C O M P A N Y P R O F I L E

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1 Innovative Telecom Solutions C O M P A N Y P R O F I L E

2 Our Vision To become the world-class provider of CTI products and solutions by consistently delivering smart enterprise solutions for effective customer service across diversified market segments. 2/13

3 Our Mission Our aim is to provide quality service and excellent support at every step to all our customers in any part of the world. 3/13

4 About Xtend Xtend Technologies is a reputed provider of Computer Telephony Integrated (CTI) products and solutions with offices in Singapore, UAE and India. Since inception in 1997, Xtend has developed a broad spectrum of products and solutions for the telecommunication industry. Xtend has been accredited with ISO 9001:2015 and ISO 14001:2015 certification on Design, development, manufacturing, installation and servicing of application specific telecommunication hardware and software products in India. Xtend has always been on the forefront providing excellent service to its clients with quality products that improved overall business with minimum cost and resources. The series of innovative products since inception includes Voice Logger, Call Billing System, Interactive Voice Response (IVR) System, Outbound Dialer (OBD), IVR Gateway, Call Center Solutions, etc. Implementation of the Xtend products helps to effectively manage customer service operations in an organisation. 4/13

5 Market Segments Our products serves the purpose of different business segments including call centers, stock brokers, banks, hospitals, business enterprises, educational institutions and legal offices around the world. Implementing our products streamlines business processes, increases productivity and improves customer service. 5/13

6 Business Benefits Customers can benefit from the Xtend's telephony solutions in the following way: Lower Operating Costs: Reduce contact center operating costs up to 75% by handling routine call transactions using automated services and transfer the call to an agent for assistance only on customer requirement. Improved Customer Service: Shorten wait times, streamline service operations, accurately route calls to the available agent and audit interactions to increase productivity and enhance customer satisfaction. Increase Revenue: Utilise our advanced products to manage, optimise and control the usage of telephone network with minimum administrative cost and time to improve the bottom line profits. Low Implementation Costs: Deploy quickly with the existing PBX at reduced cost and easily manage the web-based application for better process management and quality control. Enhance Service Quality: Powerful customer service management solutions and advanced technology that enables organisations to deliver a superior level of customer service and satisfaction. 6/13

7 Featured Products Xtend IVR Xtend IVR (Interactive Voice Response System) is a Rapid Application Development toolkit to develop an automated inbound and outbound call management system in an organisation. Any Computerised Telephony Integration solution can be implemented with reduced cost, time and complexity using our toolkit. Xtend IVR has extensive support for telephony voice cards like PIKA, Ocha, Synway, Ai- Logix, Dialogic, Diva Server, Donjin, NMS, Sangoma, H.323, SIP, TAPI, etc. The Developer Edition of Xtend IVR is available for free download and contains comprehensive help, single port runtime that works with all supported voice devices to enable an IVR to be developed easily and quickly using any multimedia system and does not have any time or feature restrictions. Deploy to enhance customer satisfaction and increase operational efficiency. 7/13

8 Featured Products IVR Gateway The IVR Gateway is an a u t o m a t e d i n t e r a c t i v e communication system that integrates seamlessly with an existing telephony to attend the incoming calls and records the audio for future references. The IVR incorporated with Automatic Call Distribution (ACD) attends an inbound call automatically and routes the call to agents on demand. Telephone conversations will be recorded and the system presents the information through a user-friendly browser interface that keeps track of phone calls answered by the IVR system. Extremely seamless with scalable architecture to give unprecedented automation and control. 8/13

9 Featured Products Xtend Voice Logger Xtend Voice Logger is a computer-based call recording solution for analog, digital and VoIP telephone lines to monitor the telephone network from a unified secure interface. The product implements a user-friendly browser interface that allows for real-time monitoring of calls and at the same time records the audio for future evaluations. Higher level management can access the browser interface at any time to listen and review the active as well as recorded conversations for performance assessment and quality assurance. Recorded interactions provide increased visibility into daily transactions over phone, helps improve customer service and provides for an audit trail for compliance purposes. Multiple users with different authorisation levels can access the interface from anywhere in the world. The full-fledged browser interface has extensive advanced call recording features and incorporates an ActiveX Audio Player with AGC and DTMF muting facility to play and analyse the logged calls. State-of-the-art call assessment tool tailored to meet the call recording needs of diversified market segments. 9/13

10 Featured Products Call Billing System Integrated with robust telecommunication tariff, traffic and cost management and feature-rich voice logging capabilities, the call billing system shows the full-fledged report of all incoming, outgoing, local, long distance and international calls routed through the telecommunication system. Detailed information with trunk/extension number, caller/called number, date and time of call, call type, duration with cost of each call and much more are available to facilitate the account management process. Continuous evaluation ensures operational efficiency, efficient telecom utilisation and sustained profitability in an organisation. Bundled up with a single port voice recorder, the Call Billing System also allows the user to monitor live and listen to recordings of a particular channel. The solution can be cascaded to support call recording for multiple number of ports as per the organisational requirement. Overcome the telecom budget efficiently across the enterprise anywhere anytime with features experienced never before. 10/13

11 Featured Products Xtend Call Center Solutions Xtend Call Center Solutions is a cost-effective communication tool deployed to automate inbound and outbound contact center environment. The implementation of autodialer reduces call cost and manual dialing to a large extent. The call management solution allows automatic answering to customer routine questions and transfers the call for operator assistance only on demand thus enabling agents to handle customer calls more quickly and effectively. The web-based interface of Xtend Call Center Solutions includes automatic outbound dialing capabilities to various contacts. Proactively serve customers and deliver superior customer experience. 11/13

12 Featured Products Outbound Dialer (OBD) Xtend Outbound Dialer (OBD) is a computer-based telephony software solution that enables business to increase sales and productivity while ensuring compliance to telecom regulations. The cost-effective communication tool with enhanced call dialing functionalities, DND management, voice recording and much more allow enterprises to design customised campaigns in multilingual languages. The system tries to reach the customers with attractive Value Added Services (VAS) and provides the best-in-class sales processes by doubling the amount of contacts than the manual dialing can make every day. The product can be utilised as an interactive VAS deployment platform to achieve maximum efficiency with telemarketing, notifications, reminders, survey etc. Deploy to increase operational effectiveness, improve the quality of customer experience and enhance the efficiency of organisational workforce. 12/13

13 Xtend Technologies Offices: Singapore, UAE, India Worldwide Presence Company Address Regional Office for South East Asia Xtend Technologies Pte Ltd. 21, Bukit Batok Crescent, #13-76, Wcega Tower, Singapore , Phone: , Fax: , Web: Regional Office for Middle East Xtend Technologies LLC P.O. Box No , Suite #124, Hor Al Anz Plaza, Hor Al Anz, Dubai, UAE, Phone: , Fax: , Web: Regional Office for South Central Asia Xtend Technologies (P) Ltd. Blue Hill, Kalathiparambil Cross Road, Ernakulam South, Kochi , Kerala, India, Phone: , , Web: 13/13