Cordys Overview. June 2010

Transcription

1 Cordys Overview June 2010

2 Cordys history 1978 Cordys founded Enterprise Platform CPF launch Google Cloud 2010 Packaged Applications VC Product Development Lighthouse Customers Go to market Partner focus Global Roll-out Cordys Europe (aka SAP Netweaver) Cordys America Silicon Valley, California Chicago, Illinois Grand Rapids, Michigan Benelux Germany United Kingdom Cordys Asia Hyderabad, India Mumbai, India Cordys China Beijing Shanghai 30+ years of experience in enterprise S/W Highly experienced group of key architects Software factory with 300+ people most in India 600 employees 2

3 Today s economy is posing serious challenges Are you able improve your business operations fast enough to gain sustainable competitive advantage? Are you able to quickly leverage opportunities from mergers and acquisitions by unlocking data, applications and processes from disparate systems across your organization? Can you optimize customer support and increase satisfaction with the right mix of self service capabilities and assistance by your subject matter experts? 5 Can you support new product introduction at the same pace your sales and marketing team is asking? How long does it take you to fulfill the needs of regulatoryand compliance standards? Are you able to do all of the above at the same time?

4 Key is to accelerate Time to Value in response to business demand Strategy layer 1-2 years Organization layer 3-6 months Business Operations Platform To sync different change cycles Software layer 6-10 years Infrastructure layer 6-10 years 4

5 Cordys Mission Statement We help our customers to improve their business operations with world-class, process oriented software which allows them to change and innovate the way they do business with greater speed and flexibility 5

6 Time to value is what market leaders achieve using Cordys Energy & Utilities Communications & Media Insurance Ertan HydroPower Orchestration over Hydropower Plants Commercial Orchestration Back-office integration Smart Metering Process Automation (26,000 users) Online insurance Energy Grid Processes Network Outage Prevention Claims handling Energy Trade Processes Energy Retail Processes Energy Process Marketplace Logistics Services Load Bid Application Break Bulk logistics Commercial Orchestration Commercial Orchestration Data center automation Cloud Marketplace Media Workflow Solution Process Automation Load planning & Optim. Automate Mortgage Processes Income insurance process automation Car - Insurance Claims Agent network Emergency center Process Automation Supplier Contact Center 7

7 Time to value is what market leaders achieve using Cordys Manufacturing Extending ERP and SCM Applications Mid-office automation Strategic Planning New Customer Acquisition Process Automation Process Automation Collaborative Engineering Organizational Changes Logistics & Customer care Process Automation Extending Existing IT Infrastructure Banking & Financial Services Process Automation Cloud based Global Receivables Solutions Online Banking Portal Payment Processing Payment Processing Process Automation Online Banking Portal Listed Companies Application Financial consolidation Process automation Secure Web-based Procurement Continuous process impr. ISV / OEM / BPO Business transformation BPO Solutions Business transformation Composite Applications Platform as a Service Smart Metering Game changers Customs process mngt. 8

8 Break through the stovepipes and get to orchestration Disparate UI s and monitoring mechanisms Cloud Provisioning MashApps Composer MashApps Marketplace Business Operations Platform (BOP) Fragmented Business Processes and Platform Composite Applications Composite Application Framework (CAF) Business Process Suite (BPMS) User Interfaces Case Rules Business Activity Monitoring Inflexible Application Integration Enterprise Service Bus Service Oriented Architecture (SOA) Grid Business Services Master Data R/3 ERP CRM Legacy App s SCM PLM Etc. 23 ERP CRM Legacy SCM PLM 8

9 IT Business Apply mass customization concept to deliver value to business Generic Components Dynamic Business Applications Software as a Service Customize logic to project Generic logic to Database Specific Components Vanilla ERP Customized 4GL one-off culture culture of re-use

10 Cordys offering: 1 Single Platform - 2 Propositions 3 Pillars Customers Managers Staff Suppliers Cloud Provisioning MashApps Composer MashApps Marketplace Composite Application Framework Composite Application Business Operations Platform User Interfaces Business Process Suite Business Process Case Rules Business Activity Monitoring Service Oriented Architecture Enterprise Service Bus Business Services Master Data Corporate & Cloud Applications, Services and Data

11 Cordys takes closed-loop approach to Improve Business Operations Qualify & Analyze Implementation methodology based on standards and best practices: Run & Monitor Cordys Closed-Loop Business Design & Model Fast Solution Delivery Aligning Business and IT Operations Improvement Continuous process improvement Develop & Deploy Based on Lean Six Sigma and SCRUM 11

