2014 Quarterly IT Accomplishments. Fourth Quarter Information Technology Accomplishments

Transcription

1 2014 Quarterly IT Accmplishments Furth Quarter 2014 Infrmatin Technlgy Accmplishments

2 Furth Quarter 2014 IT Accmplishments Key Business System Prjects Citizens Insurance Suite (Guidewire Suite and Related Systems) Final majr implementatin milestne achieved in December: persnal lines plicy/billing g live. Majr systems integratin wrk cmpleted: Knwledge Base (RightNw) has been integrated with the Insurance Suite. Aperta (payment prcessing) has been integrated with the system. Manage My Plicy (MMP) nw supprts plicies in the Insurance Suite. Implemented additinal Guidewire Data Mart structures, Citizens Data Warehuse reprting data structures and Plicy and Billing reprts in supprt f the persnal lines release. Deppulatin: Implemented prcesses and reprting t meet pre and pst assumptin requirements. Prperty Insurance Clearinghuse Prgram Enhanced Clearinghuse t prcess returned deppulatin plicies. Deppulatin Supprted apprximately 290,000 plicy take uts. Identified and set plans fr deppulatin prcess imprvements. Claims Credentialing Administratin Infrmatin System (CAIS) The Generic Assignment Mdule (GAM) enhanced t supprt rund rbin assignment f claims t service prviders. Extended the user prvisining functinality in CAIS t Guidewire Plicy Center. Nw CAIS supprts system user prvisining in Claim Center, CAG, and Plicy Center. Additinal key enhancements implemented accrding t plan. Krns Human Resurce Systems Successfully implemented manager self service functinality, which eliminates the need fr manual persnnel actin frms (PAFs). The system is in pilt test within the Infrmatin Technlgy business unit. An early 2015 rllut t the rest f the cmpany is planned. Cmpleted Krns WIM (Wrkfrce Integratin Manager) tl wrkshp/training with Human Resurces. This tl enables enhanced data analysis capability. Page 2 f 5

3 Furth Quarter 2014 IT Accmplishments Prvided supprt fr 2015 Emplyee Benefits Open Enrllment prcessing. Implemented Krns 2014 furth quarter payrll legislative updates. Other (epas and Crprate Business Systems) Implemented persnal residential rates fr Implemented underwriting validatins fr new business t handle $900,000 cverage A stepdwn. Implemented system restrictins t prevent new plicies in epas effective n r after 02/01/2015 (crdinated with Insurance Suite persnal lines effective date). Supprted the Accunting team during the 2015 budget cycle with supprt f sftware, TM1, and implementatin f a new analysis/reprting cmpnent, CDM. Perfrmed required sftware upgrades t stay current n vendr prducts/platfrms: Oracle RightNw, Pr Financials (which als enabled us t upgrade the database t a supprted versin), efreedm (annual statement sftware), and SendSuite Live (Pitney Bwes mailrm sftware). Enhanced Agent Appintment System (AAS) t update infrmatin n errrs and missins cverage t new required limits ($1,000,000/$1,000,000), supprting new agent agreements. Develped and distributed the first editin f the Citizens Data Warehuse (CDW) Guidewire and Dimensin Query Techniques dcument, which prvides guidelines fr querying the Guidewire Data Mart, t apprved business unit users and enterprise data stewards. External Website Replacement Prject and Prtal Imprvement New External Website: Cmpleted high level requirements and reviewed a mckup f the cnsumer hme page with the prject steering cmmittee. First release is scheduled fr May June 2015 deplyment. Prtal (internal infrmatin surce fr emplyees): Created new prtal cmmunities fr the Office f Internal Audit, Prduct Develpment, and the Custmer Care Center. A new cmmunity was als develped t supprt the Office 2013 upgrade prject. Other (Dcument Generatin) Ephesft (Dcument Intake) Develped Ephesft 2.0 Reprts in supprt f business peratins audit prcessing. Upgraded Ephesft frm 3.0 t 3.1; enhanced system applicatin stability. Implemented new Batch prcessing; increased intake thrughut prcessing and ability t dwnlad/review attachments. Cnducted Lunch and Learn sessins fr all IT and Business partners. Alfresc (Dcument Repsitry) Designed and develped Inspectin and Lss Histry Reprt in supprt f plicy prcessing. Page 3 f 5

