ebook April 2016 MANAGED OFFICE 365 BENEFITING FROM NAVISITE S MANAGED OFFICE 365 PRODUCTIVITY SUITE

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1 ebook April 2016 MANAGED OFFICE 365 BENEFITING FROM NAVISITE S MANAGED OFFICE 365 PRODUCTIVITY SUITE

2 Introduction... 1 NaviSite and Office 365 At-a-Glance I. Welcome to Office 365 Get Ready for the Future... 3 II. Getting Started with Office III. Onboarding to Office 365: The NaviSite Experience IV. NaviSite Support and Monitoring V. Case Study: Office 365 Cost Savings VI. Why NaviSite...17 NaviSite Managed Office 365 ebook ii

3 When it comes to work, no one has to be tied to their desk anymore. Thanks to today s mobile devices, your desk can be wherever you happen to be at home, at a coffee shop or in your car. As mobility transforms the workplace, Microsoft the leading provider of desktop software has taken notice. Microsoft is making it easy to get on-the-go access to its suite of Microsoft Office solutions through a cloud-based subscription service: Microsoft Office 365. Introduction Office 365 delivers anytime, anywhere access to Microsoft Office applications (and storage). Instead of buying or upgrading to the latest release of Microsoft Office software, with Office 365 you have a subscription that keeps you current all the time. Because it is hosted in the cloud and not on your servers users can get access to their applications wherever they have an Internet connection. Within just a few years, analysts predict that the cloud will become the primary way most people get access to these applications. Sooner or later, Office 365 or something very much like it is going to be part of your future. Interested? Take advantage of this Managed Office 365 ebook. It will help you understand why Office 365 might be right for you. Just as important, it will explain why you may also want to take advantage of NaviSite s Managed Office 365 Productivity Suite. NaviSite Managed Office 365 ebook Introduction 1

4 ONBOARDING Managed Provisioning and Managed Migration getting your Office 365 services established correctly and implemented accurately and efficiently ONGOING SUPPORT Dedicated 24/7 administrative and end-user technical support from trained experts NAVISITE AND OFFICE 365 AT-A-GLANCE NaviSite delivers access to Office 365 as a completely managed service. NaviSite works with you to identify the Office 365 services that will best meet your needs, prepare your infrastructure, manage the onboarding and, most important of all, provide ongoing access to expert support. Why rely on NaviSite and not do it yourself? Here are three key things to keep in mind: 1. Expertise Office 365 is all about simplicity, but sorting through all the options and setting up a solution to meet the needs of all your users can be surprisingly complex and time-consuming, especially when you start to get into the specifics of migrating Exchange Online and Active Directory data. NaviSite has been there and done it successfully time after time. Our expertise makes the process faster and the results better. 2. Comprehensive NaviSite does it all analysis, onboarding/migration, training and ongoing support. We also offer you a full range of additional cloud services that can dramatically enhance your Office 365 investment. 3. Expert Support A key part of the success of any Office 365 effort is the ongoing support for your tech teams and end users. If users get hung up on technical issues with nowhere to go for help, you are not enhancing productivity, you are making it worse. That s why NaviSite has put such a premium on outstanding support such as our 15-minute response times for urgent situations. We get you up and running. And we keep you running smoothly. NaviSite Managed Office 365 ebook Introduction 2

5 I. Welcome to Office 365 Get Ready for the Future DOES ANY OF THIS DESCRIBE YOU? Your business is expanding rapidly you are hiring new staff and adding locations. You want to quickly implement the right IT resources so everyone can hit the ground running. Your employees increasingly work in different places on different devices. You want to make it easy for them to collaborate anytime, anywhere on any device. Your organization has adopted policies for using mobile devices both devices issued by your organization and user-provided devices (i.e., Bring Your Own Device BYOD). You want to make these mobile policies a success. You are tired of investing in new servers, storage and managing it all. You have heard about the cloud and want a smart, practical way to start putting it to work. Business expansion. BYOD. Anytime, anywhere collaboration. Saving money. Those are all great things. And all good reasons to take a close look at Office 365. By providing an easier way to get access to the applications your business relies on every day, Office 365 helps you grow, stay more agile and save money. With Office 365, you can log on anytime, anywhere from any device. Get your applications set up the way you want them. See all your documents. Stay in touch with your team with a voice or video call. OUTLOOK/ EXCHANGE WORD EXCEL POWERPOINT IM CAPABILITIES (YAMMER) SHAREPOINT STORAGE SECURITY/ COMPLIANCE NaviSite Managed Office 365 ebook Welcome to Office 365 Get Ready for the Future 3

