Complex integrated solutions in Telecommunications

Transcription

1 Complex integrated solutions in Telecommunications Kamen Petkov MSc. In Telecommunications Key Account Manager Enterprise Communications Group March, 2013 Page 1

2 Fundamental Changes Work lifestyles and collaboration are now virtual, mobile, distributed, social Page 2

3 Top Ten Predictions for 2013 The best predictor of the future is the recent past 1 All Web Browsers Installed in 2013 Will Have Real-time Communications Capabilities Built-in 2 Social Media 1.0 Jumps the Shark 3 The C in C-Drive Will Stand for Cloud Near Field Communications Takes Off 4 Global Use of Grows By a Leap 5

4 Top Ten Predictions for 2013 The best predictor of the future is the recent past 6 Your Next Car Will Also Be Your Assistant (Safely, of course) 7 Captured Communications Create Another Source of Big Data 8 Users Will Become the Last Obstacle to Ubiquitous Enterprise Videoconferencing 9 BYOD Becomes BYO 10 Enterprises Discover Untapped Competitive Advantage In Virtual Team Performance

5 Fundamental Changes TDM (Hicom) Communications has become a complex, IP fragmented and overwhelming mess Proprietary hardware and software Telecommunications networks Voice Voice IP VoIP (HiPath) Proprietary hardware and software Converged IP networks Premises-based / distributed Work lifestyles and team collaboration IP are now virtual, mobile, IP distributed, social UC (OpenScape) Open standards hardware and software SIP networks CEBP SIP Collaboration Data center-based SaaS (OpenScape 2012) Potential of cost-cutting, down sizing, Cloud outsourcing and offshoring has been exhausted Software as a Service On-demand consumption Cloud mash-ups Managed services Hosted Cloud Page 5

6 Page 6 What Unified means in complex solutions?

7 The Result Our vision is to deliver fully integrated communications solutions that synchronize technologies, harmonize the user experience, weave communications directly into the way businesses operate and empower employees and teams. The result is a more competitive enterprise. One that amplifies collective effort and dramatically improves business performance.

8 Our road to success Page 8

9 Portfolio Leading integrator of information and communication technologies System integrator for integrated complete solutions for construction of backbone, urban and FTTH broadband networks, including the design, validation and project management Design, supply, installation and maintenance of communications systems and network equipment Unified communication Solutions Early warning systems - DAKS Mobile solutions based on DECT and Wi-Fi Lan technologies Hardware and software multimedia terminals Delivery and software development Information security systems Installation and services Page 9

10 Solutions and Product Portfolios Devices and Clients Voice OpenScape Voice Small IP UC system HiPath OpenScape Office MX/HX/LX Converged SME HiPath 3000 Converged medium-to-large HiPath 4000 Unified Communications UC Server UC Application Video Messaging Mobility Contact Centers Campaign Management Contact Center Automated Outbound Voice Portal Networks Security Software Management Software Switches & Routers WLAN 3 rd Party Network Products Page 10

11 OpenScape Office Solution Overview for SMB All-in-one appliance OR OpenScape Office UCC solution includes Server-based Voice Video Messaging UC Collaboration Mobility CC Session control Presence federation Mobility management Call data recording Administration and licensing Network-wide user management All-in-one UC Appliance OpenScape Office MX All-In-One UC pre-installed appliance solution in a single box Up to 150 users UCC Networking with MX, LX and HX Pure IP/UC solution delivers Internet Telephony at an exceptional value OpenScape Office Multimedia Contact Center starting with as few as 4 Agents Virtualized SW UC Solution OpenScape Office LX Software-based UCC systems on standard Linux server or Virtualized Up to 500 users UCC Networking with MX,LX and HX OpenScape Office Multimedia Contact Center starting with as few as 4 agents UC solution for HiPath 3000 OpenScape Office HX Unified Communications for the hybrid world TDM, analog, or IP Up to 500 users Traditional voice conferencing services Ideal value-add option to integrate UC into HiPath 3000 installed base OpenScape Office Multimedia Contact Center for HiPath 3800 OpenScape Office powerful UCC networking across all deployment models Page 11

