Tivoli Management Solution for Microsoft SQL V1.1.0 Offers Comprehensive Monitoring and Management

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1 Software Announcement October 16, 2001 Tivoli Solution for Microsoft SQL V1.1.0 Offers Comprehensive Monitoring and Overview If you have been looking for a management solution that offers easily configurable proactive monitoring and problem solving, then you will appreciate Tivoli Solution for Microsoft SQL. Version (V1.1.0) is suited for almost any size SQL server environment, from small business servers to the multiprocessor clusters necessary for global e-business. Central to SQL Server 2000 is the ability to support multiple SQL server instances, which can include a combination of SQL Server 2000 and SQL Server 7. Automated, out-of-the-box SQL Server 2000 Intelligent Solution Set operates through an integrated set of rules that can detect and correct problems before your users experience failures or slowdowns. Our solution monitors virtually all aspects of SQL server availability and performance, including: Basic operations, such as whether crucial services are running Performance criteria, such as CPU, I/O, and memory Replication latency Overall database health, such as free disk space, database size, and log file size The Tivoli solution can diagnose and correct problems on the spot, or escalate them to your attention at a central monitoring location. Performance and event data are archived to help you evaluate your hardware and software needs, and to plan realistically for growth. Key Prerequisites A Windows NT or Windows 2000 system Planned Availability Date October 19, 2001 At a Glance Monitor and manage your availability and performance with the new Tivoli Solution for Microsoft SQL V This product offers: Robust monitoring of Microsoft SQL 7 and SQL 2000 Extensive, built-in, reporting and graphing capabilities Easy installation with auto discovery capabilities for quick return on investment Intuitive rules engine that enables quick customization for automated tasks For ordering, contact: Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL Reference: SE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description Tivoli Solution for provides comprehensive monitoring and management of running SQL server systems. Specific rules monitor each instance of the SQL server and are designed to: Provide an alert when crucial services are not running Check basic performance indicators such as CPU, I/O, and memory usage Track I/O errors Raise an alert if the process for any SQL Server 2000 instance is using excessive system resources Raise an alert when processes are blocked and provide detailed information about the processes that are blocking them Provide a warning when user connections are approaching the servers maximum Report connections that have failed because the servers maximum number of connections has been reached Raise an alert when limited database size prevents further allocation of space Deliver warnings if database growth becomes excessive and raise an alert if it exceeds a specified threshold Tivoli Solution for is an automated, e-business infrastructure management software that detects and corrects complex application, system, and network problems to help ensure high levels of availability and performance. Tivoli s solution includes a suite of predefined rules, that work out of the box to assist you in detecting and correcting problems with applications, systems, and networks, including Windows NT, Windows 2000, Microsoft BackOffice, and Simple Network protocol (SNMP)-based network components. For SQL, Tivoli focuses on key monitoring components to: Monitor amount of free space in each database, which can alert you before lack of space causes the database to go off-line, or causes the SQL server to shut down entirely Report low free space on writeable hard disks, helping to prevent file fragmentation, poor application performance and possible failure, transaction rollback, cancellation of maintenance functions, and ultimately the failure of the SQL server due to lack of space Monitor transaction logs and provide warnings when their size or growth exceeds specified thresholds, to help avoid transactions being rolled back Monitor the efficiency of the data cache, warning of low cache hit ratios that may indicate a need for more physical memory on the server, or for more to be allocated to the SQL server Monitor the amount of memory being used by the SQL server, and raise an alert when memory used exceeds a specified percentage of the target memory, helping to prevent degradation of the SQL server performance Monitor used workspace memory, warning when it drops below a specified threshold, which may degrade server performance Monitor the number of pending memory grants to identify bottlenecks that will degrade server performance Issue a warning when there are not enough system locks to complete the current command Raise an alert when errors are detected that may indicate database corruption Collect, and report errors and warnings from the SQL server error log Monitor the rate of data throughput based on batch requests, providing information which may be necessary for performance tuning Check for high replication latency for each SQL Server 2000 instance Identify excessive recompile rates that may indicate insufficient physical memory on the server Detect excessive numbers of deadlocks resulting in rollback of transactions Warn of unsafe auto-parameterization attempts, indicating the possible need to increase or enhance available server-side stored procedures Euro Currency This program is not impacted by euro currency. Trademarks Microsoft is a trademark of Microsoft Corporation. Windows and Windows NT are registered trademarks of Microsoft Corporation. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information October 16, 2001 Offering Information Product information is available through Offering Information (OITOOL) at: Publications The following publications are available in softcopy. Tivoli Solution for Microsoft SQL Monitoring, Reporting, and Graphing Managing the Tivoli Solution for Tivoli Solution for MS SQL Writing Rules Tivoli Solution for MS Getting Started Customers can download PDFs and HTMLs of Tivoli publications from: Technical Information Specified Operating Environment Hardware Requirements Tivoli Solution for will require: Intel 486 processor, or higher 8 MB RAM 40 MB disk space Software Requirements: Windows NT or Windows 2000 are all that is required to install Tivoli Solution for. Packaging Planning Information Tivoli Solution for V1.1.0 is distributed with: International Program License Agreement (Z ) License Information document (LC ) CD-ROM (LK3T-8064) Security, Auditability, and Control Tivoli Solution for uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering Information New Licensees: Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. Ordering Information for 5698-MSQ Ordering information for 5698-MSQ will continue for a limited time to allow migration to the Passport Advantage (PA) offering. Current Licensees of 5697-MSS or 5698-MSS Until March 31, 2002, a no-charge upgrade to 5698-MSQ may be ordered for those customers currently licensed for 5697-MSS V1.3.0, Tivoli Manager for SQL or 5698-MSS V1.3.0, Tivoli Manager for. Upgrades may be acquired by customers currently licensed for 5697-SPT for 5697-MSS, or 5698-SPT for 5698-MSS. Customers upgrading to 5698-MSQ will receive Tivoli First Year No-Charge Support. To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250). The quantity of Tivoli Points is based on distributed servers. Use the following table to order the program products listed below. Tivoli Points Program Number Program Name Qty 1 Qty MSQ Tivoli Solution for This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 Tivoli Points Program Number Program Name Qty 1 Qty 250 Upgrade to MSQ from Tivoli Manager for Microsoft SQL 5697-MSS Upgrade to MSQ from Tivoli Manager for Microsoft SQL 5698-MSS Tivoli Systems Support Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support No-Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license. Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings. Support Categories Standard Std-24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax and Bus Hrs Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli No No Yes Select Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 No No Yes 1 hour Severity 2 No No Yes 2 hours Support Categories Standard Std-24 Select Severity 3 No No Yes 4 hours Severity 4 No No Yes 4 hours Fast Path to No No Yes Tivoli Select Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Notification On-Site When No No Yes Required (two trips) per year not to exceed six days in total Tivoli Select No No Quarterly Support Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Points Required in Aggregate 1. Tivoli Standard Support This offering provides: Technical support via Web, telephone, fax, and during normal IBM/Tivoli business hours Monday through Friday, except local holidays Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos) Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable Customer Self-Help Options available via Web 24 x 7 including: Support Procedures maintenance renewal information and registration for access to support Product-Specific Support Pages Technical Documentation including FAQs, Quick Solution Hints and Tips, product certification information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs Knowledge Base search engine providing answers to many technical questions; databases include APARs, FAQs, and Fix READMEs Education and Training