6 TOP REASONS WHY COMPANIES CHOOSE OFFICE 365 Mobile access is the driving force behind Office 365 adoption, but that s not the only benefit. Instead of following an endless cycle of software and hardware upgrades the new releases that come out periodically with Office 365 you are always up to date: through your annual Office 365 subscription you always have access to the latest version of the software. And everyone in your company gets the same experience. If you currently use Microsoft Office, Office 365 is the perfect option: build on your knowledge and experience with Microsoft solutions no retraining needed. But even if you have no previous investment in Microsoft Office, you will find that Office 365 has a lot to offer. While others have attempted to provide cloud-based productivity solutions, none can match Office 365 for comprehensiveness, security, compliance and support for hybrid implementations and more. Let s look at the key factors that make Office 365 an outstanding choice: Familiar User Experience One of the primary reasons businesses turn to Office 365 is familiarity. Because Microsoft has long been the dominant provider of productivity solutions, most users already know how to use its applications. This base of knowledge enables a more seamless transition to Office 365, reducing support, training and other transition costs. Technology Leadership With well over three-fourths of its revenues coming from enterprise software, you can count on Microsoft to say on top of its game. No other vendor is as focused as Microsoft, with such a broad range of offerings in the business productivity space. Complete Solution With Office 365 you get a fully integrated solution including (depending on the specific plan you choose) built-in communication, collaboration and social-networking capabilities. In short, you get it all no third-party add-ons required. Mobility In fundamental ways, smartphones and tablets have completely changed our ideas about when, where and how we work. Office 365 is designed for this new world of mobility. Customers can use Microsoft Office 365 virtually anywhere, on all their devices, across any platform and on any browser, with applications that are optimized for their mobile devices. NaviSite Managed Office 365 ebook Welcome to Office 365 Get Ready for the Future 4

7 Collaboration Microsoft applications have long been a key source of personal productivity. With Office 365, they also deliver the seamless collaboration that is critical to team and enterprise productivity. Documents saved on Microsoft s OneDrive for Business (part of your Office 365 subscription) can be shared with others to simultaneously collaborate on the documents and create a common site where all work is automatically saved. Solutions such as Microsoft Yammer and Lync make it easy to communicate via text, voice video and more. Cloud/Local Flexibility Many organizations and many individual users are not yet ready to make a wholesale move to the cloud. Also, compliance and security issues may make it appropriate to keep some things onsite. Office 365 is perfect for these situations. With Office 365, you can be as local or as cloud as you want to be. Applications can be installed on local devices (up to five) where they can be used while offline. This is a major differentiator from other offerings on the market that are essentially cloud only. Predictable Budgeting As with all cloud-based solutions, Office 365 dramatically reduces and even eliminates upfront capital investments, implementing an OpEx model with a predictable monthly cost. ROI One of the true measures of success of any IT investment is ROI. At the end of this ebook there is an ROI example with compelling results: through savings on things like hardware and by enhancing productivity through mobile access, Office 365 delivered a payback in seven months. Security/Compliance Office 365 directly addresses some of today s most demanding information-security requirements. For example, Office 365 is independently verified to meet requirements specified in ISO and the Federal Information Security Management Act of Customers can also take advantage of fine-grained controls to tailor Office 365 to their specific security and compliance needs. For example, administrators or help-desk staff can be given access to a subset of administrative settings appropriate to their roles. NaviSite Managed Office 365 ebook Welcome to Office 365 Get Ready for the Future 5

