My services for managers and owners

Transcription

1 MARITIME My services for managers and owners Baltic Road Show October 2018 Frode Eriksen Business Development Manager region North Europe 1 DNV GL October 2018 SAFER, SMARTER, GREENER

2 Agenda Veracity platform open and secure My services for managers and owners Appendix Key functionality with screen shots 2

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4 My DNV GL services, including digital class services, are now part of My services on Veracity, our open and secure industry platform Efficient Save time and cost by easy access to our expertise, a wealth of useful maritime information and a wide range of applications supporting efficient ship operations Open, flexible and secure Access digital services and data from DNV GL and other third party providers through one single platform - anytime from anywhere and always staying in full control 4

5 Fleet Status The core application for ship owners and managers of all vessels with class, SMC or MLC certificates issued by DNV GL 5

6 My services for managers and owners Check class status Order DNV GL services, incl. surveys Get direct access to technical experts Full library of DNV GL certificates and reports Receive information and alerts on topics relevant to your business Get overview of vessel or fleet-wide PSC performance Access through the webpage veracity.com or my.dnvgl.com Now also ready as mobile application for ios and Android 6

7 Do you need to check class status and order a survey? 7

8 My services Fleet Status is a free service for owners and managers with DNV GL class or management system services Fleet Status assists you in planning, ordering and keeping track of class related activities One place to access your fleet s class status and other class-related information Book your surveys through our smart and userfriendly booking functionality Monitor your orderings and status of your fleet s surveys and audits in progress 8

9 The fleet opening page provides immediate status overview and access to fleet wide functionality Short-cuts to vessel specific functionality Days to overdue - Mandatory class and statutory surveys and audits. If such surveys/audits are overdue, the vessel class status will also be overdue. Marked red if less than 30 days Days to overdue - Other voluntary surveys (e.g. ILO152). If such surveys are overdue, the vessel class status will not be overdue. 9

10 The fleet overview provides a map view in addition to the table view (New October 28.) Click vessel for status info 10

11 The fleet opening page provides immediate status overview and access to fleet wide functionality Fleet wide overview of any item such as CC/CA or Bottom survey to assist in fleet monitoring 11

12 The fleet opening page provides immediate status overview and access to fleet wide functionality MRV reporting (DCS reporting will be supported late 2018) Direct Access to Technical Experts Cases for the company Direct Access to Technical Experts Cases for the vessel DATE works best if you use My services or the My Fleet smartphone app to send us your question. 12

13 The vessel page provides access to all vessel specific functionality Surveys and follow-up items grouped by certificate Conditions, retroactive requirements, memo to owner and non-conformities incl history. Table or graphical view Smart scope / window indicators 13

14 Smart Survey Booking saving time and money Smart Survey Booking (SSB) Proactively notifies customers Proposes a smart survey scope Estimates travel & overtime costs upfront Recommends survey locations Benefits Reduced travel and overtime cost Less visits from class: Less cost for administration and coordination Less disturbance to operations, both on ship and shore More efficient and consistent survey execution From 16 th October 2017 in the My DNV GL service Fleet Status on veracity.com 14 For more information:

15 What is SSB? What are the features of Smart Survey Booking? Pro-active notification The client is pro-actively notified when the best time to order surveys and audits start and warn them prior to expiry Smart scope proposal The tool will propose smart scope packages with surveys and estimate the time needed to cover the scope Improved port information Overview of Approved Service suppliers in each port (Country basis) and providing information if in-water survey can be performed $ ne Upfront cost-estimate Estimated travel and overtime cost of survey combinations for any given port stays based on ETA / ETD Benchmarking of possible ports By using automatically calculated cost-estimates and possible scope in each port, the client can compare and benchmark Efficient preparations Relevant Survey preparation notes are attached to the survey confirmation Terms and Conditions handled online during survey booking 15

16 Survey/audit request Layout with stepwise ordering for better overview (New April 22.) Messages to user 3 steps Scope Port Contact info suggestion of upcoming ports based on integration with 3. party service for container vessels (New August 16.) 16

