Case Study PANTECHNIK

Transcription

1 PANTECHNIK

2 CUSTOMER SUCCESS STORY Sisense's Ease of Use Lets Pantechnik International Create Dashboards On the Spot to Boost Sales Offering Company Overview: Organization: Pantechnik International Location: London, Amsterdam, Singapore, Chicago Website: Industry: Transportation Management Software Overview: Pantechnik International is a transportation management software company delivering multi-carrier shipping solutions for corporate clients throughout the world. Pantechnik helps large international shipping companies manage the transportation of products through local partners with maximum automation, transparency, and organization. Data Sources and Scope: Pantechnik relies on hundreds of disparate data sources, such as SAP, Oracle apps, ERP systems and home-grown mainframes to receive orders (input). Data is also generated from multiple order management and data warehouse management systems, and some internal user interfaces. On the output end, Pantechnik also utilizes a bi-directional flow of data between transportation service providers and customs, sending and receiving data via ERP systems and warehouse management systems. Pantechnik handles over 60 million packages a year through their software, creating over 300 million transactions per year.

3 Challenges: Black hole of large, mainly untapped and scattered client data Struggled to see a holistic view of overall performance of carriers, performance vs. cost, and SLAs Senior management lacked visibility and control Data preparation nightmare of the ETL process Evaluation: Looked at Qlikview, but was disappointed by the business model of buy before you try Needed embedded BI software Needed BI tool with powerful backend to handle thousands of large, scattered datasets Why Sisense: No training required - up and running quickly, led by a single employee with no data background White-labeling and embedded analytics capabilities Handles vast amounts of complex data, extremely quickly and easily Most attractive and intuitive data visualization and aesthetics, with easy customization Results: Using Sisense s embedded analytics as a powerful backend, Pantechnik provides shipping companies with useful and intuitive analytics and visualizations. Pantechnik s ix10 software uses Sisense to collect and store customer data from hundreds of disparate data sources. Data is interpreted into standardized items using Pantechnik ix10 software and then processed by Sisense. Ultimately, customers are left with clear visualizations and insight into crucial business questions. In addition to visualization, the easy integration with Sisense allows Pantechnik to offer their customers a way to interact with the data - to drill down, filter, and uncover insights in hours, rather than waiting weeks or months waiting for IT to clean up data so it can be analyzed. Sisense enables integration at a click of a button, so Pantechnik can easily add new data and new customers in minutes.

4 Customer are pleasantly surprised when Pantechnik sends an automatic with a report to their inbox every morning - before board meetings. Additionally, Pantechnik customers report that their own salespeople are equipped with information that makes them better prepared to conduct intelligent and educated sales calls - which has directly increased deals. Clients see dashboards that give incredible insights on partner performance: SLAs and cost-effectiveness, as compared to other potential carriers Sisense embedded analytics adds value to sales offering and upsales for business development Internally, Sisense analyzes support data for tickets to see performance of processes I have never had a lesson in Sisense, and yet I was able to teach myself everything in a week. Sisense is an excellent execution of complexity. Sam Nicholls, Service Delivery Manager at Pantechnik International Value: We have energized our current customer base with upselling possibilities. Everyone wants to see a dashboard on how local partners are performing, and we can deliver an example dashboard using client data in hours. Ease of Use: The beauty of Sisense is the simplicity. I was provided with six months of data and a day later I had delivered a great-looking, interactive dashboard with all the data. In my previous business that was a 30-to 90-day process.

5 Data Analysis: Sisense lets us look at massive amounts of data and come up with a quantitative and qualitative way to see it all. Fast Implementation: In just a couple of months we were up and running, all led by someone with a graduate a degree in psychology and no official business intelligence training. An example of the Pantechnik ix10 software dashboards, created with Sisense.