8 II. Getting Started with Office 365 Why and when you make the move to Office 365 is going to depend on many factors unique to your organization. At some point, it s likely to be inevitable, as Microsoft is increasingly making Office 365 the primary way to acquire its applications. But, as in all business decisions, the primary motivation should be the value that will accrue to you. Here are some typical situations in which organizations have made that value decision and moved to Office 365. See if any apply to you: Virtual Workplace: Your employees work in different places on different devices. You want to make it easy for them to communicate and collaborate seamlessly. Office 365 provides anywhere access to your familiar applications including , calendar, videoconferencing and your most current documents. Now you can make it easy for employees to use any device they choose PCs, smartphones, tablets (including Macs) and always have access to the applications and data they need to be productive. Disjointed Your business is now relying on disjointed services, inconsistent webconferencing tools and isolated web portals. You are suffering from a lack of integration, insufficient security and not enough document storage. Office 365 eliminates the need for multiple accounts, signing on to various websites to get services, nonsecured document exchanges and downloads, etc. NaviSite Managed Office 365 ebook Getting Started with Office 365 6

9 No Learning Curve: Your employees are already deeply familiar with Microsoft Office applications. You want to put everything they need at their fingertips, but you don t want to introduce a new set of applications. Office 365 enables you to provide better access to familiar productivity tools, without incurring an expensive and time-consuming learning curve. Collaboration: You see the future you are going to be adding more and more productivity and collaboration tools. Keeping track of all of them is going to be a nightmare. You want one licensing bundle that covers productivity, collaboration, social networking, voice communications, videoconferencing, document storage and more. Existing Customization: You know what your organization needs and the way your people work. Over the years you have adapted and essentially customized Microsoft applications to meet the needs of your workforce. Office 365 enables you to enjoy the same level of customization as you would if the software were entirely deployed on your own servers. OFFICE 365 PLANS Once you decide that Office 365 is right for you, it s time to choose the Business or Enterprise version of Office 365. Office 365 plans differ in the following ways: Number of Employees Supported: Currently 300 for an Office 365 Business Plan, and Unlimited for an Enterprise plan. Office Applications: All the Office 365 plans include access to the core productivity applications: Word, Excel, PowerPoint, Outlook, Publisher and OneNote. The big differences between plans are whether the applications are (1) online only, (2) whether they are installed and online, and (3) whether or not they are available across all mobile devices. The most basic Business and Enterprise plans are online only nothing gets installed on your local hardware. The more robust Business and Enterprise plans provide installed Desktop and Mobile Office Applications: Office applications for the desktop (on five devices per user) as well as Mobile Office Applications on NaviSite Managed Office 365 ebook Getting Started with Office 365 7

