Stephen Raj Sales Director, Asia Pacific Microsoft Solutions, Dimension Data

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1 Stephen Raj Sales Director, Asia Pacific Microsoft Solutions, Dimension Data

2 About Dimension Data 2010 global revenues of US$4.7 billion Over 13,000 regular employees with operations in 49 countries across 5 continents Extensive experience in emerging markets Client-centric, services focused business Over 6,000 clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education 79% of Global Fortune 100 and 60% of Global Fortune 500 are Dimension Data clients

3 Where We Fit Into The NTT Family 100% 100% 100% 100% 54.2% 66.2% Voting rights ratio Regional communications business Long distance and international communications business Managed ICT infrastructure Application integration business Mobile communication business Other Group companies Real estate, finance, construction and power business Other business

4 Our Microsoft Business Unified Communication & Collaboration Identity & Access Management Desktop & Server Infrastructure Systems Management We combine integrated communication and collaboration technologies with business applications and processes to enable more efficient, secure and managed collaboration that enhances productivity and user experience. Our solutions enable the management and integration of identities to leverage the capabilities of existing investments, enhance productivity and facilitate and secure collaboration. Our solutions reduce the cost, risk and complexity of deploying desktops, servers and applications while improving security and ongoing manageability of the environment. We combine management tools with repeatable processes to provide effective endto-end management of infrastructure for enhanced reliability, security, insight and deployment agility Software Services We help organisations to effectively procure, deploy manage and protect the software assets they own, throughout all stages of their lifecycle.

5 Our Microsoft Business Cloud Our solutions allow us to propose solutions that extend a clients capabilities from existing infrastructure to hosted solutions by Dimension Data to aggregating cloud services such as Office 365 and Azure VDI Specialised solutions that enables enterprise mobility through the use of VDI technologies. (This is also a subset of Desktop & Server Infrastructure)

6 The Cloud Evolution 2 1? 3 Public Cloud Traditional In-House Hosted Services Shared Services Outsourcing On-Premise Private Cloud Increasingly outcome oriented : Application capabilities Service catalogs SLAs Performance

7 What s Ripe For The Cloud? CRM ERP Other Biz Apps & Collab IaaS Oracle/Siebel, SAP-CRM etc. SAP, Oracle, etc. for Sales, HR, Finance, Procurement GIS, Risk Mgmt, Warehousing, etc. Exchange, OCS/Lync, Sharepoint Hyper-V Based Virtual Machines Business Application Software Systems Software Servers Storage Facilities Management Data Center Network

8 What is onecloud? Portfolio of Services For Different Profiles Of Users Admin Staff Specialists Client s Level 1 Helpdesk Utility Pricing 24 x 7 Operations Centralized DD Level 1.5 & Level 2 Helpdesk Management Service Catalog Dedicated Private Cloud In Client DC or 3 rd Party DC Self-service Portals For Admins or HR Cloud Automation Tools A Fully Managed Private Cloud Solution For Enterprises DD Systems Engineers Mgmt By Experts Vendor 1 Vendor 2. Vendor X

9 A Flavour of onecloud BROADBAND APPLICATIONS INFRA & SUPPORT Servers Systems Support

10 Using The Latest From Microsoft Exchange 2010 Sharepoint 2010 Lync 2010 Web Server 2008 R2 IaaS Hyper-V Server 2008 R2 Access your s anytime, anywhere using any device Sharepoint website with integration Instant Messaging, Conferencing, Presence Integration Secured Access to your website Virtual Server Platform Synchronize s, Calendar, Notes, Tasks Secured Access to s Reliable backup & archiving services Site Collections & Workflows User Profiles & Site Communities Office Web Apps (Word, Excel, PPT) Audio/Video (Peer-to-Peer, PC-to-PC calls) Desktop & Application Sharing Integration with Exchange Unified Messaging FTP & Database Hosting Site Monitoring (Custom Tracing & Logging Tools) Site Reporting Services Physical to Virtual & Virtual to Virtual Conversion Management Problem Mgmt. Change Management Performance Mgmt. Configuration Mgmt. Monitoring Centre - Framework Service Provider Network Solutions

11 Optimizing Resources Applications Exchange OCS/Lync Sharepoint Web Server VM Servers Shared Stack Storage Shared Stack Network Optimized People Shared Resources

12 Utilization Metering API Integration Enterprise Portal Resource Mgmt Orchestration Service Aggregation layer Control Panel Solution Architecture SP Org A Admin Hypervisors Servers VM CRM Users Storage Messaging SSO Fabric Firewall.. Sharepoint Web Server DR Storage aas Backup aas Service Desk Org B Admin Users CDR VDI Billing

13 Powered By Microsoft Mgmt Products Application Layer Overall Orchestration Layer Services Layer Presentation Layer SCCM Service WMI Exchange Service Configuration Service (WCF) WMI SCDPM Service SharePoint Service DPM Service (WCF) Web Service (WS-*) Protocols MS Silverlight OneCloud Portal SCSM Service Opalis Workflow Engine Lync Service Service Management Service (WCF) Monitoring Service (WCF) WMI WMI WMI SCOM Service Citrix XD Service Virtualization Service (WCF) Virtualization Layer SCVMM Service VMWare Image Template vcenter1 Image Template 2 Image Template... Hypervisor Selection Citrix XA Service Security and Infrastructure Layer Windows Server 2008 R2 Windows Server 2008 R2

14 Flexible Service Catalogs BRONZE SILVER GOLD Default Mailbox Size 500MB 1GB 2GB Monitoring Services (SCOM) Antivirus (Forefront) Content Filtering & Disclaimer Exchange Control Panel Antispam & Message Compliance Add-on Intrasite Resiliency (Within Site) Add-on Add-on Archiving N.A. Add-on Add-on Journaling N.A. Custom Custom Backup Services Add-on Certificate Authority Add-on Outlook Client Licenses Add-on Outlook Client Installation Custom Notes Coexistence Messaging System Migration Information Rights Management Intersite Resiliency (Disaster Recovery) Blackberry Support Custom Custom Custom Custom Custom

15 Key Target Scenarios Current Landscape Client Challenges Our Value Proposition 1 Lotus Notes Old versions of Exchange Lack of secured mobile Over/under utilised infrastructure Multiple systems within org Inability to manage infrastructure to optimal services levels slow turnaround time to resolve issues Depreciated hardware Incomplete collaboration platform (e.g. integration to Lync) hampering improved productivity Inability to retain key technical talent Inability to manage reasonable uptime Inability to resolve issues quickly Ability to get onto latest versions of Exchange with latest collaborative, security and mobility features Improved service levels and faster resolution of problems Ability for IT org to focus on value-added activities relevant to business growth 2 Collaboration Lack of a unified messaging/presence capability instant messaging desktop sharing etc. Lack of a leading enterprise portal (Sharepoint) or old versions of Sharepoint Depreciated hardware Employees using 3 rd party insecure messaging technologies Inability to instantly contact employees without known identities Inability to maintain institutional memory on company Sharepoint sites Boost employee productivity quickly by enabling more than Start industralizing storage and dissemination of enterprise content through Sharepoint 2010 Private cloud solution ensures fast response times for accessing large Sharepoint documents 3 Virtual Machines Lack of a virtualised computing environment Large number of physical machines with segregated storage Depreciated hardware Inability to provision computing resources quickly Inability to scale compute/storage elastically Ability to quickly allow clients to provision virtual machines and associated storage

16 Integrated Management Portal

17 360 Degree View Of Resources

18 Templatized Provisioning

19 Integrated Management & Monitoring

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21 To find out more on Visit The Dimension Data Booth