Hardware Update and Best Practices for EMR/CPS

Transcription

1 GE Healthcare Hardware Update and Best Practices for EMR/CPS CHUG, FALL /

2 Discussion Topics Best Practices People Virtual Resources Education Vitality Process End to End Process Best Practice Continuous Improvement Products System Standardization and Virtualization Backup and Disaster Recovery Compliance, Problem Remediation and Security 2/

3 Disclaimer This presentation does not constitute a representation or warranty or documentation regarding the product or service featured. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this presentation may be reproduced for any purpose without written permission of GE. Any descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality. Timing and availability remain at GE s discretion and are subject to change and applicable regulatory clearance GE, GE Monogram and Centricity are trademarks of General Electric Company General Electric Company All rights reserved. 3/

4 People People

5 Technology Sales Group (TSG) Since 1995 Provide optimum solutions for customers Resource extension for customers Extensive partner network Virtual Team GE best practice Work with HP, IBM, Fujitsu, VMware, Biscom, EMC 5/

6 Virtual Team Solutions Hardware MS Operating System SQL Integration Installation Technical Project Management Standardized Configurations Backup Disaster Recovery Terminal Services Virtualization High Availability System Security Faxing Solution 6/

7 TSG Mission Statement Technology Sales Group (TSG) provides customers enterprise-wide, expert technology and business advice, with best in class products and services at excellent prices. TSG helps customers improve performance, increase capacity, lower cost and minimize risk in their computing environments. TSG is committed to advancing customer business success though IT. 7/

8 Process Continuous Improvement

9 End to End Process One Example Budget Process System Design and Consulting After Ordering... Pre-Implementation planning Product is integrated and tested Product is shipped to you Product is installed and readied for the application installation with Technical Project Management... All by TSG Virtual Team for a tighter, cleaner, higher quality end to end hardware implementation. 9/

10 Standardization, Certification and Virtualization

11 Architectural Platform Standardization Best Practice Simplification footprint, reduced price Standardization and Certification Expanded Infrastructure Product and Support Higher Quality and Faster Turnaround More $$ for Other Best Practices More Green More User Capacity with 64 bit CPS 9.0 up to 1,000 users - EMR 9.2 up to 3,000 users 11 /

12 Goals of Complete Solution Project GE Healthcare was looking for a solution to reduce costs to customers and improve customer TCO of their Centricity CPS Projects. GE Healthcare was looking to reduce the time to deliver and install CPS at customers. GE Healthcare was looking to reduce support costs for end customers and GE Healthcare. GE Healthcare was looking to reduce the number of partners and variations in configurations 12 /

13 Benefits of Pre-Packaged Configurations to GE Healthcare customers Improved Quality A known tested configuration for end customers A familiar environment for GE Healthcare customer support Similar installation base, for users and user group discussions Minimized Hardware Cost Reach target customers price point Leverage GE s large volume discount Shrinks the hardware foot print for customers Reduced qualification time for newer more efficient hardware. Reduced Support Costs Virtualized Hardware Lower Maintenance Tested configuration Less Variance Less Staff to manage 13 /

14 Benefits of Pre-Packaged Configurations to GE Healthcare customers Minimized Deployment Time Pre configured solution to customer requirements Leverage GE Healthcare's delivery SLA for fast delivery Improved deployment speed with reduced learning curve Reduced Deployment Cost Remote configuration capability, reducing travel time Ability for GE and Partners to do more projects HP Services can be deployed to sites. 14 /

15 From This..C-EMR 9.0 / CPS 9.0 SAN (optional) Database HL7 Data Exchange Citrix TS Servers Application Faxing Thick Clients Firewall VPN Kryptiq Servers,Erx, Portal, DM, Messenger Internet Remote Location 1 Remote Location 2 Remote Location 3 15 /

16 DB HL7 Terminal Server App Server DTS Storage (optional) Insert Any OS VMware vsphere Thick Clients Fax server 16 /

17 CPS-EMR virtualized - Architecture September /

18 To This.... Consolidation 18 /

19 Centricity Practice Solution Tier 1 19 /

20 Backup, High Availability and Disaster Recovery

21 Acronis or/emc Networker Backup Block, File, Full, Incremental and Differential Backup Microsoft Volume Shadow Copy Service (VSS) support Dual destination backup Local Disk, NAS and SAN, Optical, Tape and More Bare-metal restore, to Dissimilar Hardware, to Different Host or Destination Encryption Centralized management console Virtual Machine Support 21 /

22 High Availability Oracle Dataguard (part of Oracle Enterprise) HACMP (IBM Unix) Service Guard (HP Unix) Recommended Standard Solution = VMware HA 22 /

23 VMware vsphere High Availability 23 /

24 Centricity Practice Solution Tier 2 High Availability (HA) 24 /

25 Centricity Practice Solution Tier 3 High Availability (HA) 25 /

26 Facts About Disasters and Data Loss 26 /

27 Remediation, Compliance and Security Remediation, Compliance and Security

28 HIPAA, SOX, PCI Compliance Gaps: Where You May Be Vulnerable Where TDI Monitors and Logs Other Vendors Single OS Systems Applications Operating System Firmware or Bios Emulated Privileged OS Console BMC Vendor BMC Interface Compliance Gap Compliance Gap 28 /

29 Contact Us Keith Vinciguerra Northeast Tim Darling Atlantic and Southeast David Pease (direct) Central and West Or Call Your GE Sales Executive 29 /

30 5 Excellent Reasons To Get Your Hardware From GE Engineered Standards qualified, certified and guaranteed performance Faster Meaningful Use product inventory Investment Protection specs covered through 2012 Experience - current install base of over 300 customers and extended virtual team Economic Advantage Stimulus Simplicity 30 /

31 Account Managers Role Account Management Newsletter Meaningful Use Updates Support Updates Customer Success Story Hardware updates Proactive communication to our customers Customer advocate Better understand your organizational goals/strategy Meaningful Use Assessment Review Issue Escalation with support, etc 31 /

32 Account Managers Role (cont.) Local User Groups Contact your account manager for details Version Upgrade Information Product Roadmap HW Specifications Facilitate HW discussion and work with Inside Sales to get Hardware questionnaire completed to get TSG engaged Questions: or VAR 32 /

33 TSG Hardware Questionnaire Inside Sales Representative will fill survey out on customers behalf Survey will trigger TSG s involvement and quoting process Survey Questions # of Billable Providers Concurrent License Count Number of Clinic locations Current Centricity Products Future plans for Centricity Product(v.9.5, v10) Future additional modules(erx, Patient Portal, Document Management, MQIC, etc ) 33 /

34 VMware support information VMware solution purchased through GE Healthcare Technology Sales Group Support will handle incident, if it is identified to be an issue with VMware GE support will work directly with Clerity to resolve issue VMware implemented by customer GE Support will handle the issue, but if the issue is with VMware the customer will be directed to work directly with their VMware vendor to resolve. 34 /

35 Account Management Alignment AK WA Mountain West Della Evans Central Atlantic Kathy Ray Northeast Brian Gillespie OR ID MT WY ND SD MN WI MI NY VT NH MA CT RI ME CA NV UT CO NE KS IA MO IL IN KY OH PA WV VA NJ DC MD West Jim Dobbins HI AZ NM TX OK AR LA MS TN AL GA NC SC Central Matthew Wojcik FL Southeast John Laundon 35 /

36 Thank you for having us here! 36 /