SAP Enterprise Support

Transcription

1 SAP Enterprise Support Pål M. Nybø Telenor Norway Pål Vaagenes SAP Support SBN October, 2016 Diverging from SAP technical standards adds to maintenance costs and complicates and put at risk innovations (upgrades). Scope creep away from Sap standard will always occur. Enterprise Support will assist you in adhering to SAP technical standards. Use this title slide only with an image

2 Agenda q SAP Enterprise Support q The value of Enterprise Support seen from Telenor q Questions and answers / experience sharing 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 2

3 SAP Enterprise Support Proactivity from day one complementing first class issue resolution / CALL-1-SAP / Customer Interaction Center / SAP Enterprise Support Advisory / System Data Maintenance / SAP Enterprise Support Academy / Delivery Formats - Continuous Quality Checks / SAP Enterprise Support value maps / Business Scenario Recommendation / Innovation Discovery / Customer Incidents Collaboration Empowerment Innovation & Value Realization Mission Critical Support Proactive and preventive support SAP Enterprise Support Across all deployment options On-Premise Hybrid Cloud 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 3

4 Empowerment / SAP Enterprise Support Academy / Delivery offerings Expert-guided Implementations (EGI) Guided-Discovery Tutorial Meet-the-Expert sessions (MTE) Meet-the-Expert Replay Library Accelerated Innovation Enablement (AIE) Guided Self-Services (GSS) QuickIQs Continuous Quality Check and Improvement Services Best Practices 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 4

5 Innovation and Value Realization Value Maps to guide you through the maze of offerings GENERALLY AVAILABLE Solution Manager Setup SAP S/4HANA & SAP HANA Cloud & Hybrid Change Control Management Business Decision Makers Analytics Data Volume Management Security Custom Code Management Technical Monitoring & Alerting Mobile Solution Test Management 2016 SAP SE or an SAP affiliate company. All rights reserved. Public 5

6 Innovation and Value Realization SAP S/4HANA & SAP HANA Value Map SELECT YOUR OBJECTIVE Example: Plan your implementation of SAP S/ 4HANA EXPLORE Business scenario recommendation (BSR) MTE for SAP HANA capabilities MTE for Transition to SAP S/4HANA Overview MTE for SAP S/4HANA Finance Overview PREPARE MTE for Rapid Data Migration to SAP S/4HANA Finance Business Suite, on premise MTE for Sizing for SAP HANA EGI for Make your Custom Code Ready 02 REALIZE EGI for SAP User Experience: SAP Fiori Continuous quality check for OS/DB migration check DEPLOY Continuous quality check for implementation Continuous quality check for going-live support Continuous quality check for SAP Business Process Performance Optimization SAP Enterprise Support Report 04 OBJECTIVE ACHIEVED Example: SAP S/4HANA implementation completed Check out our new SAP Jam Tutorial (also available for download) Questions/ functional help required? Functional experts collaborate via SAP Jam 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 6

7 Experience with Enterprise Support 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 7

8 SAP Enterprise Support Proactivity from day one complementing first class issue resolution / CALL-1-SAP / Customer Interaction Center / SAP Enterprise Support Advisory / System Data Maintenance / SAP Enterprise Support Academy / Delivery Formats - Continuous Quality Checks / SAP Enterprise Support value maps / Business Scenario Recommendation / Innovation Discovery / Customer Incidents Collaboration Empowerment Innovation & Value Realization Mission Critical Support Proactive and preventive support SAP Enterprise Support Across all deployment options On-Premise Hybrid Cloud 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 8

9 Thank you 2016 SAP SE or an SAP affiliate company. All rights reserved.

10 Appendix

11 Useful Links and SAP Notes (1/3) COLLABORATION Contact us (CALL-1-SAP / CIC) (SAP Note Customer Interaction Center: Hotline Numbers & Addresses ) SAP Enterprise Support Advisory Collaboration brochure (PDF) Customer Center of Expertise (CUSTOMER COE) SAP Support Backbone SAP Service Marketplace SAP Community Network SAP Support Portal Getting Started with Primary CCOE Certification (PDF) (à Personal Demo) System Data Maintenance (SAP Note System data maintenance (collective note)) 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 11

12 Useful Links and SAP Notes (2/3) INNOVATION & VALUE REALIZATION SAP Enterprise Support value maps SAP Enterprise Support Report SAP Solution Manager Install and Configure Remote Support Activate SAP EarlyWatch Alert Define Solution Landscape Root Cause Analysis Business Scenario Recommendation BSR for SAP S/4HANA BSR for Cloud Solutions Innovation Discovery Run Simple with SAP Enterprise Support visit us at and check out the Getting Started with SAP Enterprise Support brochure (PDF) Speed up your Digital Transformation with S/4HANA and SAP Enterprise Support 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 12

13 Useful Links and SAP Notes (3/3) EMPOWERMENT SAP Enterprise Support Academy Delivery Formats academy/delivery.html Service Details / CQC (SAP Note SAP Support Services central preparatory note) (SAP Note Advanced Remote Service Delivery Customer info) MISSION CRITICAL SUPPORT Overview SAP Enterprise Support Scope Description scope.html Customer Incident Support Essential: What a Customer Should Know About SAP Incident Processing (PDF) 2016 SAP SE or an SAP affiliate company. All rights reserved. Customer 13

14 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP SE or an SAP affiliate company. All rights reserved. Customer 14