Agenda. Your Objective. Design Phase. Tools. Conclusion Q&A. Polycom, Inc. All rights reserved. 2

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1 Arnaud Le Devehat Design Clinic Series Part 1 : Ensuring Team Collaboration Success by Extending Your UC Platform Key Success Factors for Designing Your Collaboration Environment May 14, 2015 Polycom, Inc. All rights reserved.

2 Agenda Your Objective Design Phase Tools Conclusion Q&A Polycom, Inc. All rights reserved. 2

3 Agenda Your Objective Design Phase Tools Conclusion Q&A Polycom, Inc. All rights reserved. 3

4 What Business Objectives are You Trying to Achieve? Improve your Customer Support operations by introducing video? Attract Talent as you encourage home office practices Empower Employees and executive meetings Reduce Travel expenses Meet More Customers every day by introducing video? Bring your Knowledge Management practices to the next level with video Always start with User Stories and Personas Personas: Fictional characters created to represent different user types Polycom, Inc. All rights reserved. 4

5 Example of Video-Enabled Business Process Horizontal Applications Your Objective Human Resources Corporate Training Sales Management Facilities / CRE Talent Aquisition Distance Learning Manage Relationships Project Management Recruitment and HR professionals can assess candidates faceto-face regardless of location to reduce timeto-hire and improve onboarding. Training and development curriculums can be cost-effectively delivered remotely by experts while increasing interactivity and knowledge retention. Account and channel management teams maintain regular contact, review opportunities and manage relationships with customers and partners. Facilities and real estate teams can easily share blue prints with suppliers and remotely inspect sites to improve project cycle-times and outcomes Polycom, Inc. All rights reserved. 5

6 Example of Video-Enabled Business Process Vertical Applications Your Objective Manufacturing Customer Services Business Services Entertainment Remote Support Pharmaceuticals, textile, automative and FMCG, manufacturers can get remote video support instantly from any supplier to reduce downtime. Client Services Banks, insurance or HealthCare Organization can add video to Internet and mobile service channels to enable face-to-face interactions with advisors, customers or patients. Consulting Legal, accounting, IT and other consulting firms can improve client service and shorten project lead times by creating virtual and borderless project teams. Video Interactions Broadcasting, media and production companies can invite celebrity guests and viewers to remotely join a show or manage castings and auditions. Polycom, Inc. All rights reserved. 6

7 Define your User Stories Example : Enable face-to-face interactions with patients On-line Healthcare System Your Objective Polycom, Inc. All rights reserved. 7

8 Define your User Stories Example : Enable face-to-face interactions with your customers Meet Your Doctor Over Video Your Objective Polycom, Inc. All rights reserved. 8

9 Ensuring UC Collaboration Success Key Success Factors for Designing Your Collaboration Environment 1 Embrace a Vision, Put User Experience First Define simple video-enabled business workflow Always Start with User Stories and Personas Then Follow with Technology Requirements Polycom, Inc. All rights reserved. 9

10 Agenda Your Objective Design Phase Tools Conclusion Q&A Polycom, Inc. All rights reserved. 10

11 Success is a Combination PROCESS Design Phase Envision video-enabled business workflow Define user stories Process Culture CULTURE Awareness Training - enable scalable training Adoption - measure usage Technology TECH Choose optimal technology Design the solution FIRST Then DEPLOY Polycom, Inc. All rights reserved. 11

12 Recommended Approach Design Phase Envision Design Deploy User Stories Architecture Implement High Level Architecture Detailed Solution Design Validate Plan Investment & Outcomes Get Ready to Deploy Polycom, Inc. All rights reserved. 12 Start Adoption Practices

13 Zoom in on Envisioning and Solution Design Envision Design Deploy Envisioning Solution Design Objective Capture business needs Define user stories Design solution architecture Documented blueprint of your solution Detailed configuration and test validation plan Get ready to deploy Minimize risk of sub-optimal investment Start small then grow Learn from best practices, Expertise and experience Benefits Remove risk via manufacturer certified design Secure Business Continuity Team changes, partners change, report remains Future adoption and ROI starts here Polycom, Inc. All rights reserved. 13 Expedite deployment - quicker ROI

14 Focus on Envisioning Translate User Stories into UC Solution Architecture Define Business Objectives Capture Current Situation Listen to Users Current use cases and feedback Listen to IT Operations Current use cases and feedback Listen to the Data CDRs can tell a lot! Current Architecture Understand the existing Envision the Future Build User Stories Define use cases Plan IT Operations Define best practices Design Architecture High level solution Plan / Budget Milestones Design, Deploy, Operate Document the Findings Executive Summary Detailed Envisioning Report Polycom, Inc. All rights reserved. 14

