JOURNEY MANAGEMENT PART OF THE TRANSPORT & LOGISTICS SOLUTION. microlise.com

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1 JOURNEY MANAGEMENT PART OF THE TRANSPORT & LOGISTICS SOLUTION

2 2 KEY BENEFITS VEHICLE USE 10% improvement in utilisation BE EFFECTIVE 10% improvement in productivity EFFICIENCY 10% reduction in mileage WORK SMART 6% reduction in driver hours STAY CONNECTED 80% reduction in driver communication costs KNOWLEDGE Enhanced planning through planned vs actual comparison COMPARE PLANNED VS ACTUAL REDUCE WASTED MILEAGE IMPROVE ROUTE ADHERENCE SUPPORT PLAN OPTIMISATION REDUCE CARBON EMISSIONS DELIVER PROACTIVE CUSTOMER SERVICE GAIN VISIBILITY OF ASSETS REDUCE VEHICLE WEAR & TEAR ENHANCE CUSTOMER EXPERIENCE

3 3 INTRODUCTION AN INTRODUCTION TO JOURNEY MANAGEMENT Transport office and customer service users can monitor the status of trips against schedule, in real-time, as the journey unfolds. Journey Management helps you understand schedule adherence and trip status in real-time to deliver proactive customer service. It affords you the ability to monitor the performance of your plan against what actually happened both in real-time - on a schedule execution or customer service specific display - or using historical data. Journey Management provides the insight required to effectively debrief your drivers - by exception - against route and schedule adherence. Guided navigation helps drivers to use the most effective route which helps you to reduce mileage. The comprehensive reporting suite within Journey Management allows for more effective planning which can be further enhanced through integration with most third party route optimisation tools. Journey Management uses a cyclical approach - plan, execute and measure - to schedule adherence which in turn delivers better fleet and driver productivity, enhances customer service and helps reduce wasted time, miles and fuel. KEY FEATURES: + + ACCURATE ETA PREDICTION WAY-POINT SUPPORT PLAN VS ACTUAL REPORTING + DRIVER DEBRIEF BY EXCEPTION + ROUTE / SCHEDULE ADHERENCE DEBRIEF + + SCHEDULE EXECUTION BOARD RD PARTY OPTIMISED SCHEDULE IMPORT + + ROUTE CREATION + + ARRIVALS & DEPARTURE BOARDS + + RESOURCE ALLOCATION + + ASSESSED ROUTE OVERRIDES + + AUTOMATED SMS / NOTIFICATIONS

4 4 JOURNEY MANAGEMENT BENEFITS LIVE TRAFFIC UPDATES REDUCE WASTED MILES, FUEL & TIME Benefit from optimal route scheduling. After going to all to the effort of using a route and schedule optimisation package to provide the optimal routes in order to meet delivery windows, and ensure the least number of miles are driven, in the least time, with the best truck fill, fleet operators don t want to then see a driver go any route they choose. This practice results in added miles, missed delivery windows, upset customers, under-utilised vehicles and un-productive drivers. Mileage variance alone can have a huge impact on costs. Waypoint Mapping feeds a planned route directly into the driver s Sat Nav device, guiding the driver turn by turn and helping to ensure that the actual route follows the planned route, thus reducing route deviation. It is not uncommon for customers to identify well over 10% of saving opportunities once they start using Journey Management, by simply debriefing the driver as to why they aren t going the optimal route. Changing behaviour in this way has allowed fleet operators to save thousands of pounds in wasted fuel.

5 5 JOURNEY MANAGEMENT BENEFITS PROACTIVELY MANAGE ISSUES & STREAMLINE DECISION MAKING Microlise s Journey Management provides continuous visibility of all routes and their status. Using Journey Management allows your driver to spend more time driving whilst remaining compliant. It streamlines many administrative processes and enables managers to make informed decisions to help further increase productivity. It provides instant visibility, through the Schedule Execution Board, showing you all active vehicles, and how they are performing against plan with colour coding indicating early, ontime and late arrivals. This level of detail affords proactive management of customer expectations and raises service levels. Customers can be contacted about early or late arrivals, ensuring any related issues are mitigated before they happen.

