HID Professional Services Supporting the HID Advantage Partner Network

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1 HID Professional Services Supporting the HID Advantage Partner Network

2 HID Professional Services : Who We Are High-quality products alone do not guarantee a successful deployment; value-added services are often needed to ensure that complex systems work together seamlessly through proper implementation and integration. That s why the HID Professional Services team is committed to accelerating value for your business and reducing your risk through successful implementation of HID Global solutions. HID Professional Services are sold and delivered through the HID Advantage Partner network, together with other Genuine HID products and solutions. In partnership, our goal is to deliver complete solutions, ensuring they will be fully operational, deployed according to best practice, on-schedule and on-budget. With HID Professional Services, you can depend on the following: A Comprehensive and Flexible Portfolio of Services HID Professional Services offerings can be adopted to meet your specific needs, ranging from strategic consulting and solution design, delivered according to our Project Assurance Methodology to implementation and customized training. We can provide the technical expertise and skilled resources to help you scope and plan your project from start-to-finish. By identifying technical complexities and risks up front, we can partner with you to find the best integration pathways to a successful deployment. We can also provide technical training for your team so that you can properly operate, customize and support HID Global s solutions. An Integrated and Accountable Team of Professionals HID Professional Services is comprised of a global team of systems engineering, systems integration, and project management experts. Each of our team members have been trained and certified in industry-standard best practices to provide you with assistance when you need it, where you need it. Deep and Broad Services Expertise Having worked with numerous financial institutions to deploy their online banking solutions; with enterprises to secure their physical and logical access; and with governments to ensure the success of their credential management and authentication processes, the HID Professional Services team brings an impressive track record of effectively deploying complex solutions from start-to-finish for a broad variety of industries and market verticals.

3 Types of Services We Provide HID Professional Services plays an important role in the overall Technical Services experience. Involved from the solution sales cycle to production rollout, we are responsible for overall solution design, integration and implementation to ensure the success of your project. Pre-Sales Consulting Services Implementation Services Training Dedicated Services/Support Technology Assessment Discovery Workshop PoC Deployment Requirements Analysis Gap Analysis Solution Design Build and Integrate Knowledge Transfer and Training Project Review and Handover Ongoing Support Provide product demo, documentation and technical advice Workshop to address key needs and verify technology fit Technical assistance during evaluation period Requirements analysis workshop Deliver requirements analysis document Deliver gap analysis document Deliver Deliver deployment solution design reports and document and certification training deliver acceptance test procedures document Project completed and solution ready for handover to support Continuous technical assistance upgrades and training Customer Engagement Lifecycle The services offered by our HID Professional Services team are designed to drive financial benefits for your business by managing delivery risk and truly maximizing the power of your investment. These services include: Consulting Services HID Professional Services offers consulting services that leverage industry best-practice to plan, scope and help design HID solutions that meet your organization s compliance, security and risk management needs. Our consulting services packages have been designed to be delivered under the leadership of a dedicated project manager. Our team of consultants will also provide your organization with the technical know-how and experience to help you make the most of your investment. Implementation Services To maximize impact, minimize risk, and help successfully build, integrate, and deploy HID s range of solutions, HID Professional Services provides proven expertise and flexible options for systems integration and end-to-end solution deployments. The HID Professional Services team includes dedicated technical consultants and software engineers who will work closely with your customer s in-house team to assist in the deployment and integration of HID solutions and third-party systems. Besides developing extensive expertise in Genuine HID products and solutions, our global team of professionals stays proficient and up-to-date with all aspects of information systems security through certifications such as Certified Information Systems Security Professional (CISSP ) and strong relationships with third-party technology providers.

4 To further ensure the success of your HID Global solution deployment and rollout, HID Professional Services also provides skills and knowledge transfer during the installation and configuration phase. We offer a variety of customized hands-on training courses to teach your team how to properly operate, customize and support these solutions. Dedicated Services The HID Professional Services team can help ensure your continued success by providing on site support for long-term engagements. The team can offer consultants to assist with the operational management of your HID solutions on a day-to-day basis. By providing ongoing expert consultancy, HID s dedicated services consultants can expedite troubleshooting and help you define risk mitigation strategies during upgrades of HID s solutions, allowing you to reduce training costs for your staff. Partner Services HID Professional Services offers partner services that help enable partners to integrate, deploy and support HID Global technology. The technology integration partner service is designed to assist product vendors who want to integrate HID Global products into their solution offerings, thereby broadening HID Global presence and allowing for ecosystem and business growth. The implementation partner service is designed to accredit selected partners who want to offer professional services for the implementation, operation, and on-going management of HID Global Solutions, thereby increasing scalability and fostering bilateral business growth. Additionally, we also manage custom identity and access management programs and provide services to channel partners enrolled in either HID Global s FARGO Authorized Repair Provider (ARP) program or Technology Upgrade Service program. Aim Act Achieve Enable Assist Grow Technology Integration Technology Implementation Custom IAM Programs Partner & Business Enablement, Integration, Growth