12 OpenScape UC Solution Overview for Large Enterprise Unified Communications Collaboration Voice Enable virtual teams and accelerate responsiveness Video Collaborate, share, and present costeffectively Mobility Connect with a solid, secure, and resilient foundation Contact Center Visually bring virtual teams closer together Empower your mobile employees Deliver high quality customer service and retain your best agents

13 ENTERASYS Networking Solution Portfolio MODULAR FIXED WIRELESS MANAGEMENT SECURITY Modular switching & routing data center and cloud computing solutions Fixed switching & routing distribution / access solutions Wireless controllers, access points, and unified wired & wireless management solutions Network management providing automation visibility and control applications Advanced security applications; network access control, intrusion prevention systems and security information & event management 13

14 Fiber optic and Services Design and Construction of long-haul fiber optic networks Design and Construction of FTTx GPON Networks with high-quality services, high speed and reliability. Supply of passive fiber optic equipment Auditing and consulting Proof of concept test and reports Project planning Legalization Project management

15 FIBER OPTIC - SINGLE SOLUTION PROVIDER

16 How we work? Enterprise Communications Group OOD is nominated as the prime contact for Siemens Enterprise Communications business in Bulgaria and Macedonia, and is accredited as Premium Distributor, the highest possible level of partnership. Introduced integrated system of quality management according to ISO 9001:2008 standard Introduced integrated system for managing information security, according to standard ISO 27001:2005. Introduced integrated system for environmental management ISO 14001:2004 Introduced integrated system for managing health and safety BS OHSAS 18001:2007 Introduced integrated Service Management System according to ISO/IEC :2011 Page 16

17 How we work? The implemented IT services management system based on the standard ISO is a proof that Enterprise Communications Group has demonstrated its ability to: Be aware of customer needs and respond to these needs. Deliver services which meet defined quality levels Make use of resources in an economical way Enhance trust and the authority to clients Benefits for our customers: Standardized set of services that meet the fullest extent of the real business needs Response to technical problems before have been noticed by the end user Single entry point for access by hotline, 24/7 Anytime access to the status information of the request Developing an action plan for providing all the necessary resources human /time; material/financial resources; technical Own technical lab for simulation problems, preparing to deploy new versions and trainings Continuous monitoring of the individual components in the client's IT system Recording of the service requests in an own database system Page 17

18 NOC, Ticket System/SiT Customer Support A 24/7 hotline support Equipped Lab for training, presentations and testing Young and high trained people Web based Electronic Ticket System available at - Support the following types of users: client, technician, manager, administrator; - Creation and management of tickets, according to the type of user - Maintenance of standard ticket fields such as: description, type, status, responsible user priority Total number of supported sites regional cities- DAKS project 12 sites in Sofia- Metro Cash & Carry 6 regional centers and 123 dispatchers in 28 regional cities Bulgaria 7 regional cities - National Revenue Agency 62 sites - Civil protection 46 sites EVN 39 sites Kaufland 4 sites - Unicredit Bulbank 4 sites - Merkator Page 18

19 Customers in Bulgaria Energetic and utilities Telecommunications Production units Banks Commercial companies Page 19 Public sector

20 Emergency system 112 Bulgaria Architecture and SLA HiPath Command and Control Emergency Management System HiPath 4000 telephony system A single-point access to various emergency service 22 Coordinators 68 Оperators 123 Dispachers GIS and resource management system Page 20

21 ecall solutions In case of a crash, an ecall-equipped car automatically calls the nearest emergency center. Page 21

22 Enterprise Communications Group Fiber Optic Projects Mobiltel National Fiber Optic Backbone km, extensions ongoing Replacement of optical cable 24 fibers with optical cable 96 fibers 100 km Laying of second optical cable 96 fibers in an existing pipe 156 km Mobiltel FTTH Pilot projects 2010/2011 Air Bites Metro Project km

23 Thank you! Page 23