Objectives of the Division:

Transcription

1 MEGT APPRENTICESHIP NETWORK PROVIDER DIVISION Objectives of the Division: MEGT is an Apprenticeship Network Provider (ANP) contracted to the Australian Government through the Department of Education and Training (DET) to market and administer Australian Apprenticeship Support Network (AASN) services. MEGT ANP offers a free service to employers and potential and current Australian Apprentices (includes apprentices and trainees) by: providing customised pre-commencement services designed to screen, test, stream and match apprentices (and apprenticeships) to potential employers completing and lodging National Training Contracts with the relevant State/Territory Training Authority determining eligibility for participation and government funding processing where applicable, incentive payments to employers and personal benefits and Trade Support Loans to Australian Apprentices providing advice to employers and Australian Apprentices on relevant training packages monitoring the progress of individual Australian Apprenticeships providing tailored support such as mentoring for Australian Apprentices and employers attending workplaces to provide support prior to and during the Australian Apprenticeship. Complementing AASN services, MEGT ANP is also contracted to deliver Industry Specialist Mentoring for Australian Apprentices (ISMAA). ISMAA services are designed to substantially build upon existing AASN support by increasing the supply of skilled workers in industries undergoing structural or transitional change. The overarching aim of the ISMAA Program is to increase the retention rates of Australian Apprentices (AAs) in the first two years of training and, as a result, improve completion rates. MEGT ANP has contracts to deliver ISMAA services across the Construction (NSW, QLD & VIC), Automotive (NSW & VIC) and Child Care (NSW and QLD) industries. The current contract extends to 31 December Australian Apprentices likely to require intensive support in their first or second year across the contracted industries and regions include: Previously retrenched workers Long-term unemployed Previously not in employment, education or training Mature aged Regional areas. Objectives of the Position: ISMAA Program MEGT ANP currently provides mentoring and pastoral care to Australian Apprentices as part of In-training services under the AASN Contract. ISMAA services will give Australian Apprentices the opportunity to access an intensive and specialist level of assistance through Industry Mentors with a detailed knowledge of their industry by providing regular one-on-one contact. The focus will be on addressing workplace, learning or personal barriers to retention and successful completion of training, which may be as a result of structural or transitional changes within the industry. The ISMAA Program is primarily responsible for working with the Business - Operations to ensure that Key Performance Indicators (KPIs) set via the ISMAA Contract are achieved in all areas. This role will be directly responsible for ensuring the Industry Mentors meet requirements and targets in line with the ISMAA Contract. The role will also be responsible for the preparation and submission of reports and other documentation required under this program. The role requires an experienced operator with a good understanding of the provision of mentoring and the Australian Apprenticeships framework. A self-starter with the ability to lead a team to achieve results will find this a rewarding role. December 2017 Page 1 of 5

