INFORMATION TECHNOLOGY PROGRAM DESCRIPTIONS OPERATIONAL INVESTMENTS

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1 EB-00-0 Exhibit D Tab Schedule - Page of INFORMATION TECHNOLOGY PROGRAM DESCRIPTIONS OPERATIONAL INVESTMENTS 0 INFRASTRUCTURE PRODUCTIVITY PROGRAM Program Overview Productivity projects enhance or enable systems and processes to be more effective. The Infrastructure Productivity Program has higher business visibility than in the past because business areas increasingly rely heavily on IT s ability to deliver new capabilities in a timely and efficient manner. 0 Program Benefits The Infrastructure Productivity Program will support the following THESL objectives: Ensure alignment with Business Initiatives, i.e., Smart Meter and Time-of-Use ( TOU ); Enable/Support New/Enhancement Integrations (including the Service-Oriented Architecture and Mobile initiatives); Enhance Customer Service (Voice System and Call Centre Enhancement); Advance safety measures (Radio System Enhancement); Enable Security and Disaster Recovery (Backup Technical Upgrade, Oracle Data Guard); and Reduce Carbon Footprint (Virtual Platform). Progress to-date By the end of 00 the Infrastructure Productivity Program will have accomplished the deliverables outlined below:

2 EB-00-0 Exhibit D Tab Schedule - Page of 0 ) Service Management Optimization Business Service Management Optimization has been a major contributor to the IT governance framework. The introduction of the various modules of the Remedy software suite including Help Desk, Incident Management, and Problem Management has automated the management of technology, IT process workflow and apportioned costs resulting in lowered business risk. File Services Reorganization: Implemented in 00, this initiative has achieved greater data integrity and security. Servers can now be replicated across sites, allowing users to seamlessly access data. The organization of file server content has improved and search capabilities are faster. There is also an ability to consolidate print services, resulting in increased productivity and ease of administration. 00 Program Plan In 00, IT plans to deliver the following capabilities: 0 ) Backup and Recovery Oracle Data Guard: Implementing Oracle Data Guard will create a standby database providing failover capability for critical Oracle applications. It will enable automatic failover and switchover between primary and secondary databases, thereby providing more effective disaster recovery. The benefits include minimized downtime during planned and unplanned outages, high availability, faster disaster recovery and safeguarding against data corruption and user errors. This standby database can also be used for backups and read-only reporting. Oracle Recovery Manager ( RMAN ) enables higher compression of Oracle backups which are faster to back up and easier to restore than using the current

3 EB-00-0 Exhibit D Tab Schedule - Page of backup technology. Critical Oracle-based applications include Ellipse, OMS /DMS, Banner, Smart Meter, EMRT and GEAR. RMAN will provide safeguards to protect databases against corruption and crashes and to ensure that they can be recovered and restored within a reasonable time period. 0 0 ) Microsoft Platform Active Directory Migration: This is the directory migration from the existing Novell platform to Active Directory. It will create a standard authentication method and infrastructure while allowing THESL to focus on specific skill sets with a primary vendor. It will align with industry standards, consolidate vendors, and enable the full functionality of enterprise tools. This project is also a prerequisite to the Microsoft Exchange Servers Conversion initiative. Microsoft Exchange Server Conversion: This project will strategically align e- mail to the enterprise class industry standard platform: Microsoft Exchange (server) and Outlook (desktop). Expected results include lower costs due to new data capabilities such as improved security features, enterprise class mobile messaging, improved virus protection, ease of deployment, enhanced archive and retrieval capabilities from multiple vendor sources, higher performance, richer functionality and increased scalability. Virtual Server Platform: The number of servers in THESL has gone up from about 0 in 00 to over 00 in 00. This has caused several constraints necessitating infrastructure restructuring and optimization. This project divides one physical host server into multiple isolated virtual environments. Each host can hold approximately 0 virtual servers. THESL can then further consolidate Ellipse is THESL s Enterprise Resource Planning (ERP) system. OMS refers to THESL s Outage Management System. DMS is THESL s Distribution Management System. Banner is THESL s customer information system. EMRT is THESL s Ellipse Management Reporting Toolkit. EMRT provides the reporting for the Ellipse system. GEAR refers to Geo Electric mapping Records.

4 EB-00-0 Exhibit D Tab Schedule - Page of its servers to lower power consumption and space utilization and take advantage of Disaster Recovery capabilities available to Virtual Server, paving the way for THESL s strategic path towards a Green IT. 0 ) Service Management Optimization Linux Migration will consolidate existing Linux deployments onto one server in a virtual environment. This will create cost savings on hardware, support and facilities and help meet the strategic objective to consolidate the number of operating systems in the environment. Remedy Integration: The purpose of this project is to enable the automation of the creation of various tickets in THESL s Remedy system. Currently, the creation of Incident or Change tickets is being done manually, where the system administrator will typically request the ticket to be initiated, based on the event detected. The disadvantage of this method is that it is reactionary, subject to when resources notice problems and vulnerable to human errors. This project will implement automation of the following key Enterprise systems at THESL: o Compuware system: (This is the central monitoring tool in use today.) o Identity and Access Management system: (This is the key system that manages all access and identities for the organization.) 0 ) Voice Enhancement Voice System and Call Center Enhancements: This initiative will build on the telephony strategy that started being implemented in 00-, where voice services are moving from a traditional Private Branch Exchange ( PBX ) system to the data network. The Voice System and Call Center Enhancements initiative will: o Ensure voice infrastructure has the capacity for future growth; o Implement productivity enhancing features such as user mobility;

5 EB-00-0 Exhibit D Tab Schedule - Page of o Enhance Call Centre workflow management and improve reporting on critical statistics; o Maintain infrastructure for initial Smart Meter call volume; o Refresh technology for mega-link connectivity; o Provide proactive monitoring for outage avoidance; o Implement voic redundancy; and o Integrate voic and to a single message store. 0 Program Costs The 00 Infrastructure Productivity program costs in this application will build upon the progress achieved during 00-00, deliver on 00 scope and allow the overall program stated benefits to be realized. Table : Infrastructure Productivity Program Costs ($ millions) Project Name 00 Historical 00 Bridge 00 Test Business Service Management Optimization Virtual Server Platform File Services Reorganization Voice System & Call Centre Enhancement Linux Migration Oracle DataGuard 0. Oracle Recovery Manager (RMAN) 0.0 Microsoft Exchange Conversion Remedy Integration 0. Active Directory Migration Total...0