6 6 JOURNEY MANAGEMENT BENEFITS LIVE INFORMATION BOARDS KEEP THE WHOLE TEAM UP TO SPEED Journey Management delivers a powerful airport-style arrivals and departure board. This view gives further insight into the location and adherence to schedule of your fleet, whilst also becoming a focal point at depots and in the transport office. Journey Management delivers useful live visibility to sites, depots and customers. The Arrivals and Departures board system, provides an accurate and real-time countdown for both departures from depots as well as arrivals into depots and stores thereby helping to improve turnaround efficiencies. This view also helps to improve communication, giving staff insight into the location and schedule of the fleet, whilst also becoming an easy point of reference for the team.

7 7 JOURNEY MANAGEMENT BENEFITS IMPROVE CUSTOMER SERVICE LEVELS The Customer Service Board alerts your team of any routes which are forecast to go into exception, allowing customer service teams to proactively deal with issues and record calls and outcomes. Journey Management gives you the insight to maximise the utilisation of your fleet, through enhanced visibility and improved planning. With a complete view of your assets, you are able to take advantage of available capacity and re-route assets to take on additional tasks. The ability to compare planned activity with what is actually happening in real time, allows you to keep customers informed of changes to plan, amend time slots in preparation reducing turnaround times and importantly keeping customers happy.

8 8 JOURNEY MANAGEMENT BENEFITS EASILY ANALYSE DELIVERY PERFORMANCE The reporting suite available as part of Journey Management allows you to understand delivery performance across your fleet, identifying where improvements can be made. Data can be analysed over any time period, and segmented in a number of ways, for example by turnaround time, to deliver detailed insight into performance. This level of detailed insight allows problem spots to be identified, and action taken to increase performance. These insights improve business intelligence allowing you to make more informed decisions that deliver benefits in the short and long term, ensuring your vehicles reduce wasted time, and deliver improved utilisation.

9 9 JOURNEY MANAGEMENT BENEFITS IMPROVE PLANNING Journey Management not only provides realtime visibility of your fleet vs plan, but the insight gained feeds back into your planning solution, improving accuracy over time. Through the reporting capability of the product, you can understand the actual routes taken vs those that were planned, with driver debrief then used to understand why variances occurred. This approach reduces management overhead by focusing driver debrief on variances to plan, rather than conducting debrief after every shift. Journey Management also highlights problem areas, such as vehicles always being late when travelling a certain route, or turnaround times at a certain depot always being longer than the time allocated. Microlise not only provides you with this insight, but through integrations with third party planning tools, feeds it into your planning solution to improve planning accuracy in future.

10 10 PLANNING INTEGRATION WORKING WITH 3 RD PARTY PLANNING TOOLS ADDITIONAL ROUTE PLANNING The Journey Management product provides customers with access to real-time and historical visibility of transport plan execution, to support both tactical and strategic decision making. Although not essential in all circumstances, many transport operators use a route planning and optimisation tool to create daily transport plans that balance operational cost & efficiency with customer service. Through integrating Journey Management data with these tools, operators are able to accurately measure adherence to the plan as well as capturing reasons for any deviation during execution. Through this information, operators can then identify patterns of activity to feed learning back into the planning cycle to optimise future planning. Microlise already integrates with many of the leading planning tools in the industry, from companies including Paragon, Ortec, Mapmechanics and ESSL.

11 11 PROFESSIONAL SERVICES IMPLEMENTATION Our Programme Delivery team are ready to ensure a smooth implementation process. Once a Microlise solution has been selected, customers are allocated a Project Manager and a Technical Project Manager. These two members of staff work with the customer to ensure an effective and efficient delivery. BENEFITS REALISATION Microlise recognises that the system is only the start of the journey. Microlise has a dedicated team of highly experienced Benefits Managers, who work with customers over the length of any contract. The focus of this team is on helping you to achieve return-on-investment as soon as possible, and also to ensure that the benefits of the solution are being realised on an ongoing basis. E-LEARNING & TRAINING The Knowledge Portal is Microlise s investment to give immediate access to training content. Microlise recognises the importance of our customers understanding how to utilise our solutions to maximise their benefits. The Knowledge Portal gives full and free access to a wealth of materials and tools to help you do just that. It is fully integrated into Microlise applications and comes free with any Microlise solution purchased. SUPPORT/HELPDESK Microlise customer support is available 24/7, 365 days a year. Microlise provides comprehensive customer support within a Service Level Agreement. Our managed service is hosted in industry leading data centres guaranteeing the highest levels of security, operational resilience and availability. All this is supported by a customer service centre, and underpinned by an industry-leading service management platform. Our in-vehicle units are designed to be robust, with remote fault monitoring as standard, offering the highest levels of in-field reliability and backed up by regional field service engineers.

