CenterStone Overview THE CENTERSTONE SOLUTION

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2 THE CENTERSTONE SOLUTION The Problem We Solve Real estate and facilities typically represent the second largest expense for most large companies and institutions; yet managing these assets well has been nearly impossible. Workplace information is often locked in separate applications that do not share information. Traditional technology solutions have failed to bridge these communication and collaboration challenges. As a result, companies have had difficulty:! Managing occupancy costs! Documenting and improving workplace business processes! Gaining insight into their portfolios and utilization! Optimizing strategic planning and decision making How We Solve It Manhattan Software, Inc. provides the market s only fully-integrated, 100% Web-based solution to manage corporate real estate, facilities, assets and support services more efficiently and improve workplace execution. As an innovator and leader in the web-based Computer-Aided Facility Management (CAFM) market, Manhattan delivers market-leading capabilities in Space Management, Move Management, Asset Management, Lease Administration, Operations Management and Project Collaboration in a single, integrated platform. That s why corporate real estate, operations and facilities executives for Fortune 500 and industry leaders such as AIG, Lowes, Bank of America, Dell, Juniper Networks, sanofi-aventis and State Street Corporation rely on Manhattan's CenterStone solution to save millions of dollars every year from one of their largest expense lines and transform their workplaces into strategic assets. CenterStone provides a highly configurable, accessible and easy to use solution that provides value for facilities professionals, general employees, service partners and corporate executives. It is designed for seamless integration with other enterprise systems. CenterStone s out-of-the-box capabilities allow clients to:! Automate workplace business processes and improve execution! Enhance information sharing and service to employees and business partners! Capture, manage, analyze and act on critical information related to space, people, business units, utilization, assets, leases, work orders and operations! Identify trends, business opportunities, key performance indicators and cost strategies! Improve executive planning and decision-making! Control and reduce costs from one of your largest expense lines! Impact on Earnings Per Share Manhattan Software, Inc. All rights reserved. Page 2

3 Workplace Processes Supported by CenterStone! Space Planning/ Personnel Management! Allocations & Chargebacks! Move/Add/Change Management! Asset Tracking! Lease Renewal/Termination! Portfolio What-ifs! Employee Onboarding! Facilities Operations! Service Request & Work Orders! Preventative Maintenance! Project Collaboration! Document Management! Employee Self-Service! Pre-built and Ad-hoc Reporting! Executive Dashboards! Resource Reservation Advantages and Benefits CenterStone has established its leadership in the mature computer-aided facility management (CAFM) market by delivering the strongest combination of integration, collaboration and business value for CRE executives, facilities and real estate professionals, general employees and business partners: Advantages and Benefits of CenterStone! A fully integrated solution with market-leading functionality to manage all workplace information & processes (space, leases, assets, operations, projects, etc.)! Business process automation accomplished via a state-of-the-art workflow engine that allows clients to build, execute and refine manual internal and collaborative processes! Ability to access and analyze workplace data from disparate data stores and applications in one central location! Cross-enterprise integration for seamless information exchange with Finance, HR and other enterprise systems that drive real estate, facilities and operations.! More out of the box capabilities, with fast and easy user configuration, in contrast to the steep learning curve and heavy customization required with competing products! Executive dashboards and real-time reporting to improve insight, planning and decisionmaking! Professional services and solution partners that provide best practices in deployment and utilization to ensure and accelerate client success! Technology innovation and leadership in platform, product development and industry alliances to drive continuous value for clients Manhattan Software, Inc. All rights reserved. Page 3

4 Return on Investment The combination of CenterStone s natively integrated applications and CenterStone s value-added professional services provide a powerful, comprehensive solution, designed to enables companies to more effectively manage, plan and report on facilities, personnel and assets. Sources of ROI (Gartner)! Correlating space capacity with employee and cost data can improve efficiency and reduce overall facilities costs by 10-15%.! Tying lease administration with accounts payable can minimize staff time, improve accuracy and timeliness and reduce lease escalation costs by 5-8%.! Managing processes with workflow can identify bottlenecks, improve internal & external coordination and reduce operations expenses by 5-8%.! Linking buildings & assets with enterprise financial systems can increase cash-flow savings from depreciation across portfolio by 3-5%. Overall cost savings: 5-20%, payback in less than one year By streamlining and automating workplace management processes, companies can enhance service levels and reduce support labor costs. Well-managed workplaces can lead to increased worker productivity, reduced employee turnover; higher employee satisfaction, and attraction and retention of superior employees. Gartner, Inc Manhattan Software, Inc. All rights reserved. Page 4

