PTIMIZE WARRANTY MANAGEMENT

Transcription

1 PTIMIZE WARRANTY MANAGEMENT

2 mwarranty Mize next generation Warranty Software (mwarranty) connects manufacturers, distributors, dealers, suppliers, and customers to optimize Warranty Management by streamlining warranty processes, reducing warranty costs and improving product quality. STREAMLINE Warranty Processes Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery and service campaigns. REDUCE Warranty Costs Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving rervice operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience. IMPROVE Product Quality Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers.

3 WARRANTY LIFECYCLE MANAGEMENT WARRANTY INSIGHTS Reporting & Analysis Corrective Action Quality Improvement Reduce Warranty Costs OEM WARRANTY MANAGEMENT Policies & Terms Campaigns Business Rules Streamline Warranty SUPPLIER RECOVERY REGISTRATION Supplier Agreements Supplier Claims > 40-60% Recovery SUPPLIERS CHANNELS Pre-delivery Inspection Product Registrations Service Plans 50% Attach Rate RETURNS CLAIMS PROCESSING Parts Return Shipment Tracking Parts Inspection Claims Submission Claims Adjudication Payment Reduce Returns > 80% Automation mwarranty enables companies to manage end-to-end warranty lifecycle effectively. Companies can replace disparate systems with a consolidated global warranty software to optimize Warranty Management across all business units, product lines, and regions. Seamless warranty data flow among all stakeholders and processes enables you to improve productivity and reduce cycle time: Manage all warranty policies, workflows, and business rules to automate processes Increase registration and plan attach rates to maximize customer lifetime value Automate warranty claims process and enhance accuracy of warranty data Streamline returns to support quality analysis, supplier recovery, and re-manufacturing Collaborate with suppliers to reduce warranty costs and improve quality Gain actionable insights to detect and correct product defects earlier

4 SIMPLIFY REGISTRATIONS circ INCREASE REGISTRATION RATE Increase product registration rate by simplifying the registration process and adding value to the customers. Know who your customers are and establish a direct connection using My Customer portal. Manage and track products, customers, and warranty entitlements Elevate customer on-boarding experience Generate additional revenue and profits from accessories, parts, services and service plans Inform customers on service campaigns, product knowledge, and upgrades CUSTOMER PORTAL imagetr imagetr imagetr imagetr imagetr imagetr PRODUCT: 9.3 MODEL: XLS SERIAL #: CUSTOMER: John Smith cus3608 WARRANTY: 10/20/ add4d5y4 SUPPORT SERVICE 01 RECALLS 01 INSPECTION add4d5y4 02 add4d5y4 10 PARTS 02 add4d5y4 CLAIMS MY PRODUCTS: WEB PORTAL MY PRODUCTS: NATIVE MOBILE APP SELL SERVICE PLANS circ INCREASE ATTACH RATE Manage service plans to deliver value-added services and programs beyond standard warranties. Differentiate customer experience and improve customer satisfaction by building long-term relationships across all channels including retail, web, mobile and social media. Increase plan attach and renewal rates Grow sales and profitability of service plans Improve customer retention and loyalty Gain customer and product insights board5y4 user2ar cart22r expand2 chartar CONFIGURE PLANS & PROGRAMS MANAGE OPPORTUNITIES MARKET & SELL SERVICE PLANS INCREASE PLAN RENEWALS ANALYZE PROFITS & PRICING

5 AUTOMATE CLAIMS circ INCREASE CLAIM AUTOMATION Streamline and automate all types of claims with extensive business rules to validate claim data. Service providers can easily upload, enter, submit and check the status of claims online. Manage and control claim costs by enforcing compliance with warranty policies, entitlements, failure coding, authorized parts, and standard repair times. Control warranty costs with extensive checks and validations Enhance the accuracy and integrity of claim data Improve productivity and efficiency with Claim process automation Reduce the claim cycle time Capture attachments, videos, diagnostics and communication sliders3 displa chec cance timeetr WARRANTY CLAIMS BUSINESS RULES CLAIM REVIEW CLAIMS HISTORY AUTO APPROVED CLAIMS INCREASE SUPPLIER RECOVERY circ INCREASE COST RECOVERY Improve collaboration to reduce warranty costs and improve product quality by sharing supplier warranty claims in real-time. Supplier Warranty Portal allows OEMs and suppliers to exchange claims, RMA s, and performance metrics. Increase warranty cost recovery Drive product quality and supplier performance Manage supplier warranty efficiently and cost effectively Provide real-time visibility to warranty failures STAKEHOLDERS FEATURES SOLUTION BENEFITS truckar CLAIMS REDUCE COSTS SUPPLIERS OEM RETURNS INSIGHTS cloud5rwarranty CONNECT STREAMLINE WARRANTY IMPROVE QUALITY CHANNELS

