IT Key Metrics Data Staffing Metrics Summary Report 2008

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1 IT Key Metrics Data Staffing Metrics Summary Report Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.

2 Gartner, Inc. IT Key Metrics Data Staffing Metrics Summary Report 2008 IT Key Metrics Data Summary This is a special report for Gartner Benchmarking survey respondents. For more surveys and reports visit: For more information on Gartner s IT Key Metrics Data research visit: To learn more about Gartner Consulting s Benchmark Analytics solutions, go to: Gartner s IT Key Metrics Data research has been providing business, educational, and government leaders with insight into global IT spending, staffing and performance measures for over a decade. Several key staffing findings from Gartner s 2008 IT Key Metrics Data benchmark report are outlined in this report. The measures that follow highlight key IT staffing trends. In this analysis, we will explore 2007 IT staffing levels and details behind staff makeup, broken out by industry and geographic region. Some key findings to be addressed in this report: In 2007 North American and EMEA companies continue to dedicate a relatively high percentage of HR to IT, followed by Latin America. Traditionally, Banks & Financial Services companies have been among the most ITintensive employers, but in the past year we have seen a considerable increase for insurance and media firms, taking the top positions Between there has been a steady increase in staff required to support data center activity, however in 2007 it was down to 16%.

3 IT Staffing Indicators Figure 1. IT Employees as a Percentage of Total Employees by Industry: 2007 Database Average Insurance Media Banking & Finance Information Technology Telecommunications Professional Services Government Utilities Pharmaceuticals Education Health Care Energy Hospitality & Travel Retail Chemicals Electronics Manufacturing Transportation Metals & Natural Resources Consumer Products Construction & Engineering Food & Beverage Processing 4.6% 4.4% 4.2% 3.9% 3.9% 3.5% 3.0% 2.8% 2.7% 2.5% 2.5% 2.0% 1.9% 1.7% 6.3% 7.3% 7.3% 7.0% 6.2% 6.0% 10.2% 10.0% 11.6% 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 14.00% A key measure of IT support to a business is the percentage of IT employees in the company compared to the total number of employees. Traditionally, Banks & Financial Services companies have been among the most IT-intensive employers, but in the past year we have seen a considerable increase for insurance and media firms, taking the top positions..

4 Figure 2. IT Employees as a Percentage of Total Employees by Region: 2007 North America 6.7% Lat. America & Carib. 6.7% EMEA 6.2% Asia/Pacific 4.2% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% Regionally, North American and EMEA companies continue to dedicate a relatively high percentage of HR to IT, followed by Latin America.

5 Figure 3. Contractors vs. Internal IT Staff by Industry: 2007 Database Average Metals & Natural Resources Energy Banking & Finance Transportation Telecommunications Manufacturing Media Government Pharmaceuticals Electronics Construction & Engineering Chemicals Utilities Retail Insurance Consumer Products Food & Beverage Processing Information Technology Professional Services Hospitality & Travel Education Health Care 79% 60% 65% 75% 75% 75% 77% 77% 77% 78% 78% 79% 79% 79% 80% 80% 81% 81% 82% 83% 86% 88% 89% 21% 40% 35% 25% 25% 25% 22% 22% 21% 21% 21% 20% 20% 19% 19% 18% 17% 14% 12% 11% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% % In-house % Contractors Contractor usage can be an effective approach to maintaining flexibility when business conditions are changing. But keeping contractors for extended periods can be costly and limit process standardization. Industry sectors most dependent on IT contractors include: Metal & Natural Resources and Energy.

6 Figure 4. Contractors vs. Internal IT Staff by Region: 2007 Lat. America & Carib. 64% 36% Asia/Pacific 73% 27% EMEA 77% North America 82% 18% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% % In-house % Contractors On a regional basis, Latin American companies are the heaviest users of external contractors.

7 Figure 5. Distribution of IT Staff by Technology Tower: % 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 5% 7% 7% 5% 11% 11% 24% 28% 26% 18% 20% 22% 24% 22% 20% 24% 15% 9% 7% 8% 7% 7% 7% 4% 8% 8% 6% 4% 5% 6% 6% 4% 4% 8% 15% 14% 11% 11% 13% 12% 10% 12% 10% 15% 19% 16% Data Center Desktop Voice Network Help Desk Data Network Apps Dev Apps Support Finance, Mgmt. and Administration The way human resources are distributed across technology domains shows which activities are most labor intensive. Typically, applications activities demand the most staffing and there was an increase in staff dedicated to both application development and support in Between there has been a steady increase in staff required to support data center activity, however in 2007 it was down to 16%.

8 Figure 6. Regional Distribution of IT Staff by Technology Tower: % 90% 13% 11% 14% 10% 80% 16% 20% 20% 25% 70% 60% 26% 50% 22% 7% 40% 7% 6% 9% 6% 5% 9% 30% 5% 4% 9% 3% 5% 2% 11% 11% 20% 10% 10% 21% 15% 14% 17% 0% Asia/Pacific EMEA Lat. America & Carib. North America Data Center Desktop Voice Network Data Network Help Desk Apps Dev Apps Support Finance, Mgmt. and Administration Regionally, we see the highest concentration of applications resources in Latin America & Caribbean and EMEA.

9 Performance Measurement Solutions From Gartner High level Spending and Performance Assessments & Metrics IT Key Metrics Data: Published Metrics, IT Key Metrics Data provides you with immediate access to authoritative data on staffing levels, spending, key performance metrics and trends for all areas of IT to support your business and clients changing environments. Gartner for IT Leaders Scorecard: Provides an objective external assessment of IT costs, process maturity and service levels designed to identify strengths and areas for improvement based on a peer comparison using standard measurement frameworks for tracking and communicating IT performance. Granular Decision and Optimization Level Benchmark Solutions These offerings analyze the costs associated with operating internal IT functions and the price competitiveness of outsourced IT services. We provide peer-group comparisons for clients in the following areas: Enterprise Computing (Unix, NT, Mainframe) Client and Peripherals Help Desk Application Development and Support Voice and Data Network (Wide Area and Local Area) Enterprise Storage Management Customer Contact Center

10 This is a special report for Gartner Benchmarking survey respondents. For more surveys and reports visit: For more information on Gartner s IT Key Metrics Data research visit: To learn more about Gartner Consulting s Benchmark Analytics solutions, go to: About Gartner Consulting Gartner Consulting provides strategic consulting at the point where business and technology converge combining the rigor of research with the wisdom of practical experience. The synergy between Gartner s management consultants and thought leading analysts enables organizations to maximize business potential and capitalize on opportunities in today s technology marketplace. Our ability to integrate Gartner s vast array of knowledge assets provides unique value as you: Craft technology-enabled business solutions. Think through how best to manage technology and IT assets. Bring technology innovation and products to market. Mobilize quickly to make an important business decision, or exploit a significant market opportunity or discontinuity. Gartner s unrivaled objectivity and credibility is perhaps your greatest assurance. At a time when alliances between major consultancies and IT vendors have clouded the landscape, Gartner remains resolutely independent. We have no incentive to recommend specific technologies and we do not do product implementation. Our only allegiance is to help you achieve the results you want with the best possible solution. Founded in 1985, Gartner Consulting has presence in 55 offices worldwide, with global headquarters offices in Buenos Aires, Argentina; Egham, United Kingdom; Stamford, Connecticut; Sydney, Australia; and Tokyo, Japan. Our more than 600 consultants are experienced practitioners who bring business process and technology experience, proven methodologies, and project and people management skills to every engagement.