Handling Instructions

Transcription

1 Handling Instructions CLS - Licensing of integration product (feature) OpenScape Contact Center Enterprise V7.0

2 History of Changes Ver. Released RDB# Changes Raise max quantity limits from 750 to 1500 for F31505-K79-A6, F31505-K79-A7, F31505-K79-A8, F31505-K79-A15. Features F31505-K79-A33, F31505-K79-A34 added Feature name change: F31505-K79-A33, F31505-K79-A FAQ information added about required Cold Redundancy User quantity 2

3 Table of Contents 1. Introduction Purpose of the document 4 2. Product Information General Features 5 3. First Licensing Add-On Licensing Rehost Shift License Transfer Upgrade HPPC Agile V6.0 OSCC Enterprise V HPPC V6.5 OSCC Enterprise V OSCC Agile V7.0 OSCC Enterprise V OSCC E V7.0 Product Instance for SL FAQ Required Cold Redundancy User quantity 14 3

4 1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard process of HiPath License Management (see document License Guidelines). 2. Product Information 2.1. General a) Each system (except a Demo system) requires either OSCC E V7.0 Base Pack Enterprise, OSCC E V7.0 Base Pack Attendant, OSCC E V7.0 Base, OSCC E V7.0 Base UC Package or OSCC E V7.0 Central Reporting. It is not possible to have more than one of these features on one system. b) A system with OSCC E V7.0 Central Reporting as base feature must have at least one OSCC E V7.0 CRS Manager license. It is not possible to use other features on a Central Reporting system. c) It is possible to upgrade to V7.0 from previous HiPath ProCenter Versions (V6.0 and V6.5). d) OSCC E V7.0 Base Info is added as base feature when a system is upgraded to V7.0. This feature does not contain any other licenses. Also it is possible to upgrade from OpenScape Contact Center Agile V7.0 to OpenScape Contact Center Enterprise V7.0. e) All upgrades from systems < V6.0 are handled as new V7.0 system orders. f) The product supports a Redundancy Server with the two modes cold and warm. For both modes you need one time the feature OSCC E V7.0 Base Redundancy. To use cold redundancy you need feature OSCC E V7.0 Cold Redundancy User with a quantity that equals the user quantity. To upgrade from cold to warm redundancy you need feature OSCC E V7.0 Upg Cold -> Warm Redcy with a quantity that equals the user quantity. You have to enter a second MAC address for the redundancy server.after activating the main system, you have to activate redundancy feature onto a second MAC Address. At this point, you will be asked also for the SIEL-ID of the main system. A second license key will be generated for this MAC Address with the same license content as the license key for the main system. g) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID. h) There are 2 demo features. Per system only one Demo feature can be used. i) The maximum User quantity per system is different depending on the PBX type to which the Contact Center system is connected. j) Agent Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). k) Associate Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). l) Attendant Console quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). m) SDK RTM Client quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). n) SAP CIC Desk.Integr. quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). o) SAP ICI Desk.Integr. quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). 4