5 Our Approach To better support the ongoing needs of our customers, the HID Professional Services team has designed and developed the Project Assurance Methodology. Delivered by dedicated project managers and based on industry best practices such as the Project Management Institute s Project Management Body of Knowledge (PMI PMBOK ) and Projects IN Controlled Environments (PRINCE2 ), the HID Professional Services Project Assurance Methodology takes an allencompassing holistic approach to the delivery of services for solutions. Consulting Services Implementation Services Training Consulting Services Dedicated Services/Support Requirements Analysis Gap Analysis Solution Design Build and Integrate Knowledge Transfer and Training Project Review and Handover Ongoing Support Requirements analysis workshop Deliver requirements analysis document Deliver gap analysis document Deliver solution design document and deliver acceptance test procedures document Project completed and solution ready for handover to support Project Assurance Project Management Project Assurance The Project Assurance Methodology consists of the following key phases: Requirements Analysis. The HID Professional Services team can conduct workshops to capture and analyze the technical and business requirements of your engagement. Gap Analysis. The HID Professional Services team will analyze the technical requirements and priorities of your project, and then identify and mitigate any potential gaps to ensure your project is delivered according to stated requirements. Solution Design. The HID Professional Services team will use the data collected during the requirements and gap analysis phases to design the overall solution. Solution Build. The HID Professional Services team will build the solution as per the solution design and test it against agreed requirements. Solution Accreditation. The solution accreditation process is applied at the end of the project to verify that all stated requirements have been met, and the solution has been implemented according to the solution design document.

6 Our Services Offerings HID Professional Services offers a comprehensive services portfolio with a flexible structure, which makes it possible to provide a full range of value-added services for all Genuine HID products and solutions. Our portfolio encompasses a variety of offerings that can be complemented over time to future proof your solution, ensure customer satisfaction, and help you gain additional value from your technology investments. Physical, Logical and Converged Access Control Solutions More and more, the lines are blurring between physical and logical access, and the technologies that support this convergence are becoming ever more complex. Organizations need multi-layered security across company networks, systems, facilities, data and information assets that comply with heightened regulatory requirements. HID Professional Services offers a variety of services packages to help you deploy these layered solutions, including providing you with installation and configuration assistance; setting-up the linkage between physical control solutions and the internal systems that manage online access; or end-user operator training to ensure that everything runs smoothly long after deployment. Online Banking Solutions Security is of tremendous importance for any business, but when it comes to online banking, it s of paramount significance. To ensure trusted online transactions and combat fraud, HID Professional Services helps regional and global banks to cost-effectively deploy a layered authentication solution that enables a consistent security approach for multi-channel banking. Our value-added services make it easy for banks to provide their customers a secure and convenient online banking experience. Visitor Management Solutions Having an efficient and effective visitor management process is essential in tracking access to your building and is of increasing importance to every organization, regardless of its size or location. To ensure the safety and security of your visitors and employees, HID Professional Services can help your team to successfully deploy a complete end-to-end visitor management system and assist with system set-up, including integration with your internal physical access, IT and security systems; cross-compatibility checks and linkage to internal databases set-up; and/or onsite end-user training. Secure Issuance Solutions When you want expert guidance on how to incorporate a digital identity onto a physical card, HID Professional Services can help. Our team can walk you through initial printer set-up and configuration step-by-step; help you select the printing and security settings that best fit your needs; show you how to capture and import information from your internal databases to customize your card layout; or provide scheduled maintenance updates and functionality upgrades to maximize your printer s performance and ensure that your investment is protected long into the future. Our team can help you with all your secure issuance needs so that you can successfully issue credentials in no time. Delivering on the Genuine HID Promise For more than two decades, the HID Professional Services team has been successfully deploying complex end-to-end solutions for our customers worldwide. As part of our overall commitment to you, our partners, the HID Professional Services team can help you meet your financial goals from your implementations of our solutions. That s the Genuine HID promise.

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