17 The survey request tool calculates time needed and recommends a port with travel cost below EUR 500 and enough time for full scope Add more ports if needed to find a recommended one save costs by fewer attendances 17

18 Do you have a technical issue? 18

19 My services DATE brings our technical expertise to your ship - within hours if urgent DATE offers access to a pool of technical experts covering all technical disciplines relevant for ship operations Submit your question in My DNV GL and it will be routed to the right technical expert DATE is manned 24/7 and cases are replied by offices in Hamburg, Høvik, Piraeus, Singapore and Houston 20,000 cases per year 97% replied within due time 4.5 of 5 customer rating 19

20 The fleet overview provides access to all cases as well as direct access to vessel specific cases All cases Vessel with ongoing case (not closed by user) 20

21 Case overview with drill down to details Drill down to case details Share case with others Ask follow up question 21 Close case to remove it from ongoing ones

22 Issue and follow up cases on the move with the My Fleet app you get a message on the phone when case replied Easy to attach photos 22

23 Do you need class related information, such as your certificates? 23

24 Electronic Certificates reducing administration IMO compliant electronic class and statutory certificates Benefits Always up-to-date, no risk of loss & faulty endorsements/stamps/signatures Immediate access via My DNV GL service in veracity.com, safe & easy to share Reduces the administrative burden on all stakeholders More secure can be validated on trust.dnvgl.com From 16 th October 2017 in the My DNV GL service Fleet Status on veracity.com 24 For more information:

25 Electronic Certificates Flags accept our digital solution We have currently formal acceptance of our digital solution from 52 flags representing almost 80% of DNV GL s fleet, incl. Denmark, Norway, Bahamas, Germany, Singapore, Liberia, Marshall Island, Malta and Panama. The success of E-Certs is contingent on its acceptance by the global maritime community. Singapore, Denmark and Norway are optimistic that their use is a game changer that will become the norm in the near future. Singapore Nautilus 02/2017 No. 39

26 End of paper chase IMO compliant electronic certificates DNV GL commenced roll out of full scale issuance of IMO compliant electronic class and statutory certificates across its entire fleet on the 15 th of October 2017, becoming the first class society to do so Upon first periodical survey after the roll out date, a set of electronic certificates will be issued, subject to flag acceptance The early signs are extremely positive including successful experience with more than 300 port state inspections worldwide. Ship owners and managers, as well as flag states and port state authorities, vetting agencies and many other companies now benefit from a paperless class and statutory regime 52 Flags have granted acceptance as on now, more are on the way See press release, T&R newsletter and DNV GL internet site 26

27 Advantages With electronic certificates from DNV GL, - owners and other stakeholders can save time and money because of a reduced administrative burden - paper handling is eliminated (printing, scanning, archiving), - certificates can be easily shared with stakeholders using access codes - the latest certificates are always made available on Fleet Status portal. - there is no risk of losing a certificate 27

28 Electronic Class and statutory certificates issued in 52 weeks >52 WEEKS Ships Certificates CATEGORY certificates on >11000 ships 400 cert./day or 17 cert./hour.. (each 4 minute a new cert. issued.) 28

29 Do you want our support on improving your fleet s PSC performance? 29

30 Port State Control Planner identifying custom inspection risks Supports you in keeping a clean PSC record Benefits The PSC Planner gives an overview of vessel or fleet-wide PSC performance, which can be benchmarked against the IACS-classed world fleet The app assists the crew onboard to prepare optimally for the next inspection by highlighting specific areas to focus for the next inspection From April 2017 as the My DNV GL service PSC Planner on veracity.com 30 For more information:

31 Port State Control Planner Determine inspection likelihood of vessels, and prepare optimally for the next Port State Control inspection Benefits Provides an instant overview of inspection risk for customers vessel fleet Saves time in preparation for inspections Helps to focus on truly important items when entering the port 31