5 p) User quantity has to be less or equal the quantity sum of Agent Desktop, Associate Desktop, Attendant Console and SDK RTM Client licenses (incl. those of the base pack). q) Callback quantity has to be less or equal the quantity sum of Agent Desktop, Associate Desktop, Attendant Console and SDK RTM Client licenses (incl. those of the base pack). r) Web Collaborat. User quantity has to be less or equal the quantity sum of Agent Desktop Attendant Console and SDK RTM Client licenses (incl. those of the base pack). s) Feature Outbound requires at least one Callback User. t) Associate Desktop and Base Pack Attendant can only be used with PBX type H8000 or OpenScape Voice. u) Demo Attendant requires PBX type H8000 or OpenScape Voice. v) OSCC E V7.0 Tenant cannot be used together with one of these features: OSCC E V7.0 Networking, OSCC E V7.0 SAP CIC Desk.Integr., OSCC E V7.0 SAP ICI Desk.Integr.. w) OSCC E V7.0 Tenant can only be used with PBX types "HiPath 4000 V2.0/V3.0/V4", "HiPath 8000 V2.2/V3" or "OpenScape Voice". x) Feature OSCC E V7.0 CRS Manager can only be used for Central Reporting systems. A Central Reporting system can have up to 100 managers (Manager + CRS Manager). If feature OSCC E V7.0 Manager is activated for a Central Reporting system, the manager feature will be exchanged with OSCC E V7.0 CRS Manager (done by a background job a few minutes after activation). y) OSCC E V7.0 Base UC Package can be used with PBX types HiPath 8000 V2.2/V3 and OpenScape Voice V3.1 only. z) License keys for features OSCC E V7.0 Product Instance for SL and OSCC E V7.0 CRS Product Inst. for SL are time limited although the CLS shows them as permanent. All licenses will expire with January 31 st of the following year except when generated after November 30 th. In this case the expiration is extended by one additional year. For those licenses that belong to a valid contract the license keys will be deleted with November 30 th. This will allow the user to regenerate the license key with the new expiration date. aa) OSCC E V7.0 Product Instance for SL requires PBX type OpenScape Voice. bb) OSCC E V7.0 CRS Product Inst. for SL requires PBX type Central Reporting Features Feature # Feature Name F31505-K79-A1 F31505-K79-A2 F31505-K79-A3 F31505-K79-A4 F31505-K79-A5 F31505-K79-A6 F31505-K79-A7 F31505-K79-A8 F31505-K79-A9 F31505-K79-A10 OSCC E V7.0 User OSCC E V7.0 Agent Desktop OSCC E V7.0 Manager OSCC E V7.0 Attendant Console OSCC E V7.0 Associate Desktop OSCC E V7.0 User OSCC E V7.0 Callback User OSCC E V7.0 Web Collaborat. User OSCC E V7.0 Skills-based Routing OSCC E V7.0 Call Director 5

6 F31505-K79-A11 F31505-K79-A12 F31505-K79-A13 F31505-K79-A14 F31505-K79-A15 F31505-K79-A16 F31505-K79-A17 F31505-K79-A18 F31505-K79-A19 F31505-K79-A20 F31505-K79-A21 F31505-K79-A22 F31505-K79-A23 F31505-K79-A24 F31505-K79-A25 F31505-K79-A26 F31505-K79-A27 F31505-K79-A28 F31505-K79-A29 F31505-K79-A30 F31505-K79-A31 F31505-K79-A32 F31505-K79-A33 F31505-K79-A34 OSCC E V7.0 Networking OSCC E V7.0 Outbound OSCC E V7.0 SAP CIC Desk.Integr. OSCC E V7.0 SAP ICI Desk.Integr. OSCC E V7.0 SDK RTM Client OSCC E V7.0 SDK RTM Server OSCC E V7.0 Base Pack Enterprise OSCC E V7.0 Base Pack Attendant OSCC E V7.0 Base Info OSCC E V7.0 Upgrade per Agent OSCC E V7.0 Central Reporting OSCC E V7.0 Promo Info OSCC E V7.0 Demo Enterprise OSCC E V7.0 Demo Attendant OSCC E V7.0 Base Redundancy OSCC E V7.0 Cold Redundancy User OSCC E V7.0 Base Agile-Upgrade OSCC E V7.0 Agile-Upgrade User OSCC E V7.0 Upg Cold -> Warm Redcy OSCC E V7.0 Tenant OSCC E V7.0 CRS Manager OSCC E V7.0 Base UC Package OSCC E V7.0 Product Instance for SL OSCC E V7.0 CRS Product Inst. for SL Feature max quantity limits: Feature Max Qty Limit OSCC E V7.0 User 1500 OSCC E V7.0 Agent Desktop 1500 OSCC E V7.0 Manager 180 6

7 OSCC E V7.0 Attendant Console 1500 OSCC E V7.0 Associate Desktop 1500 OSCC E V7.0 User 1500 OSCC E V7.0 Callback User 1500 OSCC E V7.0 Web Collaborat. User 1500 OSCC E V7.0 Skills-based Routing 1 OSCC E V7.0 Call Director 1 OSCC E V7.0 Networking 1 OSCC E V7.0 Outbound 1 OSCC E V7.0 SAP CIC Desk.Integr. 100 OSCC E V7.0 SAP ICI Desk.Integr. 750 OSCC E V7.0 SDK RTM Client 1500 OSCC E V7.0 SDK RTM Server 10 OSCC E V7.0 Base Pack Enterprise 1 OSCC E V7.0 Base Pack Attendant 1 OSCC E V7.0 Base Info 1 OSCC E V7.0 Upgrade per Agent OSCC E V7.0 Central Reporting 1 OSCC E V7.0 Promo Info 1 OSCC E V7.0 Demo Enterprise 1 OSCC E V7.0 Demo Attendant 1 OSCC E V7.0 Base Redundancy 1 OSCC E V7.0 Cold Redundancy User 1500 OSCC E V7.0 Upg Cold -> Warm Redcy 1500 OSCC E V7.0 Tenant OSCC E V7.0 CRS Manager 100 OSCC E V7.0 Base UC Package 1 OSCC E V7.0 Product Instance for SL 1 OSCC E V7.0 CRS Product Inst. for SL 1 Content of OSCC E V7.0 Base Pack Enterprise : Quantity Feature 10 OSCC E V7.0 User 7

