Alberto M. Becerra Microsoft Dynamics 365

Size: px

Start display at page:

Download "Alberto M. Becerra Microsoft Dynamics 365"

Ophelia Holmes
5 years ago
Views:

1 Alberto M. Becerra Microsoft Dynamics 365

4 Data Analytics Cloud

7 Digital transformation

8 Trust Changing the conversation Engage your customers Empower your employees Optimize your business Transform your products Focusing Aligning on customer our priorities success Intelligent Cloud Horizontal Industry scenarios scenarios Reinventing Productivity & Business Process Products Services Partners More Personal Computing Security

15 Why Microsoft

16 Why Microsoft Manufacturing Retail and Consumer Goods Banking and Capital Markets Government

17 Why Microsoft

18 Why Microsoft Strong geo presence and global enterprise class support A complete platform that our partners extend Large ISVs/SI ecosystem

19 Why Microsoft Gartner MQs ranking as of March 2016 Vendor Leader/Total Cloud Productivity Security DB/BI/analytics Microsoft 5 / 8 Microsoft 5 / 7 IBM 4 / 7 IBM 4 / 5 Google 1 / 5 IBM 3 / 5 Microsoft 1 / 5 Microsoft 3 / 5 IBM 0 / 5 Google 0 / 5 Oracle 2 / 2 SAP 3 / 5 AWS 2 / 2 Salesforce 1 / 1 SAP 1 / 2 Oracle 3 / 0 SAP 0 / 3 Oracle 1 / 1 Salesforce 0 / 1 AWS 1 / 2 Salesforce 1 / 2 SAP 0 / 1 AWS 0 / 0 Salesforce 0 / 1 Oracle 0 / 3 AWS 0 / 0 Google 0 / 0 Google 0 / 0

20 Microsoft MQ Leader Positions Business Intelligence and Analytics Platforms Client Management Tools Cloud Infrastructure as a Service, Worldwide Corporate Telephony CRM Customer Engagement Center Data Warehouse and Data Management Solutions for Analytics Enterprise Application Platform as a Service, Worldwide Enterprise Content Management Horizontal Portals Integrated Software Quality Suites Operational Database Management Systems Public Cloud Storage Services, Worldwide Sales Force Automation Social Software in the Workplace Unified Communications Web Conferencing x86 Server Virtualization Infrastructure Gartner MQ Presence Amazon Google Salesforce Microsoft Microsoft Salesforce Google Amazon Other Analysts Awards Forrester Wave: Leader Customer Service Solutions Nucleus Research: Leader Value Matrix for CRM CRM Magazine Service Award 2014 (Parature) CRM Magazine Service Award 2015 (Parature, CRMOL)

The Boston Consulting Group has explored the state of innovation through nine surveys since 2005.

innovative, weighted to incorporate relative three-year shareholder returns, revenue growth, and

21 The Boston Consulting Group has explored the state of innovation through nine surveys since As in past surveys, the 2015 results reveal the 50 companies that executives ranked as the most innovative, weighted to incorporate relative three-year shareholder returns, revenue growth, and margin growth my_innovation_in_2014/

24 Government National Worldwide Microsoft is meeting customer security needs with the industry's largest compliance portfolio ISO ISO Cloud Controls Matrix PCI DSS Level 1 * SOC 2 Type 2 SOC 1 Type 2 Shared Assessments Content Delivery and Security Association * HIPAA / HITECH European Union Model Clauses ENISA IAF EU-U.S. Privacy Shield Spain ENS Singapore MTCS Level 3 Australian Signals Directorate New Zealand GCIO Japan Financial Services China MLPS*, TRUCS*, GB 18030* Section 508 VPAT United Kingdom G-Cloud FedRAMP JAB P-ATO FIPS CFR FERPA DISA Level 2 Part 11 CJIS IRS 1075 FISMA NIST

25 Microsoft Transparency Hub

26 Data stored in this Data Center EUROPE GERMANY UNITED KINGDOM NORTH EUROPE WEST EUROPE GERMANY CENTRAL GERMANY NORTHEAST UK WEST UK SOUTH Dynamics 365 H1CY17 H1CY17 H1CY17 H1CY17 SERVICE AVAILABILITY Monthly DISASTER RECOVERY Failover/RPO/RTO SUPPORT INCIDENT RESPONSE TIMES PLANNED MAINTENANCE Notice/Schedule Dynamics % Up to 15 minutes/ Up to 20 minutes 24x7* < 1 hour* 5 days

36 datacenter locations worldwide 1 North Central US United Kingdom South Finland West US 2 Central US West US West Central US South Central US Canada Central Canada East East US East US 2 United

27 36 datacenter locations worldwide 1 North Central US United Kingdom South Finland West US 2 Central US West US West Central US South Central US Canada Central Canada East East US East US 2 United Kingdom West North Europe West Europe Germany Central** Germany Northeast** Vienna West India India Central Korea Central Korea South China West* Japan East China East* Japan West East Asia South India Asia SE Asia datacenters One of 3 largest networks in the world Chile Brazil South Australia East Australia South East

30 Microsoft Dynamics 365

31 Microsoft Dynamics 365 Business applications

33 Project Service Sales Marketing + Adobe Microsoft Operations Finance Customer Service Field Service

34 Project Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Finance Intelligent Customer Service Field Service Adaptable

35 Purpose-built Built for your business, works with existing systems Implement business processes across silos Start with what you need, expand at your own pace Dynamics 365

36 Lead Implement Opportunitybusiness Quote processes Sales Order across Fulfillment silos Invoice Prospect Cash Dynamics 365

37 Unified experience across apps Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365

38 Project Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Finance Intelligent Customer Service Field Service Adaptable

39 Productive Productivity where you want to work Immersive user experience with Office 365 Available on ios, Android, Windows and web Dynamics 365

40 Dynamics Office 365

41 Demo

44 Project Service Sales Marketing + Adobe Business apps in the cloud Microsoft Purpose-built Operations Productive Finance Intelligent Customer Service Field Service Adaptable

45 Intelligent Built-in Artificial Intelligence Out-of-box data visualizations and BI Transformational Advanced Analytics platform Dynamics 365

46 Artificial Intelligence will reinvent the way we work

47 Dynamics Cortana Intelligence

48 Built-in Artificial Intelligence Relationship Insights Project Service Sales Marketing + Adobe Lead Scoring Cross-Sell/Up-Sell Knowledge Based Insights Customer Insights Microsoft Demand Forecasting Product Recommendations Operations Finance Preemptive Service Smart Notifications Resource Optimization Smart Notifications Customer Service Field Service Predictive Sales and Inventory Forecast Intent Analysis Sentiment Analysis

49 Relationship Insights Uses data from Dynamics Office 365 to proactively prompt follow up activities

50 Business Intelligence analytics across all your Dynamics data

51 Demo

56 Transformational intelligence platform Intelligence Action

57 Transformational intelligence platform Intelligence Action

58 Project Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Finance Intelligent Customer Service Field Service Adaptable

59 Adaptable Common Data Model across all your business Automate tasks by integrating across applications Build apps without writing code using PowerApps Dynamics 365

60 Common Data Model: Dynamics 365 Dynamics 365

61 Common Data Model: Dynamics 365 Dynamics 365

62 Common Data Model: Dynamics 365 Dynamics 365