Driving Digital Transformation with Innovative Technologies

Transcription

1 Driving Digital Transformation with Innovative Technologies Accelerate your digital transformation journey Consulting, Technology, Solutions April 19, 2017 ENABLING DIGITAL TRANSFORMATION princetonblue.com

2 About Princeton Blue Exclusively focus on Digital Transformation through BPM, Rules and Cognitive Headquarters Princeton, NJ Global Solution Center Mumbai, India Founded in 2006 Delivered 350+ successful BPM and Rules projects Improve User Experience and Operational Efficiency BPM, Rules and Cognitive Thought Leadership The Forrester Wave : BPM Service Providers, Q Who's Who in BPM Consulting and System Integration 2

3 About Princeton Blue Exclusively focus on Digital Transformation through BPM, Rules and Cognitive Headquarters Princeton, NJ Global Solution Center Mumbai, India Founded in 2006 Delivered 350+ successful BPM and Rules projects Improve User Experience and Operational Efficiency BPM, Rules and Cognitive Thought Leadership The Forrester Wave : BPM Service Providers, Q Who's Who in BPM Consulting and System Integration 3

4 Enabling Digital Transformation User Experience Operational Efficiency Cognitive Business Powered by Business Process Management Business Rules Cognitive and Machine Learning Cloud or On-Premise 4

5 Enabling Digital Transformation User Experience Operational Efficiency Cognitive Business Powered by Business Process Management Business Rules Cognitive and Machine Learning Cloud or On-Premise 5

6 Cognitive Customer Service The Power of Cognitive Computing, Business Rules and BPM 6

7 The Data Universe CRM Chat Twitter Facebook Intranet Operations Call Center Mobile Apps News Blogs Forums Business Operations Unstructured Data 7

8 The Data Universe CRM Chat Twitter Facebook Intranet Operations Call Center Mobile Apps News Blogs Forums Business Operations Unstructured Data 10% - 20% 80% - 90% 8

9 Cognitive Customer Service Chats Voice Calls s Unstructured Data IBM Watson IBM Bluemix CCS Dashboard CRM Website POS Business Operations Pattern Detected Process Workflow 9 Filtering Rules

10 Cognitive Customer Service Chats Voice Calls s Unstructured Data IBM Watson IBM Bluemix CCS Dashboard CRM Website POS Business Operations Pattern Detected Process Workflow 10 Filtering Rules

11 Cognitive Customer Service Chats Voice Calls s Unstructured Data IBM Watson IBM Bluemix CCS Dashboard CRM Website POS Business Operations Pattern Detected Process Workflow 11 Filtering Rules

12 Cognitive Customer Service Chats Voice Calls s Unstructured Data IBM Watson IBM Bluemix CCS Dashboard CRM Website POS Business Operations Pattern Detected Process Workflow 12 Filtering Rules

13 Cognitive Customer Service Chats Voice Calls s Unstructured Data IBM Watson IBM Bluemix CCS Dashboard CRM Website POS Business Operations Pattern Detected Process Workflow 13 Filtering Rules

14 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business 14

15 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM 15

16 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM Call Call Center Speech to Text Natural Language Classifier Tone Analyzer Intelligent Next Best Action Escalation Upsell Loyalty 16

17 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM Call Call Center Speech to Text Natural Language Classifier Tone Analyzer Intelligent Next Best Action Escalation Upsell Loyalty 17

18 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM Call Chat Call Center Call Center Speech to Text Natural Language Classifier Tone Analyzer Intelligent Next Best Action Escalation Upsell Loyalty 18

19 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM Call Chat Call Center Call Center Speech to Text Natural Language Classifier Tone Analyzer Intelligent Next Best Action Escalation Upsell Loyalty 5Gnetwork.com 19

20 Cognitive Customer Service (Telco) 5Gnetwork Cognitive Business + BPM Call Chat Call Center Call Center Speech to Text Natural Language Classifier Tone Analyzer Intelligent Next Best Action Escalation Upsell Loyalty 5Gnetwork.com 20