32 How does the PSC Planner work? 32

33 Tailored data for DNV GL customers 33

34 Checklist of top deficiencies 34

35 Do you want to handle class tasks on the move? 35

36 My Fleet app Handle class related tasks on the move including sharing of documents Requires a My DNV GL account that has access to Fleet Status Your company administrator can create individual users 36

37 Fleet and vessel status are available on the move in the My Fleet app 37

38 Fleet and vessel status are available on the move in the My Fleet app 38

39 Motivation and Benefits of remote surveys Planned for

40 Triggers for ordering surveys remotely (Planned for 2019) When ordering a survey in the customer portal, customers will be asked (prompted) if they would like DNV GL to evaluate whether that survey may be done remotely if: The survey type is tagged by DNV GL as being possible to handle remotely in general (i.e. typically occasional surveys, documentation based surveys) The survey is not ordered together with a survey which is excluded from remote surveys, e.g. annual survey, bottom survey etc. 40

41 Remote surveys General notes (Planned for 2019) Some surveys will require remote inspection technology for acquiring live evidence by streaming. This is evaluated on a case by case basis by DNV GL 3G/4G/wifi capability will typically support use of the remote inspection technology using a mobile phone. Even though you may get a prompt about a possible remote survey, this is no guarantee that the specific survey can really be done remotely. Example Hull damage: Lost anchor => possible Collision => not possible 41

42 Do you want our support on fuel consumption and CO 2 reporting? 42

43 Fuel consumption and CO 2 reporting: EU Monitoring, Reporting and Verification, IMO Data Collection System Benefits One reporting system compliance with both EU and IMO requirements Automated or manual upload of data Automated data consistency checks, integrated in current Fleet Status From January 2018 in the My DNV GL service Fleet Status on veracity.com 43 For more information:

44 Verification process two reporting requirements, one system EU MRV: IMO DCS: 44

45 Appendix Supporting slides covering the functionality in more detail 45

46 Your DNV GL contact info and additional sources of help Support info Additional information to help you understand the system Your name 46

47 Set up the system - Company administrator - Individual users 47

48 To keep updated on new releases it is useful to set up notifications on Veracity 48 Set up notification in order to ensure you get updates for the services you use on Veracity

49 The company administrator should create individual users so that everyone in the company can benefit from personal services Add or edit a new user: Click the tile Company Administration or access it via My settings in Fleet status You may create Users with full access Users with limited access (one or more vessels, limited time etc.) Please see the user guide for details 49

50 Typical non-standard users supported in the simplified view (New August 16.) Read only access to documents in the Bookshelf - de select: Bookshelf - view and update No access to Bookshelf - de select: Bookshelf - view data Bookshelf - view and update No possibility to request a survey - de select: Survey request and jobs - create and view No access to Approval - de select: Access to approval No access to company's ISM information - de select: Company information: Enable access to company audits, NCs and CAPs No access to vessel audit reports - de select: Audit reports - access to section in document page No access to DATE cases - de select: DATE (Direct Access to Technical Experts) - update and view data 50

51 The company administrator can set up sharing of vessels with other companies (New April 22.) This functionality was provided only on request (250 companies) Change or remove existing vessel sharing Select one or more companies to share to Select one or more vessels 51 The receiving company will experience the same functionality as for their own vessels with the following limitations: Bookshelf and Approval are not available DATE cases issued by the company sharing the vessel are not available Safety management functionality such as corrective action plan handling for the vessel will not be available unless manager also is DOC holder (both sharing and receiving)

52 Set up My fleet and subscriptions to ensure you stay updated and book surveys in due time 2. Set up subscriptions Your name We recommend that you as a minimum set up: Smart Survey Booking subscription Subscription for electronically signed certificates 1. Click to make vessel part of My Fleet 52

53 Subscriptions with improved layout and new functionality for electronically signed documents (New April 22.) Choose between with link to all survey/audit documents (cerificates & reports) Individual for each certificate with the document attached 53