5 PRODUCT FUNCTIONALITY CenterStone Platform With an increasing focus on cost management and execution, the traditional ad-hoc approach to managing real estate and facilities information and business processes is no longer sufficient. Organizations that want to maximize utilization and efficiency, improve strategic planning and minimize their occupancy and operations costs are driving the market for an integrated solution for workplace management. For companies and institutions with a significant real estate portfolio, CenterStone's platform provides a single, integrated, collaborative foundation to address workplace challenges at the strategic level and provide best of breed functionality for day-to-day execution, by leveraging the pervasiveness and ease of use of Web-based technologies. As the market's leading Compute-Aided Facility Management (CAFM) solution, CenterStone helps organizations manage the complete cycle of workplace business processes, from space and facilities to assets, leases, work orders and operations and delivers the strongest combination of integration, collaboration and business value today for corporate real estate and financial executives, facilities and real estate professionals, general employees and business partners. Unlike the previous generation of point solutions to manage specific functions such as facilities, leases, operations, assets, moves and projects or traditional software tool-sets that have tried to assemble disparate functionality, CenterStone was developed from the ground up as an integrated, Web-based solution. The CenterStone platform was architected specifically to address the three major shortcomings of traditional tools, namely ease of use, integration, data access and collaboration, to provide the business value required by today s workplace. One of the key benefits of the integrated CenterStone platform is that it provides corporate workplace managers and executives with immediate, real-time access to the full range of portfolio and crossfunctional information they need to make better, more informed business decisions in a single database. By eliminating islands of information, organizations can save millions of dollars every year in occupancy and operation costs results that translate into a direct bottom line results and higher shareholder value. CenterStone Architecture Manhattan Software, Inc. All rights reserved. Page 5

6 Highlights of CenterStone Platform! Dynamic Software Usage: An extended user population gains easy access to the full range of CenterStone functionality, as well as database, application and web servers, reporting engine, maintenance and tuning of data center, performance monitoring and database administration from a single access point. Clients gain all minor releases and bug fixes and major releases with new feature sets, for the length of their contract.! A secure, on-demand solution (100% Web-based) that allows clients to save time and money, while mitigating software, hardware, and maintenance overhead.! Open Architecture: CenterStone is a Java- and XML-based platform built on an open architecture. This service-oriented architecture accommodates the wide spectrum of simple and sophisticated integrations, and allows data exchanges with all types of solutions, from legacy systems to modern ERP systems.! Advanced Configuration Environment (ACE): CenterStone enables easier development, testing and deployment of custom applications using Web services.! Configurable User Interface: CenterStone provides a consistent Web interface across the entire solution, making it easy to manage all workplace data and functions in a centralized application. Custom fields (or User Defined Attributes) can created on the fly by your system administrator without the need for any custom coding and additional cost.! Content Management: Users can access, manage and share project and other data via the Web and store documents in a version-controlled centralized content library.! Reporting: CenterStone comes pre-packaged with over 90 industry standard reports covering such topics as business unit allocation, lease portfolio, BOMA, assets and work orders, and includes an ad hoc reporting mechanism where users can define their own reports.! Scalability: CenterStone is extremely scalable with no limitations on the amount of data stored, or users who can access the system.! Technical Support: Phone support is provided during business hours, and through a 24 x 7 hotline.! Hosting and security: CenterStone supports high-availability and a state-of-the-art physical and information security infrastructure, procedures and best practices to ensure complete flexibility, segregation and integrity of client data, in an on-site or hosted environment. Systems are constantly monitored, updated and backed up, and a 24-hour disaster recovery site is provided Manhattan Software, Inc. All rights reserved. Page 6