10 up to five tablets or phones per user (Android or ios). Microsoft Access is available via the Enterprise Full Office only. All the plans also provide access to: Exchange Online (50GB), In-Place Archive, Calendar (Exchange), Web-Based Access, Mobile Access Skype for Business: Online Meetings, IM (Lync), Integration with SharePoint, One Drive SharePoint Online: Team Sites, Internal, Portals (SharePoint) One Drive for Business: 1 TB Cloud Storage, PC/Mac Plug-In, Sync to Smartphone, Share Files Internally/Externally Social Media: Enterprise Social (Yammer), Content Discovery & Search (Delve) Active Directory Integration Additional options for search capabilities, corporate video management and compliance may also be available. Having a variety of plans makes it easier to meet the needs of a diverse workforce. Mixing and matching of plans is definitely an option, one that you need to evaluate thoroughly. Making these upfront decisions is often the first way that NaviSite can help ensure that your deployment gets started right. APPLICATIONS INSTALLED LOCALLY Even though Office 365 is a cloudbased service, Office applications don t run in the cloud. Instead, users download Office applications from the Office 365 portal and install them on their local computers. Microsoft uses Click-to-Run technology to make the download and installation of Office applications fast and simple. Clickto-Run uses virtualization technology to run Office applications in a selfcontained environment on a local computer, which allows users to run Office applications side-by-side with earlier versions of Office. Because Office apps install and stay on your machines, you can use them online or offline, the same way you have used Office in the past. The Office Licensing Service (OLS) enables users to install Office applications on up to five computers (PC or Mac) at the same time. If users try to install Office applications on a sixth computer, they will receive an error message. Users can deactivate one of the first five computers on which Office applications are installed, by using OLS. That will release the license and allow users to activate the sixth computer. WORKING COLLABORATIVELY IN OFFICE 365 Working collaboratively on documents with coworkers, customers and partners is critical to being an agile business and getting work done quickly. Office Online, the browser-based version of Office applications, allows users to collaborate on a cloudsaved document using real-time co-authoring. This means everyone can contribute and edit documents simultaneously in Word, PowerPoint, Excel and OneNote Online. Realtime presence helps you see where your co-authors are working in the document so that you don t create conflicts as you edit. Additionally, the ability to see changes to text and formatting as they happen will help you and your co-authors stay on the same page as your ideas develop and evolve. ONLINE STORAGE An essential part of Office 365 is the availability of cloud-based storage. This simplifies backups and also enhances the ability to collaborate on shared documents. With Office 365, you now have a drive in the cloud called OneDrive for Business. This is for documents that you are managing and working on and that you can also share with others. Documents are saved to the cloud by default so they are automatically backed up. Because you can sync these files to your laptop or mobile devices, you can still access and work on them when you are offline. When you go back online, they will automatically re-sync. When you sign in to Office 365, you will always have the latest version of your documents following you. If you re using Office 365, you get 1 TB of space in the cloud for OneDrive for Business. If your OneDrive for Business library is hosted on a SharePoint server in your organization, your organization s administrators determine how much storage space is available. All files that you store in OneDrive for Business are private unless you decide to share them. You can easily share a file with everyone in your organization by placing it in the Shared with Everyone folder, for example. You can also share files with specified co-workers so you can collaborate on projects. If you re signed in to Office 365, you may even be able to share with partners outside of your organization, depending on what your company allows. NaviSite Managed Office 365 ebook Getting Started with Office 365 8

11 Tip: When you send from the Outlook Web App, you can attach a OneDrive for Business file as a link, instead of sending an attachment. This automatically gives the people you send the message to permission to edit the file. Plus, you save space in everyone s mailbox and encourage people to edit the same copy in OneDrive for Business. WHICH OFFICE 365 PLAN IS RIGHT FOR YOU? Some of the key factors to consider are: Size: Do you need more than 300 licenses the limit that separates Business from Enterprise plans? Type of Employee: Your employees probably differ in how much they rely on Office applications: Which employees spend their entire day using productivity tools creating and consuming information? Which employees are underor over-served by their applications? Which employees just need an online-only version i.e., they won t really be affected if they lose Internet access to the applications? Segmenting your workforce based on roles, departments, job functions and other demographics will help you make the right decision. NaviSite will help you do that and match the right Office 365 plans to the situation. Security: What are your security and compliance needs? While all Office 365 plans deliver high levels of security, the upper-tier Enterprise plans have specific features and ediscovery tools for compliance and information protection, including Legal Hold, Rights Management and Data Loss Prevention for and files. Excel Power Users: Which employees rely heavily on Excel and can benefit from additional Business Intelligence capabilities in the top-tier Enterprise plans? Video Usage: Do you have an active need for sharing video files in your organization? The top Enterprise plans provides a video portal. HYBRID IMPLEMENTATIONS One of the many capabilities that sets Office 365 apart is that even though it is primarily a cloud-based service, you can mix and match cloud and on-premises capabilities. Customers can be hybrid, moving some Office users to the cloud while keeping others using on-premises solutions. This may be done to allow you to test the waters, or for compliance or operational reasons. Your users will likely never know the difference, and you get to use the same management tools across online and on-premises servers. A hybrid scenario is common for many of NaviSite s Office 365 customers that have both a mobile and fixed workforce. Implementing single signon with Active Directory Federation Services can help deliver the seamless access needed to get the best of both worlds and a familiar experience. As part of our evaluation, NaviSite will carefully analyze your needs and develop a comprehensive approach to utilizing Office 365 services. The Hybrid option is available with Enterprise plans. NaviSite Managed Office 365 ebook Getting Started with Office 365 9

