points, historic data Installation/dismantling/creation Editing of master- and classification data Materials and spare parts Including BOMs and stock overview Checklists based on inspections lots Activity types based on the work center For confirmation processes Business partner e.g. customers, contact persons

24 4. Presentation of the mobile solution we keep mobile simple! Transfer of checklist characteristics from SAP to mobile Checklist content will be maintained through inspection plans, a standard SAP feature Mobile checklist Including long text descriptions for all inspection steps Easy editing through touch enabled interface Recording of measurement documents within the checklist process Recording of damages within the notification process Integration of following processes in case of damage

25 4. Presentation of the mobile solution Set standards for your maintenance work and for the processing of inspections by using oxando s fully integrated checklist solution. Mobile inspection plans and checklists Central planning of inspections and tasks in SAP The simpliest way to record inspection results (quantitative and qualitative characteristics) Full reporting and flexible configuration of follow up actions in SAP You achieve Standardized instructions for maintenance work Efficient recording of asset conditions Reduction of processing delays

26 4. Presentation of the mobile solution we keep mobile simple! Transfer of notifications from SAP PM/CS to mobile Flexible customizing of notification assignments/selection Mobile notification list Filter and sort features, display of status information RFID identification of technical objects Mobile creation of new notifications, break down process Editing of notifications Damages, causes, activities, tasks Status management Camera integration, damage photos

27 4. Presentation of the mobile solution Transfer of orders from SAP PM/CS Distribution criteria can be customized Mobile order list Filter and sorting features, displaying of status information Order calendar Mobile scheduling via drag & drop RFID identification of technical objects Mobile recording of orders incl. multiple operations and components

28 4. Presentation of the mobile solution Mobile creation of orders Incl. multiple operations and components Mobile changing of orders Adding of data, e.g. components Changing of data, e.g. dates Mobile order confirmation Time confirmations CATS confirmations Goods movements surcharges, flat rates status changes

29 4. Presentation of the mobile solution Signature capturing or personal IDs (RFID) to record the approval of checklist recording support of tourplanning with integrated checklists Creation of PDF document with the final inspection results Documentation of inspections Storage in SAP using DMS functionality Recording of results as inspection lots Structured and central storage inside SAP standard documents/transactions Linked to order/notification object Data can easily be reported and analyzed

30 4. Presentation of the mobile solution we keep mobile simple! Entering time confirmations (working/travel time) for every process in SAP Assignment of an activity type Activity type are definable by Customizing Entering long text Adding an accounting motive

31 References Presentation of the mobile solution About oxando Architecture and technology Implementation aspects and economic assessment

32 5. References Fraport AG Replacing SAP xmam / SAP Mobile Infrastructure more than 650 mobile technicians 2 types of devices (7 /10 Toughpads/Windows 8) Mobile maintenance for the facility management of the airport Notification and order management Inspection checklists Mobile master data editing Documents RFID (for technical objects and staff identification)

33 5. References Fraport AG Additional solutions also on oxando Mobile Connector Mobile inventory Mobile transport management Mobile emergency management (SAP CRM tickets) Mobile real estate management By choosing of oxando solution an additional three tier system landscape could be shut down. Compared with the previous solution, the available functionality was significantly increased.

34 5. References Maquet/Getinge Group Replacing SAP xmam / SAP Mobile Infrastructure more than 2000 mobile technicians 2 types of devices (iphone 6 Plus/iPad Mini 4) Creating a consolidated template for planned use in Poland (2015) - live China (2016) - live UK (2017) - live USA (2017) France, Poland, Japan, Austria, Switzerland (2017) Australia, Portugal, Spain (2017)

35 5. References Maquet/Getinge Group Mobile Service Management Notification and order processing, inspection checklists, mobile master data change documents Mobile Rental Management Renting and lending of medical products Mobilization of logistical processes

36 5. References Franke (Washroom/Kitchen) Implementation of SAP CS incl. mobile solution Mobile notification and order management Order reports, mobile disposition Integration of external service providers

37 5. References Deutsche Amphibolin-Werke/Caparol Implementation of mobile service Mobile notification and order management Mobile order report with signature capture Mobile partial orders

38 References Your advantages on one glance Presentation of the mobile solution About oxando Architecture and technology Implementation aspects and economic assessment

39 6. Your advantages on one glance Fast realization of your requirements Fully covered functionality Best Practice from our more then 100 mobile and PM/CS projects since 2002 Covering all requirements of SAP PM/CS and MRS processes Minimal implementation and administration costs for mobile processes Usage of existing infrastructure, no new systems required Simple and transparent administration and monitoring of mobile processes

40 6. Your advantages on one glance Open infrastructure with maximum of flexibility Providing different ERP and/or CRM processes Supporting different mobile devices (PDA, Tablet PC, Laptop, Smartphone ) Highest synchronization performance Flexibility for custom specific processes Interfaces can be adopted or changed for any custom specific need

41 References Your advantages on one glance Summary Presentation of the mobile solution About oxando Architecture and technology Implementation aspects and economic assessment

42 7. Summary Sample: Project procedure 1. Installation of oxando standard solution Installation/customizing/training key users/documentation Duration: approx. 1 week 2. Workshop phase Conducting workshops for drawing up a specification and the assessment of customer requirements and concrete realization expenses Duration: approx. 2-3 weeks 3. Realization of customized requirements Duration: approx. 2-3 months 4. Preparation and Go Live Duration: approx. 2-4 months 5. Go-Live Support Duration: approx. 4 weeks *) Based on our project experience and depending on customer requirements

43 7. Summary Package-prices for standard functionality Transparent costs Full functionality Fast implementation Immediately available Further price-packages on request Package Package description License-cost Maintenance-fee p. a. *) Consultingcost 1 Workshop mobile solution (4 days) - - ca Euro - Estimated effort on customer side 2 Productive version 20 mobile technicians 3 Productive version 50 mobile technicians 4 Productive version 100 mobile technicians 5 Productive version 200 mobile technicians Euro Euro ca Euro 2 days SAP Basis 5 days department/it Euro Euro ca Euro 3 days SAP Basis 10 days department/it Euro Euro ca Euro 3 days SAP Basis 15 days department/it Euro Euro ca Euro 3 days SAP Basis 20 days department/it *Maintenanc-fee is 20% of license-costs, minimum 5.000

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