7 Facilities Management Space Management CenterStone contains all the tools you need to effectively manage, maintain, plan and report on your facilities, personnel and assets through visual, interactive updating and reporting.! Gain an immediate, actionable view of critical real estate and facilities information and make more informed portfolio decisions! Relate spaces, personnel and assets to business units for allocation, chargeback, and strategic planning purposes! Create unlimited number of proposed floor plan scenarios to support move planning and disaster recovery! Utilize CenterStone's robust Move Management module for scenario planning and move execution! Produce graphical floor plans representing space, personnel, and asset locations! Easily update and maintain computer-aided design (CAD) drawings with little or no CAD experience! Collaborate with 3 rd party vendors such as architects, move management companies, and furniture vendors through full compatibility with other CAD systems! Reduce employee churn costs by reducing the number of moves that are executed every year through more effective space planning Manhattan Software, Inc. All rights reserved. Page 7

8 Move Management CenterStone provides extensive move management functionality that streamlines both tactical moves and large scale relocations utilizing an intuitive user interface.! Seamlessly plan, manage and execute tactical moves through large scale relocations, all within CenterStone! Facilitate project tracking, reporting, designs and floor plans! Automatically generate move lists with corresponding data for business units, assigned assets, locations and inventory selections! Distribute work orders for move execution using built-in Operations Management functionality! Simple box moves can be initiated using intranet-based requests, or via simple drag and drop from HR applications! Create move projects that reflect As Built or Proposed portfolios! Update move/add/change lists with changes for any phase of a move Manhattan Software, Inc. All rights reserved. Page 8

9 Asset Management CenterStone s asset management functionality enables companies to easily track physical assets at both the graphical and data level.! Assign assets to people, structural units (buildings, floors, spaces, regions), business units or cost centers! Reduce the cost of infrastructure maintenance and repair! Preserve significant asset value and operational condition! Analyze and report asset costs and predict asset lifespans! Plan and manage capital investments and operations! Integrate facility and asset information in order to budget more accurately! Import asset information into CenterStone directly from CAD files, CD libraries or CAPS files from manufacturer Manhattan Software, Inc. All rights reserved. Page 9

10 Operations Management Service Requests can immediately be generated and sent via to operations and facilities managers anywhere, anytime.! Generate service requests while searching, locating, and referencing buildings, assets, and human resource requirements! Communicate in real time with Service Managers to request and view service status! Provide complete employee access to Service Request generation via a common web browser! Click on a floor plan to create a Service Request that references a specific space Work Orders can automatically be generated from Service Requests, Preventative Maintenance Schedules and through standard system templates, providing the ability to customize your internal process to fit your business needs.! Track and manage Work Order labor costs, budgets, and materials! Stage and monitor the progress dates, schedules, and sequence in which Preventative Maintenance tasks are completed! Utilize dashboards to track Work Order volume and clearance! Assign internal and outside vendor resources to tasks and Work Orders Preventative Maintenance! Ensure the continued upkeep, safety and performance of assets and facilities; prevent breakdowns and extend facility and asset lifespan! Schedule regular maintenance for equipment, utilities or other recurring tasks to ensure all required maintenance tasks are assigned and carried out! Automatically generate Work Orders when maintenance is due; send reminders, documentation and other associated materials! Like preventative maintenance work orders to asset, structural unit and HR records, allowing for reporting per item being maintained! Define multiple attributes associated with preventative maintenance task, e.g. name of item, type, assigned PM, work orders to be applied, last work orders processed and critical dates! Schedule start dates, end dates, repeat cycles and other time-based parameters! Run reports to quantify the cost of maintenance per building, asset or any other attribute! Easily track preventative maintenance work order progress through tactical dashboards! Vendors can login to the CenterStone labor provider interface via a wireless device (i.e. Blackberry) to transact with work orders live in the field Manhattan Software, Inc. All rights reserved. Page 10

11 Lease Management CenterStone provides all the functionality and tools needed to accurately plan, track, manage, and maintain all aspects of both your Real Estate and capital asset leased portfolio in one system.! Track contracts and leases for both Real Estate and Capital Assets (equipment)! Generate automated notifications and alerts on all critical lease dates, notices or payments! Centralize lease clauses, terms and transaction information and link directly to abstracted lease terms such as rent, square footage, and escalations! Link lease and sublease data to corporate real estate holdings and asset information! Analyze lease obligations and cash-flows by tracking lease payment and sublease receipts! Integrate Lease Management with existing enterprise financial applications such as PeopleSoft, Oracle, and SAP.! Provide secure access to leasing data and documents for collaboration among employees and real estate partners! Ensure that critical lease deadlines, payments and renewals are met at the most advantageous terms Manhattan Software, Inc. All rights reserved. Page 11