12 III. Onboarding to Office 365: The NaviSite Experience In principle, making the transition to Office 365 involves setting up the appropriate accounts, the access permissions, file integrations and, in the case of current users, transitioning existing premisesbased solutions to the cloud. It can be simple that s why many providers of Office 365 treat onboarding as a self-service activity that customers complete on their own. Some NaviSite customers do this, but many more prefer assisted onboarding that lets them take advantage of our experience in migrating multiple data sources, application integrations, identity and mobile management and more. NaviSite offers onboarding services with Managed Provisioning and Managed Migration. PREPARING YOUR INFRASTRUCTURE Your end users are accustomed to the high performance of locally provided services. So when moving these local services to cloud-hosted Office 365, it s important to anticipate performance issues and other complexities that can arise during and after the migration. Moving applications and services to the cloud will inevitably change the demands on your network infrastructure. For example, in the case study cited in this ebook in Section 5, Calculating Your Savings, some areas saw a reduction in bandwidth needs (e.g., Exchange), while other areas saw an increase (e.g., new deployment of Lync). Additional bandwidth was also required during the initial data migrations. The result was a net increase in bandwidth over three years, costing $103,400. NaviSite Managed Office 365 ebook Onboarding to Office 365: The NaviSite Experience 10

13 There are many variables to consider when estimating network traffic. Some of these variables include the following: The specific Office 365 services to which your organization has subscribed The number of client computers in use at a time The type of task each client computer is performing The performance of the Internet browser software on each client computer The capacity of the network connections and network segments associated with each client computer Your organization s network topology and the capacity of the various pieces of network hardware As part of our onboarding service, NaviSite will make a careful evaluation of your network needs. MIGRATING DATA AND An important and often overlooked part of your transition to Office 365 is the migration of data and . Everyone likes to start out thinking it s basically like a backup, but then the sheer enormity of the task sets in: mailboxes, mail folders, shared contacts, calendars, SharePoint files, file structures, lists, permissions, Active Directory files, third-party utilities, spam filter settings, server permissions and more. Hybrid deployments that involve a mix of on-premises Exchange servers and Office 365 are the most challenging. Here is also where network bandwidth issues can be a problem: an organization with low bandwidth and a lot of data to move can find performance disrupted. In reality, manual migrations are not really practical for more than a handful of users. NaviSite provides comprehensive migration services. (Customers who prefer to completely control this process also have the option to be self-directed.) Our team provides a white-glove experience with our managed data-migration service; NaviSite will manage the migration of your data from various data sources, including Exchange 2003+, Domino, IMAP, POP3, Groupwise, Gmail and more. NaviSite typically does extensive testing and starts the transition with a small number of licenses. Once everything checks out, it s full steam ahead. The key is to plan carefully and then streamline the transition. Education for end users is essential. With a service as essential as , users can be very sensitive to any change. Active Directory: To implement Active Directory transitions, NaviSite provides a range of options depending on the current state of your Active Directory and where you want to be: No current Active Directory presence, but wish to connect to Office 365 using the Direct Connect Identity option No current Active Directory presence, but want to make use of Active Directory features and connect to Office 365 using the AD Directory Identity options Have an on-premises Active Directory presence and wish to connect to Office 365 using the AD Directory Identity options Identity Federation: Identity federation may be important especially if your organization is adopting other cloud-based applications later and want a single sign-on for users. This is where a cloud-based federated ID management capability with prebuilt connectors to popular SaaS services has real value a key capability that NaviSite is experienced in implementing. NaviSite Managed Office 365 ebook Onboarding to Office 365: The NaviSite Experience 11

