VR Summit - Succession Planning for the 21 st Century - One Year Later - Building Competency and Confidence September 7, 2017 Omaha, Nebraska

Transcription

1 VR Summit - Succession Planning for the 21 st Century - One Year Later - Building Competency and Confidence September 7, 2017 Omaha, Nebraska

2 Purpose: Presentation Purpose & Objectives Demonstrate how the VR Supervisor Succession Training Program (SSTP) has helped to improve retention of VR direct service staff and reduce costs of turnover Objectives: Review the design and implementation of Florida VR s succession planning program for critical classes Summarize evaluation methodology for determining program success Review turnover cost data Promote Return on Investment discussion

3 Human Resources Exit Survey Results Low Pay Communication Failure

4 Succession Planning? Less experienced talent in the pipeline Unique public sector positions An aging workforce and influx of millennials Institutional Knowledge High turnover and vacancies People Management Engagement Empowerment Environment New Methods & Dynamic Operational Shifts

5 Staff Investment 31% of Companies Are Increasing Their Professional Development Budget in 2017 Source: USA Today Robert Half Management Resources Survey of 2200 U.S. Chief Financial Officers About Half of Workers Have not been Able to Progress in Their Career Due to a Lack of Skills, Training or Certifications Source: USA Today Wyzant and Recruiter.com survey of 900 U.S. workers.

6 VR Organizational Succession Planning Plan Decide Direction & Focus Do Create Training, Mentoring and Leadership Opportunities Review Review assessments of top talent

7 Succession Training Process Senior Leaders Support Implement Learning Management System Provide Motivation and Support Participants in their Training Progress VR Supervisor Succession Training Program (SSTP): (Pilot) Level 1: Communication & Public Relations Level 2: First Time Supervisor Professional Certification - Congrats Letter from Senior Manager - Level 3: Business Writing & Project Management Level 4: Negotiations & Conflict Resolution - Congrats Letter from Director and Certificate of Completion with Ceremony Presentation - Evaluate Modify Ultimate Goal: Increase VR Supervisor Candidate Pool & Decrease Turnover

8 Work Demonstration Exercise/ After Action Review Work Demonstration Exercises (WDE) Practical application of the online training After Action Review (AAR) discussion of the WDE Engagement exercise to improve communication and rapport with coworkers and staff TRAIN WDE AAR EVAL

9 Florida VRs Leadership Development System VR Training Education Development (TED) Competent & Confident Supervisor Candidate Pool Increased Path to VR Professional Training Programs VR Supervisor Academy VR Supervisor Succession Training Program Path to Certified Public Management & Project Management Professional Training

10 VR Turnover Costs Compared with VR Turnover Costs VR Position Turnover Rate Turnover Rate Assigned FTEs Assigned FTEs Vacancies/ Turnovers Vacancies/ Turnovers SHRM Cost Per FTE Loss SHRM Cost Per FTE Loss FL VR Annual Cost Vacancy & Turnover FL VR Annual Cost Vacancy & Turnover VR Counselor 39% 35% $33,379 $33,379 $1,969,361 $1,568,825 VR Consultant 30% 16% $44,321 $44,321 $930,741 $487,532 VR Supervisor 23% 11% $46,788 $46,788 $655,032 $327,516 VR Technician 21% 22% $29,122 $29,122 $961,026 $1,019,270 Senior VR Counselor 20% 25% $38,382 $38,382 $1,458,516 $1,688,805 Estimated Total Turnover Costs $5,974,676 $5,091,948

11 Turnover Rates 45% VR Turnover Rates Compared with VR Turnover Rates 40% 35% 30% 25% 20% Turnover Rate Turnover Rate 15% 10% 5% 0% VR Counselor VR Consultant VR Supervisor VR Technician Senior VR Counselor

12 100% 90% 80% 70% FL VR Supervisor Succession Training Progress Report 100% 100% 77% 60% 50% 40% 30% 71% 63% 54% 31% 20% 10% 0% 29% 14% 14% Level 1 Completion Rate Level 2 Completion Rate Level 3 Completion Rate Level 4 Completion Rate SSTP Group 3 (14 Participants) SSTP Group 2 (16 Participants) SSTP Group 1 (13 Participants) Training Period January 2017 December 2017 Training Period October 2016 September 2017 Training Period November 2015 August 2017

13 Validated SSTP Program Overall it is a Positive Experience Online Training is Flexible Training is Interesting and Helpful I have already begun utilizing a number of the skills. I definitely feel like I am a more effective mentor and consultant to my teammates. I can see where WDE s would provide a new supervisor a valuable resource in improving communications within their unit.

14 Heather Servais SSTP Graduate Promoted to Provider Liaison Supervisor at FL VR Headquarters Validated SSTP Program Vicky Aguilar 1 st SSTP Graduate Selected to take Certified Public Management Training Leadership Support Continues

15 One Year - Return on Investment Investment Made for Talent Budget: $425 for $6000 of Online Training Time: One Year Program/ Less Than 2 Hours a Week Prepared Talent Competence: 60 Hours of Training = New & Improved Skills Confidence: 8 Work Demonstration Exercises and After Action Reviews = Empowered Employees

16 One Year - Return on Investment Return On Investment Goals Reduced Turnover: 3 - SSTP Participant Promotions to Unit Supervisor 3 - SSTP Participant Promotions to Senior Level Positions Increased Pool of Supervisor Candidates: 30 - First Time Supervisor Professional Certifications 14 - SSTP Graduates 2 - SSTP Graduates selected to attend the new VR Leadership Academy 3 - SSTP Graduates participating in the Florida State University Certified Public Management Certification

17 Lessons Learned Individual Progress is Variable FLSA Requirements WDE & AAR Tracking Implemented Total of 43 Participants Enrolled in Program More Participants Start in January 2018 Concerted Effort to Make Program Fit Into Participants' Work Schedules Less than 2 Hours Per Work Week Monthly Training Progress reports sent to Supervisor/ Mentor and Participants Copies sent to Senior Management

18 SSTP Success Continual participant & leadership feedback Program has become Florida VR s official Supervisor Training program VR SSTP has become a pre-requisite for Florida VR Employees to participate in other professional level training programs Continued Support from Senior management

19 Moving Forward Keep Increasing VR Supervisor Candidate Pool and Help Staff Meet Their Career Goals Improve Accessibility and Other Program Components More in Depth Turnover Analysis For Impacts on Succession Planning Provide Management Support to Create Individualized Training Plans for Performance and Professional Development

20 THANK YOU! Questions & Comments Lucy Mohs, MPA, CPM (850) Fred Wollet, CPM (850)