12 Project Management CenterStone s Project Management system was designed for workplace projects, with functionality that includes project scheduling, Gantt charting, resource management, document management and budgeting. Organize, manage and share projects, schedules, tasks and resources with other project team members, whether those team members are internal employees or external vendors. Seamlessly sharing information with Microsoft Project, CenterStone Project Management adds collaboration features including online discussion forums and a built-in document repository.! Share project data with team members anywhere through a standard web interface! Import and export project schedules to and from CenterStone and Microsoft Project! Track budgets, costs and variances both by individual projects and as an aggregate view! Link projects to actual areas of the floor plans for immediate reference! Collaborate with other project team members in online discussion forums! Store project documents in a version controlled document repository Manhattan Software, Inc. All rights reserved. Page 12

13 Workflow/Process Automation The CenterStone workflow engine provides a flexible, scalable solution for mapping and automating complex business processes. Companies can automate data routing, escalations and approvals in areas such as service request/work order routing and execution, lease notifications, and move management. and service requests. Workflow allows users to define and automate these tasks through a user-defined flow of triggers, branches, if-then scenarios, notifications and approvals.! Automate previously manual approval processes! Intelligently route request forms (Space, Moves, Service) to proper groups for execution! Enhance integration with other systems of record Because of the flexibility of the CenterStone workflow engine, Manhattan's Professional Services team can work with clients to map tasks and approvals to an organization s unique processes and industry best practices. By replacing manual effort and with automated notification and approval processes in areas such as work orders, purchasing, lease expirations, move management, project management and service requests, organizations can improve efficiency, reduce errors, reduce costs and provide executive decision support. Example workflow Manhattan Software, Inc. All rights reserved. Page 13

14 Reporting CenterStone Enterprise Reporting Today s real estate and facilities executives must make multi-million dollar portfolio decisions about occupancy, utilization and lease obligations, while managing costs and profitability across multiple divisions, business units and locations. Can you capture and analyze the data you need to make the right decisions and create a positive impact on your organization s bottom line? CenterStone Enterprise Reporting from Manhattan Software provides real-time decision support to unlock critical workplace information. You can then apply your insight and analysis for planning, forecasting and making better business decisions about your portfolio, lease obligations and operations. Easy to Use, Powerful Tools Whether novice or expert, users can create and edit reports on-the-fly and quickly extract and connect meaningful information from the robust data across all of CenterStone. Enterprise Reporting can be launched from within any CenterStone module at any time. Users have complete control over layout and formats and can preview reports easily before executing and printing. Powerful new reporting tools include enhanced search and reporting capabilities, extensive configuration, a Report Wizard for creating reports quickly and a Report Designer for more complex reporting requirements. Enterprise Reporting fully integrates standard CenterStone reports and the custom search and reports wizard. The report development and creation process is easier and more intuitive than ever before and all existing legacy reports are supported and accessible. CenterStone comes pre-packaged with over 100 industry standard reports covering such topics as business unit allocation, lease portfolio, BOMA, assets, and work orders and includes extensive ad hoc reporting capabilities and dashboards. New Reporting Features and Capabilities Report Wizar d Rep or t Des igne r Rep or t Exp lore r Display reports in multiple formats Integrate information from multiple CenterStone modules Key benefits for users Design your own reports on the fly Customize your existing standard and custom reports Create/modify report templates to use across your organization Faster, easier report development Enhanced access to your data Manhattan Software, Inc. All rights reserved. Page 14

15 Reporting Report Explorer Create or select reports from anywhere within CenterStone and find any report quickly. Report Explorer supports new reports and all legacy standard and custom reports. Report Designer Control all aspects of report creation, including format, classification, filters, embedded charts and images. Report Wizard Accelerate report creation using standard defaults and a step-by-step process for creating reports. Define all aspects of reports and create multiple types of reports Manhattan Software, Inc. All rights reserved. Page 15

16 Manhattan Software, Inc. 425 Fortune Boulevard, Milford MA