54 Fleet & vessel status 54

55 Fleet and vessel status are available on the move in the My Fleet app 55

56 Fleet and vessel status are available on the move in the My Fleet app 56

57 Access and share documents on the move with the My Fleet app 57

58 Predicted dates for certificates issued by the Flag added to the vessel page (New April 22.) Helps avoid overlooking these surveys since they will now be automatically included as part of the survey request If the vessel has harmonized surveys, the dates for the corresponding Main Class survey are used as a prediction 58

59 Easy view, download and sharing of documents Share all electronically signed certificates via link in Share any document as attachment to mail Electronically signed documents are marked with an additional icon 59

60 Digitally signed Document of Compliance for company audits that is available as part of vessel s certificates as well (New October 28.) Document of Compliance replicated to vessel s certificates 60

61 Verify that a digitally signed document is valid 61

62 Manage your own documents in the Bookshelf accessible for your company s users only Share documents by externally Add your own documents and follow up items 62

63 Submit documents for approval 63

64 Submit and receive documentation for approval Upload electronic drawings and documents directly in a secure manner and get confirmation Get notification when approval completed and download approved documents Well suited for smaller alterations and miscellaneous document approvals. 64

65 Some owners/managers benefit from full approval support functionality as in Classification of Newbuildinig Suitable for alterations with significant number of documents for approval Requires training of the customer and local support to assist For more info, please see Maritime Super Users on the Intranet superuser/mydnvgl_documentation/approval%20- %20vessel%20in%20operation%20- %20customer%20presentation.pptx?Web=1 65

66 MRV 66

67 Vessels with MRV agreement are set up with certificate and survey in NPS 67

68 Reports are uploaded according to the supplied templates (or directly via ECO Insight) with quality check 68

69 Company status 69

70 Company status provides access to functionality related to audits NCs and conditions, open and historic Corrective action plans, submit and view historic Certificates and audit reports Request company audit 70

71 Monitor status and follow up SMC audits for vessels and company See an immediate overview of all requests submitted by your company Status of surveys or audits in progress. If non-conformities have been issued, you can follow up these in collaboration with our experts in the application. 71

72 Additional applications available on My services 72

73 CYBERSECURITY SELF ASSESSMENT FiS: Fleet Manager, QHSE Manager Contact: Rossi, Patrick Maritime Advisory - Hamburg In brief The application will help users to assess relevant questions regarding cybersecurity in a maritime environment (shipping companies, vessels) Features The application offers a straightforward way for customers to carry out a self-assessment of their cybersecurity measures, providing an overview of high risk items and the general risk status of maritime assets. It also creates awareness and provides general recommendations on how to eliminate weaknesses and improve resilience against cyberattacks. Using a questionnaire, users can assess the cybersecurity risk for each process/ system. This includes the loss of data and the availability of software for example. The application also includes a general overview on cybersecurity. Benefit The app provides customers with regular updates on the latest discoveries in the field of cybersecurity and offers an opportunity to assess the status quo of a company/ vessel, identify common weaknesses and plan the next steps ahead 73

74 FiS: Superintendent Ballast Water Management Plan Contact: Holmvang, Per Approval - Høvik In brief The application will help users to generate a Ballast Water Management Plan and hand it in for approval Features Easy-to-use step-by-step template that helps with pre-filled technical information of the particular vessel to generate the Ballast Water Management Plan Smooth 1-click transition of plan to approval with discounted pricing Benefit Saves time and effort on customer and DNV GL side All relevant vessel data is stored and accessible via My DNV GL Avoids the need for iterative clarifications 74

75 FiS: Superintendent MRV Plan Contact: Wegener, Niels Approval - Hamburg In brief The application will help users to generate a MRV Management Plan and hand it in for approval Features Provides an easy-to-use step-by-step template that helps with pre-filled technical information of the particular vessel to generate the MRV plan Smooth 1-click transition of plan to approval with discounted pricing Benefit Informs holistically about the upcoming MRV regulation Saves time and effort on customer and DNV GL side All relevant vessel data is stored and accessible via My DNV GL Avoids the need for iterative clarifications 75

76 Frode Eriksen Business Development Manager region North Europe SAFER, SMARTER, GREENER 76