POSITION DESCRIPTION

Transcription

1 POSITION DESCRIPTION POSITION DETAILS: TITLE: Operations Team Leader (ACH) REPORTS TO: CSSD Manager LOCATION: Auckland City Hospital AUTHORISED BY: Perioperative Directorate DATE: April 2018 PRIMARY FUNCTION: Responsible for the operational management, production, planning, coordination and supervision for all RMD processing activities as well as teams and stakeholders across all areas of CSSD at Auckland City Hospital. This includes developing the workplace culture to grow employee engagement, contributing to improving the operational systems, supporting quality & functional excellence and also assisting the CSSD Manager in accomplishing strategic and operational objectives. KEY ACCOUNTABILITIES Key Result Area Expected Outcomes/Performance Indicators Leadership Provides Leadership to the CSSD team at Auckland City Hospital, ensuring that the systems, processes and workplace culture supports the delivery of the daily operations, production volumes & the timely delivery of sterile products to operating rooms and other stakeholders Creates an environment and culture of trust and respect within the ACH CSSD team, including managing and resolving issues raised by staff and stakeholders Identifies and ensures that key performance indicators including measures of quality, safety, other outcomes of sterile processing practice and practice needs are met Understands the basic protocols of the CSSD Tracking System and using this as a management tool Establishes and audits clear standards of practice/protocols/policies to ensure that practice is safe and meets CSSD operating procedures and that staff are clear on the application and adherence to these polices Articulates and drives operational direction and goals for the service/s and ensures that these are communicated in team meetings as well as reflected in team and individual plans Operational Identifies key performance indicators and service goals and ensures these are Management proactively managed and consistently met. Ensures measures of quality, health & safety, are in place and being met Troubleshoots problems concerning processes, equipment, supplies and instrumentation ensuring appropriate stakeholder management and records are maintained and liaising with service providers In conjunction with the CSSD Manager, is responsible for production and planning for the Auckland City Hospital site and area Ensures excellent customer service is provided to all users of the CSSD in-house processed products and ultimately patients Assists the Lead Coordinators to ensure smooth and effective running of daily staffing operations including but not limited to timecards, rostering, work

2 Resource Planning & Staff Management Overall Delivery Service flow/volume and skill mix Reviews quality concerns & facilitates corrective actions; monitor all nonconformances for corrective action Understands and initiates the recall process where appropriate Monitors and feeds back on the implementation of Infection and Quality Control policies Maintains production/operational metrics tracking & reporting Ensures equipment maintenance and performance requalification schedules are up to date Ensures compliance with CSSD operating procedure manuals Supports and actively encourages staff to identify opportunities for improvement in consultation with their line manager Ensures compliance within the team to Health & Safety requirements Leads and facilitates operational related meetings Promotes cost effectiveness of material utilization & monitors expenditures ensuring expenses is within budget Sets & monitors inventory stock levels of sterilizing supplies and takes corrective action on matters relating to potential inventory shortages or issues that may exist. Leads the recruitment, selection and on-boarding of staff, organizing effective orientation as necessary Actively promoting retention initiatives in order to reduce turnover Ensures direct reports have goals set and had performance reviews annually, addressing any performance and leave issues that arise Liaises with the Educators and ensures Professional Development Programmes are developed and implemented for all direct reports Ensures in-service training & continuing education activities are organised Ensures a preceptorship programme is in place for new hires to ensure training & competencies are met Plans & implements the team s operational planning Assists lead coordinators, shift coordinators & technicians at all levels in achieving educational objectives Supports continuous quality improvement activities and initiative within the service Ensures accuracy of processes in adherence to Quality Management System and proactive in mitigating process risk Understands and adheres to emergency preparedness plans and policies MATTERS WHICH MUST BE REFERRED TO THE MANAGER OF CSSD Any Significant quality, equipment or safety issues Any failure in the delivery of the agreed Department Key Performance Indicators (KPIs) Any emerging factors that could prevent achievement of the service/s objectives or National Health Targets at year end Any emerging factors that could prevent budget achievement at year end Any matter that may affect the reputation of the service/s or Auckland District Health Board AUTHORITIES: THIS POSITION HAS A DELEGATED AUTHORITY AS PER THE POLICY MANUAL DIRECT REPORTS (If applicable):n=70 FTE Area Lead Coordinators x 4 Shift Co-ordinators (up to 10 indirect reports) Sterile Supply Technicians & Trainees (functionally responsible for 56) BUDGET ACCOUNTABILITY (if applicable)