12 12 12 CASE STUDY: NFT ENSURING THAT DELIVERIES ARRIVED WITHIN TIGHT SPECIFIED TIME WINDOWS WAS CRUCIAL TO NFT MINIMISING WASTE & PROVIDING GREAT CUSTOMER SERVICE. he time critical nature of the T chilled distribution industry presents significant challenges for any transport operation in this sector. Ensuring that deliveries arrive within tight specified time windows is crucial to minimising waste and providing great customer service. NFT recognised that greater operational efficiency was necessary to remain competitive in this market. The Journey Management product from Microlise has delivered the improvements in efficiency so critical to NFTs operation. The Schedule Execution Board is widely used within the business to keep track of how deliveries are performing against plan. This enables NFT to inform customers of potential problems in advance in order to effectively manage their expectations and to help manage delivery windows. The information provided by the Schedule Execution Board enabled better decision making based on historical data. It helped NFT to examine how their fleet was managed and deployed and to enhance route planning rules in order to optimise utilisation. The Journey Management product from Microlise also allowed transport managers at NFT to debrief drivers against schedule adherence. When coupled with the Fleet Performance product, NFT could monitor driving styles and provide a targeted approach to training drivers in safe and fuel efficient driving best practice. Shaun Frere-Smith, Systems Compliance and Innovations Manager at NFT commented, We have very tight windows in chilled distribution. The driver debrief screen within Journey Management enables us to compare our plan vs actual along with the driver s performance against those journeys. If we have a driver that s performing badly, we can coach that driver using historical data. We ve found Microlise a very powerful tool for our on-time performance. Shaun Frere-Smith, Systems Compliance & Innovations Manager, NFT

13 13 TESTIMONIALS DON T TAKE OUR WORD FOR IT... The focus is on delivering an outstanding level of service to customers. The Microlise system gives us the insight and visibility to do this, by being proactive as a result of accurate real-time information. Graham Lackey Managing Director, Brit European Journey Management provides our customer service teams with relevant information pertaining to situations that arise on a daily basis, such as early arrivals, on time deliveries, or late deliveries. Steve Szikora IT Director, NFT Downton Transport can make more efficient trips from real time data. John Downton Operations Director, Downton Transport

14 14 MICROLISE BY NUMBERS THE 78,000 VEHICLES TRACKED BY MICROLISE IN THE UK TRAVEL OVER 7 BILLION MILES EACH YEAR OUR CUSTOMERS SAVE OVER 210 MILLION PER YEAR IN FUEL COSTS C02 OUR CUSTOMERS HAVE REDUCED C0 2 OUTPUT BY A TOTAL OF 472,000 METRIC TONNES PER YEAR

15 15 ABOUT MICROLISE Microlise telematics, journey management and proof of delivery solutions help its customers reduce costs and the environmental impact of their fleet operations. This is achieved by maximising vehicle utilisation, increasing operational efficiency and improving economy and safety; whilst helping to deliver the very best customer experience by providing real-time visibility of the fleet against schedule. A privately owned business based in Nottingham in the UK, Microlise invests significantly in research and development annually to ensure its solutions continue to be underpinned by market-leading technology. Microlise helps its customers to save more than 210m each year in fuel costs and reduce CO2 emissions by hundreds of thousands of metric tonnes. ADDITIONAL RESOURCES CONNECT WITH US CASE STUDIES /case-studies INSIGHTS /insights BLOG /blog twitter.com/microlise linkedin.com/company/microlise facebook.com/microliseltd youtube.com/microliseltd instagram.com/microlise_telematics

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