12 Both Business and IT benefit from Cordys approach Cordys IT Benefits Business Benefits Single Platform True business and IT collaboration Support for any type of process Full SaaS, multi-tenant Easy to implement, higher productivity, delivers fast results Act as a partner for the business Quickly model complex, hybrid business processes Exploit on premise and SaaS assets in hybrid model Faster time to value, greater flexibility More responsive to business demands, direct influence on results Empowering the knowledge worker, higher productivity, full transparency More visible, Anytime, anyone, anywhere, any process Beyond BPM Integration, BPMS and Composite Application Development in one Collaborative Workspace Business Operations Platform for continuous process improvement and business transformation 12

13 Cordys view on market development

14 14 Global business market is undergoing major change

15 The emerging Web 3.0 will cause a tectonic shift in computing Mobility Video Virtualization Web 3.0 any media anywhere 42 Web 2.0 any device Source: Cisco, Alok Batra Wikis, Blogs, Mashups Web Browser,

16 This will lead to new era in computing Characteristics Empowered User Command & Control Real time intelligence Sense & Respond Borderless Enterprise Connect & Collaborate Results The mobile becomes the computer Explosion of traffic and demand for process support and provisioning Balance corporate IT and empowered user needs Hybrid model of on-premise and cloud Value Engineering beyond the 4 walls of the enterprise 16

17 Business Process support is key in this new era Convergence Intergration centric & Human Centric, Structured & Unstructured Composition Composition will change the game for software development Collaboration Business & IT Alignment, Knowledge workers Closed loop process improvement Lean SixSigma initiatives, continuous process improvement, business transformation Cloud Enabling Business Process Outsourcing, Business Process as a Service, Office in the cloud, Hybrid models 17

18 New players are shaping the cloud market, Cordys bridges On premise Cloud Collabor ation Mash-Up Applications Composite Applications Cloud Provisioning MashApps Composer Business Operations Platform (BOP) Composite Application Framework (CAF) MashApps Marketplace User Interfaces Business Process Suite (BPMS) BPM Business Process Enterprise Service Bus Case Rules Service Oriented Architecture (SOA) Grid Business Services Master Data Business Activity Monitoring Applications Platform 22

19 Multi-Tenant Cloud Provisioning MashApps Composer MashApps Marketplace Business Operations Platform (BOP) Composite Applications Business Process Composite Application Framework (CAF) User Interfaces Business Process Suite (BPMS) Case Rules Business Activity Monitoring Service Delivery Infrastructure egress network Resources Enterprise Service Bus Service Oriented Architecture (SOA) Grid Business Services Master Data Applications Users Systems Services Data ingress 23 ERP CRM Legacy SCM PLM

20 and Cordys received Process Solution Award from GFO (gesellschaft fur organisation e.v.) Copyright Siemens AG All rights reserved.

21 Business case Customer satisfaction is one of the most important business objectives of Siemens Healthcare and therefore all customer-related business processes are critical success factors With its ERP system Siemens Healthcare had reached reliability levels in order management as high as 98,5 %. However, the remaining 1,5 % caused unacceptable levels in customer satisfaction. After thorough analysis a number of business processes were identified as playing a key role in improving customer satisfaction: Spare Parts Escalation Return Time Extension Returns Clarification Customer Feedback Processing Remote Update Handling Change Request Enhanced Productivity Services These processes, which partly interact with each other, frequently spanning disparate departments, systems and countries, are highly complex

22 Solution The core business processes at Siemens Healthcare are implemented in IT Systems, many of them in SAP. Most support processes are handled with fax, , paper and telephone. Neither the ERP process implementation nor a custom-built solution could compete with the low cost and flexibility of the Cordys BOP, especially with regard to the integration of human-interactive processes with systems. Besides the end-to-end automation and optimization of business processes and integration of systems, the Cordys BOP also provides the tools for continuous process improvement in order to maintain Siemens high levels of customer satisfaction and high quality standards throughout the global logistics network.

23 Business benefits for Siemens The implementation of the Cordys BOP at Siemens Healthcare had one key strategic objective: Increase customer satisfaction. This goal has been met by: Reaching almost 100 percent reliability in order management and customer services; Reduction of 50% in delivery times by reducing time-consuming manual work A more proactive attitude from customer service employees; Improved management reporting; Faster traceability of problems Improved user experience. And as extra: Increased employee satisfaction Increased efficiency and transparency Cost reduction and compliance for the FDA Part 11