3 Relationships External Internal Committees/Groups Quality Health & Safety Health providers outside ADHB Medical Representatives Equipment Suppliers Training Agencies NZSSA Taylors Maintenance Contractors Health Alliance Manager Theatre staff He Kamaka Oranga Other Team Leaders/CN s/educators Other ADHB Operating Units Building Programme Staff Allied Health Staff Medical Staff Professional Advisors Clients / Customers / Patients Quality, Infection and Occupational Health Services Person Specification Education & Essential Qualifications Professional Tertiary Education e.g. Management Diploma or equivalent Or Relevant clinical qualification e.g. nursing/medical/allied health Desired Bachelor s degree with exposure in Operating Room functions; knowledge on surgical instrumentation Or NZSSA Certification Level 5 Registered with NZSSA Active member of NZSSA Experience/Knowle dge Special Clinical Competencies At least 5 years experience in a sterile production environment OR in an equivalent production environment such as manufacturing or supply chain Management Training Experience in development of KPI s, measurement tools and monitoring performance Experience in Operational Management, Budget Management and preparation and in human resource management. Experience in managing a large team Previous experience with regulatory compliance Ability to use standard software applications (Ms Office, Excel, Outlook) Operating Theatre experience with a wide knowledge of instrumentation At least 3 years CSSD experience Skilled in all function areas of Sterile Supply Services Knowledge of mechanical operation of various types of sterilising equipment Proficient knowledge of decontamination & sterilization of reusable medical devices Knowledge of the AS/NZS 4187:2003 standard, the quality standard for sterile supplies Experience in development of quality systems and processes, process improvement and management of change, related to people and technology Understands ISO Quality Management Systems

4 Personal Characteristics Strong analytical, numeracy, planning and implementation skills A team player with the ability to motivate and coach people Ability to think through issues and identify solutions. A high level of commercial acumen Strong relationship skills Ability to influence and support change Strong interpersonal and communication skills Enthusiastic personality Resourceful and resilient; able to cope under pressure. Ability to resolve conflict The ability to challenge and question the status quo (i.e. processes and systems) and facilitate the development of innovative and workable performance improvements Sets the highest ethical and professional standards and leads by example in all interactions. Outcome/solution focussed A commitment to their own professional development Critical Competencies COMPETENCY Operational Management Ability to Learn DESCRIPTION Attention to detail and accuracy Accepts new ideas; assimilates new information; applies that which is being learned. Collaboration Working effectively with others in the organisation outside the line of formal authority. Individual Leadership (Empowerment) Creating a sense of ownership of job or tasks by providing clear expectations, control of resources, responsibility and coaching; offering assistance without removing responsibility. Influence Using appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement; modifying behaviour to accommodate tasks, situations, and individuals involved. Innovation Generating creative solutions to work situations; trying different and novel ways to deal with problems and opportunities. Judgement Committing to an action after developing alternate courses of action that are based on logical assumptions and factual information and take into consideration resources, constraints and ADHB's values. Quality Performance Improvement Focus Understanding of quality management principles and practices. Identifying conditions that might affect the quality of a product or service. Constantly striving to do things better whilst focusing on the quality of service, delivery and job activity. Team Work (Cooperation) Active participation in, and facilitation of, team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of one's behaviour on others. Tenacity Staying with a position or plan of action until the desired objective is achieved or is no longer reasonably attainable. Planning & Organising Establishing a course of action for self or others to accomplish work goals, appointments and activities; planning proper assignments of personnel and appropriate allocation of resources. Values Diversity Understand the significance of the Treaty of Waitangi Display cultural sensitivity and values diversity Displays a willingness to work positively to improve opportunities for Maori Appreciate insights and ideas of all individuals and works effectively with these differences

5 WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require