SAP Solution Manager Overview. March 2015 Public

Transcription

1 SAP Solution Manager Overview March 2015 Public

2 A World of Change A Digital World Mobility Big data Social networks Cloud 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 2

3 A World of Opportunities Are You Prepared? More than 60% of CEOs expect 15-50% of their earnings growth in the next 5 years to come from technology-enabled business innovation* 70% of CIOs and other top executives say data analytics is a "crucial" or "very important" business driver** 90% of leaders say that complexity is getting worse, translating into a need to reduce complexity and to run simpler* 87% of CIOs feel that cloud solutions are important to their business* Source: *Wakefield Research, Hybrid: The Next Generation Cloud - Interviews Among CIOs of the Fortune 1000 and Inc **Survey research from KPMG, see more at: SAP SE or an SAP affiliate company. All rights reserved. Public 3

4 Key Elements for Holistic Solution Management Value-driven innovation Adoption of bigdata analytics Efficient end-to-end solution operations Support for cloud and hybrid solutions SAP Solution Manager prepares your IT solution for a world of opportunities 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 4

5 SAP Solution Manager Overview SAP Solution Manager enables you to obtain the maximum value from your SAP investments and your support engagement. SAP Solution Manager is the hub for all management activities, and the central information resource for all aspects of your IT solution lifecycle. SAP Solution Manager is covered by your support engagement. Start using it today without any extra charge 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 5

6 SAP Solution Manager Overview SAP Solution Manager brings direct value to your business Business continuity Reduce very high incidents Decrease change related outages Increase system performance Time to market Deliver faster from requirement to deployment Reduce test phase duration Manage custom code Efficiency More projects with the same staff Reduced test effort Compliance Improve audit ratings Solution documentation as a single source of the truth SAP Solution Manager supports 11 core application lifecycle processes Solution Documentation Solution Implementation Template Management Test Management Change Control Management Upgrade Management Custom Code Management Maintenance Management Business Process Operations Application Operations IT Service Management 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 6

7 Value-driven innovation Efficient end-to-end solution operations Support for new technologies Pressures to improve performance, meet customer demands, and beat out the competition require a focus on continuous innovation. Identify needed innovations to meet business requirements Implement innovations consistently and risk-free Get fast access to innovations Manage innovations with minimal effort Reduce test efforts and downtime 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7

8 Value-driven innovation Efficient end-to-end solution operations Support for new technologies SAP Solution Manager brings direct value to your business by Identifying and implementing required innovations Introducing new functionality through proven methodologies Get breakthrough innovation built on the perfect platform Reducing manual efforts and costs by only implementing what s necessary Managing all innovations with one tool, whether they come from SAP or you 2015 SAP SE or an SAP affiliate company. All rights reserved. 8

9 Value-driven innovation Efficient end-to-end solution operations Support for new technologies Value driven innovation is achieved through the following processes Solution Documentation Solution Implementation Template Management Test Management Change Control Management Upgrade Management Custom Code Management 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 9

10 Solution Documentation Enables you to centrally document and locate your documentation Provides business processes and technical information from SAP and non-sap solutions Ensures transparency, efficient maintenance, and collaboration For whom is it? Business process experts, system administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 10

11 Solution Implementation Involves the identification, adaptation, and implementation of new and enhanced future-proof business and technical scenarios Is designed to manage technical installation as well as business innovation Uses SAP Solution Manager to implement innovation within the system landscape For whom is it? Business process experts, project teams 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 11

12 Template Management Allows customers with multi-site SAP installations to efficiently manage their business processes across geographical distances as part of a global rollout approach Covers initial template definition, template implementation, and optimization For whom is it? Business process experts, project teams 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Test Management Defines the integration testing requirements and scope based on a change impact analysis Is used to develop automatic and manual test cases Manages the testers, and reports on the test progress and test results For whom is it? Quality managers, testers 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13

14 Change Control Management Manages the risks associated with the implementation of a solution and ensures technical and functional robustness Uses workflows for business and technology driven changes Includes integrated project management, quality management, and synchronized deployment capabilities For whom is it? Developers, change managers, quality managers 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 Upgrade Management Represents the identification, adaptation, and implementation of new and enhanced business and technical scenarios SAP Solution Manager is used to holistically and effectively to manage the upgrade project end-to-end Allows SAP customers to better understand and manage the major technical risks and challenges within an upgrade project, making the upgrade project a "non-event" for the business For whom is it? Business process experts, system administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 15

16 Custom Code Management Shows how companies can efficiently and effectively manage homegrown, customer-specific code Detects and retires unused custom code Brings used custom code back to SAP standard wherever possible For whom is it? Developers, system administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 16

17 Value-driven innovation Efficient end-to-end solution operations Support for new technologies Dedicate less time and energy to IT duties, to free more resources for innovation. Establish standard operating procedures Get access to knowledge, experience, and guidance Automate tasks and processes Identify and correct negative trends 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 Value-driven innovation Efficient end-to-end solution operations Support for new technologies SAP Solution Manager brings direct value to your business by Increasing IT efficiency through ITIL-aligned IT Service Management Ensuring proactive end-to-end monitoring of solutions, including third-party products Manage your entire IT, both SAP and non-sap components Providing you with a unique knowledge base, including bestpractice documents and guided procedures Offering personalized dashboards to centrally control your KPIs 2015 SAP SE or an SAP affiliate company. All rights reserved. 18

19 Value-driven innovation Efficient end-to-end solution operations Support for new technologies Efficient end-to-end solution operations are achieved through the following processes Maintenance Management Business Process Operations Application Operations IT Service Management 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 19

20 Maintenance Management Covers software correction packages from discovery and retrieval to test scope optimization Includes optional automatic deployment into the production environment For whom is it? System administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 20

21 Business Process Operations Comprises the most important application-related operations topics necessary to ensure the smooth and reliable flow of the core business processes to meet a company's business requirements. For whom is it? Business process owners, system administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 21

22 Application Operations Represents all capabilities for monitoring, alerting, analysis, and administration of SAP solutions Allows customers to reduce TCO by predefined content and centralized tools for all aspects of SAP Solution Manager operations Provides end-to-end reporting functionality either out-of-thebox, or individually created by customers For whom is it? System administrators 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 22

23 IT Service Management Enables centralized and common incident and issue message processing on multiple organization levels Offers a communication channel with all relevant stakeholders of an incident Process includes business user, SAP experts at the customer site, SAP Service & Support, and Partner Support Is integrated in all ALM processes of SAP Solution Manager and in any SAP Business Suite solution Includes follow-up activities such as knowledge research, root cause analysis, or change management For whom is it? IT service managers, end users 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 23

24 Value-driven innovation Efficient end-to-end solution operations Support for new technologies Are you able to keep pace with new technologies? In-memory databases Mobility Cloud Future trends 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 24

25 Value-driven innovation Efficient end-to-end solution operations Support for new technologies SAP Solution Manager brings direct value to your business by Ensuring a cost-effective implementation and operation of new technologies such as SAP HANA and systems on SAP HANA Cloud and Hybrid On-Premise Supporting your solutions regardless of where they reside: on premises, cloud, or as a hybrid On-Premise SAP HANA Mobility Cloud Providing mobile apps, enabling your workforce to take informed decisions and action, any time, anywhere Leverage the full potential of new technologies 2015 SAP SE or an SAP affiliate company. All rights reserved. 25

26 Only SAP has All the Capabilities for Your Business Success Get access to the entire SAP knowledge and experience available 24x7 worldwide! 263,000+ Customers 130+ Countries 27,000+ Service & Support Engineers 15,000+ Developers SAP Solution Manager is the core pillar of your support engagement. Start using it today without any extra charge! 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 26

27 Summary

28 SAP Solution Manager Implement IT simplification and IT excellence to increase business value SAP Solution Manager is one combined solution to efficiently manage IT and introduce new functionality to meet business requirements. Value-driven innovation Industrialized assembly of solutions and implementation of new business functionalities through methodologies like the two value releases per year. Efficient end-to-end solution operations ITIL-aligned IT Service Management and ALM processes to manage SAP and non-sap components plus proven methodologies. Support for new technologies Accelerated implementation and reliable operation of new technologies such as SAP HANA, Cloud, and mobility SAP SE or an SAP affiliate company. All rights reserved. Public 28

29 A world of opportunities is waiting for you. Start your journey today! 2015 SAP SE or an SAP affiliate company. All rights reserved. 29

30 Thank you Contact information: F name MI. L name Title Address Phone number 2015 SAP SE or an SAP affiliate company. All rights reserved.