5 Support Services databases allowing customers to download code fixes and report or update problems Links to Support Contacts providing the Tivoli Support phone number nearest the customer 2. Tivoli Standard-24 This offering provides: All components offered in Tivoli Standard Support In addition, Tivoli Standard-24 Support provides enhanced features including: Technical support via Web, telephone, fax, and , 24 x 7 including holidays Off-shift and holiday support provided on Severity 1 issues only 3. Tivoli Select This offering provides: All components offered in Tivoli Standard-24 Support In addition, Tivoli Select provides enhanced features including: Initial Tivoli Select support review Heightened responsiveness Severity 1 1 hour Severity 2 2 hours Severity 3 4 hours Severity 4 4 hours Fast path to Tivoli Select level-2 engineers Heightened resolution priority Proactive Tivoli management notification Customer initiated on-site support available up to twice per contract period Tivoli Select Support review and recommendations Support provided in English only A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option. Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable one-time charge (OTC) feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period. In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer SPT First-Year Support Options Use the following table to order support (5698-SPT) for the program products listed below. Upgrade from Upgrade Upgrade First from from Year First First First Std-24 Year Year to Year to to Support Std-24 Select Select Support No- Support Support Support for Charge OTC OTC OTC Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-MSQ Tivoli Solution for Qty of Qty of

