Training Best Practices for Solution Provider Education CIMdata: PLM Webinar Series 2 December 2015

Transcription

1 Training Best Practices for Soution Provider Education CIMdata: PLM Webinar Series 2 December 2015 Chris Gregory, PLM Success Practice Manager Emai: c.gregory@cimdata.com Te: Goba Leaders in PLM Consuting Copyright 2015 by CIMdata, Inc. 1 Copyright 2015 by CIMdata, Inc.

2 Our Mission... Strategic management consuting for competitive advantage in goba markets CIMdata is the eading independent goba strategic management consuting and research authority focused excusivey on the PLM market. We are dedicated to maximizing our cients abiity to design and deiver innovative products and services through the appication of PLM. Copyright 2015 by CIMdata, Inc. 2

3 Presenters Profie Chris Gregory Chris Gregory, Practice Manager, PLM Success Chris Gregory comes to CIMdata with over 30 years of experience with major PLM soution Providers, with broad experience and cross functiona roes in services, product marketing, saes support, strategic aiances, business deveopment and program management Chris has ed PLM impementations with F500 firms coectivey representing over 100,000 users and $250 miion in proven ROI Copyright 2015 by CIMdata, Inc. 3

4 Learning Objectives What you shoud understand at the end of this session Soution Provider make/buy decisions for training are overooked, with hidden unseen costs Internay deveoped Soution Provider training programs are more expensive than you think Soution Provider training is often technoogy driven Most Soution Provider training is unmeasured, without a certification process Copyright 2015 by CIMdata, Inc. 4

5 How Effective was Your Last Training? Ask yoursef Did the course make a difference in how I perform? Let s take a po and see how we view our past training experience Copyright 2015 by CIMdata, Inc. 5

6 Training Best Practices for Soution Providers Discussion topics Training PLM s most Overooked Need Training The Significant difference Training Soution Provider perspective Training Best Practices Copyright 2015 by CIMdata, Inc. 6

7 Training PLM s Most Overooked Need What happens with the Low Performers? Undersod for both Cients - Training represents 5% of the cient s initia PLM investment. PLM providers - In 2013, organizations averaged 1.5% of the time in training. Vaue not received Companies that emphasize training experience 5-10X greater resuts than those that don t Ref: High Performance PLM, Key Success Factors for PLM Strategy and Adoption PTC Rob Levett At our cients, not everyone is trained the power users become the focus, informay training others,... or not at a. One and done Usuay done as part of the depoyment and not again unti next major upgrade Ref: Stephen Porter Aug Copyright 2015 by CIMdata, Inc. 7

8 PLM Training The Significant Difference Between Low Performers and High Performers Copyright 2015 by CIMdata, Inc. 8

9 Training Soution Provider s Perspective The shoemaker s chidren go barefoot Od Engish proverb We negect those cosest to ourseves As Soution Provider, we don t train our own staff Software Provider Technoogy focused training, of course Perspective of technoogy provider, not the PLM industry or cient Service Provider Staff best abe to deiver training is the same staff often dedicated to revenue generation efforts Perspective is subset of PLM industry, imited to subset of Service Provider s PLM partnerships Copyright 2015 by CIMdata, Inc. 9

10 Training How to Provide It? Ony a few options exist Deveop internay to your Organization (1 of 2) Interna resourced and deveoped PLM training Pro: Con: You get what you want, when and how. (Assuming that the needed resources are on staff and avaiabe) Competeness: Training doesn t everage PLM knowedge outside your organization (competition, industry-proven depoyment options, integration best practices ) Hidden costs: Lost opportunity costs of dedicated staff for training deveopment and depoyment q In 2013, Organizations reported the cost for one hour of training deveopment - $1800 Copyright 2015 by CIMdata, Inc. 10

11 Training How to Provide It? Ony a few options exist or deveoping externay to your Organization (2 of 2) Externa resourced and deveoped PLM training Pro: Con: Competeness: Known and proven Quaity: Known and proven Costs: Known costs Costs: May appear to be higher than direct interna abor costs BIG CAVEAT: Knowing the competeness, quaity, cost and, above a Credentias of the PLM training organization Copyright 2015 by CIMdata, Inc. 11

12 PLM Training Best Practices Begin with the end in Mind PLM training best practices (1 of 3) Written set of training goas, objectives and outcome. Definition of: Start state: Pre-requisite background or knowedge End state: Desired outcome and acquired knowedge / skis of participant Steps aong the way: Daiy agenda, with industry essons earned woven throughout Appying the same rigor to training panning as a university eve course or seminar on PLM Process Deveopment & Testing Copyright 2015 by CIMdata, Inc. 12

