Foundation in Facility Management Course

Transcription

1 Foundation in Facility Management Course Who Should Attend? As a Foundation Course in Facilities Management this course is ideal for all entry level and junior facilities managers, engineers, architects, developers, facility owners and operators who wish to gain essential knowledge of the Facilities Management profession. MEFMA Training

2 Introduction to Operations and Maintenance DAY 1 Part 1: Part 2: Introduction to Facilities Management History and development of the industry and profession Introduction to Operations and Maintenance : Operations and Maintenance Introduction : Asset management definitions Facility Needs Assessment / Condition Survey : Assessing needs : The condition survey Delivering the O&M service - Lifecycle Perspective : Requirements Systems, materials and equipment : The Life-cycle perspective Occupant Services : Identify occupant requirements : Develop occupant guidelines Procurement / SLA s KPI s : Develop Maintenance and Occupant Service Specifications : Service procurement what is scope link to Procurement lesson : Service Level Agreements (SLA s) : Performance Management / monitoring : Corrective and Preventive Action / Resolve Contract Disputes Measure Operations and Maintenance Performance : Monitor the Use and performance of facilities occupancy reviews : Monitor Occupant satisfaction : Data acquisition and usage Technology and FM : Computer Aided Facilities Management Systems : Innovation in FM 1

3 Project Management DAY 2 Introduction to Project Management Facility Management (FM) Projects and Project Management The Project Manager Project Management Processes and Life Cycles Why projects fail Scoping the Project Project objectives SWOT analysis Project stakeholders Information requirements Planning the Project Considering options 5C s 5M analysis Gantt charts Implementing the Plan Control points Communication Change Project Evaluation Accept Deliverables or Occupy Space Close Contracts and Projects and Evaluate Outcomes Lessons learned Risks and Issues 2

4 Finance & Business Essentials DAY 3 Finance and Business in the Facility Organization Finance Why it is important to FM s Terminology Fundamental Accounting Concepts Financial Management of the Facility Organization Budgets Financial Statements Business Cases, Supporting Documentation, and Financial Reports Fundamental Cost Concepts Analyzing and Interpreting Financial Documents Topic 6 Cost Containment Strategies Topic 7 Revenue earning opportunities Topic 8 Business Continuity Procurement Procurement Strategies Facility Management Procurement Contracts Contract Development, Management and Oversight Contract Administration Tendering and forms of contract Analyzing and Interpreting Financial Contract Elements Sustainability in Facilities Management DAY 4 Environmental Management & Rating Systems ISO LEED (Leadership in Energy & Environmental Design BREEAM (Building Research Establishment Environmental Assessment Method) Estidama QSAS (Qatar Sustainability Assessment System) Green Building Core Concepts Sustainable Sites Water Efficiency Energy & Atmosphere Materials & Resources Indoor Environmental Quality 3

5 Leadership & Strategy DAY 5 Planning Introduction to Strategic Planning Mapping the FM strategy to the business strategy The FM strategy The operational plan Leading and Managing Introduction to Leadership and Management What is a leader? FM leadership and management Developing Effective Teams Topic 6 Develop, Implement, and Evaluate FM Policies, Procedures, and Practices Topic 7 Roles and responsibilities Topic 9 Conflict resolution 0 People Skills 1 Change management Organizational Behaviour Ethics and values Relationship management Corporate citizenship / Corporate Responsibility How to register for this event: Please contact: sinead@mefma.org Our special rates are as follows; Founding & Corporate Members: AED 3,000 Associate Members: AED 4,000 Non members: AED 5,000 Owner Association Managers: AED 3,500 The MEFMA Foundation in FM course is approved by For additional information, please contact: Sinead Bridgett Membership and Event Director, MEFMA P.O. Box Dubai, UAE Mobile: sinead@mefma.org We are a registered member of: 4