6 MANAGE SERVICE CAMPAIGNS plus IMPROVE QUALITY & SAFETY Streamline the entire product recall process to limit financial risk, retain customers and protect brand reputation. Manage the service campaigns from initiation to closure, including; customer notifications, performance tracking, and compliance reporting. Manage recalls efficiently and cost effectively Track and improve campaign performance Enhance customer satisfaction Improve product quality and safety point- goalka wri cogs directio INITIATE DEFINE AUTHORIZE PERFORM TRACK GAIN WARRANTY INSIGHTS circle REDUCE WARRANTY COSTS Provide easy access to warranty dashboards and reports to all stakeholders, including; Warranty, Quality, Engineering, Finance, and Suppliers to track and improve warranty performance metrics. Generate and share standard reports for warranty reserves, failure analysis, regulatory compliance, and supplier quality. Gain actionable insights to reduce warranty costs Reduce detection-to-correction cycle-time to fix quality issues Provide a centralized and trusted source of qarranty metrics Save time and cost in creating ad hoc reports DASHBOARDS AND REPORTS EARLY WARNING SYSTEM WARRANTY RESERVES

7 MIZE AS YOUR SOLUTION PARTNER In addition to mwarranty (next generation Warranty Lifecycle Management software), the Mize team brings in-depth experience and best practices to optimize Warranty Management. The Mize team has a proven track record of delivering warranty solutions successfully to numerous global brands. Our simple and cost-effective subscription model allows you to deploy mwarranty software without the upfront investment in costly infrastructure, software licenses or implementation services. mwarranty can be seamlessly integrated with your ERP, CRM or other enterprise systems to provide a connected warranty experience to all stakeholders. Mize is your reliable solution partner to achieve your warranty objectives rapidly and cost effectively! MIZE GLOBAL TEAM CLOUD SUBSCRIPTION BEST PRACTICES WARRANTY CONNECT REACTIVE TRANSACTION-FOCUSED PROACTIVE QUALITY-FOCUSED OPTIMIZED INTEGRATED MANAGED STANDARDIZED AD-HOC CHANNELS OEM SUPPLIERS WARRANTY MATURITY MODEL Decades of warranty experience Proven industry track record Capable and knowledgeable team Simple and cost-effective subscription Easy to use, configure, and integrate Realize faster ROI Standardize global warranty processes Connected warranty experience In-depth knowledge across industries INDUSTRY EXPERTISE APPLIANCES AUTOMOTIVE COMMERCIAL EQUIPMENT CONNECTED HOME CONSUMER ELECTRONICS HVAC HEAVY EQUIPMENT HIGH-TECH INDUSTRIAL EQUIPMENT MATERIAL HANDLING MEDICAL EQUIPMENT OUTDOOR POWER PARTS SUPPLIERS TRANSPORTATION

8 MAXIMIZE CUSTOMER LIFETIME VALUE Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to enhance customer satisfaction, retention and loyalty. The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience, builds more knowledge about the customers and products and increases revenue from the existing customer install base. Mize enables you to harness web, mobile, cloud, IoT and analytics technologies to Maximize Customer Lifetime Value. DISCOVERY OFFERS RATINGS VOC COMMUNITY LOYALTY LOCATOR IOT COMMERCE PARTS SUBSCRIPTION PLANS REGISTRATION INSPECTION SUPPORT SERVICE WARRANTY KNOWLEDGE PRODUCTS Assemble and configure Smart Blox by role to deliver a unique customer experience info@m-ize.com 8610 Hidden River Parkway, Suite 200 Tampa, FL 33637, USA REQUEST A DEMO NOW! OR GO TO: