Introducing Being Human

Transcription

1 Prosci Community of Practice Webinars Project Managers and Change Managers: partners in project success Presented by Catherine Smithson March 2016 Introducing Being Human Founded in 1993 Our mission: develop change-capable people and organisations so they achieve the benefits of change. Prosci Affiliate Australia and New Zealand. Change is the law of life. And those who look only to the past or present are certain to miss the future. John F. Kennedy 2 1

2 Prosci by the numbers 1994 Founded in Loveland (Denver) Colorado, USA 8 global Benchmarking Reports 16 years of longitudinal research 3,400+ research participants 63 countries 80% Fortune 500 companies 30,000+ Certified practitioners worldwide 4,000+ Certified practitioners Australia/New Zealand 3 Build buy in for Change Management with Project Managers: Prosci Delivering Project Results Workshop 1 day For Project Manager and teams, IT specialists, BAs Bring a current change Apply tools to see connection between adoption and usage and achieving results Includes $300 worth of Prosci cloud tools Sydney: April 27 Melbourne May 17 Other dates and locations on our website In house program also available 4 2

3 16/03/16 Prosci 2014 Best Practices in Change Management Benchmarking Report 822 participants 63 countries Top 3 roles: 2% 2% 3% 5% Middle East Latin America 34% 14% Asia and Pacific Islands Change Management team leader Africa External consultant Project team leader 244 pages 38 new topics Europe 15% Canada Australia and New Zealand 25% United States The largest body of Change Management knowledge in the world. 5 Snapshot of participants 6 3

4 Agenda Quotable quotes Mythbusting Roles and reporting structures Aligning and integrating CM and PM Your common challenges and solutions Q&A 7 Quotable quotes Change Management is the warm and fluffy stuff, the soft side of change. As a senior Project Manager I would never take on a major project without Change Management resourcing. The focus of our Executives shouldn t be only on building the solution, we should also focus on getting our staff to use the thing! Project Management is about installation, change Management is about adoption. My Project Manager still thinks Change Management will slow the project down and cost more it s hard to get buy in to do things differently. My Change Manager and I are a team, partnering to deliver a change that delivers benefits to the organisation not just deliver a project. 8 4

5 Busting the myths Project Managers manage change. Change Management is part of Project Management. Change Management is training and communications. Change Management is an optional add on. Organisations change for a reason Current state Transition state Future state Performance > Performance 5

6 Organisational change requires individual change The individual is the unit of change Success with individual change drives success with organisational change Current Transition Future Current Transition Future Future Current Transition Future Individual change Organisational change 6

7 If 100% of end users don t change, we lose benefits Current Transition Current Transition Future Future Current Individual change Organisational change Results and outcomes depend on employee adoption and usage Solution must be: Designed Developed Delivered and Embraced Adopted Used Future Effectiveness = Quality x Acceptance General Electric 1980s 14 7

8 Comparing Change Management and Project Management Focus: Technical side of moving from current state to future state Project management Process: Initiation Planning Executing Monitoring/ controlling Closing Tools: Statement of work Project charter Business case Work breakdown structure Budget estimations Resource allocation Schedule Tracking Current state Transition state Change management Focus: People side of moving from current state to future state Future state Process: Organizational: Preparing for change Managing change Reinforcing change Individual: ADKAR Tools: Individual change model Readiness assessment Communication plans Sponsor roadmaps Coaching plans Training plans Resistance management Reinforcement 15 Successful change requires both the technical and people sides Technical side Current Transition Future Design Develop Deliver + People side Embrace Adopt Use 16 8

9 Prosci global Best Practices snapshot 71% of study participants integrated Project Management and Change Management 99% of participants integrated at the implementation phase Only 62% integrated at project initiation Integrating Project Management and Change Management impacted achieving objectives: 62% of participants who integrated, said they met or exceeded project objectives Only 45% who did not integrate said they met or exceeded project objectives 92% of participants integrated teams, & resources 68% integrated processes 61% integrated methodologies 61% integrated tools High Project Management levels contribute to Change Management success In a small number of cases, high Project Management maturity levels cause Change Management to be undervalued Best Practices in Change Management Report. 822 participants in 63 countries. Prosci copyright From the Being Human Consulting Team Visit our website blog for complete version of Tips for Partnering with Project Managers from the Being Human Consulting team 18 9

10 Tip 1: Show how CM sets them up to succeed Sit down with the PM and explain the Prosci Project Change Triangle. Ask them, to complete the PCT assessment, compare results and discuss where we differ (which is usually by only a point or two). Often the Project Management hasn t realised how important the Sponsor is to achieving outcomes. Use the Prosci 5Ps show how it has a people lens on what we are doing and is not a rehash of the project plan. Ask them to tell you how much they think the benefits depend on people adopting and using the solution Explain what you re trying to achieve and how that will help them succeed as well - using the slide that shows how project management fits with change management on projects 19 Tip 2: Involve the PM in CM activities I invite Project Management to contribute to Change Management assessments e.g. Prosci People Risk Assessment. Creates buy-in and quality data. The People Risk Assessment also helps the PM understand the effort required from a CM perspective Also involve PM in ADKAR and PCT assessments during project lifecycle I list the adoption & usage risks to the project outcomes (usually from a discussion with business and BA's). Set up preliminary mitigation activities & get buy in from PM for the value of change management

11 Tip 3:. Don t let ego get in the way of achieving your outcomes I never have a problem saying I work for the PM - I m not into looking to have a competition over influence or power. I m focused on outcomes and achieving those outcomes. We are not just the Sponsor's coach, we are also there to help the PM look good (and if that means they take all the glory, then that's the joy of being a change manager!). Work together, build their trust in you as their project partner. 21 Tip 4: Present a united front I I book weekly catch-ups with the Exec Sponsor/Primary Sponsor for myself and the Project Manager. This means I hear the PM s update to the Sponsor and they get to hear what I m up to. I ve always found that it removes the I from the conversation and makes us focus as a team to achieve the desired results. Have regular catch-ups with the PM to make sure we are tracking as expected with the Ability of the impacted people being achieved as the PM is ready to go live 22 11

12 Tip 5: Integrate PM and CM plans I always make sure my CM activities are integrated into the project schedule and reviewed for progress I set up Change Management as a work package & place all activities/ artifacts & milestones into the project schedule. Develop an integrated stakeholder identification & management plan that includes impacted audiences. Include project communications in this & then reference the change management plan for all other communications and activities. 23 Build buy in for Change Management with Project Managers: Prosci Delivering Project Results Workshop 1 day For Project Manager and teams, IT specialists, BAs Bring a current change Apply tools to see connection between adoption and usage and achieving results Includes $300 worth of Prosci cloud tools Sydney: April 27 Melbourne May 17 Other dates and locations on our website In house program also available 24 12

13 Q&A More info Being Human beinghuman.com.au Visit our website blog for complete version of Tips for Partnering with Project Managers from the Being Human Consulting team Prosci changemanagement.com prosci.com portal.prosci.com 26 13