13 PLM Training Best Practices Incude War stories PLM training best practices (2 of 3) Experiences from the PLM industry are the best way to way to earn From veterans that have been there We avoid mistakes by earning from others War stories rea-word experiences that teach us to survive and thrive. Copyright 2015 by CIMdata, Inc. 13

14 PLM Training Best Practices Evauations to insure earning objectives are met PLM training best practices (3 of 3) Measurement and Assessments ensure earning objectives are met Ensure cross cutura earning takes pace Provides opportunity to re-enforce gaps in PLM training Evauated experience is the best teacher Copyright 2015 by CIMdata, Inc. 14

15 Concuding Remarks Ongoing PLM education moves your organization toward the High Performers Ongoing, evauated education from PLM industry eaders is the best method to transform your organization into a high performer For instantiating PLM impementation Best practices in your team Leve set the entire team to a higher eve of knowedge New hires, staff transitions as we as existing staff CIMdata is uniquey quaified to be this change agent for you Copyright 2015 by CIMdata, Inc. 15

16 Our Services... Creating, disseminating, and appying our inteectua capita Deivering strategic advice and counse through a comprehensive, integrated set of research, education, and consuting services Copyright 2015 by CIMdata, Inc. 16

17 Our Roe... Our roe in the PLM ecosystem faciitating and energizing the PLM economy Soution Provider Exec. Mgt. Product Mgt. Mktg./Saes Exec. Mgt. PLM Prog. Mgt. Users Industria Cients Copyright 2015 by CIMdata, Inc. 17

18 CIMdata PLM Leadership PLM Industry s most comprehensive non-biased education & training offering CIMdata s certificate program is primariy comprised of a set of we defined, assessment-based PLM education and training casses. These certificate programs are avaiabe to industria companies who are considering and/or impementing PLM, and to PLM technoogy and service soution Provider. Copyright 2015 by CIMdata, Inc. 18

19 PLM Fundamentas for Soution Provider Short Course 2-day, 3-session outine for PLM Fundamentas for Soution Provider Course Day 1: Session 1: Introduction to PLM Day 2: Session 2: PLM Benefits & Potentia Vaue Session 3: PLM Strategy & Soution Definition Day 3: Session 4: PLM Soution Evauation & Seection Session 5: PLM Impementation, Monitoring & Continuous Improvement Day 4: Session 6: PLM Process Deveopment & Testing Session 7: Integrating PLM within the Enterprise Day 5: Session 8: Expanding PLM Across the Vaue Chain Session 9: Configuration Management s Roe in PLM Copyright 2015 by CIMdata, Inc. 19

20 What Others Are Saying A samping of feedback received from past program participants A must attend program for anyone that is panning to participate in PLM seection or impementation activities at their organization. Shinod Kumar, Edwards Lifesciences, USA The PLM course provides a great overa view of the business vaue of PLM. It wi expand your knowedge so you can extend PLM benefits in your organization. Dan Mies, Tata Technoogies, USA "Very vauabe for business, not ony functiona and IT oriented; very good quaity and professiona." Phiippe Gautreau, Accenture, France An exceent overview of a PLM and it s fit to companies. Good insights that can avoid many troubes in impementation. Pauo C L Viaca, Embraer, Brazi Copyright 2015 by CIMdata, Inc. 20

21 PLM Certificate Program Participants A samping of CIMdata PLM Leaders Copyright 2015 by CIMdata, Inc. 21

22 2015/6 PLM Certificate Cass Schedue* Join us, to understand how PLM can hep your organization September Boston, MA USA (competed) December 7-8 Cypress, CA USA March 7-8, 2016 Ann Arbor, MI USA June 6-7, 2016 Amsterdam, the Netherands October 3-4, 2016 Boston, MA USA December 5-6, 2016 Santa Cara, CA USA 15% Discount for any schedued cass: Sign up and pay by January 15, 2016 Custom & private, on-site programs by request * Dates are subject to change Copyright 2015 by CIMdata, Inc. 22

23 Q&A Let s hear what s on your mind? Copyright 2015 by CIMdata, Inc. 23

24 For More Information, Contact We ook forward to hearing from you Chris Gregory Practice Manager, PLM Success Te: Emai: Andrew Rodger Senior Business Deveopment Manager Te: Emai: Copyright 2015 by CIMdata, Inc. 24

25 CIMdata Strategic consuting for competitive advantage in goba markets Word Headquarters 3909 Research Park Drive Ann Arbor, MI USA Te: Fax: Main Office - Europe Oogststraat CV Weert, NL Te:+31 (0) Main Office - Asia-Pacific Takegahana-Nishimachi Matsudo, Chiba JAPAN Te: Fax: Serving cients from offices in North America, Europe, and Asia-Pacific Copyright 2015 by CIMdata, Inc. 25