Senior Member & Volunteer Engagement Manager. Job Description

Transcription

1 Jb Title: Reprt t: Salary: Cntract: Hurs: Hliday: Pensin: Lcatin: Senir Member & Vlunteer Engagement Manager Deputy Directr Glbal Engagement (Eurpe) 35,000 t 40,000 depending n experience. Permanent cntract with tw mnth ntice required n each side. There is a prbatinary perid f three mnths hurs per week. The pattern f hurs may vary accrding t peratinal needs but generally wrk will be carried ut between the hurs f pm. Occasinal internatinal travel wuld be required. 20 days per annum, plus statutry hlidays and when the ffice clses between Christmas and New Year. Cntributry pensin available. Lndn (w/ sme travel t majr events and verseas). 1) ABOUT CASE CASE is a glbal educatin nt-fr-prfit membership assciatin. Our members include ver 3,600 clleges, universities, schls, charities and arts rganisatins in ver 80 cuntries, making it ne f the largest nn-prfit educatin assciatins in the wrld. We supprt ver 85,000 individual educatin prfessinals including thse wrking in marketing, cmmunicatins, fundraising, alumni relatins, cmmunity relatins and advancements services. Headquartered in Washingtn, DC, CASE has ffices in Lndn, Singapre and Mexic City. Vlunteers are the lifebld f CASE and ver 4000 prfessinals vlunteer every year t run educatinal cnferences, institutes and prgrammes t develp the prfessin. Visin Advancing educatin t transfrm lives and sciety. Missin

2 As a catalyst fr advancing educatin wrldwide, we inspire, challenge and equip cmmunities f prfessinals t act effectively and with integrity t champin the success f their institutins. Values We value prfessinal excellence, integrity and respect fr ur cmmunity f vlunteers and staff as partners, stakehlders and leaders. We aspire t be bld, agile and innvative. And we are cmmitted, in all that we d, t be cllabrative, inclusive and embracing f diversity. 2) ABOUT THIS ROLE Purpse The Senir Member & Vlunteer Engagement Manager is a new psitin as a senir clleague in the small and entrepreneurial team in the Lndn ffice f CASE. The psthlder will manage the membership team and be respnsible fr membership grwth, engagement and retentin acrss the Eurpe regin. This will include but is nt limited t the day-t-day management f membership prducts and services, the develpment and delivery f benefits and prgrammes, and the strategy fr acquisitin and retentin f members acrss Eurpe. The pst hlder will line manage tw Member Services Managers, yu will als be part f the glbal membership team and wrk clsely with ther key departments including, research, business develpment, marketing and cmmunicatins and the educatinal prgrammes teams t deliver excellent membership services and prducts. Other key stakehlders will be clleagues in ther CASE reginal ffices, key vlunteers including the Eurpean Advisry Cmmittee, a grup f vlunteers wh help supprt and drive membership in mainland Eurpe. In a small ffice all staff are expected t be invlved in develping, supprting, delivering and driving all CASE business. This rle is a revenue-generating ne and ne measure f success will be incme targets achieved

