Department of Human Services and Oregon Health Authority

Transcription

1 Department of Human Services and Oregon Health Authority 2015 Joint Committee On Ways and Means Subcommittee on Information Technology Office of Information Services Overview Kristen Duus, Chief Information Officer Sarah Miller, DHS Chief Operating Officer for Technology March 24,

2 Presentation Topics Agency IT Profile OIS Overview Challenges Improvements for the Future IT Related Projects IT Related Projects

3 OIS is a Shared Service DHS OHA OIS: Providing Technology solutions supporting Oregonians health, well-being and independence Lower Cost Better Health Better Care 3

4 OIS supports DHS and OHA. DHS Services (~7,600 employees) OHA (~4,200 employees) Child Welfare Vocational Rehabilitation 184 office locations Addictions/Mental Health Health Care Programs Aging & People with Disabilities Intellectual / Developmental Disabilities Health Policy Public Health Self Sufficiency 4

5 Office of Information Services Governor s Budget (GB) $136.7 million Budget does not include DAS ETS Charges (Budgeted in Central Assessment) or Agency IT Projects (Budgeted in Program Budgets for both DHS and OHA) FTE / 469 positions 5

6 Strategic Technology Plan DHS/OHA Needs: Data Automation Integrated service Better training and development Self directed services Work remotely Next generation of statewide systems Manage total cost of technology ownership Trusted Source for Health and Human Services Data Business Automation Comprehensive View of Clients Dynamic Needs Supported by Seamless Services Enable Connectivity Anytime, Anywhere, in Multiple Ways 6

7 Balancing Our Work Operations and Maintenance (Supporting Existing Systems) New Efforts (Projects, Enhancements, Strategic Improvements) 7

8 OIS Organization Office of the CIO (3 positions) Business Engagement Services (42 positions) Project Management Office (3 positions) Enterprise Alignment and Design (20 positions) Application Development and Maintenance (192 positions) Customer Service and Support (162 positions) Business Operations (37 positions) Information Security and Privacy (9 positions) 8

9 OIS Challenges IT Governance Project Management Other Maturity Improvements Quality Product Testing Communications Priorities Resources Common Priorities Intake Resources Common Intake Roles & Responsibilities Consistent Roles & Methodology Responsibilities Consistent Methodology Standards Inconsistencies Standards Inconsistencies Reliable Testing Results Implementation Testing Planning Implementation Planning Internal Business Partners Internal Stakeholders Business Partners Stakeholders 9

10 OIS Opportunities IT Governance Project Management Other Maturity Improvements Quality Product Testing Communications Focus: Service Quality Establish Implement Monitor & Measure Improve & Optimize 10

11 Idea/Request Program area identifies need Intake & Assessment OIS/Business Prepare Detailed Analysis & Scorecard IT Governance Business Change Request Business Prioritization OIS/Business provide to appropriate group for decision OR Governance Program IT Governing Body: (or other relevant governing body) (Minor modifications, resources and costs already allocated within operational or project plan) Decision & Next Steps Future Opportunity Queue NO OR Agency IT Governing Body: (Resources shifts within agency, increase limitation, aligned within agency priorities, large level of effort hrs & $150k $1M) Joint Agency IT Governance (High risk, increased budget required, enterprise impact, increase resources, extra large level of effort greater than 2000hrs & >$1M, new priority Approved? YES Approved Work Effort > Proceed to Queue; or Project Initiation; or Project Conception 11

12 Project Management Stage Gates Closing Conception Gate 1 Execution Initiation Planning 12

13 Increasing Capability Maturity Set measurable objectives 5. Optimizing Set measurable objectives 4. Quantitatively Measured Apply process rigorously and consistently 3. Defined Focus on process and responsibility 2. Managed Process Sophistication & Maturity Levels 1. Initial 1 Initial 2 Managed 3 Defined 4 Quantitatively Measured 5 Optimizing Risk Efficiency & Effectiveness 13

14 IT Related Projects Modernization: Case Management Online* Child Care Billing and Tracking (CCBAT)* DHS Statewide Adult Abuse Data and Report Writing System Electronic Data Management System (EDMS) Provider Time Capture * Closed 14

15 IT Related Projects MAGI Medicaid Transition to OHA Project*/ MAGI Medicaid System Transfer Project Behavioral Health Integration Project (BHIP) MMIS Projects, including 5010, ICD10, Disaster Recovery, Transformed Medicaid Statistical Information System (TMSIS) OHA Medical Assistance Provider Incentive Repository (MAPIR) * Women, Infants & Children Electronic Benefits Transfer (WIC EBT) Community Outcome Management & Performance Accountability System Support (COMPASS) * Closed Home Visiting Data System (HVDS) Oregon Health IT Common Credentialing 15

16 IT Related Projects Windows 7 Upgrade Shared Projects Across Both Agencies PC Replacement Bandwidth Upgrade * DHS/OHA Travel Reimbursement System (TRIPS) * REAL + D * Closed 16

17 OHA IT Related Projects in In addition to the inflight projects that will continue from , OHA will undertake 3 large new projects funded from its proposed base budget OHA MAGI Medicaid System Transfer Transfer of Kentucky MAGI (Modified Adjusted Gross Income) Medicaid system. ($62.9 mil, 90% FF / 10% GF) OHA HIV CAT (CAREAssist) Replace existing application and other legacy solutions. ($1.45 mil, OF drug rebate revenue) OHA Office of Health IT projects Common Credentialing (inflight), Provider Directory, and Clinical Quality Metrics. ($29.3 mil, from existing Federal resources) 17

18 IT Related Projects in Budget Request (Shared / DHS) DHS / OHA Race, Ethnicity, Language and Disability (REAL D)/Master Client Data Service (POP 402 OHA / 201 DHS) Design, build and implement a tool to collect, report and analyze REAL D data. ($3.5 mil, assumes $1 mil in Q bonds) DHS Adult Protective Services IT System (POP 107) Streamlined and integrated statewide Adult Abuse and Report Writing system. ($3.4 mil, assumes $2 mil in Q bonds) DHS Non MAGI Eligibility Automation Project (POP 103) Planning for implementation of an eligibility system for non MAGI Medical programs. ($7.5 mil, 90%FF / 10% GF) 18

19 Supporting DHS and OHA Going Forward... Technology Supporting Business Needs Priorities Aligned with Agency s Strategic Direction Consistent, Repeatable, Scalable, Project Management Methodology Integrated Systems built on an Enterprise Architecture Talented, Skilled Staff Workload Balance from O&M Work to New Work

20 Thank you. Questions? Kristen Duus (503) Sarah Miller (503)