Qualification details

Transcription

1 Qualification details Title New Zealand Certificate in Rail Operations (Train Manager) (Level 3) Version 1 Qualification type Certificate Level 3 Credits 45 NZSCED Engineering and Related Technologies > Other Engineering and Related Technologies > Rail Operations Qualification developer Competenz Next review December 2020 Approval date July 2015 Strategic purpose statement The purpose of this qualification is to provide the New Zealand Passenger Rail industry with people who have the skills and knowledge required to work as a train manager and deliver safe and efficient customer services to people travelling on the rail network. The qualification is intended for people wishing to enter the passenger rail industry or people already working in the industry who wish to move into a train manager role. Graduates will be capable of working under limited supervision to carry out the duties of a train manager on board passenger trains operating on the New Zealand rail network. Outcome Statement Graduate profile Education pathway Graduates will be able to: - Apply knowledge of the rail environment and safety procedures to maintain the safety of passengers and persons working on or near the train. - Provide passengers with the information and assistance they require to complete their intended journey. - Operate communication equipment, train and network equipment to ensure service performance expectations are met. - Respond to emergencies and maintain the security of all people, trains and equipment on the rail network. There are no specific higher level qualifications for passenger services roles in this sector, however graduates of this qualification who are accepted by a rail operator as a trainee driver can progress to the: - New Zealand Certificate in Rail Operations (Train Driver) (Level 4) with strands in Electric Multiple Units, and Qualification Reference 2885 Page 1 of 5

2 Locomotive [Ref: 2886] Graduates can also consider further qualifications in customer service, hospitality or frontline management. Employment pathway Graduates of this qualification are equipped to work as train managers on-board passenger trains operating on the New Zealand rail network. On completion of additional relevant training, graduates could move to train driving or to other roles in tourism, other transport related industries or frontline management. Qualification specifications Qualification award Evidence requirements for assuring consistency Minimum standard of achievement and standards for grade endorsements This qualification can be awarded by an organisation which has an approved programme of study, or industry training programme leading to the qualification. The certificate will display the logo of the NZQF and may display the name and/or logo of the awarding body. All Tertiary Education Organisations (TEOs) either arranging training or delivering programmes that lead to the award of the qualification are required to participate in a consistency process scheduled by NZQA. This will involve reviewing evidence associated with graduate s achievement of outcomes, and agreeing acceptable thresholds for qualification outcome achievement and areas for improvement. To demonstrate how graduates are achieving the qualification graduate profile outcomes, TEOs are required to produce their own evidence in a high level report. Evidence will include the following: - Employer surveys to determine if graduates of the qualification meet graduate profile outcomes - Evidence of effective processes to ensure programmes continue to meet current industry needs - A range of workplace evidence demonstrating that graduates meet the graduate profile outcomes - Any other relevant evidence as appropriate Further information can be found on the NZQA website. Achievement of all outcomes. There are no grade endorsements for this qualification. Other requirements for the qualification (including regulatory body or legislative requirements) Qualification Reference 2885 Page 2 of 5

3 General conditions for the programme leading to the qualification General conditions for programme TEOs arranging training or delivering programmes towards this qualification must ensure that the training arranged and programmes of learning delivered, are kept up-to-date with regard to amendments to, and replacements of relevant legislation and regulations. Current legislation and regulations can be accessed at Conditions relating to the Graduate profile Qualification outcomes 1 Apply knowledge of the rail environment and safety procedures to maintain the safety of passengers and persons working on or near the train Conditions Knowledge of the rail operating environment, includes: - Staff roles and responsibilities - Rail terms and acronyms - Rolling stock types - Common hazards - Operator rules and regulations Programmes must also include coverage of the following topics: The application of generic workplace health and safety principles and legislation to operating in the rail environment - Risk identification and management - Safety in the rail corridor - Operator Standard Operating Procedures (SOPs) and reporting - Provision of basic first aid Managing factors affecting personal performance - Health, nutrition and hydration - Sleep and fatigue - Managing the effects of shift work - Stress, alcohol and drugs - Teamwork (including communication) - Understanding own capabilities and limitations 2 Provide passengers with the information and assistance they require to complete their intended journey Programmes must cover the skills and knowledge required to establish and maintain positive customer service interactions, - Knowledge of routes and timetables Qualification Reference 2885 Page 3 of 5

4 - Other relevant transport and tourist information - Fares and payment options - Rail services for special events - Assisting passengers with specific needs - Managing customer complaints 3 Operate communication equipment, train and network equipment to ensure service performance expectations are met Credits: 15 4 Respond to emergencies and maintain the security of all people, trains and equipment on the rail network Programmes must cover the skills required to operate equipment and ensure the safe and efficient delivery of the service, Operation of communication systems used on the rail network - Radio and/or phone - PA Systems - Signals Operation of the train, - Standard operating procedures - Operation of carriages and associated equipment - Operation of crowded trains - Managing the service to meet performance expectations Operation of network equipment, - Giving right of way - Reading signalling and interlocking (S&I) diagrams - Operating points manually - Deploying detonators Programmes must include coverage of the following topics: Standard operating procedures for dealing with common emergencies, - Fatalities - Collisions - Natural disasters - Tunnel evacuations - Use of fire extinguishers - Overview of the Co-ordinated Incident Management System (CIMS) - Working with emergency services - Assisting with platform and station evacuations Maintenance of security on the network, - Basic security requirements Qualification Reference 2885 Page 4 of 5

5 - Preventing and dealing with theft - Identifying potential threats (hot or not) - Responses to terrorism alerts - Dangerous goods Management of disruptive behaviour, - Preventing uncontrolled evacuation - Difficult customers - Drunk & aggressive customers - De-escalating conflict - Crowd control Transition information Replacement information This qualification replaces the National Certificate in Rail Operations (Passenger Services) (Level 2) with an optional strand in Train Management [Ref: 1682]. The last date for entry into the replaced qualification is 31 December The last date for assessments to take place for the replaced qualification is 31 December It is recommended candidates currently enrolled in a programme leading to the replaced qualification complete their existing programme by 31 December They may, however, choose to transfer into a programme leading to this qualification. It is anticipated that no existing candidates will be disadvantaged by these transition arrangements. However, anyone who feels that they have been disadvantaged may appeal to Competenz at the address below. Appeals will be considered on a case-by-case basis. Competenz, PO Box 9005, Newmarket, Auckland 1149 Qualification Reference 2885 Page 5 of 5