Creating a Citizen-Centric Government without Boundaries

Transcription

1 Creating a Citizen-Centric Government without Boundaries Marty Wagner Associate Administrator Office of Governmentwide Policy, GSA At Smart Card Alliance 15July2003 1

2 Moving to a Citizen-centered Government The Vision: an order of magnitude improvement in the federal government s value to the citizen; with decisions in minutes or hours, not weeks or months. What we mean by E-Government: the use of digital technologies to transform government operations in order to improve effectiveness, efficiency, and service delivery. Our Mantra: Simplify and unify 2

3 Lesson Learned: Focus on Unifying and Simplifying Around Citizen Needs Individuals Businesses Intergovernmental Internal efficiency and effectiveness 3

4 Six Chronic Problems We Must Overcome 1. Paving the Cow Paths Redundant Buying Program Management Poor Modernization Blueprints Islands of Automation Inadequate Cyber Security 4

5 FY2004 Federal IT Investment Portfolio: $59 Billion Requested! (dollars in billions) 2004 Request $52.6 $1.6 $ Updated $52.6 $1.6 $ Base $52.6 $48.0 $50.0 $52.0 $54.0 $56.0 $58.0 $60.0 Base Better Reporting Homeland Security, War on Terrorism, and Other Modernization Increase 5

6 Channels Used for Citizen to Government Kiosk Fax Telephone -Voice -Interactive Internet/ Portal Postal Face to Face E-system to System/ Web Services 6

7 Lessons Learned: Focus on a Few Early Wins Government to Citizen 1. USA Service 2. Free File 3. Online Access for Loans 4. Recreation One Stop 5. Eligibility Assistance Online Government to Government 1. e-vital 2. e-grants 3. Disaster Management 4. Geospatial Information One Stop 5. Project SAFECOM Managing Partner GSA Treas DoEd DOI Labor E-Authentication Managing Partner SSA HHS DHS DOI DHS Government to Business 1. Federal Asset Sales 2. Online Rulemaking Management 3. Expanded Electronic Tax Products 4. Consolidated Health Informatics 5. Business Compliance One Stop 6. International Trade Process Streamlining Internal Effectiveness and Efficiency 1. golearn 2. Recruitment One Stop 3. Enterprise HR Integration (includes e-clearance) 4. e-travel 5. Integrated Acquisition 6. e-records Management 7. Payroll Processing Managing Partner GSA EPA Treas HHS SBA DOC Managing Partner OPM OPM OPM GSA GSA NARA OPM 7

8 Lessons Learned: Need to Simplify and Unify Business Lines On average, each Government line of business crosses 10 Departments & agencies Program Admin Examples of Business Line Services to Citizens Program Admin Services to Citizens Compliance Public Asset Management Marketable Asset Management Regulated Activity Approval Defense & Nat l Security Ops Consumer Safety Diplomacy & Foreign Relations Environmental Management Disaster Management Law Law Enforcement Legal Domestic Economy Revenue Collection Education Trade Trade (Import/Export) Energy Management Insurance Transportation Public Health Workforce Workforce Management Recreation & National Resources Social Services R&D & Science 8

9 Progress Is Being Made Government wide Projects Firstgov Free Tax Filing Govbenefits.gov Regulations.gov Golearn.gov Recreation.gov E-Payroll 9

10 Before: Social Service Benefits were more than 1000 clicks to service 10

11 Samples of Gateway Choices Available in FirstGov 11

12 E-Authentication: Defining the Need Status: Currently developing initiative requirements 12 Signature Required Low Risk High Risk Identity Verification Required Factors Identity Verification Not Required General Information Proprietary Information Personal Information Change Request Benefits Application Privilege Management

13 etravel A collaborative, inter-agency effort to realize the efficiencies, cost-savings and increased service associated with a common approach to managing the Government s travel function. Value Proposition Citizen Value Provide one-stop integrated travel services for all federal employees. Government Value Provide consolidation, cost savings and accountability to enable tracking of travel expenditures and improve decision making.

14 Integrated Acquisition Environment A secure business environment that facilitates and supports cost-effective acquisition of goods and services in support of mission performance. Value Proposition Business Value Eliminate redundant data collection and provide increased visibility of contracts to ordering offices. Government Value Purchase of goods and services faster and less expensive by eliminating duplicative systems and processes while providing more access to small businesses. Consolidate common functions through a shared services environment.

15 Enterprise Licensing: SmartBUY Acquire software licenses on a government-wide basis Interagency Launch Team formed Working with the CIO Council Architecture and Infrastructure Committee Performance metrics: by July 1, agreements in place - $100 million annualized savings (orders under SmartBUY agreements prices vs. FY 03 prices) - 80% of major agencies use SmartBUY agreements or benefit from SmartBUY agreements prices 15

16 The Big Picture Economies of Scale moving to... economies of process Interoperability between agencies Standards based interfaces Multi-agency means enterprise operating within enterprises. Horizontal and vertical integration of organizations and systems Important * * * * * * * We cannot afford to operate as 57 Government stovepipes it provides poor citizen service! 16

17 What This Means To You You see our direction toward citizen-centric e-gov Your industry segment has solutions But... Transformational change is hard 17

18 QUESTIONS? 18