4 Furth Quarter 2014 IT Accmplishments Thunderhead (Dcument Generatin) Successfully designed and develped varius plicy and billing dcument templates in supprt f Insurance Suite persnal lines implementatin. ImageRight (Legacy Dcument Repsitry) Successfully implemented a prcess t autmatically allcate new tasks fr persnal lines new business, endrsement, cancellatin and reinstatement tasks based n a defined percentage split set frth by the persnal underwriting business grup. Gvernance, Security and Risk Cntrl IT Security: Cmpleted furth quarter internal and external vulnerability scans. Initial plans set fr remediatin actin. Cmpleted three applicatin risk assessments. Cmpleted multiple upgrades/enhancements t IT Security applicatins (i.e. Slarwinds LEM, Dell Passwrd Reset Manager, and Enterprise Reprter Suite). Crdinated fur cncurrent audits within the quarter (AG Financial Audit, OIR Market Cnduct, J&L Financial Statements Audit, OIA GCC Audit) Clsed seven pen audit issues. Infrastructure and Operatins Lng Term Data Center Facilities Prgram (LTDCF) The mve f telephny systems frm the Citizens data center t the CSX data center was cmpleted. Develpment and testing envirnments are scheduled t be migrated t the CSX lcatin by end f IT Disaster Recvery Strategy (ITDRS) Prject The prject team has cmpleted the facilities level assessments and begun the ptins radmapping fr the strategy. The team cntinues t wrk thrugh prtfli alignments with crprate Enterprise Risk Management, as business requirements are validated thrugh business cntinuity activities. Other - Infrastructure & Operatins Services The Technical Services Center team successfully cmpleted the Office 2013 rll ut. The Disaster Recvery team cmpleted updates t the prgram charter t align with verall business cntinuity and enterprise strategies. Planning Services cmpleted the develpment f the first frmal service level requirements dcument fr IT field services supprt t Claims Catastrphe Operatins. The IT Asset Management team successfully implemented prcess imprvements int the IT asset handling and tracking practices, which are trending t an annual savings f staffhurs r ~$80,000. Page 4 f 5

5 Furth Quarter 2014 IT Accmplishments The IT Netwrking team successfully implemented equipment and circuit changes fr imprved data transmissin speed and reliability. Cst savings f ver $20,000/m were achieved. IT Operatins team has cmpleted the rll ut f asset/cnfiguratin tracking sftware (the Asset Cre client) t 1200 laptps and 1085 desktps, which enables cllectin f hardware and sftware infrmatin fr ur cnfiguratin management initiative. IT Operatins team has cmpleted the mve f the Technical Operatins Center (TOC) frm Tallahassee t Jacksnville, which invlved the hiring and training f a cmpletely new TOC team. This mve aligns with ur Jacksnville cnslidatin strategy. IT Strage implemented new versins f NetWrker and AVAMAR backup slutins. Surcing and Vendr Relatinship Management All Strategic Vendrs (13) participated in 360 perfrmance reviews. The average scre achieved was 92.6 with a max scre available f 100. The IT 360 vendr reviews invlve IT business unit ratings and feedback frm vendrs. IT vendr management dcuments, Gvernance, Tiering and Cntract Management tls have been used extensively in the develpment f the Enterprise Vendr Management prgram. Spectrum 360 was selected as a third party supprt prvider fr HP sftware supprt. This transitin frm the OEM will generate a savings f $ 318,728 per year and $1.6 millin ver the 5 year perid vs. GSA pricing. IT Prject and Prtfli Services 2015 IT Prject and Prtfli Planning IT Prject & Prtfli Services cllabrated with IT Management, the Enterprise Strategic and Planning Office and the Enterprise Prject Management Office t baseline the list f 2015 Enterprise Prjects, IT Prjects and Business Systems Enhancements. IT Prject & Prtfli Services als cllabrated with the individual business units t baseline the 2015 chargeback budget; adding the Business Applicatin Sftware as a new charge fr The cnslidated list f prjects and enhancements will be used t manage the demand n IT resurces, track the prject gvernance prcess during intake and track chargeback variances thrughut the year. Page 5 f 5