Why Outsource Your Workforce Management Program

Transcription

1 Why Outsource Your Workforce Management Program Real stories of Transformation Informatica Jake Agbayani Senior Strategic Sourcing Manager FIS Global David Hackney Director of Global Supply Chain Whitepaper sponsored by: Geometric Results, Inc. sig.org/summit

2 Why Outsource Your Workforce Management Program; Real stories of Transformation Geometric Results Inc. Informatics FIS Global

3 Presenters Jake Agbayani Informatica David Hackney FIS Global Moderator Jay Lash, Compass Rose Advisory, LLC 3

4 Agenda Guidelines are for buyers considering a centrally managed solution Transformation readiness Building a business case for an MSP Benchmarks that buyers can use to measure their program s scope and quality of service Success Stories of Transformation 4

5 Definitions Contingent Workforce all non-employees engage to work at the company; Agency Temps, Freelancers, Consultants, Workers on an SOW Vendor Management System (VMS) the technology used to manage CW and the suppliers Managed Services Provider a third party responsible for all activity involved in the CWP; worker fulfillment, billing and payments, supplier contracts and compliance (to name a few) 5

6 Is Outsourcing Right for You? Guideline to establish before you begin your Transformation journey: Centralized - Can you bring all procurement under a single department or provider? Automated - Can you automate the process through technology Answer these questions: Where are my workers? How many do we have in a given location? What vendors are we using? Is what they are charging competitive? Are we compliant with local/national laws and company policies? Do we managing overtime and expenses properly? 6

7 Question 1 Who has a Centrally Managed Contingent Workforce Program? Who has some form of technology (like a VMS or Services Procurement Platform) to manage this Workforce? Who does this without the help of a third party MSP? 7

8 Key Value Propositions for Outsourcing Non-Core functions are better handled by dedicated Experts Expert Resources not available in-house Leverage Spend for Cost Savings Comprehensive Supplier Management Governance and Compliance 8

9 About Us Informatica helps you make data ready for use in any way possible, so you can put truly great data at the center of everything you do. Big Data, Cloud and Data Integration Data Quality and Security ipaas 9

10 Key Business Drivers Gen Gen (Q4) Payroll Contractors Benchmark Rates Legal compliance Spend Visibility Scale Globally Manage SOW Constraint: No incremental Funding + No incremental Resources 10

11 Common Challenges Contingent Workforce 11

12 The FIS Global Story: Employs approximately 55,000 people with global revenues of $10B The world s largest global provider dedicated to banking and payments technologies (FINTECH) Serves more than 20,000 clients in over 140 countries Powers billions of transactions that move in excess of $9 trillion across the globe annually Standard and Poor s (S&P)

13 Managed SOW Objectives Immediate and long term cost reduction Increased visibility and understanding of market conditions/pricing Reduce supplier census globally Support of multiple currencies Increase business intelligence relating to contractor services Better Supplier Management collaboration with Business Units Reduce risk and improve compliance Gain efficiencies through process optimization and automation Reduce cycle time and rework Manage use of long term contractors & reduce co-employment risk Improve supplier financial and delivery performance Improve reporting and forecasting capabilities Utilize internal groups when available

14 The FIS Global Story: FIS Environment Prior to SOW MSP/VMS Outsource Manual processes with limited visibility (and system support) into: SOW creation and approval (disparate process, incongruent with budget allocation) SOW milestone and hour tracking capability enabling scope creep Inability to tracking supplier obligations and commitments Enterprise wide demand forecasting Limited ability to measure and enforce policies and compliance Inconsistent payment terms and invoicing methods Lacking pre-established life-cycle discounting of service consummated at the time of initial large buy Limited opportunities to compete engagements Insufficient audit capability Limited ability to benchmark by business and across the enterprise Ad Hoc and manual RFx process Limited spend analytic capability Difficult for internal resource groups to engage on opportunities

15 SOW Service Lifecycle Delineation Mission Statement Implement a comprehensive supplier management system to manage the entire lifecycle of FIS projectbased initiatives with complete transparency, visibility and tracking of all stages. Provide FIS Business Units with efficient processes and management system that efficiently aligns sourcing with business requirements. Project Delivery, Invoice, & Remittance Project Governance & Reporting (VMS)/(MSP) Project Termination * Admin and resource (VMS) Planview Oracle Workday Beeline Worker Onboard & Provision (VMS)/(MSP) Supplier Mgmt. Vetting & Optimization (MSP) VMS Project Framework Creation (VMS) Project Scoping (VMS) Supplier Sourcing (VMS)/(RFx) SOW Contract Admin (Ariba)

16 16 16 SOW Management Benefits Gaining Visibility & Management into the SOW Lifecycle Business Intelligence Eliminate rogue spending. Consolidate suppliers. Benchmark rates. Negotiate savings, volume, and early pay discounts. Consolidate invoicing. Reduce administrative errors. Customer Relations Execution of BU strategy Stakeholder agreement Resource planning & support Talent lifecycle management Value add consulting Compliance and Risk Tenure conversion Adherence to tax guidelines Effective workforce utilization Classification/Coemployment Balanced scorecard Process Optimization Automation, reuse & templates Back office management SOA flow Process metrics Supply Chain Optimization Accurately targeted suppliers Knowledgebase Actionable metrics Supply chain scenarios Supplier diversity Cost Management Productivity improvements Financial management Rate card compliance Alternative delivery models

17 Questions for our Presenters What Benchmarks do you use to measure your program s success? What advice do you give those just beginning this transformation journey and will need to build a business case at their company? 17

18 Evaluation How-to: Why? Your feedback drives SIG Event content By signing and submitting your evaluation, you are automatically entered into a prize drawing How? Option 1: App 1. Select Schedule 2. Select Schedule by Day 3. Select Day 4. Select Session 5. Scroll to Description 6. Click on the Evaluation link Option 2: Browser 1. Go to 2. Select Session (#02) COMPLETE & SUBMIT EVAL 18

19 Session #02 Why Outsource Your Workforce Management Program Speakers: Jake Agbayani Informatica David Hackney FIS Global Moderator: Jay Lash Compass Rose Advisory, LLC Download the App: bit.ly/sigamelia Tweet: #SIGspring17 19

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