2 Relationships: Reports to the Business - Operations. Supervises a team of Industry Mentors. Works closely with the Customer Service (Mentoring Services), Team Leader (In-training Services), Field Operation s in the state/territory, field staff, administration staff and other MEGT staff as required. Maintains a strong relationship with DET staff in the delivery of ISMAA services. May represent MEGT ANP to external stakeholders in order to perform this role. Works closely with program referral partners. Dimension: Division: ANP Employees directly supervised: Up to 20 Agreed outcomes: as per Key Performance Indicators Selection Criteria: Previous experience in managing mentoring services/programs. Ability to lead, motivate and manage a team across multiple locations to achieve results in line with business requirements. Sound decision making skills with the ability to identify solutions, handle complaints, and advise on complex situations. Demonstrated communication and interpersonal skills and the ability to build and maintain relationships. Demonstrated ability to identify skills gaps and deliver coaching and training where required. A demonstrated understanding of the requirements of managing processes and systems. Excellent organisation and time management skills, with an ability to plan and prioritise workloads. Experience in formulating and delivering reports and presentations. Experience in the VET sector and/or knowledge of AASN services would be highly regarded. An understanding of industry trends and structural/transitional change is desirable. Qualifications, Skills and Attributes: Demonstrated mentoring or program management experience with an ability to advise on complex cases. Knowledge of the relevant industry or industries, or the ability to acquire the same. Strong supervisory and leadership skills with the ability to motivate team members to achieve results. Excellent interpersonal and communication skills with the ability to communicate effectively at all levels, including various demographics and social backgrounds. Qualification(s) in a relevant trade applicable to the ISMAA contract would be highly regarded. Ability to display empathy when dealing with Australian Apprentices. Experience in complaints resolution, or the willingness to undertake required training. An understanding of Australian Apprenticeships Support Network framework or ability to acquire the same. Well developed computer skills, including Microsoft Office Suite and social media, with an ability to analyse data and produce reports. Excellent written communication skills including accurate spelling and grammar. An understanding of business practice and relationships within a commercial environment. Well presented with a confident, friendly and professional image. Ability to deliver excellent service through a mature approach utilising tact and diplomacy when interacting with clients and staff. Minimum of two years experience in a supervisory role. A current Driver Licence is mandatory. Duties and Responsibilities: Oversee a team of Industry Mentors to ensure they provide a high-quality service by giving staff direction, ensuring availability of staff to cover absences, assisting staff to improve their performance, identifying training and development needs and providing training where appropriate, resolving conflict and providing advice and assistance to staff. Ensure that the team meets all the performance indicators and timeframes established and complies with the legislative, regulatory requirements and ISMAA program guidelines by supervising staff performance and monitoring performance against the required indicators. December 2017 Page 2 of 5

3 Manage a partial caseload of Australian Apprentices within a local region. Assist the Business - Operations to implement and maintain a nationally consistent approach for ISMAA services and the measurement of performance. Prepare mentoring reports as required under the ISMAA Contract with support as required from the Business - Operations. Identify and ensure staff utilise local/state/national organisations to assist with addressing barriers to completion. Provide reports and information to the Business - Operations as required. Develop methods to identify Australian Apprentices at risk of non-completion in the Construction, Automotive and Child Care industries and implement procedures to manage risk. Develop and implement methods and strategies for attracting eligible Australian Apprentices into the ISMAA Program. Utilise existing networks to ensure information around the value proposition of the ISMAA program is effectively communicated. Respond to complaints pursuant to the ISMAA program. Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of the Department of Education and Training and/or MEGT s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level. Key Performance Indicators: Ensure individual and team operational targets are met: o Meet or exceed ISMAA participant numbers and Individual Mentoring Plan (IMP) monitoring requirements, as outlined in the ISMAA Contract. o Ensure ISMAA contacts are undertaken within timeframes set in Performance Appraisal Development Plans (PADPs). o Ensure KPI targets set in PADPs are achieved. o Ensure outcomes are achieved in line with business requirements, including retention and completion rates. Manage staff and ensure all performance and disciplinary issues are addressed in a professional and timely manner. Ensure compliance with policies, procedures and guidelines, including the accurate and timely recording of information. Maintain an understanding of relevant industries and appropriate organisations for referrals and utilise where necessary. Display behaviours consistent with a leadership role. Achieve specific objectives as set by the Business - Operations. Ensure structured training for new staff is completed within three months of commencement. Health, Safety and Environment (HSE) Responsibilities: All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Police Check / Working with Children: All ANP staff are required to undertake a National Police Check prior to commencing employment. The National Police Check must be renewed every two years as a minimum. A State/Territory Working with Children or Working with Vulnerable People Check is also required by any applicable State/Territory legislation. A clearance to work with children in connection with the delivery of Industry Specialist Mentoring for Australian Apprentices (ISMAA) is mandatory. Diversity: MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results. Privacy Notification: MEGT requires personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act. December 2017 Page 3 of 5

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5 ANP Hierarchical Organisation Chart ISMAA Program Chief Executive Officer ANP General National Operations Business - Operations ISMAA Program Customer Service - Mentoring Services Mentoring Team Leader (In-training) Industry Mentors Customer Service Officers December 2017 Page 5 of 5