8 10 OSCC E V7.0 Agent Desktop 1 OSCC E V7.0 Manager Content of OSCC E V7.0 Base UC Package : Quantity Feature 5 OSCC E V7.0 User 5 OSCC E V7.0 Agent Desktop 1 OSCC E V7.0 Manager Content of OSCC E V7.0 Base Pack Attendant : Quantity Feature 1 OSCC E V7.0 Attendant Console 1 OSCC E V7.0 User 1 OSCC E V7.0 Manager Content of OSCC E V7.0 Demo Enterprise : Quantity Feature 5 OSCC E V7.0 User 5 OSCC E V7.0 Agent Desktop 5 OSCC E V7.0 User 5 OSCC E V7.0 Callback User 2 OSCC E V7.0 Manager 5 OSCC E V7.0 Associate Desktop 1 OSCC E V7.0 Call Director 8

9 5 OSCC E V7.0 SDK RTM Client 1 OSCC E V7.0 Skills-based Routing 5 OSCC E V7.0 Web Collaborat. User 1 OSCC E V7.0 Outbound Content of OSCC E V7.0 Demo Attendant : Quantity Feature 1 OSCC E V7.0 Attendant Console 1 OSCC E V7.0 User 1 OSCC E V7.0 Manager Content of OSCC E V7.0 Product Instance for SL : Quantity Feature 1500 OSCC E V7.0 User 1500 OSCC E V7.0 Agent Desktop 180 OSCC E V7.0 Manager 1500 OSCC E V7.0 Associate Desktop 1500 OSCC E V7.0 User 1500 OSCC E V7.0 Callback User 1500 OSCC E V7.0 Web Collaborat. User 1 OSCC E V7.0 Skills-based Routing 1 OSCC E V7.0 Networking 1500 OSCC E V7.0 SDK RTM Client 1 OSCC E V7.0 Base Redundancy 9

10 1500 OSCC E V7.0 Cold Redundancy User 1500 OSCC E V7.0 Upg Cold -> Warm Redcy 100 OSCC E V7.0 Tenant PBX types: PBX Type Max. User Quantity Max. Manager Quantity HiPath 3500/3700 V5.0/V6.0/V7/ HiPath 3800 V5.0/V6.0/V7/ HiPath 4000 V2.0/V3.0/V HiPath 8000 V2.2/V HiPath DX V7.1/V Hicom 300E Rel.6.6 (USA) Central Reporting OpenScape Voice V3.1/V First Licensing Nothing special 4. Add-On Licensing Nothing special 10

11 5. Rehost Nothing special 6. Shift Partial shift is not possible. 7. License Transfer Nothing special 8. Upgrade 8.1. HPPC Agile V6.0 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile V6.0. For each V6.0 Telephony Agent one upgrade feature ( OSCC E V7.0 Upgrade per Agent ) is required. The required upgrade license quantity is increased by the fact that the base and promotion feature also include agent licenses. Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process. The required quantity can be calculated using this formula: Quantity of HiPath ProCenter Agile V6.0 Telephony Agent + 5 (Agents that are included in HiPath ProCenter Agile V6.0 Basic) + 15 * Quantity of HiPath ProCenter Agile V6.0 Promotion package Upgrade Mapping Table: HiPath ProCenter Agile V6.0 Mapping Qty. OpenScape Contact Center Enterprise V7.0 HiPath ProCenter Agile V6.0 Telephony Agent 1 OSCC E V7.0 User HiPath ProCenter Agile V6.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop 11

