BROCHURE BUNDLE SOLUTION SOLUTION BROCHURE

Transcription

1 BROCHURE BUNDLE SOLUTION SOLUTION BROCHURE

2 An Overview of Exceed Solutions A regional scale company with local expertise and focus Serving 860+ clients in the Middle East and North Africa Offering innovative and cost-effective IT solutions Bringing a wealth of global experience through partnering with international market leaders FOOTPRINT

3 IN A GLANCE Offices in Abu Dhabi, Dubai, Bahrain, Muscat, Doha, Baghdad, Busra, Amman, Tripoli, Riyadh and Cordoba Steady and healthy expansion plan to cover remaining Gulf countries, Southern America, and Eastern Europe Partnerships with Microsoft, Dell, Kofax, Qlik, Quest, Veeam, Nintex, Provance and Savision Engaging local talent and availing thousands of international partners specialists to deliver excellence across a multitude of services Serving multiple industries such as Government, Financial, Airline, Telecom and more Strong history records of delivering top-class IT solutions and consultancy services since 2001

4 Who Are We? In the present world, information technology tools are vital for organizations that want to stay ahead of the curve and achieve businesses effective profitability, compliance, organized human resource management, and efficient processes. To help organizations reach their potential, EXCEED offers a multitude of solutions, some of which are listed below: INTRODUCTION

5 OUR SOLUTIONS Data Center Modernization Package Lync in a Box Package Correspondence Management Package Human Resource Package Recruitment Package Performance Management Package Survey Management Package Reporting Center Package Internet Website & e-service Package Digital Call Center Package

6 UNIFIED MANAGEMENT SOLUTION Organizations that aim to offer reliable services to their clients and employees are expected to have a state-of-the-art technical infrastructure to manage and operate important solutions. EXCEED Data Center Modernization Package provides the latest IT solutions to enhance performance of available applications and to eliminate redundant Data Center Software and Hardware Resources. As a result, our clients benefits from an ideal infrastructure, reduced operational costs, increased return on investment, and high quality, reliable services delivery. INTRO

7 STANDARD EDITION Shared Infrastructure platform with up to: 4 blades/ Built in Storage and Networking Built on Hyper-v to ensure maximum utilization Run on client machines, mobiles & virtual servers Provides an application store and self-service capabilities to your employees Easily automate and stream the OS upgrade Update your environment with the latest security definitions, patches & updates Automate the provisioning of infrastructure & platform services to your team Monitor your complete environment from one location Monitor your application performance & activities Backup your sensitive and important data on premise and in the cloud ENTERPRISE EDITION All of the Standard Unified Management Solution A shared Infrastructure platform with up to: 32 Blade Servers 48 TB of EqualLogic Storage Built in Networking Power Redundancy Help you move your infrastructure from a physical model to a virtual or a private cloud model. TECHNOLOGIES INCLUDED STANDARD EDITION Dell PowerEdge VRTX Microsoft Windows Server 2012 Micrtosoft System Center Suite Microsoft Hyper-V Veeam Backup & Replication ENTERPRISE EDITION Dell Active System 800 Microsoft Windows Server 2012 Microsoft System Center Suite 2012 Microsoft Hyper-V Veeam Backup & Replication FEATURES

8 TECHNOLOGIES INCLUDED FEATURES Presence & Instant Messaging Telephony (PC to Phone, Phone to Phone, Call forwarding, Call transfer, Roaming) Full audio conferencing capabilities Full video conferencing capabilities Full web conferencing capabilities Voice Mail Complete integration with Office Applications Integration with Skype Dell PowerEdge VRTX Microsoft Lync 2013 Sonus Media Gateways Polycom Handsets Plantronics Wired & Wireless Headsets

9 Lync in a Box Work style nowadays has evolved to be increasingly remote and complex. Organizations at all levels require integrated productivity devices (tools) to enable people to coordinate with one another and communicate better. Lync in a Box incorporates different ways of communication like SMS, audio conference, instant messaging, web conference, telephone calls, s, video conference, and mobile phone calls that are facilitated on single software along within a single device. INTRO

10 CORRESPONDENCE MANAGEMENT PACKAGE Organizations are overwhelmed with many incoming and outgoing information streams in different formats varying from paper documents, s, form-based documents, and electronic documents. Exceed Gulf has developed an end to end correspondence enterprise document management solution which offers a single entry point that enables employees to archive, manage, capture, and track physical and electronic documents existing across the organization. INTRO

11 Provide full Enterprise Document Management Capabilities Fast production level with special capture extract capabilities such as barcode, checked boxes, hand written words etc. Customizable capture process to support every business requirement through various plug-and-play modules Auto forms generation for business application support Web based designer for quick forms customization Design once and publish to diverse mediums Transform workflows into business application Online and offline interaction with key business processes Leverage various cloud services TECHNOLOGIES INCLUDED Microsoft SharePoint Server 2013 Kofax Capture & Mobile Nintex Workflows & Forms FEATURES

12 Human Resources Package The human resource division serves as the foundation of any good organization. EXCEED was able to develop a dynamic human resource system that was aimed at enhancing the use of technology in the whole department through automation. The developed system meets the demands of organizational activities like labor law compliance enforcement, cultural synergy, leadership, assessment, attraction, selection and training. INTRODUCTION

13 FEATURES Employee directory Human resource activity automation Leave automation (Annual, Maternity, Sick, Emergency...) Contract / Visa renewal and notification Attendance Management Payroll reports generation Performance Review Self-service portal enabling employees to manage their own records and inquiries Flexible and user friendly with customizable interface Accessible from any medium such as PC, Tabs, Mobile, etc Native integration with Office 365 Microsoft CRM 2013 SharePoint 2013* TECHNOLOGIES INCLUDED

14 RECRUITMENT PACKAGE Any successful organization will tell you that when a company is in the process of finding new employees, recruitment is the process that is engaged and unfortunately difficulty is met in this process besides it being a costly activity. However, Exceed is better prepared to help you face this challenge as it has in place a recruitment system that is automated so as to counter the costs and efforts which are incurred. The automated system is also meant to reduce the difficulty in the recruitment process. INTRO

15 Facilitate the opening, editing and closing of jobs opportunities Automate the process of updating and posting new job opening into the company website Automate the new job opening notification process to partner recruitment agencies and media Enable candidate online registration and job application Automate the filtering and assessment of available online applicants per opening Archive all acceptable candidates resume for future opening Perform important on boarding tasks such as: Send Job Offer Send requirement list for visa and employment offer issuance Send reminders and notification Update candidate status to employee and transfer his active record to HR System TECHNOLOGIES INCLUDED Microsoft CRM 2013 SharePoint 2013* FEATURES

16 Human Resources Package The human resource division serves as the foundation of any good organization. EXCEED was able to develop a dynamic human resource system that was aimed at enhancing the use of technology in the whole department through automation. The developed system meets the demands of organizational activities like labor law compliance enforcement, cultural synergy, leadership, assessment, attraction, selection and training. INTRODUCTION

17 FEATURES Employee directory Human resource activity automation Leave automation (Annual, Maternity, Sick, Emergency...) Contract / Visa renewal and notification Attendance Management Payroll reports generation Performance Review Self-service portal enabling employees to manage their own records and inquiries Flexible and user friendly with customizable interface Accessible from any medium such as PC, Tabs, Mobile, etc Native integration with Office 365 Org Breakthrough ASP.Net Windows server 2008/2012 SQL Server 2012 TECHNOLOGIES INCLUDED

18 PERFORMANCE MANAGEMENT PACKAGE The desire to achieve success in any given company is an open objective and it needs determined and dedicated employees to make this a reality. One key factor to being a successful organization is Performance Management. Exceed provides a Performance Management Package which is best suited to help clients in the management of their employees in terms of performance. Professional management of employees is crucial as it impacts the performance of an organization as a whole and maintains organizational growth. INTRO

19 TECHNOLOGIES INCLUDED Help build and automate short and long term plans Identify the performance of the organization at anytime Measure employees performance and appraise their performance Provide daily detailed performance report Divide the organization into Management Levels Create and distribute objectives, initiatives and project based on employee objectives Org Breakthrough ASP.Net Windows server 2008/2012 SQL Server 2012 FEATURES

20 TECHNOLOGIES INCLUDED FEATURES Advanced form-building feature. Powerful reporting and analysis. Highly scalable and dependable. Survey invitation and reminders. Publish reports online. Include images Predefine Users security level Export data for external analysis. Integrates with any application. Microsoft CRM 2011 Microsoft SQL Server 2012 SharePoint 2013

21 Survey Management Package The attainment of relevant information by an organization is one of the most important contributors to the success of a business. The right information can greatly help an organization to make informed judgment and decisions whereas the acquisition and maintenance of new and existing business customers through the development of winning strategies. The Survey Management Solution at Exceed enables all business people to create, share and analyze important surveys that are significant to an organization. In addition, it serves to benchmark and prioritize actions by staying up to date and getting hold of the right target population. INTRO