6 5698-SPT Subsequent Year Options Use the following table to order support (5698-SPT) for the program products listed below. Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-MSQ Tivoli Solution for Qty of Qty of The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Points for a licensed product. Ordering Information for Passport Advantage To order a media pack or a documentation pack for PA, specify the applicable part number in the desired quantity from the following table: Description Tivoli Mgmnt Solution for V1.1 Media Pack Part Number BJ01RIE Customers with a Passport Advantage License and Software Maintenance for Tivoli Manager for Microsoft SQL will receive the Tivoli Solution for media pack. The no-charge Trade Up Part Number is available for customers with Tivoli Manager for Server. The quantity of the PA part numbers in the following table is based on the number of required Tivoli Points. To order for PA, specify the desired part number and quantity. Description Tivoli Mgmnt Solution for V1.1 Lic/SW Maint 1 Anniv Lic/SW Maint 2 Anniv SW Maint Rnwl 1 Anniv SW Maint Aft Lic 1 Anniv Trd Lic/SW Maint 1 Anniv PA Software Maintenance Part Number D50S3LL D50S4LL E006JLL D50S5LL D50TDLL Software Maintenance (called Support for Tivoli products outside of PA) is included with each product authorization acquired under PA. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases, and to remote technical support for your covered products. The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (severity 1) problems. With Software Maintenance, you receive the following technical support benefits: Telephone access and/or electronic access via the Web to an IBM Customer Support Center. Support for routine, short duration installation and usage ( how-to ) questions and code-related problems. Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays. Support for mission-critical (severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours, including national and/or statutory holidays. Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours. Access to hints, tips, and frequently asked questions. Access to escalation management 24 hours a day, 7 days a week. Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the PA enrollment form. ecare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages: Single view of IBM distributed software that includes easy/integrated access to the following information and functions: -- Marketing -- Technical -- Developer -- Business Partner -- IBM Services -- Downloads

7 Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week Advanced search capabilities A single interface to the IBM problem submission/management system for IBM distributed software Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, making it easier for you to manage and budget for access to eligible new versions and releases, and for related technical support, for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition. Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of technical support provided through Software Maintenance. Note: The Tivoli Select Support offering is not available under PA. Contact you IBM or Tivoli service representative for information on separately available service offerings. Basic Machine-Readable Material Feature Distribution Language Number Medium English 5809 CD-ROM Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program. Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Description Feature Number Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Terms and Conditions For a limited time during the migration period to PA, customers may acquire eligible programs and Tivoli Support under agreements outside of PA. Terms and conditions for Tivoli Value-Based Pricing and IBM PA are as follows: Agreement: For orders under 5698-MSQ: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an order form. For orders under Passport Advantage: IBM IPLA, IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form Transferable: Yes, except for programs acquired at a discount or allowance Limited Warranty Applies: Yes Guarantee: 30 days Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Points acquired for a one-time charge. Volume Offering (IVO): No Upgrade Protection Applies: Covered as long as Tivoli Support or Passport Advantage Software Maintenance is in effect. Educational Allowance Available: education institution customers Percentage: 15% Licensed Program Materials Availability Restricted Materials of IBM: None Non-Restricted Source Materials: None Object Code Only (OCO): All Yes, to qualified

8 Maintenance Applies Software Maintenance under Passport Advantage: Yes Support for Tivoli products: Yes Passport Advantage: Yes Complementary Introductory Support: Not available Tivoli Support and Passport Advantage Software Maintenance Support Center applies: Yes Access is available through the IBM Support Center, Availability of Tivoli The first year of Tivoli Support: Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement. Availability of PA PA Software Software Maintenance: Maintenance is provided at no additional charge for each eligible program acquired during the initial term. PA Software Maintenance is provided at an additional charge for all eligible programs in the second and subsequent terms. Tivoli Support and PA Twelve months after Software Maintenance announcement of product are available until: discontinuance, (that is, end of life (EOL)) Tivoli Support and PA Software Maintenance are applicable to: APAR Mailing Address: The current release The immediate previous release for twelve months after the general availability of the current release Tivoli Systems Inc Burnet Road Austin, TX Attention: Product Development IBM Operational Support Services Support Line: No Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site: Prices Passport Advantage For PA and charges, contact your authorized IBM Lotus Business Partner. Additional information is also available on the PA site: Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Tivoli Points Qty 1 Qty 250 Program Feature Feature Program Name Number Number Charge Number Charge Tivoli 5698-MSQ 2547 $ $7,750 Solution for V

9 5698-SPT First-Year Support Options Upgrade Upgrade Upgrade from from from First First Std-24 Year to Year to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-MSQ Tivoli Solution for Microsoft SQL V1.1 Qty $ $ $ 2 Qty SPT Subsequent Year Support Options Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-MSQ Tivoli Solution for Microsoft SQL V1.1 Qty $ $ $ 8 Qty , , ,000 The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Points for a licensed product. Passport Advantage For PA and charges, contact your IBM representative or your authorized IBM Business Partner. information about the PA offering, visit the following Web site: For additional Order Now Use Priority/Reference Code: SE001 Phone: Fax: Internet: Mail: 800-IBM-CALL 800-2IBM-FAX ibm direct@vnet.ibm.com IBM Atlanta Sales Center Dept. SE001 P.O. Box 2690 Atlanta, GA You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU. Trademarks Redbooks is a trademark of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. Windows and Windows NT are registered trademarks of Microsoft Corporation. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Lotus is a registered trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others. Note: Shipments will begin after the planned availability date