14 IV. NaviSite Support and Monitoring One of the key reasons many enterprises choose NaviSite for Office 365 is the level of ongoing support and performance monitoring. When Office 365 is up and running, end-user support issues inevitably arise just as they do today with applications installed locally. Because Office 365 is by definition 24/7/365, this puts a strain on most organizations. Not NaviSite. For NaviSite, this level of support is a natural extension of what we do every day for all our cloud customers. That s why NaviSite is able to offer: 24/7 Technical Support (Tier 1/2) by trained Office 365 experts 15-minute response times for urgent situations Escalation to Microsoft Premium Support included as part of your relationship with NaviSite NaviSite Managed Office 365 ebook NaviSite Support and Monitoring 12

15 NAVISITE SUPPORT OPTIONS CONTINUOUS PERFORMANCE MONITORING NaviSite System Center Operations Manager (SCOM) provides infrastructure monitoring that is flexible and cost-effective, helping ensure the predictable performance and availability of your Office 365 applications. NaviSite SCOM is comprehensive, delivering: Real-Time Service Health Notifications Message-Center Communications Planned Maintenance Updates Per-Tenant Monitoring Using a Single Pane of Glass Using SCOM (included in service) SECURITY With NaviSite as your provider, you also get an array of built-in security capabilities: Inbound Spam/Anti-Virus Services: Protect against spam, viruses, and graymail Data-Leak Prevention: Outbound filtering against and documents, protecting data leaving organizations (SSN, credit-card number, etc.) McAfee Web Security: Business Continuity for Office 365 SECURITY Basic Encryption: Providing secure organization-to-organization via a secure tunnel Transport Layer Security (TLS): Includes TLS Authority Validation Advanced Encryption (an add-on service): For secure -to- encryption on all devices (the perfect solution for organizations with no encryption solution in place): Easy-to-use, push/pull encryption Mobile device compatible Integration with data-lossprevention (DLP) strategies NaviSite Managed Office 365 ebook NaviSite Support and Monitoring 13

16 V. Case Study: Office 365 Cost Savings One of the primary motivations for moving to Office 365 as it is for any cloud service is to achieve cost savings. This can come in the form of: Reduced hardware investments Savings on support costs and licensing fees Lowering the cost of achieving compliance Lowering the cost of extending your operations e.g., reducing the need for fully equipped remote offices Extending productivity and collaboration capabilities to achieve a more efficient operation HYPOTHETICAL COMPOSITE COMPANY The technology research firm Forrester undertook a study for Microsoft, evaluating the savings that were achieved by different organizations that have implemented Office 365. Forrester interviewed three existing customers with multiple years of experience using Office 365 and conducted an online survey with 60 large organizations using Office 365. Forrester then created a composite organization, Acme Supply Corporation, * to estimate the savings that might accrue to a typical enterprise. The composite organization was assumed to be operating in North America with 6,000 employees (2,500 knowledge workers and 3,500 factory, warehouse and distribution employees). All knowledge workers were moved to Office 365. * ylu=x3odmtbynxq0nthjbgnvbg8dymyxbhbvcwm1bhz0awqdbhnlywnzcg--/rv=2/ RE= /RO=10/RU=http%3a%2f%2fdownload.microsoft.com%2fdownload%2fE %2fC%2f8%2fEC85A331-A99D-4FF1-9D49-B6FF61D45B72%2fOffice% %2520TEI. pdf/rk=0/rs=miafq8bnp8_5zuxxplljtg4fyqi- NaviSite Managed Office 365 ebook Case Study: Office 365 Cost Savings 14