15 How to define a User Story? A story describe step by step the video enabled work flow Before the Meeting Calendar IM None Joining the Meeting Dial In NFC/ QR Code URL Concierge During the Meeting Voice Content Video Control After the Meeting Replay Share Measure Polycom, Inc. All rights reserved. 15

16 How to define a User Story? A story describe step by step the video enabled work flow Before the Meeting Calendar IM None Joining the Meeting Dial In NFC/ QR Code URL Concierge During the Meeting Voice Content Video Control After the Meeting Replay Share Measure Polycom, Inc. All rights reserved. 16

17 Convert your User Story into Call Flow Technical Validation Starts Here User experience Self Service Conferencing Low VC Admin overhead. Capacity Planning is key Polycom, Inc. All rights reserved. 17

18 Envisioning Phase Summary Structure Discovery On-site workshop Analysis User stories Review Architecture Review Report Executive Summary Polycom Envisioning Report Polycom, Inc. All rights reserved. 18

19 Success Requires a Method Envision Design Deploy User Stories Architecture Implement High Level Architecture Detailed Solution Design Validate Plan Investment & Outcomes Polycom, Inc. All rights reserved. 19 Get Ready to Deploy Start Adoption Practices

20 Focus on Solution Design Minimize Risk - Expedite Deployment Faster ROI Review Business Objective High Level Review User Stories Detailed use cases Architecture Review Detailed call flow review Listen Available Data CDR or RealAccess Operations Requirements High availability, dial plan, integration Deep Dive Detailed Infrastructure Configuration Per infrastructure product Third Party Integration Requirements Microsoft Lync and other supported Detailed Endpoint Configuration Per Polycom endpoint type Detailed Test Validation Plan Per user story FINAL REPORTS Solution Design Executive Solution Design Report Test Validation Plan Polycom, Inc. All rights reserved. 20

21 Polycom Solution Design Service Structure Discovery On-site workshop User stories Review Analysis Detailed Configuration Integration Requirements Report Executive Summary Polycom Solution Design Report Solution Test Validation Plan Polycom, Inc. All rights reserved. 21

22 Ensuring UC Collaboration Success Key Success Factors for Designing Your Collaboration Environment 2 DESIGN the Solution to Bring Your Vision to Life Pre-deployment configuration validation and report Detailed Documented Blueprint of your UC Collaboration Solution Get Ready for the Deployment Polycom, Inc. All rights reserved. 22

23 Agenda Your Objective Design Phase Tools Conclusion Q&A Polycom, Inc. All rights reserved. 23

24 Why Tools? Make Educated Decisions Tools play a central role in the Design Activities Network Asset Management Analytics (Utilization, Performance and Capacity) Make Educated Decision Onboard Tools as soon as possible Don t wait until it s too late to see what is going on Optimize your solution based on facts Polycom, Inc. All rights reserved. 24

25 RealAccess Architecture Cloud-Based Service Delivery Platform On Demand Access CUSTOMER PARTNER POLYCOM RealAccess Platform realaccess.polycom.com PGS SERVICE BACKEND Polycom Secured Network Tutorial Library Secured VPN DMA, RPRM ( via API) On Demand Services Asset Management Customer On-premise infrastructure DMA RPRM Analytics Utilization Capacity Performance Polycom, Inc. All rights reserved. 25

26 Polycom, Inc. All rights reserved. DEMO

27 Agenda Your Objective Design Phase Tools Conclusion Q&A Polycom, Inc. All rights reserved. 27

28 STRUCTURE YOUR PATH TO SUCCESS Explore/Design Deploy Manage/Monitor Your Success Designed into your environment Open collaboration perspective Clear path forward aligned to mutual goals Expert, successful implementation and integration Customized application assistance Training and solution readiness to drive adoption Care and maintenance Analytics pinpoint improvement areas Full operation and management options Accelerated value Measurable business success Continuous improvement through partnership Polycom, Inc. All rights reserved. 28

29 Conclusion Part 1: Ensuring UC Collaboration Success Key Success Factors for Designing Your Collaboration Environment Embrace a Vision, Put User Experience First Define simple video-enabled business workflow Design the Solution to Bring Your Vision to Life Pre-deployment configuration validation and report Deploy Analytical Tools Early Make better decisions, faster and sooner Polycom, Inc. All rights reserved. 29

30 Q&A Upcoming Design Clinics May 21 st Is Your Data Network Ready to Voice and Video Traffic? June 11 th Video for Everyone: 7 Winning Workflow Strategies June 16 th Understanding Utilization and Driving Adoption Polycom, Inc. All rights reserved. 30