e-government Principles & Framework

Transcription

1 e-government Principles & Framework Col J Jamwal coljjamwal@gmail.com

2 Agenda What is e-government? Why e-government? Issues in e-government 7 Principles of e-government

3 What is e-government? egovernment, is the application of ICTs to enhance the effectiveness of the Legislature, Judiciary or Administration. It can aim to improving governmental efficiency, to changing the relationship between citizen and government, or both.

4 Another definition of e-government.. It is the transformation of government to provide Efficient Convenient & Transparent Services to the Citizens & Businesses through Information & Communication Technologies

5 What do leading nations aim in egov? Interactive Public Services Public Procurement Public Internet Access Points Broadband Connectivity Interoperability Culture & Tourism Secure G2G Communications

6 Is e-gov always based on Internet? The following forms are also e-government Telephone, Fax, Mobile CCTV, Tracking Systems, RFID, Biometrics Smartcards Non-online e-voting TV & Radio-based delivery of public services

7 e-government & e-governance e-government Transformation of Government Modernization of processes & functions Better delivery mechanisms Citizens are recipients e-governance A decisional process Use of ICT for wider participation of citizens Citizens are participants

8 The Issue 40 interactions 8 departments 120 interactions 20 departments 50 interactions 10 departments Farmer Medium Industry Urban Citizen Large Business Can we streamline these interactions? 500+ interactions 100 departments

9 Examples of e-services G2C Employment Services Vehicle Registration Driver s License Passport/Visa School Admission Scholarships e-learning Examination Results Agriculture Land Record Property Registration Marriage Certificates Taxes Utility Services Municipality Services Birth Certificate Health Care Pensions Insurance Health Care Death Certificate

10 Examples of e-services G2B Returns Taxes Permits Compliance Operate Expand Approvals Permissions Close Approvals Compliance Start-up Explore Opportunities Approvals Permissions Registrations Project Profiles Infrastructure State Support

11 Benefits of e-government

12 Benefits to Government Law & Policy-making e-government can be a catalyst for legal reform Wider & faster dissemination of laws Faster & better formulation of policies Better Regulation Registration & Licensing - speedier Taxation better revenues Environmental Regulations better compliance Transportation & Police more transparency More efficient Services to Citizens & Businesses Better Image Cost-cutting Better targeting of benefits Control of corruption

13 Benefits to Business Increased velocity of business E.g Tradenet of Singapore Ease of doing business with Government e-procurement Better Investment climate Transparency

14 Benefits to Citizens Cost and time-savings Certainty in getting services Better quality of life Ease of access of information Added convenience multiple delivery channels Possibility of self-service

15 Benefits to ICT Industry Increase in volume of business Opportunity to partner in National Development PPP Better credentials abroad

16 Seven Principles of e-government

17 Principle # 1 e-government is about Transformation

18 Ingredients of Transformation Department Centric Approach Customer Centric Approach Process Orientation Service Orientation Output-Based Assessment Outcome-based Assessment Departmental View Integrated View

19 Issues in Transformation Degree of Transformation Change Management External motivation Following Best Practice Engaging Consultants Technology as the impetus Solution finding a problem to apply to! Top Management Support Awareness & Communication

20 Principle # 2 e-government requires A Holistic Approach

21 7 Areas of Management Program Management Process Reform Management Knowledge Management Change Management Resource Management Procurement Management Technology Management

22 People Process Technology Resources The Four Pillars of egov e-government

23 6C Model of Implementation Connectivity Capital Capacity 6C Model Content Citizen Interface Cyberlaw

24 Front-end Vs. Backend Internet Backend Systems + BPR Infrastructure People Service Centre Front-end Systems Right balance between Front-end & Backend Foundation Results

25 Issues in adopting a holistic approach Complexity in Project Development Time-taking 5-8% additionality in overall project costs Lack of expertise in adopting holistic approach Lack of patience Lack of appreciation of the need for holistic approach

26 Principle # 3 e-government requires us to overcome A Number of Challenges

27 The Challenges 1 PROCESS Lack of Process Models Status Quo-ism Poor Legal Frameworks Complex Procurement 2 PEOPLE Lack of Political Will Official Apathy Shortage of Champions Lack of Skills in Govt 4 RESOURCES Budget Constraints Disinterest of Pvt Sector Lack Project Mgt Skills 3 TECHNOLGY Lack of Architectures Lack of Standards Poor Communication Infrastructure Hardware-approach

28 People Issues Lack of Skills Skills to Think Big Developing egov Vision, Strategy & Blueprint Developing Capacity Building Plans Skills to Turn the Ignition Key Conceptualization Project Development Abilities to Implement Concept to Completion

29 Principle # 4 e-government needs A Systematic Approach through EGRM

30 Failing to Plan means Planning to Fail!

31 What is an egov Roadmap? A set of comprehensive documents that provide a vision indicate a direction set a pace create a set of methodologies lay down priorities enable resource mobilization facilitate adoption of holistic approach in implementing e-government

32 Access to Legal Information Land Information System epanchayat HRMS Other Projects & Initiatives Mission Projects & Initiatives Data Center Core Projects & Initiatives Workflow GPR Network Capacity Building eproc eseva Financial Information System Kiosks The e-governance Roadmap VISION By 2010, the State will be... Vision STRATEGY STRATEGY Strategy ü Leverage PPP eproc BLUEPRINT BLUEPRINT Workflow Blueprint egov PROGRAM egov ECOSYSTEM Land eproc Pancha yat Agri egov Blueprint PPP GPR LR Training Municip al DC, WAN eseva Police echaupal egov PROGRAM egov ECOSYSTEM Program Ecosystem Land

33 Blueprint of NeGP Road Transport Gram Pts GIS Central Excise e-courts Education National ID India Portal EDI Munici palities Pensions e-posts Police Resource Requirement Over Rs 14,000 cr Size of NeGP Land Records Comrl Taxes Insurance MCA21 Employment Exchanges e-office e-procure Core Policies Gateway Common Service Centres Income Tax Agriculture ebiz Passport Visa Banking Civil Supplies Treasuries Land Regn 20 GOI Depts 30 States / UTs 360 States 500 implementation agencies 2 lakh sites 70,000 man-years of effort

34 Principle # 5 e-government necessitates Change Management

35 What is Change Management? Change Management is about managing people in a changing environment so that business changes are successful and the desired business results are realized.

36 Principle # 6 e-government necessitates Capacity Building

37 Hierarchy of Capacity Needs Leadership & Vision Program Development Program Management Policy Formulation Committing Resources Taking hard decisions Preparing Roadmaps Prioritization Frameworks, Guidelines Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management Project Development Project Management Conceptualization Architecture Definition (RFP, SLA ) Bid Process Management Project Monitoring Quality Assurance

38 Principle # 7 e-government needs Top Level Sponsorship

39 Role of Leadership 1. Becoming Champions of e-government to achieve change of mindset to create an environment for innovation to provide adequate resources 2. Removing Barriers to overcome employee resistance to achieve cross-agency coordination to create confidence in private sector to partner government 3. Taking Hard Decisions to take the risks inherent in e-government to achieve effective Government Process Re-engineering 4. Articulating the needs of citizens & businesses

40 Critical Failure Factors Lack of Stakeholder Involvement, Customer-focus Department-Centric approach Not devoting quality time of Sr Managers Delay in decision-making An Empowered Committee would help Overruns Cost Time Organizational buy-in/ ownership Too much of GPR Too little GPR Lack of Sustainable Business Model Lack of proper Architecture

41 Thank You