12 HiPath ProCenter Agile V6.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop HiPath ProCenter Agile V6.0 Promotion package 10 OSCC E V7.0 User 15 OSCC E V7.0 Agent Desktop 1 OSCC E V7.0 Base Info HiPath ProCenter Agile V6.0 Basic 5 OSCC E V7.0 User 1 OSCC E V7.0 Manager HiPath ProCenter Agile V6.0 Call Director 1 OSCC E V7.0 Call Director HiPath ProCenter Agile V6.0 Manager 1 OSCC E V7.0 Manager 8.2. HPPC V6.5 OSCC Enterprise V7.0 It is possible to upgrade from HiPath ProCenter Agile/Standard V6.5. For each V6.5 Agent one upgrade feature ( OSCC E V7.0 Upgrade per Agent ) is required. Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process. Upgrade Mapping Table: HiPath ProCenter Agile/Standard V6.5 Mapping Qty. OpenScape Contact Center Enterprise V7.0 HPPC V6.5 Basic 1 OSCC E V7.0 Base Info HPPC V6.5 Note: Configured System 0 HPPC V6.5 Suites 0 HPPC V6.5 Agent 1 OSCC E V7.0 User HPPC V6.5 Agent 1 OSCC E V7.0 User HPPC V6.5 Callback 1 OSCC E V7.0 Callback User HPPC V6.5 Manager 1 OSCC E V7.0 Manager HPPC V6.5 Skill Based Routing 1 OSCC E V7.0 Skills-based Routing 12

13 HPPC V6.5 Agent Desktop 1 OSCC E V7.0 Agent Desktop HPPC V6.5 Associate 1 OSCC E V7.0 Associate Desktop HPPC V6.5 SDK Client 1 OSCC E V7.0 SDK RTM Client HPPC V6.5 CallDirector 1 OSCC E V7.0 Call Director 8.3. OSCC Agile V7.0 OSCC Enterprise V7.0 To upgrade from Agile V7.0 to Enterprise V7.0 the following 2 upgrade features are required: 1 * OSCC E V7.0 Base Agile-Upgrade (F31505-K79-A27) n * OSCC E V7.0 Agile-Upgrade User (F31505-K79-A28) For each Agile V7.0 User license one of this upgrade feature is required. Please note, that also feature OSCC A V7.0 Base Pack Agile includes 5 user licenses. During the upgrade it is not possible to change the MAC address. Attention: BAP449 (OSCC ProCenter Version Info Inventory) will not be updated in the Installed Base. This planning note identifies the version of the OpenScape Contact Center V7.0 system with its quantity value (1 = Agile, 2 = Enterprise). Please trigger a manual update of the Installed Base. Upgrade Mapping Table: OpenScape Contact Center Agile V7.0 Mapping Qty. OpenScape Contact Center Enterprise V7.0 OSCC A V7.0 Base Pack Agile 1 OSCC E V7.0 Base Info 5 OSCC E V7.0 User 1 OSCC E V7.0 Manager OSCC A V7.0 Base 1 OSCC E V7.0 Base Info OSCC A V7.0 User 1 OSCC E V7.0 User OSCC A V7.0 Manager 1 OSCC E V7.0 Manager OSCC A V7.0 Agent Desktop 1 OSCC E V7.0 Agent Desktop 13

14 OSCC A V7.0 Associate Desktop 1 OSCC E V7.0 Associate Desktop OSCC A V7.0 Call Director 1 OSCC E V7.0 Call Director OSCC A V7.0 User 1 OSCC E V7.0 User OSCC A V7.0 Callback User 1 OSCC E V7.0 Callback User 8.4. OSCC E V7.0 Product Instance for SL Feature OSCC E V7.0 Product Instance for SL is time limited. To extend the validation period extend the existing system with another license. Thereby the existing feature will be disabled. Attention: A remaining validation period of the existing feature gets lost. Due to this fact you should extend a system as late as possible. 9. FAQ 9.1. Required Cold Redundancy User quantity To enable the redundancy option you one time OSCC E V7.0 Base Redundancy and for every existing user license one OSCC E V7.0 Cold Redundancy User license. You have to consider also user licenses that are included in base licenses (e.g.: OSCC E V7.0 Base Pack Enterprise includes 10 user licenses). Example: A system with 1 * OSCC E V7.0 Base Pack Enterprise 100 * OSCC E V7.0 User requires 110 * OSCC E V7.0 Cold Redundancy User 14

15 About Unify Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results. Copyright Unify Software and Solutions GmbH & Co.KG Mies-van-der-Rohe-Strasse 6, Munich, Germany. All rights reserved. Reference No.: A31002-P3010-D The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co.KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.