3 Duties and Respnsibilities MEMBERSHIP STRATEGY T develp and deliver wrk that will facilitate the strategic plan bjective f 50% membership grwth utside the US ver the next 3 years. Grwth target markets include cuntries in Eurpe, arts and cultural institutins and institutins with smaller develpment functins in the UK. Manage the membership acquisitin and retentin plan, with particular emphasis n grwth markets acrss mainland Eurpe T identify new membership markets and develp membership engagement strategies T identify membership retentin strategies alngside the grwth agenda T identify and build relatinships with ptential partners t supprt membership grwth MEMBERSHIP ENGAGEMENT AND SUPPORT: Manage the Eurpean Advisry Cmmittee t ensure they are supprted t deliver their bjectives and actins fr membership engagement, meetings and events Manage the prvisin f the first line f custmer service fr all membership enquiries, with particular emphasis n grwth markets acrss mainland Eurpe Wrking with the membership team, develp and manage a membership stewardship prgramme in rder t imprve retentin t 97% DEVELOP MEMBER SERVICES Enhance CASE Eurpe s membership prducts, prgrammes, resurces and services t the educatinal advancement cmmunity acrss Eurpe Manage the develpment f cntent and engaging vlunteers fr educatinal prgrammes acrss mainland Eurpe. Currently there are tw: the Lwlands and Nrdic cnferences; but these may increase in future years. Yu will wrk clsely with the educatinal prgrammes team fr lgistics and event management, where yur respnsibility is relatinship and cntent management. Manage and Crdinate all membership marketing and cmmunicatins, in liaisn with marketing and cmmunicatins staff, with a fcus n grwth markets fr Eurpe Wrking with the membership team (including Research Manager), establish and maintain effective wrking relatinships with members and stakehlders, including, but nt limited t, vlunteer members leading n benchmarking and research prjects Research and maintain knwledge f legislatin and best practices relevant t educatinal advancement acrss Eurpe

4 Research and develp pprtunities fr funding and member-related prjects t enhance educatinal advancement in Eurpe Any ther duties as assigned by the Deputy Directr VOLUNTEER ENGAGEMENT Develp a vlunteer engagement plan and prcess fr CASE Eurpe and t wrk with ther regins n vlunteer engagement. Build a prtfli f vlunteers t help supprt CASE deliverables. Identify and apprach vlunteers fr varius cmmittees, educatinal prgrammes, research and ther areas acrss the rganisatin DATA, BUDGETS & REPORTING: Manage the prductin f the quarterly reprting n membership figures t the trustees, with the assistance f the membership team T manage team targets, member fees and budgets in relatin t membership 3) PERSON SPECIFICATION Essential Qualificatins & Experience Educated t degree level Experience in a membership, vlunteer management, r supprter/alumni engagement rle Evidence f business develpment and/r marketing experience t deliver against incme and/r numerical targets at a team level and independently. Evidence f managing a team, budgets and targets Excellent relatinship-building and member services skills, demnstrating evidence f wrking with and develping pprtunities fr vlunteer, supprter and/r member engagement. Evidence f prfessinal membership/client-service experience. Evidence f initiative t slve prblems and turn ideas int actin. Strng rganisatinal skills and the ability t wrk t tight deadlines. Excellent time management and priritizatin skills with ability t be a self-starter and manage multiple prjects. Excellent ral and written cmmunicatin skills. Ability t understand and wrk with peple f a variety f different cultures. High cmfrt level with IT systems and gd wrking knwledge f Micrsft Office Suite (including Access), Outlk and Database Management. Strng eye fr detail and cncern fr accuracy. Desirable Skills Fluency and cmpetency in writing in ther Eurpean languages. Experience and knwledge f Eurpean educatin and funding. Creative and innvative in develping business ideas and implementing them.

5 Analytical and lgical nature, with ability t wrk in highly rganized manner. Ability t cmmunicate effectively with peple f all levels and wrk well as part f a team. Ability t take a task frm the start t cmpletin wrking n initiative and withut supervisin. High prductivity. Attitudes Demnstrable interest in educatin and fr the missin f CASE. Strng cmmercial, market-led apprach. Friendly but rbust manner. Ability t wrk as part f a small team and n wn initiative. Ability t travel within Eurpe. Readiness t wrk unscial hurs n ccasin (e.g. ver weekends at cnferences). Cnfident prfessinal persnality t manage yurself, thers and prjects t a high standard f excellence and respective t the rganizatin s gals. Ability t embrace CASE values and t wrk cllabratively with enthusiasm and energy Applicants must have the right t wrk in the United Kingdm. T apply fr this psitin please send a cver letter utlining examples f relevant experience and a CV t Leigh Cleghrn, cleghrn@case.rg. Applicatin clse n 2 nd Nvember, interviews will be held at the CASE ffices n 8 th and 9 th Nvember.