17 OFFICE 365 IMPLEMENTATION The hypothetical rollout was as follows: RESULTS The Forrester analysis cited total benefits of $8.8 million versus total costs of $3.2 million, resulting in a net present value (NPV) of $5.6 million and a total payback in seven months. 2 NaviSite Managed Office 365 ebook Case Study: Office 365 Cost Savings 15

18 Technology Savings: $672,791 The organization avoided having to purchase and maintain new infrastructure hardware: 30 highly virtualized physical servers were not added, and storage requirements were reduced by half. Server License Savings: $60,060 Server licenses for various Microsoft solutions were no longer needed, eliminating the purchase cost and annual maintenance. Implementation Savings: $272,000 The implementation effort was 40% less than for a comparable on-premises solution, requiring far less internal effort and professional services fees. This savings across all phases equaled $272,000. Manpower: $1.42 million Manpower required to support the solution was reduced by more than half (from nine, down to four full-time employees). The three-year associated savings was $1.42 million. Mobility: $2.81 million Three hundred highly mobile road warrior employees (salespeople and engineering consultants) save a lot of time from not having to use VPNs to access systems and having better collaboration tools and access to information, saving one hour per day by Year 3. The total productivity savings, discounted 50% since not all productivity gains result in more work accomplished, was estimated at $2.81 million. Control and Compliance: $90,250 Office 365 had all the required features and security, eliminating the need for additional projects to deploy encrypted , ediscovery and rights-management capabilities. In total, 9.5 man-months were saved, with a corresponding cost avoidance of $90,250. Business Intelligence: $3.25 million Six hundred users make faster, better decisions because of more timely access to information. A subset of users analysts, managers and salespeople see a reduction in time required to hunt for information or waiting for information in order to make the best decisions possible, resulting in daily savings of 30 minutes per day by Year 3. The productivity opportunity, discounted 50% since not all productivity gains result in more work accomplished, was estimated at $3.25 million. Enterprise Social: $247,000 Third-party social/collaboration tools were eliminated since they come standard within Office 365. Savings were also achieved by discontinuing the use of other tools and by moving communications from traditional telephones to Internet-based solutions. Combined, the composite organization saved $247,000 over three years. ESTIMATED COSTS The composite organization experienced the following riskadjusted costs: Internal implementation labor: $396,000 Professional services: $420,000 Training: $910,350 Ongoing system administration: $1.07 million Incremental Microsoft licenses: $241,652 Federation hardware: $41,625 Additional bandwidth: $103,400 NaviSite Managed Office 365 ebook Case Study: Office 365 Cost Savings 16

19 VI. Why NaviSite NaviSite has long been a leader in the delivery of application services that help simplify, streamline and secure enterprise applications across the organization, and for an array of distinct business functions. Our support for Office 365 is a natural extension of the capabilities we have provided to enterprises for more than 15 years from streamlining entire IT infrastructures, to setting up cloud-based disaster recovery, to implementing new Desktop as a Service solutions (a natural fit with Microsoft Office 365). Take advantage of NaviSite s decades of experience delivering the most demanding cloud and managed services. Trusting NaviSite to implement and manage your Office 365 solution is a great way to begin a relationship with us or build on the one you now have. Either way, let s get the conversation started. Office 365 is going to be part of your future let NaviSite help you make it happen today. NaviSite Managed Office 365 ebook Why NaviSite 17

20 About NaviSite NaviSite, Inc., a Time Warner Cable Company, is a leading international provider of enterprise-class, cloud-enabled hosting, managed applications and services. NaviSite provides a full suite of reliable and scalable managed services, including Application Services, Cloud Desktop Services, Cloud Infrastructure Services and Hosting Services for organizations looking to outsource IT infrastructures to help lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through an international footprint of state-of-the-art data centers. For more information about NaviSite services, please visit NaviSite, Inc., A Time Warner Cable Company , 2016 Time Warner Cable Enterprises LLC. All rights reserved. Time Warner Cable Business Class is a trademark of Time Warner Inc. used under license Time Warner Cable Enterprises LLC. All rights reserved. NaviSite Managed Office 365 ebook 18