22 REPORTING CENTER PACKAGE For an organization to provide relevant market information to its employees and to make good and informed decisions, use sound business strategies, it needs to be able to collect and disseminate the right information Thus, EXCEED IT Services has partnered with Microsoft and QlikView to develop a complete reporting solution package. INTRO

23 TECHNOLOGIES INCLUDED Dell PowerEdge VRTX SQL Server 2012 QlikView for Business Discovery Platforms Consolidate all of your data in one data repository Easily visualize data with engaging state of the art graphics Collaborate with colleagues and management on reporting and data analysis in realtime Self-Service BI with no need to go back to IT or business analysts for new queries or reports Search all your data from one location Ability to use it on any mobile devices, tablets and Personal Computers FEATURES

24 Internet Website & E-Services Package Technology is moving fast. This results in customers exerting more pressure on companies and government entities to offer them better and more transparent services. Companies find themselves under more pressure than ever before to look for web-based solutions and build a web presence that will see them maintain their professionalism and enhance their e-services. The exerted pressure has also made companies to move fast so as to catch up with the fast changing world and make their services fast, secure and responsive in order to hand their customers satisfaction and other benefits. INTRODUCTION

25 FEATURES Full fledge professional website Fully customizable & branded to portray your corporate image Strong workflow engine manageability that empowers e-services State of the art real time reporting module Full website manageability from a single platform Simple end users accessibility to update website content Search Engine Optimization built into the platform Access an application market filled with new capabilities Microsoft SharePoint 2013 Nintex Forms & Workflows QlikView TECHNOLOGIES INCLUDED

26 TECHNOLOGIES INCLUDED FEATURES Receive calls anytime and anywhere on landline, mobile phone, internet portals, etc Automate and systemize ticket handling (creation, delegation, tracking, escalation and closure) Provide management s complete oversight on all calls progress and agents service quality Provide strong statistics on call counts/metrics, duration, callers and ensure response time adequacy Microsoft Lync 2013 AltigenMaxACD for Lync 2013 Microsoft CRM 2011 Windows8/Phone f8 Applications Polycom Phones Jabra Headsets

27 Digital Call Center Package Swift and efficient support of customers improves their loyalty and guarantees their retention. This aspect is driving organizations to enable user experiences on all their customers. However, the growth of companies puts them at risk of losing their customer touch. In spite of this, Exceed Gulf was able to develop a simplified customer centric digital call center solution which is based on Microsoft technologies and certified hardware products. The technology is able to receive incoming requests, automates them, tracks and allows for their timely responses. INTRO

28 Desktop virtualization is a proven method for delivering a rich computing experience from centralized data centers. In desktop virtualization, the desktop operating system, user applications, user preferences, and data are decoupled from client devices to simplify desktop management and make IT more efficient and flexible. This method of end-user computing streamlines the delivery of desktops to multiple devices, improves operational efficiency and security, and ultimately enhances end-user productivity. Virtual Desktop Infrastructure However the cost of rolling out Enterprise-level VDI solutions and their complexity have been barriers to fully adopting this module. Dell, Microsoft & Exceed have worked together to solve this problem and provide a pre-built, pre-configured, pre-tested solution based on best practices to ensure efficient solutions. INTRODUCTION

29 FEATURES A high end scalable and agile hardware offering able to provide up to 512 compute processors, 4 TB of RAM and up to 46 TB of storage Enable true Bring Your Own Device by using any device to connect to your infrastructure (IOS, Android, Mac, Linux, Java, Windows) Deploy virtual desktop environments of any size in minutes Automate virtual desktop machine provisioning, administration, monitoring and reporting all in real time. Easily patch, update and distribute applications to users Intuitive user management capabilities to ensure administrators can easily get new employees up and running in no time Dell Active System Manager 800 Quest vworkspace Microsoft Hyper-V TECHNOLOGIES INCLUDED

30 Abu Dhabi - UAE t: +971 (02) Dubai - UAE t: +971 (04) Muscat - Oman t: +968 (24) Manama - Bahrain t: +973 (1) f: +971 (02) P.O. Box 3288 f: +971 (04) P.O. Box f: +968 (24) P.O. Box 1581-PC:111 f: +973 (1) P.O. Box Baghdad - Iraq t: +964 (1) Amman - Jordan t: Doha - Qatar t: Córdoba Argentina t: f: +964 (1) f: f: P.O. Box f: PO Box: CC 44 - CP / info@exceedgulf.com